"New refrigerator failed within months- refund refused" In July 2025, I purchased a brand-new refrigerator from P.C Richard & Son, expecting reliable performance. The initial problem began with the freezer. In December 2025, the freezer stopped properly freezing food, resulting in food loss, and a PC Richard & Son technician was sent to inspect the unit. He advised that compressor -related parts needed to be ordered, confirming a major mechanical failure in a refrigerator that was only a few months old. Shortly after that visit , the refrigerator side also began malfunctioning. The internal temperature rose to 62 degrees, the unit began beeping, and the interior lights flickered on and off when the door was opened. I refused repair and requested a refund, as no customer should have to accept extreme repairs on a nearly new appliance. Samsung ultimately acknowledged the defect and issued a full refund, confirmimg that the refrigerator failure was legitimate. However, despite the manufacturer's resolution , PC Richard & Son flatly refused to issue a refund or take responsibility for the sale. This experience highlights a serious disconnect between the retailer and the manufacturer and demonstrates that PC Richard DOES NOT stand behind its customers even when a product failure is confirmed. Based on this experience, I cannot recommend purchasing major appliances from P.C Richard & Son. read more

Customer service has improved greatly. They have made improvements. I will make a big purchase soon at this location.

So I've been in here a few times twice to actually make purchases, and the employees aren't interested. In I am assuming commission or wanting to help you because I was pretty much on my own and had to physically look for somebody who is busy chatting with a coworker to come and help me and answer some questions on items. then the last time I was there someone had hit my car and I asked them if I could, please see their video so I could get the license plate they flat out said No, and that Corporate would not help me either. I came in with A friend who worked at one of their stores next-door and I was completely floored at how rude (including the manager) they were to someone that works in the same mall as they do, they would not offer to help (as we would do if someone hit one of their employees cars and it was on our video, surveillance security camera.) This place is a joke and completely ridiculous. If they're not gonna help you with a video they definitely can't be trusted with anything else. read more

Demora was amazing! Great customer service & very knowledgeable as well as professional. My transaction was flawless. I will definitely post photos and delivery reviews once my items are Delivered! I'm confident Demora will follow up with making sure both items are delivered the same day! She was honest with informing me that one of my items is out of stock. Value was a little bit more (for haul away only) but I'm confident that it will be worth it. The location I was originally looking to purchase from had horrible reviews. Read reviews folks, it makes a huge difference! read more

What is there to say!? Ok I'll tell ya. Walked in the before I called to ask if there having Veteran Day sale ask for Mike Lee... well this salesman was the most patient person known he knew his stuff real good. I bought a LD washer & dryer without any fuss. Mike Lee was a real professional he took cared of three customers happily at the same time and not one of his customers had a puss on there face including myself. We were all very happy campers. Mike's the man so was his manager the same. It was a smooth transition to my home delivered they took out the old in with the new... only one thing I hate folding clothes but , I love just putting my clothes in... just waiting for a machine that fold's clothes too! it's a pleasure now that I can wash clothes and my dryer drys the clothes so quickly ... that every time I used it I have a smile on my face thinking Mike Lee knew what he was talking about he has some knowledge... it was like winning the lottery... it doesn't take me much to make me happy! I just want to extend my gratitude and "shout out-towards" the salesman Mike Lee! Three cheers for Mike Mike Mike he's the man if no one can! read more

P.C. Richard & Son - LG washer & dryer - Electronics Near Me - Brooklyn, New York

In October 2021, I took a leap of faith and purchased a $3,000 LG OLED with warranty from PC Richard and Son instead of Best Buy or Costco because I wanted to support a local business. My TV broke on 6/23 and I was not able to call for support until 6/24 because your business is not 24x7. A technician came on 6/28 and ordered a replacement panel which did not arrive and get installed until 7/13. I understand that, with COVID, parts are not readily available. HOWEVER, 2 days later, on 7/15, the TV stopped working again and, upon calling PC Richard support again, they cannot get someone to check the TV again until 7/21 and will not just replace the TV. this will be 1 entire month I'm dealing with faulty/defective TV and cannot even get a manager to call me back after being promised 3 times that I will get one. If I had purchased from Costco, they would have replaced the TV the first time I reported this. this level of customer service is absurd and I demand resolution. I will also be filing a case with the BBB. read more

Sales rep top notch. Haseeb Mohammed. I highly recommend him. Very professional and knowledgeable about the products he sells

When I went in, having a huge project, I needed help. Didn't believe I'll get such a great service. It didn't bother Kyle I'm not planing to buy in the next few weeks. He went above and beyond to provide me with fantastic customer service. Printed out stiff for me to research. No words for that quality service! Look for Kyle! read more

Evens is the best! He helped me to find perfect tv but it wasn't in store so he told me that I can pick it up from warehouse or get it from the store tomorrow. I choose the first option. He called to warehouse to check if tv 100% available but nobody were answering so Evens told me to drive so I wouldn't waste time and when he get answer he will call me back. I was driving to warehouse 50 mins before closing. In 20 mins Evans called me and confirmed that they have my tv. When I finally got it Evans called me and asked if I got tv. What a beautiful service and amazing people working in Pc Richards. Thank you so much! read more

