Very "memorable" experience…read more I booked my appointment months in advance and confirmed when prompted. Somehow, the appointment was changed to another date after my confirmation -- with no call, no explanation, and no notice. Impressive system. I drove nearly two hours in snowy weather and arrived on time, only to be told my appointment no longer existed that day. When I calmly showed proof and tried to explain, the staff's response was eye-rolling, visible impatience, and zero effort to help resolve an error that was not mine. I was left feeling dismissed, unwelcome, and frankly uncomfortable. I can't say why I was treated that way, but it's hard not to wonder whether appearance or background played a role when basic courtesy and professionalism disappear so quickly. When I asked for their names to document the incident, they refused and told me to leave. If accountability, communication, and respectful treatment matter to you, I'd suggest confirming things multiple times -- and maybe still prepare for surprises.

I have been here twice now and had excellent experiences both times. The new patient process is…read morepretty quick and painless. They were able to get me in within two weeks for a routine cleaning and x-rays. The cleaning was good. I mentioned that I tend to gag with dental stuff, so they took extra care when placing the films for my x-rays and the tech kept checking on me and going super slow to ensure my comfort. I had a filling that had mostly fallen out. I was able to reschedule a follow up for two days later (they had them sooner, but it didn't work for my schedule). I asked if I would have to be numbed because I hate the dental shots. She said she was pretty confident she could pop out the old filling and replace it with no to minimal pain and she was right. My tooth hurt the tiniest bit, but I'm pretty sure it was just sensitivity when the cold water blasted it. I was in and out in about 20 minutes with my new filling and no numb, drooly mouth. They also accept children. My friend's entire family goes and say the dentists are really good with their kids as well. I don't doubt it. Each room is themed. My cleaning was in the Star Wars room and my filling was in the baseball room. There is plenty for kids (or kids at heart) to look at and be distracted by during dental procedures.

My permanent bridge came out on a Friday night before we were leaving on vacation the next day. I…read morecalled that night and was able to get an appointment first thing that next morning on Saturday. Everyone was super nice and professional from the front desk staff to the dental assistant to Dr. Duffy who was able to cement my bridge back in so I could still leave on my vacation.

The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

The initial visit was great. When I needed something major done, the "bed side manner" was less…read morethan desirable. There was no explanation regarding the steps to the procedure, the dental assistant forced something into my mouth without asking me to open it, and I wasn't given instructions on what to do going forward until the next visit. Please take the time with each and every patient to explain what is going on and what they can expect.

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

The receptionist and office people nurses and doctors were exceptional. I was made to feel…read morecomfortable and very relaxed and the procedure was. I would like to say pain for you, but you're gonna have some pain. If you have all your teeth pulled the teeth are wonderful. My smile is back and I love it so much. The lower rating is because during the process of signing up, I was told that they do not file insurance, but I was also told that I could in order to do that. There are specific forms that you need. The American dental Association has a form that can be filled out. It's pretty self-explanatory. It's one page and per HIPAA regulations is mandatory if requested. I requested before my procedure during the sales I requested again every time I went there I called I text I sent email after email to several different people within the company. I was told by the office manager that they do not do that and she would not give me my codes and was very shocked that I would need their tax ID number although that's pretty much a given, considering that they're going to report the money that their paid to the federal government for taxes this went on for a year. I sent a written, concise letter and pointed out that HIPAA regulations required that they give me all documentation needed in order to file with insurance. In fact they need to give you all documentation for the entire procedure as required by HIPAA. They have ignored me for over a month now not replied at all, so I am sending them a note one more time a letter written and making it very clear that I will contact the state licensing board about this issue. We'll see how that goes. If they do not comply, I will file a formal complaint with the state licensing board. They will tell you they will give you an Amazon card for $100 just for the consultation the initial one whether you sign up with them or not they've told me several times they're going to give it to me that I'm on the list I've never received it. They want you to write really good reviews about them on Google and yelp and they push that quite a bit at you so I did and this is right away as soon as your first appointment. They also have a Facebook page dedicated to their patience, which is a wonderful page. You can find out ahead of time what it's like to have them done, you can hear other people's experiences. You know how to care for the teeth after you get them. You're not allowed to mention money at all, and I imagine lack of them filing insurance so it's kind of it's a it's a monitored page and you gotta say all good or it does not get approved to be posted my insurance company as it's coming up on the year date of when I actually had my implants put in. I'm not really sure they will cover this. I was really counting on the 3000 as I started out one payment behind because I was told a different payment date, then was actual so now I'm behind on those payments. They've been trying to get me to come in for the appointment where they will take out your teeth you go away for a couple hours. You come back and they put them back in because they're cleaning them and such checking fit. I am not going. I had not heard about this appointment until I fell behind on my payments to the bank that is associated with them. I'm not letting him take my teeth and if I go to that appointment, they take my teeth out and I leave that puts them in possession, which is 100% and I will not get my teeth back I'm real sure so my teeth are not being cared for because I feel threatened. I will continue an update this review as it continues on but as right now the teeth are great. It's really quick procedure but there's no problem with them 24 hour turnaround. It's great but if you wanna file with your insurance, I would hold off or pick another place because these people are noncompliant, they're rude when you bring it up to them. The office manager was horrible and it's really hard to get a hold of anyone higher up. If you look on the Internet, they hand out no phone numbers. They do not get back with you if you find some it's they're not gonna reply so if that's gonna be an issue with you the insurance I would not go with this company and that's too bad cause I really like my teeth.

