I needed to replace an air conditioner and a dishwasher and was assisted by an absolute gentleman named Alain, whom I later learned to be a manger of the store on Flatbush Avenue. Alain couldn't be more helpful or knowledgeable about the products he sells and his guidance proved invaluable to my wife and me as we really only had very basic knowledge the items we were looking to purchase. Alain showed us different models, compared them to each other and pointed out the pros and cons of each, for our application. We had delivery and install today just a few short days from our encounter and both went extremely well with both teams of installers providing a clean and professional installation. We are extremely happy with our purchase and are grateful that PC Richard has a dependable team representing their company. PC never lets us down. In the age of online shopping, this was a seamless and worthwhile experience. Thanks to Alain and his team. read more

P.C. Richard & Son - Dishwasher - Electronics Near Me - Brooklyn, New York

We ordered a fridge and it was an absolute nightmare. We tried to get it delivered 3 times, and twice, the fridge was completely busted up upon arrival, to the point where even the workers were concerned about the damage. Thousands of dollars spent and so many days taken off work to wait at home for this fridge, all for this? I honestly still cannot believe all this has happened, PC Richard & Son, I don't know what is going on but you guys really need to do better. read more

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I have had one of the WORST experiences with PC Richards. If I could give 0 stars to this business I absolutely would. I ordered a $4000 fridge 2 months ago that the business has attempted to deliver on 3 different occasions. Each time the fridge that arrived to my building has had dents and visible defects on it. I've had to reschedule the delivery each time for this reason, hoping that things would change with the next delivery, but its all the same. There appears to be ZERO quality control for these expensive, high-end appliances. I could NOT give a WORSE recommendation. Don't waste your time or energy with PC Richard & Son. read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

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Instore- As my husband and I entered the store, a woman worker watched us and bend her head down, avoiding eye contact when our eyes made 4. No one greeted us for at least 20-30mins. Probably because they didn't thought we can afford anything in the store. Thankfully Eric saw us. He helped us purchase our first washer and dryer and a new fridge. Delivery - Two Mexican men was absolutely rude when delivering our fridge and dryer. The incounter not pleasant. They dropped the dryer not where it was supposed to be even when I showed them. Making me have to push the dryer myself. They told us our fridge could not fit in the door however we can pay them 150$ to move the door so it can fit, or they can leave it outside my house for me. My husband and i measured correctly but it seem like they wanted extra money. We didn't not argue instead we told them to take it back to store. read more

I know this may come as a shock to the inconsiderate assholes in corporate at PC Richard but my wife and I didn't purchase a $1500 Frederick wall master from them four years ago to sit here sweating waiting for a repair man for the third year in a row. my last air conditioner ran for 13 years straight however technology and improvement took apart that used to be a metal switch and made it into a circuit board that cost $800 that fails almost regularly. It seems on schedule during the hottest day of the year, every June instead of being helpful empathetic, sympathetic, or trying to correct the problem everyone that I talk to at PC Richards is a standoffish clown. Do not buy electronics from these people. I feel CHEATED read more

My experience at P.C. Richards this past Sunday was amazing. I was in need of a refrigerator for a tenant and found the perfect one. Ricky and Chris were honest, competent and worked extremely hard to meet my needs. My transition was smooth and fast which I truly appreciated. I will definitely be back for any appliances needed for my property. read more

Purchased a Weber bbq from Richie. He gave me just what I was looking for. It came assembled and delivered with care. Now we are all set to grill for the summer. read more

I had a very good experience here. If you go definitely seek out Chris Greco. He's very competent, honest, and knows his merchandise. He helped me find exactly the right air conditioner - highly recommended. No downside. read more

Honestly one of the best experiences I had in a big box store. I had a store manager Sasha helping me with a purchase and I was absolutely blown away by the detail he went into to help me out and find what I needed. At first I was not even sure we would be able to come to an agreement and he went above and beyond with choice and prices until I was surprised how he met me where I needed to be. He spent time actually respecting my parameters instead of selling me. Seriously, that's rare so I decided to leave this here in case anyone else needs some major purchases. Give these guys a try. Stellar service !!! read more

P.C. Richard is awesome had stove delivered and installed Rich is great I would recommend Flatbush store

