Rude and unprofessional hidden fees and not upfront. Don't recommend this dealership. High interest…read morerates and pushy

Silsbee ford has the most arrogant and rudest people working there especially the service and parts…read moredepartments. Kept my car there for 9 weeks for a minor fix. At the end of the 9 weeks, I called and threatened with a lawyer. My car was fixed at end of that day (btw that's a rental car for those 9 weeks!). I still have several recalls and they keep telling me "we will give you a call". STILL WAITING FOR THAT CALL! When you walk in they don't even acknowledge you and when they finally do they say"be with you in a minute ". Those minutes turn into a long time. The whole dealership needs to clean house! I live in this town and most of the town shares my view. I'm selling both my fords and am no longer a ford gal!! My husband works for a global corporation. They've always had ford fleet trucks. NOT ANYMORE. THEY CANCELED THE CONTRACT AND WENT WITH NISSAN! That's a pile of money! I will be calling DETROIT AGAIN!

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

These guys sold me a piece of junk back in 2020. Two weeks after purchasing a 2018 chevy I had to…read morereplace a rotor. 2 years later the transmission needed to be replaced. 3 years in the AC had two major leaks and did not function. I would avoid these guys, will take advantage of you.

Absolutely the worst dealership I've ever seen. My wife and I drove for five hours to purchase a…read moreHonda odyssey, at first they told us they had sent it to auction, then it randomly turned up while we were looking at a different car. We agreed on 22,000 for a 2021 Honda Odyssey. Then after they made my 7 month pregnant wife and I wait in the lobby for 5 hours they changed the paperwork up to 26,000. When we signed on the car they didn't clean it because "the detail crew went home early." When I noticed 3 weeks later they dodged my calls and refused to meet. Nothing but crooked, lying, snakes. I wouldn't recommend this dealership to my worst enemy.

Great experience with Happy Kia in Silsbee. My 2020 Sorento w/49k had an ABS/Traction light on and…read morewithout question they fixed it under warranty. The problem was diagnosed quickly and the repair done correctly. The staff were super helpful and friendly. Thanks

Did an excellent job locating parts for our Chevy Uplander's air conditioner and getting it working…read moreagain. Also did an excellent job on replacing both catalytic converters on our Chevy Tahoe,

From the owner: Silsbee Muffler & Tire provides custom exhaust work and exhaust repair.read more

So my wife Cindy Moore and I find ourselves in need of a pickup truck to pull an inherited 29'…read morefifth wheel RV. Saturday afternoon Cindy tells me, "Let's go make a deal with Nissan for one of those 2016 Nissan Titan XD's with the Cumins turbo diesel (we had looked on a previous Sunday and kind of liked them). So we do a little homework on our trade and the trucks value and head off to the dealer that had the most trucks on their lot, Nissan of Silsbee. We enter into the showroom, captivated by the yellow shiny Titan on the floor. That's when we met Joe Hinson. Joe is a local guy who worked tirelessly to carry my wife and I through one of the most enjoyable car buying experiences I've had. Although the shiny yellow truck was fine we made our way out to the inventory and settled on a deep red 2016 Nissan Titan XD Platinum Reserve 2WD with dang near every bell and whistle a techie addict like myself could ever want...oh, and will tow 12,500 lbs! This truck is beautiful! Out comes Joe (he was assisting another happy customer when we met) and quickly delivers the keys for a test drive. Did I mention beautiful truck? We take the Titan XD for a spin and during the drive I notice the 'air bag warning light' flashing. Come back to that shortly. Well, we decide this is the truck for us so in we go fully expecting the "salesman/manager criss cross". Never saw it. Joe comes out, matches exactly the NADA trade value for a 2013 VW Passat TDi (plus a little), shows us the value of the Titan XD and asks how we would like to care for it (there were three finance choices provided - all perfectly acceptable). Cindy and I discussed which was a better fit and off Joe went. A short time later Joe introduced us to Karl (resident Nissan techie) who would assist us in Nissan Connect...connections. We're invited into the Finance Manager "Butch's"? (I have a good memory...just short) office and are shown this amazing desktop computer that makes the "deal process" actually kind of fun. I mean this thing is high-tech! We wrap up all that and Joe, Karl, and Butch come out and familiarize my wife and I with our new Titan...thoroughly walking us through every detail. Cards and numbers are provided and we are told that story...you know, "If you need anything just call." Uh-huh! Right! Funny thing was that I've received emails from Dean Bernard Sr., Joe Hinson, Nissan America...all checking to see if the process and our truck are meeting expectations. Remember the "air bag" light? It was suggested that we make an appointment Monday to have the issue resolved. Cindy needed to leave the truck so they fixed her up with a rental. The next day I receive a call from Joe Hinson to inform me that after discussing the issue with Dean Bernal Sr. and his brother (met him, very nice man and Sales Manager but the name escapes me...we'll call him Mr. Bernal) they offered their OWN PERSONAL 2016 NISSAN TITAN XD PLATINUM RESERVE for my wife to use until her truck was finished. That's going way above and beyond for the customer! We thankfully declined yet what a nice gesture. Anyhoo, the issue was a loose connection in a wiring harness and my wife Cindy, now referred to as 'Hot Truck Driving Mama', is driving her truck. That's how it all happened...Joe is our hero and the entire team at Silsbee Nissan is amazing. Thanks much for the experience, assistance, kindness, and support from the Bernal's and the entire team. We truly look forward to our continued partnership with Nissan of Silsbee!

purchased a vehicle they wanted over $10,000 more dollars than what was listed at. That was before…read moretax title and license. I called to talk to them about a vehicle I was interested in and they raised the vehicle $1,000 on the website a day later.

HORRIBLE. JUST PLAIN HORRIBLE. I went and tried to get an oil change first off. This was a few…read moremonths ago when I first bought my car and i wanted to change the oil in it. Well my car uses the synthetic oil and at walmart you get the whole package with synthetic. More work for them..they have to vacuume, clean the windshield along with checking everything and changing the actual oil. They wanna be lazy and lie an say they seen metal in my oil so they cant touch it. (Which was false I took it elsewhere an it was perfect they were just lazy) Next oil change time: I figure hey, it won't be the samething. Maybe just an off day, lazy employee working . So I give it another go. Say its gonna be about an hour wait which was fine I had some shoppin to do. 3 HOURS LATER I go back an say hey this is ridiculous it's a damn oil change like what's going on. They tell me I'm next, sorry everyone left theirs only 2 of us were trying I'm like okay that's fine. FINALLY ANoTHER HOUR goes by it's done and i leave. Cars not vacuumed, windshield not cleaned and the change oil dash messages are still on. I assume they just didnt reset the button. Then I notice their isn't even a new sticker put on!! The old one from my last change is still there. How you gonna say you serviced my vehicle and changed my oil when not only is the cleaning not done, but the sticker isn't changed and the oil message is still on. How am I supposed to believe that?? These mf just pretended to change my oil you cant just "forget" to do THAT MUCH STUFF. So I take it back an they give me a small gift card, apologize, an manager says hell watch them do it again. Waited another hour for my supposably 2nd oil change. Only good thing was the gift card I got for the HUGE INCONVIENCE. Then their still not gonna vacuum it all because I had "personal items in the way" and by personal items it was a single 2 liter sitting on the floor. Lol i suggest going to anywhere else In this town to get this done because apparently walmart doesnt know what the hell they are doing!