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    Plainfield Oral & Maxillofacial Surgery

    3.8 (6 reviews)
    Closed 7:00 am - 2:00 pm

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    4 years ago

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    Aspen Dental

    Aspen Dental

    2.2(19 reviews)
    1.2 mi

    I scheduled my son's first dental appointment with this location over the phone and it went well…read more They asked for my son's insurance and set up a time for him to been seen for his first dental experience with them. When we arrived they basically told us that my son, who's a minor, can't be seen unless he had a photo identification. They never mentioned that over the phone and it wasn't on the welcome email we received the day prior. It's a huge inconvenience to drive all the way back home to get an id for a minor. Instead of wasting time and gas that could've been obtained on the next visit or sent via email. I had to drive all the way back home just for my son to keep his dental appointment. After that, they took forever to see my son. Because things weren't running smoothly, I went to the to desk to make sure that his cleaning was going to be performed as we requested when we set the appointment over the online receptionist and sure enough, it was NOT in the notes! Please know that these commercial offices lack communication with the 3rd parties that schedule these appointments. Another sign of unprofessionalism: While waiting in the lobby area, the receptionist basically told another patient that his bill is past due and she shared his balance for all of us to hear. They would see him today but after that they couldn't until he paid his. He tried to explain his case but after that exchange I knew this was NOT the place we needed to patronize. This is something that should be discussed in another room. I was embarrassed for him and his wife. My son's appointment was at 8:15 am and he wasn't seen until 8:50. They took X-rays and now I'll have to come back for his cleaning. Because this is where they take his insurance we will come back for the cleaning but after that, we are not coming back for anything else. It so hard to find good service and offices that respect the privacy of the patient and our time. Unfortunately we have to go where the insurance tells us and it's hard to pick where you want to be see I could share more but overall the experience was horrible. After seeing the doctor it was nothing but charges and things they can charge us for. WITH insurance they wanted to charge $200+ dollars for a cleaning. Never again. I'd rather take him to my dentist because at least there we won't be treated like another patient they can make money off of.

    If you challenge things they want to charge you for, beware, they will argue, lie, personally…read moreinsult you and gang up on you! The "dentist" being the most unprofessional "doctor" I have ever had the misfortune to come across. Admits not telling me I have 2 cavities behind my 2 front teeth (because I don't) because he wanted me to pay $900 for 3 fillings I didn't need! I only wanted the filing closing the gap between my 2 front teeth replaced, period!! I've had this done MANY times with no problem! He says he put a plan together without telling me because he shouldn't have to "dummy it down" for me. I don't think telling me "you have 2 cavities" is dummying anything down! He never told me, because I DO NOT HAVE 2 CAVITIES there' They wanted to charge me for a FREE routine cleaning! I'm SO SO glad I found this out before I had any work done. They just want your money! DO NOT GO HERE!!!!

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    Aspen Dental
    Aspen Dental
    Aspen Dental

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    Kingseed Family Dental - Kids zone

    Kingseed Family Dental

    4.2(24 reviews)
    0.5 mi

    The staff at Kingseed Dental are all very friendly. It's easy to get an appointment, and they're…read morevery thorough.

    I had a very disappointing experience with Kingseed Family Dental…read more Before receiving two fillings, I made a point to be proactive about costs. I worked with the dentist to submit a predetermination of benefits to my insurance so I would know exactly what to expect financially. Once the predetermination of benefits came back, I paid that full amount at the time of service, believing everything was settled. About a month later, I received an additional bill for $12. While the amount itself is small, that's not the issue--the issue is transparency and accountability. I reached out simply to understand why there was a remaining balance after a pre-estimate had already been completed and paid. Instead of providing a clear explanation, I was told to contact my insurance company myself. As a patient, I believe it is completely reasonable to ask questions about billing--especially when I took the proper steps upfront to avoid surprises. What's most concerning is that rather than addressing my question or helping clarify the discrepancy, the practice chose to dismiss me as a patient, citing a lack of trust in their billing process. That response felt extreme, unprofessional, and dismissive of a patient's right to understand their own healthcare costs. I expected better communication, transparency, and respect. Unfortunately, this experience left me feeling that patient concerns--especially around billing--are not handled with the care they should be.

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    Kingseed Family Dental - Patient Appreciation Gift

    Patient Appreciation Gift

    Kingseed Family Dental - Bruises and swelling

    Bruises and swelling

    Kingseed Family Dental - As you can see it is swelled and bruised. Because she held my jaw so tight I felt like I was choking.

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    As you can see it is swelled and bruised. Because she held my jaw so tight I felt like I was choking.

    Plainfield Oral & Maxillofacial Surgery - oralsurgeons - Updated May 2026

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