I got ripped off 11,000. When I went for my 4 month check up I was told any future visits would be…read more150.00. Never mentioned. I hope the recorded my conversation because what they quoted me and billed me was 11k difference. Also I don't like pain no one does. I had top and bottom done. They gave my ibuprofen and an antibiotic. It's been 8 months and I'm still in pain. I don't speak correctly or how I use too. I bite the insides is my hums and lips. This place is sketchy. Please get dentures the have been around forever. I'm following up with an attorney.

I continue to be impressed with Hadley Family Dentistry. I called with a problem and they got me…read morein immediately. Their team is caring and efficient and very knowledgeable.

If I could give Hadley 10 stars, I would! I've had a hard time finding a dentist that was a good as…read moremy family dentist since I moved to Indy 4 years ago, but Hadley was even better than my family dentist back home! Check in was fast and the wait wasn't long. My hygienist, Lindsey, did an outstanding job on my teeth. She talked me through everything we did and made sure I was comfortable. Everyone that helped me in the office was nice and friendly. The overall vibe at Hadley is that they really do care about you and your health. Thank you so so much Lindsey & Dr Randall!

This was my first time visiting and it was a great experience. I have never left the dentist in a…read morebetter mood than when I arrived until yesterday. The receptionists were so friendly and inviting. I felt very informed during the entire exam. The hygienist and the dentist were both very thorough and I think all my previous dentists have failed me up to this point. We decided on a couple next steps and they were able to get all appointments scheduled and provided a cost breakdown on what I owe at each visit. Overall, highly recommend!

I have gone to the same dentist for 40+ years. My Dentist sold their business so I decided to make…read morea change. David Wood was recommended to me. I must say that my experience couldn't have been better, it was fun, professional & efficient, five stars.

I was referred to this office for wisdom tooth removal and had a deeply disappointing experience…read more During my consultation, I provided my insurance information and specifically asked the staff to obtain a pre-authorization from my insurer outlining all costs before I agreed to schedule. I was told my out-of-pocket cost would be $250, so I proceeded based on that assurance. After the surgery was completed, I unexpectedly received an additional bill for about $300. When I called to ask why, the employee I spoke with was abrupt and unprofessional. Instead of helping clarify the charge, she pointed to fine print in a signed form and immediately threatened to send me to collections within 10 days if I didn did not pay. I ultimately paid the collections bill to protect my credit, but the situation could have been avoided with honest communication. When I called again, the office manager admitted they never actually pursued the pre-authorization I had requested. I was then told their standard practice is to estimate or "guesstimate" costs based on prior experience with insurers rather than confirm coverage in advance. That approach is not transparent and directly contradicts what I was told before scheduling. Although the manager apologized and accepted responsibility, the office refused to refund my payment after checking with corporate. I also developed a post-surgical complication. Because of this office's limited hours, I had to return to my original dentist for care. My dentist found broken tooth fragments pushing through my gums that had been missed during surgery, requiring additional treatment. I filed a complaint with the Better Business Bureau to seek resolution. Even after the office manager had taken blame, the practice actively battled the BBB report. Only after the case was closed did they finally acknowledge their error. That resistance to accountability was extremely frustrating. I chose this office solely because I was given clear cost information that turned out to be only an estimate rather than the verified authorization I requested. Accurate communication about billing is essential in healthcare, and that responsibility rests with the provider. Based on misleading pricing, inadequate follow-up care, and poor accountability, I cannot recommend this practice.

