I'm not a gear head, i know a lot about anything vehicle power related. When I go to O'Reilly's…read moreit's to repave a fuse or a battery and they are quick to point me exactly where i to go or grab it for me themselves. Quick and efficient service, just how I it.

Go to orielies for sub standard customer care. I never dreamed i couldnt buy a relay, walk out and…read moretry it then take it back if it didn't work. That is because AutoZone down the road always accommodates you that way. Then I found out that it's against their policy to take it back if it has been installed. The part doesn't even fit in my power control box correctly and I can't close the cover. Even though that is the one they gave me for this truck. Finally, RJ the sales rep seemed genuinely to enjoy telling me to get lost. He was tired earlier unapologetic, and even gleeful as he told me that I couldn't return it. What a jerk!

the people have been at this autozone a long time, so they are very knowledgeable about their…read moreproduct. very trustworthy and comforting, knowing you getting what it is you need.

These guys really work hard to help. They will put on wipers ,install batteries, and bulbs. They go…read moreout of the way to get parts for me. They price match others so one stop shop love my zone. Just wanted to say way to go.

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

very disappointed of this place…read more 1- i ask about a truck they have posted on CarGurus and we have an appointment set up for my come and look at the truck , I drove 2 hrs to get to this place and and 10 min before I got there they call me to let me know that the truck wasn ready yet because they were making sure everything was" ready to test drive" I got there one person help me and he was straight up honest with me and told me you can see the truck but you can't drive it. and I ask why and his response was " truck is in the shop " so long story short. truck was in the shop with parts of the def and eye system pull apart if you know little bit about diesel you know what that means. they call me Tuesday saying the truck wasn't ready yet . today 8/13/2025 they call saying the truck was ready. and sonnets I told them that I was gonna come checked it out they rise the price 7-8k . stay away from this place

Great experience with Happy Kia in Silsbee. My 2020 Sorento w/49k had an ABS/Traction light on and…read morewithout question they fixed it under warranty. The problem was diagnosed quickly and the repair done correctly. The staff were super helpful and friendly. Thanks

if your buying they are great at taking your money... when you need service or a problem arises go…read moreanywhere else because their service department staff are very rude and do not care about customers or the fact you bought it there and have a problem..

Did an excellent job locating parts for our Chevy Uplander's air conditioner and getting it working…read moreagain. Also did an excellent job on replacing both catalytic converters on our Chevy Tahoe,

Great experience and work done on my truck. Thank yall for helping get it back on the road.read more

BEWARE OF WHO'S WORKING ON YOUR VEHICLE…read more After 5 years of being happy with Nissan of Silsbee, I'm extremely disappointed. I took my 2024 Pathfinder in for an oil change and tire rotation. 6 miles down the road, I discovered they hadn't properly closed my hood. When I got home, I found the air filter box wasn't closed and the filter had been crushed, potentially allowing dirt into my engine. This is unacceptable workmanship. I will never trust Nissan of Silsbee with my vehicle again. CHECK YOUR VEHICLE BEFORE LEAVING THIS DEALERSHIP. #NissanOfSilsbee #Nissan #BuyerBeware #NissanPathfinder

Watch those contracts. They can't register a car correctly and will not correct it. Finance guy…read morecannot follow instructions or apply all rebates/discounts. I am still waiting on a dealer option I was promised at the sale. I do NOT need to be schooled on finance options.

HORRIBLE. JUST PLAIN HORRIBLE. I went and tried to get an oil change first off. This was a few…read moremonths ago when I first bought my car and i wanted to change the oil in it. Well my car uses the synthetic oil and at walmart you get the whole package with synthetic. More work for them..they have to vacuume, clean the windshield along with checking everything and changing the actual oil. They wanna be lazy and lie an say they seen metal in my oil so they cant touch it. (Which was false I took it elsewhere an it was perfect they were just lazy) Next oil change time: I figure hey, it won't be the samething. Maybe just an off day, lazy employee working . So I give it another go. Say its gonna be about an hour wait which was fine I had some shoppin to do. 3 HOURS LATER I go back an say hey this is ridiculous it's a damn oil change like what's going on. They tell me I'm next, sorry everyone left theirs only 2 of us were trying I'm like okay that's fine. FINALLY ANoTHER HOUR goes by it's done and i leave. Cars not vacuumed, windshield not cleaned and the change oil dash messages are still on. I assume they just didnt reset the button. Then I notice their isn't even a new sticker put on!! The old one from my last change is still there. How you gonna say you serviced my vehicle and changed my oil when not only is the cleaning not done, but the sticker isn't changed and the oil message is still on. How am I supposed to believe that?? These mf just pretended to change my oil you cant just "forget" to do THAT MUCH STUFF. So I take it back an they give me a small gift card, apologize, an manager says hell watch them do it again. Waited another hour for my supposably 2nd oil change. Only good thing was the gift card I got for the HUGE INCONVIENCE. Then their still not gonna vacuum it all because I had "personal items in the way" and by personal items it was a single 2 liter sitting on the floor. Lol i suggest going to anywhere else In this town to get this done because apparently walmart doesnt know what the hell they are doing!

Excellent customer service! There was a mix up (my fault) on my ticket and I called - Amanda in…read moreservice was amazing and offering options on how to fix the issue (even though it was our fault). She definitely won my business.

I've had every oil change done on my 2021 camry at Donalson Toyota since I purchased it. I had an…read moreappt for a routine oil change yesterday and waited almost TWO hours for just an oil change. Sometimes it takes longer than other times. I get it. Two people came in after me and left before I did as well, so I got up and started asking questions.. after someone FINALLY acknowledged I was standing there. I'm not sure exactly what the girl did after she took my keys and wrote down mileage, etc., because she absolutely failed to put anything in the computer and nobody could tell me anything. One lady said they were "running behind", another couldn't find any of my information. They said they would put me next in line. I wasn't waiting another who knows how long, so I got in car and left. Absolutely no apology at all or anything. Just pretty much, "We don't know what happened. I don't know what to tell you." I can truly say I've ever had a great experience there to begin with, so this was pretty much the icing on the cake for me. I will absolutely go the extra mile and bring my car to Doggett or Philpott if that means never stepping foot in that place again.