P.C. Richard always delivers. My old refrigerator broke and I needed another one quickly. Especially during Covid deliveries were backed up and inventory was very low, Irakli is a very friendly knowledgeable salesman, didn't push any particular model on me, he was able to help me find the right size model I needed and told me how fast can that particular model can be delivered. It was a smooth transaction. I have been buying my appliances from them for over 20 and always got a great deal. Thanks again. read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

Had a great experience here. Everyone was extremely helpful and patient taking the time to answer any questions I had. They were great with explaining all the different options and features and recommending the best one to suit our needs. Sasha was so nice and a pleasure to do business with. We will definitely be back. Thank y'all for a great shopping experience. read more

The staff here is really helpful and the managers are excellent . Products are always in stock and they take care of you from the time you walk in until you leave. Delivery options are available next day and your orders are explained fully in detail. Pc Richards have been around for a long time and there's a reason for that . I've been a customer and my experiences have always been great ones . Whenever I'm on the market for my home goods , appliances , mattresses , electronics , this is my go to store. Ive never been disappointed and they are a company I put my trust in as they have always done right by me . I would not shop anywhere else. Stop in at Pc Richards, I promise you will not be disappointed ! read more

So, unfortunately, I wrote this almost a month ago and never got around to posting it. This was my experience with this PC Richard: If you choose to go to this particular store, make sure you find a competent and knowledgeable sales person among the clueless and incompetent imposters who try to pass themselves off as a legitimate sales person with actual knowledge. Not sure what their hiring requirements are, but it seems that they are not picky when hiring low-level staff. Make sure that the sales associate has some knowledge and competence. They are pretty much all incompetent and unprofessional in that store, and above all, STAY AWAY FROM STAN!!! Stan is worthy of "The Worst Sales Person of the Year Award!" He will give you details on the product that he will make up just to push it, and then when you get it, deal with it, he cannot even competently resolve his own mess. He is clueless about products he sells, and WILL MAKE THINGS UP! Do not trust him! We went to buy a portable washer, Stan blatantely lied and said that it has 4 wheels, but he was unfamiliar with this model and couldn't even tell us that those 4 wheels are so small and defective, that the machine is impossible to move around -- keep in mind we were looking for portable one. I called the store, Stan didn't even speak to me, put me on hold without even saying, "Please hold!" The first guy who tried to help us in that store was even worse -- he knew NOTHING about washing machines. How are these people employed? The reason why I am giving this place 3 stars in the first place, and not ZERO that it deserves, is because of an absolutely terrific manager, or actually two managers, Charice and Demora. These ladies are fantastic, and I was really impressed with the way Demora handled this problem. She was very empathetic and very understanding and was going out of her way to reduce my stress. Both of these managers were great and I'm hoping that this issue will be resolved tomorrow as Demora promised to send someone to see what the problem is and make sure that everything is good with this portable washer. I just wish that their salespeople were as professional and as competent as their wonderful managers. Now that I am actually posting this almost a month later, here's an update: So, the washer is aweful. We got ourselves in over $1,000 credit debt believing that Stan over there is an experienced professional who will make a good recommendation. The washer is too huge, I had to remove its 2 front legs because these are larger than the 4 infamous wheels and actually kept preventing the machine from moving around. Two sets of idiotic delivery people who were sent to figure out the problem looked like homeless people who just got picked up off the corner randomly. And now, to top it all off, this machine is nothing but a headache. It stops randomly and has to be restarted, and any "normal" cycle takes more than an hour and a half. By the way, the washer is the GE Portable Washer (GE - 2.8 Cu. Ft. 8-Cycle Top-Loading Portable Washer)-- I think the only GE of this type at PC Richard. DON'T BUY IT, AND DON'T BUY ANYTHING FROM STAN!!!!!!!!!! If you want to make any purchases, go directly to the management and don't deal with the horrific sales people they hired for some weird reason. read more

P.C. Richard & Son - This is the washing machine. Take a good look and stay away from it! - Electronics Near Me - Brooklyn, New York

