Yes, I had a terrible initial customer service experience with Ralph and Cross Bay Appliance - and…read moreyes, I complained to Krups customer service twice and finally got a call back within a day or so of posting my 1 star rant review and was asked to come pick the fully automatic Krups espresso machine we'd dropped off just over 3 months before. I'm not really sure what changed, or if it was just pure luck - but when we picked up our espresso maker from Ralph, he told us that he hadn't been able to identify the problem that was causing the error code but when he'd put it back together, the error had cleared and indeed, it was working again. He even insisted that we run a test in the shop before leaving. What did it cost? $0 - Ralph proved to be a gentleman and wouldn't charge us for the repair. The reason? He couldn't guarantee the work as he had no idea why it was working again. If I hadn't been so frustrated over the initial poor customer service and lack of communication during what was supposed to be a week's time to turn around an estimate that turned into a 3-month wait without being able to get any information at all.... I would have given him at least another star.

took my coffee machine in was fixed perfectly .. kept me up to date though the whole processread more

I'm sure it's probably because they make commission so that's why they're always asking you if you…read moreneed help but within 10 minutes I had 5 people ask if I needed help and it made me almost uncomfortable! They need a system to keep track of who ask which customers if they need assistance because I wasn't even comfortable to shop. Other than that they have great service if you ever need it and are super persuasive even when you've made it obvious that you don't want to purchase the product just as yet.

Don't go here to buy Apple products. They'll lie and claim "they can't take back any Apple returns"…read moreand when you complain they'll claim that they need permission from corporate and to come back later. Complete scam but lesson learned - I'll never buy another product from P.C Richard again.

I have to admit that I was skeptical using G&G for a warranty repair on a Frigidaire refrigerator…read morefrom the reviews posted especially since I cancelled the repair with another company who took weeks to get the part and then they cancelled the appointment right before the close of the appointment window. So when the tech showed up (Jay) and he was on time, pleasant, courteous,respectful, and knowledgeable, I was pleasantly surprised. He diagnosed the problem quickly and ordered the part and said it would take about a week to get the part. About a week later, an appointment was set up and Jay arrived on time and installed the part without an issue, with the same pleasant attitude as with the first visit. Thank you Jay!

I wish a zero star rating was available. this company IS that bad! If you need your appliance…read moreserviced, your best bet is to just buy a new appliance before wasting time or money with this company. I waited a week for a tech to even show up. he came and left without telling me anything. I got a text about 4 days later saying that they needed a part and will schedule the tech to come back out after the part has arrived. that was over a month ago. still no eta on the part and it took me days to reach anyone on the phone. once you do, and they have your phone number- they will never answer it again. I had to call from several different numbers to follow up on my request and after they answer the call once I was never able to get through with that phone number again! this company is a fraud and more aggravation that it is worth!

He quickly disconnected my old oven. Although he couldn't install the new one, he explained why I…read moreneed an electrician.

From the owner: More than 30 years quality service in Appliance Repair experience, to - Fridge, Stoves, Cooktops,…read moreOvens, Washers, Dryers. BBQ Grills & Food Warmers. Give me a call for a free consultation.

My kitchen appliances got fried in a power surge. Robert came on short notice. He thoroughly…read moreexamined all the appliances that went wrong and explained to me very patiently. He is very reliable, honest, and hardworking. He took extra time to make sure every step was done correctly and professionally. Excellent service. Very reasonable price. I am happy that I found him and will definitely use his service next time. Highly recommend!

Robert did an amazing job installing our new dishwasher. He is clearly very smart and has years of…read moreexperience and know how. Hes super detail oriented and will Make sure everything is done meticulously and correctly If anyone needs a new unit installed I highly recommend him over the Best Buy or Home Depot installers. He's honest, will troubleshoot problems and explain everything clearly so you know you're making the right move either repairing or getting a new unit. For the record the Best Buy installer tried to convince me that a dishwasher could not be hard wired and I'd need to install a plug for an additional $150 (a surprise added cost when the installer arrived after I had already paid for the installation). This was untrue, but they tried to squeeze the money at the last second. Don't waste your time with them, Robert is the real deal. An honest and hardworking business that I will gladly support over the big box stores.

5 star service! The company is extremely well organized and techs are well prepared. No "we need to…read moreorder parts and come back in 3 weeks" drama. They even had the COI ready to go and immediately sent it to my building's management! Sal and John are a treasure and while I hope my fridge doesn't break again for another 20 years, if it does they will be the ones I call.

Serge was very thorough, professional, patient, and explained well what the issue was, and what my…read moreoptions were. He could fix it, but advised it was not worth the cost of repair. Really in gendered trust in a repair person.

I called on Thursday evening and Seth came same day to repair my sub zero units, he was very…read moreknowledgeable, he identified the issued, explained the process and repaired the units. Very clean and experienced. Would highly recommend.

Seth was professional and knowledgeable. He new what was wrong with stove in 10 minute. next day…read morereturned to replace part. very satisfied with his service. Took pictures over everything and gauranteed his work for 5 years. I would definitely recommend.

I attempted to order, ONLINE, a snow shovel on March 4th. I used the Home Depot credit card. I…read moreimmediately received an email from Home Depot cancelling my order. The shovel was never shipped by my credit card was charged. I have contacted both HD and Citibank to dispute the charge. Citibbank said I do not have to pay until the get a response from HD. HD's customer service says I have to physically go to the store to try to get a refund to an online purchase that was never delivered. There is no merchandise to inspect, no restocking fee, HD cancelled the order. Simply reverse the charges. Absolute terrible customer service -online, Chat and FaceBook.

My Son and I participated in a building class for children this weekend at the ozone park location…read more It was our first time and he had so much fun, we had so much fun. I would have given the experience 5 stars, but it lacked a few things. I would have loved if they had snacks for the children and maybe chairs for the parents to sit. Other then that the staff was great and helpful the whole time. We will be back next month. (Classes the first Saturday of every month, at participating locations, and it's FREE !! ).

excellent service very nice technician definitely recommend fix problem with stove in 20 minutesread more

Roy is great! I had…read moreissues with my fridge and washer and he understood the issues right away, got all the parts timely and now they work like new!!

Since moving to Forest Hills this one spot can complete your party list. People actually attempt to…read morehelp you out. You don't always find employees who care or actually help you. Nothing today is inexpensive but at least the quality is worth while.Unfortunately many of these stores in Astoria and Brooklyn have closed. If you are accustomed to go straight there very disappointing they are no longer available! Toinette

I wish there is a zero for customer service. Not sure if the cashier is the owner but similar to…read moreother posts she is absolutely rude. A tip - work on the attitude, you should not be screaming at your customers especially if these are paying. You yelled at a person in front of me and then me. You yelled at me for not knowing where the basket goes and then for a bag you even forgot to charge. I bought over $35 in items and I told her I would need a bag which I was ok paying for it. She forgot to add the bag - I guess because she was talking to her employee. Unfortunately, I had no cash and she said she was not going to charge my credit card as the minimum was $10 and her ripped plastic bag was 50 cents. Not even 5 cents - it was 50. While she put all my 13 items in the bag she kept yelling at me. I'm sure she did not become poor for not charging me for the bag. I like to support small businesses but I will definitely not support this place anymore. One more tip - respect is earned. You never know if someone is having a hard day. Clients are also earned. Don't drive your clients to other stores where they are respected and treated kindly.