1. P & P Surplus Bldg Materials

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Waco, TX

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P & P Surplus Bldg Materials

2.1 (7 reviews)

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9 years ago

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5 years ago

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6 years ago

The owner himself showed us the wooden steps that we were looking for. He was so nice to help us.

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Big Tex Stone - Sandstone builder

Big Tex Stone

(23 reviews)

Sycamore

Ruth is the lady to get help she is awesome on giving you advice on stone…read more The guys who help load and placed in my SUV were very careful.

Would give 0 stars if possible. They seem to have great selection but BUYER BEWARE when you get a…read morequote. It will change continuously and make no sense. Staff clearly does not receive customer service training or direction on how to communicate clearly and set expectations for pricing, delivery, extra costs ($25 for the bags the rocks come in). I had a large landscaping order 3 tons+ of rocks but guess that is of no value to this company. Perhaps they're only interested in commercial business? Either way, the owner and managers should consider customer experience and how easily it would be to fix frustration and bad reviews by following their own quote " am owner of Big Tex Stone(Mike Hillman). I started this company to meet the needs of homeowners and landscape professionals. This is not just a job for my team and I but a passion. We truly love to make house beautiful." If this is passion I recommend focusing it on customer service. Post a pricing menu clearly with details like cost of product, packaging like the bag, delivery (by mileage), and provide written quotes. Staff appropriately and train your team how to handle the front desk and phones. The person I worked with watched me write down all his quotes and never offered to write it up himself. Then when I called to place the order a surly young woman answered who proceeded to give four different prices for the same amount moving from my original quote of $650 to $768, no wait $781, no wait $801.. it was ridiculous. When I asked to speak with the guy who first helped me he said he watched me write down the numbers but they were wrong. Wow - way to lie to and dismiss the customer while dodging responsibility completely. Big Tex -Your literally selling dirt and rocks and frankly, at comparable costs to other businesses. This isn't rocket science - simple math was beyond them and instead of solving the issue escalated it by being rude, dismissive, and careless. I was happy to give my business to Whiz Q Stone and would avoid this place at all costs.

By The Yard Materials - Case 21F & By The Yard building

By The Yard Materials

(4 reviews)

This place rocks, literally and figuratively!…read more LITERAL: All kinds of rocks, from smooth, tiny pebbles to big, edgy boulders, can be found here. The variety of gravel is displayed right outside the main building, so a short stroll will bring you across everything they have. The name of each collection is clearly labeled, so customers can match the look to the pricing sheet. Once you decide what material you'd like, pull your vehicle around the simply-laid and paved path to the pile of your choice. The employees will take care of loading, and while they try to be mindful of your car's load capacity, that's something you'll want to know coming in. FIGURATIVE: The customer service is sincere and sweet! The lady we met in their spacious, air-conditioned building walked us outside to a patch of gravel we might have missed, explained the whole process mentioned earlier, and invited us to ask questions as needed. The guys who helped load were as friendly as they were efficient. And the real kicker--they've accounted for the Kids! There's a Dig Zone on the north side of the building where our Kiddo hung out for a little bit. It would be even better with some sort of cover overhead but that it's there at all is so cool. For your landscaping needs, go 'by the yard' for service ans selection that go the extra mile!

I visited the yard last weekend, and Gabi (or Gabe, I hope I got his name right) was fantastic and…read moresuper helpful. I highly recommend paying them a visit; you can't go wrong with the pricing either.

P & P Surplus Bldg Materials - buildingsupplies - Updated October 2026

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