Let me begin with making sure you visit this store and deal with Miguel! He was great and very helpful. I couldn't have asked for a better team member than him to help me out with my purchase. I will be coming back and recommending him to all my friends!!!! Extremely satisfied. read more

My niece purchased an LG refrigerator in January 2020 from P.C. Richard & Son. In May the ice maker stopped working. On June 9th a technician representing LG came to check out the refrigerator and diagnosed the issue as a defected compressor. He ordered the part but did not return with the new compressor until June 27th. After taking the freezer apart, he realized that the new part did not fit, and now the refrigerator does not work. In addition, two technicians from P.C. Richard came, on different occasions, one changed the fan but still the ice maker does not work. To sum it all up, the refrigerator is not working, and P. C. Richard said the only thing they can do is, sell a loaner refrigerator. After spending almost $3,000, the only satisfaction is no refrigerator and food that is about to spoil. Thank you P. C. Richard for the horrible service you gave us after selling us a lemon. I do not recommend anyone to purchase large appliances from this company because they do not stand by their word. read more

Went to the new PC richard Found the store to be very nicely layed out and the staff was very courteous Awesome selection of tvs with great prices read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

PC RICHARD is the worse. I had a delivery with no advance warning of when the drivers would arrive, although previously told I would get an hour in advance notice. The delivery drivers damaged the building and my apartment. They also badly damaged the new fridge I ordered. Plus they came into my building without me letting them in and refused to put on their face masks. They totally disrespected me, my elderly mother, my family and my home. They laughed when we asked them to put on their masks. It's been about a month and I'm still getting a runaround to hold anyone accountable. Their customer service is a joke and they're not reputable. Do yourself a favor and STAY AWAY from this company. They have no regards for customers or the pandemic that we're going through, especially here in NYC! read more

In the past year I have bought nothing but Lemons from this store. I get the total run around and I have to pay out of pocket for the repairs. I will now take my business to Best Buy or do what most of Americans do BY ON AMAZON. 8/4/19 Diane S. A PC Richards Manager reaches out to me to find out how she could help and after I explained the situation regarding the microwave she went above and beyond. Diane S. Had someone come out on 7/30/19 at no cost to me and fixed the microwave. I am more than please with my results... thank you again Diane S. read more

Been to a lot of PC Richard Store, most say this one is one of the best looking showroom. The Gateway community is very happy with the opening of this location. You have to stop by and see the amazing deals they have going on just for this location! read more

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After a repeated terrible experiences with appliance dealers (AJ Madison and Appliances Connection, to name a few), I landed on PC Richards and had the great pleasure of working with Russell Lava. He not only did a great job for me (washer/dryer, dishwasher and because I liked them so much I also canceled an order I had elsewhere and ordered a smart TV), he restored my faith in customer service. I was honestly thinking that customer service had disappeared -- and I still think it has largely gone the way of the Dodo. But Russell and PC Richards were able to show me that good service has not completely gone away. Thank you, PC Richards...and please know Russell is a great asset! read more

This showroom is amazing. My sales counselor Kyle is a great help and is a very knowledgeable person. I will always go to this location and see my new salesman, who by the way goes above and beyond every time I shop here. He is highly recommended. I later came in for an exchange, & he made it into a speedy & effective process. read more

Good selection of items and friendly service, however I had to speak to 4 different people in order to get something.

Heard they were carrying recliners had to check it out....beautiful store with a great selection I'll be back for more they even have high end appliances on display read more

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I went in the other day for an a/c and Daniela at the front was SO helpful. She helped me decide on the best one for me. Excellent customer service!! read more

Pc richards has been my go to store for appliances and electronics/ mattresses,recliners and all that I need for the home. I was never disappointed with the service! The gateway location is beautifully designed and met all of my expectations. Managers are great! Helpful knowledgeable and best service ever! Great job to all the staff and management team ! read more

Friendly staff and the store is clean. See Ricky the store manager if you have any problems.

Once again I had the pleasuring of interacting with the salesman Quincy during their Black Friday sale. I was looking for a television for my significant other as a Christmas gift, and of course had no idea what constituted a "good TV". I gave him my budget and he was able to eloquently explain the differences between the various tv's and I was able to purchase one that was well below my budget. THANKS!!! read more

I wrote a review on May 11, 2017 pertaining to an experience I had with this company. After I wrote the review a gentleman by the name of Kevin reached out to me. He 1st apologized for the situation but then continued to see how he could help. I really didn't want to answer but he was determined to prove to me that he likes a happy and satisfied customer. I truly appreciate you Kevin taking the time because I was all set on P.C Richard but you along with Ruby really went the extra mile. Kudos!!! I like to be fair if I am going to write negative, I will also write the positive. read more

This is my go to store! Newly built and extremely clean and organized. Sales staff and management are always very helpful and nice! Highly recommend coming to this store! read more

Very beautiful store great location,Ruby and Louis are very helpful great place to shop.