First time here, but Wanda the Service Writer has been very helpful. The only draw back is that…read morethey don't rotate the tires on a Chevy for free, it's a $25 dollar extra charge. I passed, it hasn't been that long since my last oil change and I'll get it done next time the oil change comes due.

My mother was looking at trading her Cadillac small SUV in on a little bigger one and they had one…read moreat the Toyota dealership so we went in and they quoted 13,000 or 13,200 for hers and we decided to try and purchase the vehicle and guy and lady were very nice and extremely helpful but to purchase we had to go across street to the dodge and gmc dealership supposedly owned by same people Got over there and they come out with a report of a list of shit about to go wrong This Cadillac of hers is mint, been serviced religiously No codes or engine light this was stuff they said would soon fail and they said they would give us 8500 This is an absolute disgrace because if they were gonna screw us they probably do it all day everyday We got up and didn't even respond Be careful

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

These guys sold me a piece of junk back in 2020. Two weeks after purchasing a 2018 chevy I had to…read morereplace a rotor. 2 years later the transmission needed to be replaced. 3 years in the AC had two major leaks and did not function. I would avoid these guys, will take advantage of you.

Rude and unprofessional hidden fees and not upfront. Don't recommend this dealership. High interest…read morerates and pushy

Silsbee ford has the most arrogant and rudest people working there especially the service and parts…read moredepartments. Kept my car there for 9 weeks for a minor fix. At the end of the 9 weeks, I called and threatened with a lawyer. My car was fixed at end of that day (btw that's a rental car for those 9 weeks!). I still have several recalls and they keep telling me "we will give you a call". STILL WAITING FOR THAT CALL! When you walk in they don't even acknowledge you and when they finally do they say"be with you in a minute ". Those minutes turn into a long time. The whole dealership needs to clean house! I live in this town and most of the town shares my view. I'm selling both my fords and am no longer a ford gal!! My husband works for a global corporation. They've always had ford fleet trucks. NOT ANYMORE. THEY CANCELED THE CONTRACT AND WENT WITH NISSAN! That's a pile of money! I will be calling DETROIT AGAIN!

0 stars I paid $500 to preorder a 2025 platinum toyota grand…read moreHighlander like the one I saw on the lot. Actually, I asked them to hold the car on the lot until the next day when I'd bring my husband. I assured James, the salesman, I was going to buy it . They sold it. I Waited a month for the one I had to order - the only way to ensure it would be identical to the other. When the car came in and I was rushed to ger thru the paperwork, I walked outside to find no luggage rack, no running boards, wrong wheels, no weatherproof mats ! I said, "Not my car!" the salesman argued that I didn't remember. I asked for my money back and my trad in. They Refused. I cannot believe I trusted "a car salesman." Buyer beware! Worse is Justin, the General Manager. In all my 60 years, I have never dealt with such unprofessional, condescending and impolite behavior. This man said, "first come, first serve" but sold a car I preordered to someone else. Steer clear! You are dollar signs only to this dealership.

If you go there ask for a guy named "Ben". He helped me get into a 2018 Rav4, no jargon, no…read more"dealer-ese" even fixed some discrepancies on the spot, both on the deal and on the car.

Absolutely the worst dealership I've ever seen. My wife and I drove for five hours to purchase a…read moreHonda odyssey, at first they told us they had sent it to auction, then it randomly turned up while we were looking at a different car. We agreed on 22,000 for a 2021 Honda Odyssey. Then after they made my 7 month pregnant wife and I wait in the lobby for 5 hours they changed the paperwork up to 26,000. When we signed on the car they didn't clean it because "the detail crew went home early." When I noticed 3 weeks later they dodged my calls and refused to meet. Nothing but crooked, lying, snakes. I wouldn't recommend this dealership to my worst enemy.

Great experience with Happy Kia in Silsbee. My 2020 Sorento w/49k had an ABS/Traction light on and…read morewithout question they fixed it under warranty. The problem was diagnosed quickly and the repair done correctly. The staff were super helpful and friendly. Thanks

DT was an excellent salesman and he was very helpful to us. I'd recommend everyone to come here and…read moreask for him!