It was time to replace a 35 year old wall air conditioner. I was not looking forward to it and dreaded buying a new one. Salesperson Randy, and I think he was the manager Richie, were wonderful and made it so much easier to find what I needed to cool the whole downstairs. I wished I had made the move to buy a new one sooner. I ended up buying a Friedrich 24,000 watts and it fit the old hole in the wall fine. I had to fix the wall paper a little around the a/c, but it was so worth it when the heat started up. Thanks Randy and Ritchie! read more

Had to deal with multiple attempts to get the new refrigerator to be delivered and had to rip my door way just to fit the refrigerator in. The delivery guys complained constantly how it's not going to fit in when it can. When the old one has the same dimensions. But needed the refrigerator when these pass 2weeks we had to do take out. And today I got the refrigerator and they delivered this to me. I just noticed there were scratches and there wasnt any shelves. There was only the bottom drawers but no shelves. The delivery guys said it came this way and forced my bf to sign and they tried to write as no damage. And Google won't even let me post these pictures read more

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Excellent Customer Service. My invalid mother inlaw needed a new TV and with us living in North Carolina I could only make calls to do this. But I have done business with her local PC Richards before and found them to be very helpful and accomodating which is why when her TV crapped out I turned to them. Typically when orders need delivery they have to come from the Main Warehouse and it can takes days to schedule this but the kind gentleman at this store arranged to have a young co-worker personally deliver it and set it up for her on his way home. They delivered and set it up for her the same day. It made a very sick woman very happy. It's gestures like this that make me want to do business with companies like PC Richards. Thank You Guys. Great Job! read more

This is my place to go to when i want to buy a new electronic device. There is nothing like seeing the actual product before you buy it (Unlike purchasing things online). And one thing i can say for them, many times i entered with a certain product to purchase, of a certain brand, and ended with one of their special offers, which are always great value. I would always start from them, since seeing someone you can talk to is the first thing you need when you are not sure what to buy. read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

I recently purchased a condo and was in search of new appliances for my kitchen remodel. Walking into the store alone was an amazing experience. I was immediately greeted with a smile. I was so happy that the man that helped me was knowledgable in everything that I wanted to buy. He didn't just sell me. He asked great questions to help me get exactly what I needed. He was extremely patient and kind and informative. I am extremely confident that I made the best purchase, at the best prices, at the best place. I will be going back for a BBQ grill next. Excellent prices, superior customer service, quality products, and the rebates, OMG. I mailed a PC Richards rebate and received the check back in less than 2 weeks. Highly recommend anyone to go to this PC Richards. read more

P.C. Richard & Son - Still remodeling. Missing the backsplash. That's why the plastic is still on the appliances. - Electronics Near Me - Brooklyn, New York

Don Davis is the Man... been helping me and my husband for bout 10 yrs..with buying everything from tvs .. fridges ..stoves etc.Always on point ..helpful .and very knowledgable. Best prices and service!!! read more

I went there three days ago to buy a new computer and manager Demora and Mr. Mohamed really helped me find what I was looking for. They were very nice and patient. read more

I needed a laptop with windows 7, but I couldn't find it anywhere beside online. They offered an hp with windows 7, and I finally found it. They have good prices, and the prices of the specials can be really ridiculous , worth a check. read more

P.C. Richard & Son - Store front - Electronics Near Me - Brooklyn, New York

We decided to get new appliances for our overseas apartment and coming here was the best decision. We were instantly approached by Alfred upon entrance. He asked us what we were interested in buying and he instantly was able to deliver pertinent information to the appliances we wanted to purchase and to the laws of sending appliances oversead. He made it clear that it would look better if we bought all the appliances from the same company for continuity. So we did. We were able to purchase a refrigerator, stove, microwave oven, wine cooler and an ice maker. We were able to get everything in a timely manner with all of the paperwork needed for shipping. This PC Richards has great customer service and a friendly knowledgeable staff. read more

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No stars horrible experience AND it's still going on! Bought in wall AC Friedrich 15,000 btu's on April 9, 2017. Naser was my salesperson , Rich was the manager on that day. The delivery was set for April 12, 2017 that's when the nightmare began! A $810.00 AC is delivered hours after my scheduled time AND BROKEN! Fight with customer service because they have to send out a service guy instead of automatically replacing their damaged product! Only to receive ANOTHER BROKEN AC ON April 19, 2017!! Two broken AC's and horrible customer service horrible warranty service ! Buyers think twice before getting involved with any purchase from PC Richards or this location! And the sad part there is so much more to this story! Horrible experience bar none! read more

Purchased a new home in Arverne and needed a ton of items from fridge to TV to microwave etc. Bobby met me at the door with a smile and made darn sure I got only what I needed and a great price. Mane me a customer of this store for life. read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

Sean was extremely helpful in helping us select a new fridge. The delivery was quick and we were kept up to date.

