I'm not a gear head, i know a lot about anything vehicle power related. When I go to O'Reilly's…read moreit's to repave a fuse or a battery and they are quick to point me exactly where i to go or grab it for me themselves. Quick and efficient service, just how I it.

Never have any problems when I'm there. They are always helpful and accommodating and i shop there…read morefrequently as I do automotive repair work.

Rude and unprofessional hidden fees and not upfront. Don't recommend this dealership. High interest…read morerates and pushy

Silsbee ford has the most arrogant and rudest people working there especially the service and parts…read moredepartments. Kept my car there for 9 weeks for a minor fix. At the end of the 9 weeks, I called and threatened with a lawyer. My car was fixed at end of that day (btw that's a rental car for those 9 weeks!). I still have several recalls and they keep telling me "we will give you a call". STILL WAITING FOR THAT CALL! When you walk in they don't even acknowledge you and when they finally do they say"be with you in a minute ". Those minutes turn into a long time. The whole dealership needs to clean house! I live in this town and most of the town shares my view. I'm selling both my fords and am no longer a ford gal!! My husband works for a global corporation. They've always had ford fleet trucks. NOT ANYMORE. THEY CANCELED THE CONTRACT AND WENT WITH NISSAN! That's a pile of money! I will be calling DETROIT AGAIN!

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

These guys sold me a piece of junk back in 2020. Two weeks after purchasing a 2018 chevy I had to…read morereplace a rotor. 2 years later the transmission needed to be replaced. 3 years in the AC had two major leaks and did not function. I would avoid these guys, will take advantage of you.

Absolutely the worst dealership I've ever seen. My wife and I drove for five hours to purchase a…read moreHonda odyssey, at first they told us they had sent it to auction, then it randomly turned up while we were looking at a different car. We agreed on 22,000 for a 2021 Honda Odyssey. Then after they made my 7 month pregnant wife and I wait in the lobby for 5 hours they changed the paperwork up to 26,000. When we signed on the car they didn't clean it because "the detail crew went home early." When I noticed 3 weeks later they dodged my calls and refused to meet. Nothing but crooked, lying, snakes. I wouldn't recommend this dealership to my worst enemy.

Great experience with Happy Kia in Silsbee. My 2020 Sorento w/49k had an ABS/Traction light on and…read morewithout question they fixed it under warranty. The problem was diagnosed quickly and the repair done correctly. The staff were super helpful and friendly. Thanks

Did an excellent job locating parts for our Chevy Uplander's air conditioner and getting it working…read moreagain. Also did an excellent job on replacing both catalytic converters on our Chevy Tahoe,

Great experience and work done on my truck. Thank yall for helping get it back on the road.read more

Watch those contracts. They can't register a car correctly and will not correct it. Finance guy…read morecannot follow instructions or apply all rebates/discounts. I am still waiting on a dealer option I was promised at the sale. I do NOT need to be schooled on finance options.

needed a vehicle and was given a name of someone... gave her all the info she needed over a 2 day…read moreperiod then called and said I was approved... came in and after some paperwork I was leaving in my new vehicle... all my questions answered promptly and the ease of the whole process was very nice... I definitely recommend this dealership and ask for Janie ....

HORRIBLE. JUST PLAIN HORRIBLE. I went and tried to get an oil change first off. This was a few…read moremonths ago when I first bought my car and i wanted to change the oil in it. Well my car uses the synthetic oil and at walmart you get the whole package with synthetic. More work for them..they have to vacuume, clean the windshield along with checking everything and changing the actual oil. They wanna be lazy and lie an say they seen metal in my oil so they cant touch it. (Which was false I took it elsewhere an it was perfect they were just lazy) Next oil change time: I figure hey, it won't be the samething. Maybe just an off day, lazy employee working . So I give it another go. Say its gonna be about an hour wait which was fine I had some shoppin to do. 3 HOURS LATER I go back an say hey this is ridiculous it's a damn oil change like what's going on. They tell me I'm next, sorry everyone left theirs only 2 of us were trying I'm like okay that's fine. FINALLY ANoTHER HOUR goes by it's done and i leave. Cars not vacuumed, windshield not cleaned and the change oil dash messages are still on. I assume they just didnt reset the button. Then I notice their isn't even a new sticker put on!! The old one from my last change is still there. How you gonna say you serviced my vehicle and changed my oil when not only is the cleaning not done, but the sticker isn't changed and the oil message is still on. How am I supposed to believe that?? These mf just pretended to change my oil you cant just "forget" to do THAT MUCH STUFF. So I take it back an they give me a small gift card, apologize, an manager says hell watch them do it again. Waited another hour for my supposably 2nd oil change. Only good thing was the gift card I got for the HUGE INCONVIENCE. Then their still not gonna vacuum it all because I had "personal items in the way" and by personal items it was a single 2 liter sitting on the floor. Lol i suggest going to anywhere else In this town to get this done because apparently walmart doesnt know what the hell they are doing!

0 stars I paid $500 to preorder a 2025 platinum toyota grand…read moreHighlander like the one I saw on the lot. Actually, I asked them to hold the car on the lot until the next day when I'd bring my husband. I assured James, the salesman, I was going to buy it . They sold it. I Waited a month for the one I had to order - the only way to ensure it would be identical to the other. When the car came in and I was rushed to ger thru the paperwork, I walked outside to find no luggage rack, no running boards, wrong wheels, no weatherproof mats ! I said, "Not my car!" the salesman argued that I didn't remember. I asked for my money back and my trad in. They Refused. I cannot believe I trusted "a car salesman." Buyer beware! Worse is Justin, the General Manager. In all my 60 years, I have never dealt with such unprofessional, condescending and impolite behavior. This man said, "first come, first serve" but sold a car I preordered to someone else. Steer clear! You are dollar signs only to this dealership.

If you go there ask for a guy named "Ben". He helped me get into a 2018 Rav4, no jargon, no…read more"dealer-ese" even fixed some discrepancies on the spot, both on the deal and on the car.