Do yourself a favor and AVOID Mike Terry Hyundai…read more Bought a brand new 2025 vehicle and within a month my sunroof exploded while driving. When I asked for help, I was yelled at, ignored, and repeatedly hung up on. They refuse to return calls, texts, or emails and when they finally do answer, they hang up. I tried for months to cancel a contract and had to do it myself. The refund check which was supposed to go back to the finance company was held for over SIX MONTHS, causing unnecessary issues on my account. Now things are only moving because I had to escalate it. Unsafe, unprofessional, and financially harmful. Do NOT trust this place with your business.

So my wife Cindy Moore and I find ourselves in need of a pickup truck to pull an inherited 29'…read morefifth wheel RV. Saturday afternoon Cindy tells me, "Let's go make a deal with Nissan for one of those 2016 Nissan Titan XD's with the Cumins turbo diesel (we had looked on a previous Sunday and kind of liked them). So we do a little homework on our trade and the trucks value and head off to the dealer that had the most trucks on their lot, Nissan of Silsbee. We enter into the showroom, captivated by the yellow shiny Titan on the floor. That's when we met Joe Hinson. Joe is a local guy who worked tirelessly to carry my wife and I through one of the most enjoyable car buying experiences I've had. Although the shiny yellow truck was fine we made our way out to the inventory and settled on a deep red 2016 Nissan Titan XD Platinum Reserve 2WD with dang near every bell and whistle a techie addict like myself could ever want...oh, and will tow 12,500 lbs! This truck is beautiful! Out comes Joe (he was assisting another happy customer when we met) and quickly delivers the keys for a test drive. Did I mention beautiful truck? We take the Titan XD for a spin and during the drive I notice the 'air bag warning light' flashing. Come back to that shortly. Well, we decide this is the truck for us so in we go fully expecting the "salesman/manager criss cross". Never saw it. Joe comes out, matches exactly the NADA trade value for a 2013 VW Passat TDi (plus a little), shows us the value of the Titan XD and asks how we would like to care for it (there were three finance choices provided - all perfectly acceptable). Cindy and I discussed which was a better fit and off Joe went. A short time later Joe introduced us to Karl (resident Nissan techie) who would assist us in Nissan Connect...connections. We're invited into the Finance Manager "Butch's"? (I have a good memory...just short) office and are shown this amazing desktop computer that makes the "deal process" actually kind of fun. I mean this thing is high-tech! We wrap up all that and Joe, Karl, and Butch come out and familiarize my wife and I with our new Titan...thoroughly walking us through every detail. Cards and numbers are provided and we are told that story...you know, "If you need anything just call." Uh-huh! Right! Funny thing was that I've received emails from Dean Bernard Sr., Joe Hinson, Nissan America...all checking to see if the process and our truck are meeting expectations. Remember the "air bag" light? It was suggested that we make an appointment Monday to have the issue resolved. Cindy needed to leave the truck so they fixed her up with a rental. The next day I receive a call from Joe Hinson to inform me that after discussing the issue with Dean Bernal Sr. and his brother (met him, very nice man and Sales Manager but the name escapes me...we'll call him Mr. Bernal) they offered their OWN PERSONAL 2016 NISSAN TITAN XD PLATINUM RESERVE for my wife to use until her truck was finished. That's going way above and beyond for the customer! We thankfully declined yet what a nice gesture. Anyhoo, the issue was a loose connection in a wiring harness and my wife Cindy, now referred to as 'Hot Truck Driving Mama', is driving her truck. That's how it all happened...Joe is our hero and the entire team at Silsbee Nissan is amazing. Thanks much for the experience, assistance, kindness, and support from the Bernal's and the entire team. We truly look forward to our continued partnership with Nissan of Silsbee!

Watch those contracts. They can't register a car correctly and will not correct it. Finance guy…read morecannot follow instructions or apply all rebates/discounts. I am still waiting on a dealer option I was promised at the sale. I do NOT need to be schooled on finance options.