Great customer service.... excellent pricing I have pulling supplies my ManCave and home with electronics from this PC Richards I would recommend this place to all my friends and family members. BK Shops! read more

I needed an upgrade on my existing bed frame! The old one was not doing a good job in supporting the luxury mattress set that I purchased a few months ago from this very same retailer... The service is 2nd to none... Special thanks to Steve, the store manager for directing me to a sales rep that made my purchasing process, easy-breezy! People spread the word.... read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

BEST PC RICHARDS IVE BEEN TO PERIOD!!!! In the past I've never been impressed with my experience at any another location. You know the routine, lazy or rude sales rep that make you question ever entering the establishment to begin with!! I came into this mill basin location yesterday evening after tirelessly looking for an air conditioner. I thankfully called ahead and was referred to Alfred, who I later learned was one of their top reps! He's been with the company for a few and really knew so much about appliances and how to recommend the best fit for each customer. This was refreshing as there are times when a sales rep is just focused on the sale rather than customer satisfaction. I must admit, I did a poor job of supplying the proper dimensions for my AC wall sleeve. Alfred was more than patient and gave me the best recommendation based on a shotty picture I provided. He gave me his contact information so that I can confirm if the unit was a good fit! I thought this was nice touch as this rarely happens in Brooklyn. Unfortunately, the unit did not fit :-( But when I let Alfred and his coworker Rich know of my failed efforts, they offered to deliver and install a new unit that would best fit! There is currently a heat wave in NYC, so hearing news like this is heavenly! I would refer anyone to this location as their employees really enjoy their job and providing excellent customer service! Now I can enjoy my summer in a cooler space at home :-) Thanks guys, Sam read more

My family has been going to the store. For over 20 years we've had a good run. I went through to purchase a TV today close to closing and it was opened up by a gentleman at the Kings Plaza location. Suffice it to say I'm not happy when I came home and found that one of the legs for the TV stand was not in the box. OK mistakes happen but this is where my issue comes in. They have contact buyer information, phone numbers how to reach me but I was not contacted. Who does something extra in this town? Who goes above and beyond to give good customer service? *****AMENDMENT****** I was contacted by a store representative through Yelp earlier today probably before the store even opened to apologize for the issue. The item was exchanged and replaced. It was opened up to see that all the parts were inside. That was very refreshing and I appreciate the service. It seems P.C. Richards does understand good customer service!! Good save fellas! read more

Our stove just died and we needed an immediate replacement. Holly to the rescue! Though we hadn't met, she welcomed us like family. Her knowledge is broad, and she used it to help us identify the stove that exactly suited our needs and price range. She was forthright about the pros and cons of each model. And you know what, we trust her and we're absolutely wowed! This level of personalized service and expertise is so hard to find. Thank you so much, PC Richard, Richie the attentive store manager, and Holly! read more

Horrible tv return policy, purchased led tv 65inch, than 2 days later new model came out, I dont mind pating 199$ extra , but return on open item fee is 15% on top of that some kind of non policy holder fee, ao I ended up returning the TV , and Got it from BestBuy read more

I had a great experience here while shopping for a fridge and stove. Holly never made my mother and I feel pressured or being schemed in any sense. She even gave us her personal number (just in case we had an issue). My family has been shopping here for multiple years and never had a bad experience. read more

P.C. Richard & Son - Electronics Near Me - Brooklyn, New York

Mr. Evans customer service was above reproach. He sold me a washing machine I needed, not a fancy one I didn't need. No pressure and rescheduled a delivery after the first time couldn't be installed. Thank you and I will be a repeat customer for sure! read more

