BEWARE. I am not sure what happened to this place, but when I went for the first time in 2017, it…read morewas so great that I remembered them 2 years later when I needed to get a regular dentist, so I starting regular care there earlier this year. I chose that place because of the super friendly staff and upbeat personalities of the workers, including the dentist.
Fast forward to 2019, and all of the things that impressed me 2 years ago are not the same. There are so many things that are wrong with this place.
So this dentist did a filling for me about 3 months ago and it wasn't pleasant but it wasn't terrible either so I just thought they were having a bad day, and so I didn't make much of it. Well, earlier this week I bit into a piece of sausage and one of the hard chunks that they sometimes have. It hurt really bad and ever since I have had really bad sensitivity to hot & cold items, even room temperature water irritated it, so i knew there was a connection and probably needed to go get it checked.
So, I had an appointment this morning, walked in the front door, and no one was at the front desk. No big deal right? Well, there was no bell to ring, and I was standing there for 25 minutes and the entire time no one came to the front desk or acknowledged me. So, finally TWENTY minutes after my appointment time, someone finally comes out.
So, I am expecting an apology for the wait, but nope, she just tells me to come to the back and tells me to sit down. She takes an X-ray and doesn't seem to know what she is doing, and keeps having to re-do the X-ray. Finally the dentist comes and I am thinking "Finally, maybe things will be better now" but nope. No greeting, no "How Are You?", nothing. He asks where it hurt, and I mentioned that they did my filling a few months ago and he says "Ummm, No we haven't seen you since 2017"
It turns out they spelled my name wrong AGAIN and had to search my records by spelling it differently. He corrected himself and checked out my teeth by blowing air into the affected tooth, even though I told him I wasn't sure if any damage was done to my top tooth as well. He literally ignored all my other teeth and when it did hurt from the air, he just kept proceeding to say that "Oh, I don't see anything wrong...."
So he quickly gave me a prescription for a fluoride toothpaste and said "if it still gives you issues in a few weeks come back and we will redo the filling".
At that point I knew I was never coming back to this dentist again. He made me feel as if I was wasting his time by even coming in there.
They also never answer the phone, forget to follow up when you inquire about a dental service, and ignore minor issues that are obvious with your teeth. It is as if they are lazy and don't want to do anything that can't be clearly seen on an X-ray - or at least make an effort to figure out the problem.
Please don't waste any money or time on this place. I will never go back there again.