Nobody WANTS to go to the dentist. Especially an oral surgeon. But that's where I found myself this…read moreafternoon. I was not so much greeted at the window, than barked at, "name". No smile. No pleasantries, no evidence of kindness or caring. After filling out all of the duplicate paperwork, I was told I needed an xray. I had just had X-rays taken at my regular dentist within the last 2 months. I have extreme difficulty with X-rays, on a normal basis. But with the way the machine was setup, it was too high. I could not tolerate it! I felt I was choking. I told the tech (?) she told me that I wasn't choking. I HAD to do this xray. I told her I could not physically do it, couldn't they get my xray from the referring dentist. She looked to the front office where someone was shaking their head and saying "no." The"tech" said we would have to reschedule. I had been here 2 hours already filling out paperwork without seeing the surgeon at all. Not coming back ever! I don't have to. I will definitely find another oral surgeon, that hopefully cares or at least can pretend with the patients. The whole situation was uncomfortable, cruel, unappealing and uncomfortable. And I didn't even get to meet the surgeon...

Amazing ! The last…read moretime I was at the dentist was 27 years ago. Yes that's 27 !!! Most of my teeth in the back are completely eroded and rotten. Anyway, last night was the first time I had unbearable pain. And at 1am I gave in and came here just to get a simple extraction. The staff was very friendly and professional. Dr Ansari who took care of me was fantastic. Not only did he extract the problem tooth, he gave me the idea of extracting every bad tooth in my mouth and get a game plan going to rebuild. A very painless procedure, I did op for the sedation that will cost a little extra, but totally worth it. So 8 extractions later I dare to even say it was enjoyable experience. I can not emphasize enough how attentive and friendly Dr Ansari was. a true professional. I actually look forward going back and getting more consultations and game plan going for my implants. I would definitely recommend going here.

Horrible experience with them to be honest its a circus I book an appointment for sunday they…read morecanceled it an hour before ,I said maybe they had an issue no problem , I booked an appointment the next day I recived a call saying the doctor wanna leave early move you appointment which I couldn't they said ok "Then there is a chance the doctor won't se you" .Absolutely unprofessional Don't recommend

Very professional and human. I walked into their establishment and was greeted with a warm welcome…read more They were professional from the front to their dental rooms to leaving. I would highly recommend any of my friends and family who need a dentist. They made me feel welcomed and comfortable.

From the owner: Complete Dentistry for Children and Adults Cosmetic…read moreDentistry Invisalign Implants Laser Dentistry Dentures/Partial Dentures

i love this office!! love the staff and dr. bendush is the kindness dentist i've ever met! they…read moretruly make you feel like family.

Dr. Bendush is by far Indianapolis' premier number one dentist. His office is modern, clean,…read morefriendly, and very well organized. I've been a patient now for 16 years and after moving away recently I tried a new dentist and had a horrible experience so I actually made a trip back to Indianapolis to have Dr. Bendush and his team clean my teeth. I promise I would rather fly back to Indianapolis from Central Florida and pay for dental work than I would try any other dentist here even if it were free. Dr. Bendush, Jackie, Carey, Nancy, Jerilyn, and Dixie are the best of the best. Their prices are very fair and Dr. Bendush is almost famous for taking the time to explain the procedure in detail and the underlying problem if any as well as solution, choices, and benefits. Thank you Dr. B! I appreciate you PS. This doctor can give you an injection of anesthetic while smiling and having a conversation with you and you never even know that he had a syringe in his hand until your face starts to go numb. I kid you not, getting an injection from Dr. B is like a walk in the park on a sunny day.