I was renovating my apartment and needed appliances and air conditioners. I went to the Flatbush avenue location of PC Richards. The entire experience exceeded my expectations. Lon was my sales rep. He was very knowledgeable about the appliances and guided my wife - who had done her homework - to her final decision and even taught her some things about appliance options that she did not know. Lon was far more knowledge than the team at the Home Depot - and thats no knock on the Home Depot. Lon and PC Richards is just that much better. When it came to the ACs, Lon introduced me to his manager who was absolutely expert at sizing my equipment and helping me get the right machines to fit holes in my walls that were customer cut over 30 years ago. Then there is the service. Again, outstanding. 2 months after the appliances were delivered they were finally installed by my contractor and we realized that the stove was damaged. It had been dropped and the frame was bent. Lon set us up for a PC Richards service call (I highly recommend you purchase extended service). The stove could not be repaired. PC Richards could have easily told me that - having delivered it 2 months earlier - it was not their problem. But that's not what they did. They took back the damaged stove and supplied me with a new stove at no cost. Whenever I need appliances, ACs, electronics or anything else they sell, I will be going back to see Lon at PC Richards. read more

A lady there was a life saver. Customer service was amazing. She received a call while helping me, and it seemed like she couldn't hear the person well at all. She calmly explained that to the person and got their order fast. PERFECTION read more

It is always a pleasure going to this store where I purchase all my appliances and electronic needs. I had bought my daughter a mattress from MATTRESS FIRM (former sleepys) approximately two years ago which was under warranty and they never honored it they gave us the runaround the mattress sunk in the middle like a cradle (my daughter is 5'5 115lbs). I went into PC Richards and met with the Ricky the manager and Perry who took very good care of my husband and I gave us the best deal possible plus I received my $200 gift card mail in rebate as advertised in less than two weeks as promised. I must say every member in this store treats you like you matter whether you are spending $15.00 or $5,000. They all rock, Ricky, Evans and Perry! read more

Do not buy a Stearns and Foster mattress from P.C. Richards. I spent thousands of dollars on two premium mattresses for my wife and I. One of the two mattresses lost support and got very soft on one side. I started getting very severe backpain. I contacted P.C Richard to file a complaint. They sent down a technician who verified that the mattress was "very soft" on one side. He took pictures which were sent to P.C Richards service department who then forwarded it to the manufacturer. I asked at the time "How can the manufacture determine if a mattress is "very soft on one side from a picture?" I was told that this is the process and there is nothing else they can do. A couple of days later I was told that Stearns and Foster would not honor the 10 year warranty for my situation even though my mattress is only a few years old. P.C Richards takes pride in being a family owned business that operates with honesty and integrity. If this is the case they wouldn't sell fancy looking, poor quality mattresses with scam 10 year warranties. DO NOT BUY A STEARNS AND FOSTER MATTRESS FROM P.C. RICHARDS! read more

I chose PC Richard to buy my Air Conditioner after I bought a tv from them at a good deal. The brand new unit broke down within a week. I called customer service and I thought things were going well with the exchange process, the customer service rep assured me PC Richard would remove the unit I had installed although they didn't do the original installation. After waiting a week the delivery man showed up with no tools unaware of the arrangements I made with customer service to remove the AC from the window, but he made a phone call told me sit tight someone would be at my apartment later on to remove the unit aAfter waiting a few hours no one showed up I called customer service to see what was going on and a PC Richard employee hung up on me. It took a few more hours of being on hold for someone to tell me a supervisor would call me the next day, now I'm stuck waiting by the phone on a Saturday in the middle of summer with a broken AC short $500. I would've made arrangements to have the the AC removed myself If I knew I was going to be involved in a mess. I probably won't be choosing PC Richard again. I am happy to report that PCRichard did take care of the problem. Not only did they exchange my air conditioner they also installed the unit with the window bracket free of charge. They also reimbursed me for my previous installation fee for the malfunctioned AC. Thank You PCRichard, but I'm still disturbed by the customer service rep who rudely hung up on me after I waited on hold for an hour. read more

Best experience I've had in all the retail stores that I've been to from P C Richards. As soon as I walked in, I was greeted right away and the reps were very knowledgeable of their products. I would definitely recommend them to my family and friends. read more