Autozone

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

very disappointed of this place…read more 1- i ask about a truck they have posted on CarGurus and we have an appointment set up for my come and look at the truck , I drove 2 hrs to get to this place and and 10 min before I got there they call me to let me know that the truck wasn ready yet because they were making sure everything was" ready to test drive" I got there one person help me and he was straight up honest with me and told me you can see the truck but you can't drive it. and I ask why and his response was " truck is in the shop " so long story short. truck was in the shop with parts of the def and eye system pull apart if you know little bit about diesel you know what that means. they call me Tuesday saying the truck wasn't ready yet . today 8/13/2025 they call saying the truck was ready. and sonnets I told them that I was gonna come checked it out they rise the price 7-8k . stay away from this place

Happy Kia

1.4

Absolutely the worst dealership I've ever seen. My wife and I drove for five hours to purchase a…read moreHonda odyssey, at first they told us they had sent it to auction, then it randomly turned up while we were looking at a different car. We agreed on 22,000 for a 2021 Honda Odyssey. Then after they made my 7 month pregnant wife and I wait in the lobby for 5 hours they changed the paperwork up to 26,000. When we signed on the car they didn't clean it because "the detail crew went home early." When I noticed 3 weeks later they dodged my calls and refused to meet. Nothing but crooked, lying, snakes. I wouldn't recommend this dealership to my worst enemy.

Great experience with Happy Kia in Silsbee. My 2020 Sorento w/49k had an ABS/Traction light on and…read morewithout question they fixed it under warranty. The problem was diagnosed quickly and the repair done correctly. The staff were super helpful and friendly. Thanks

Silsbee Muffler & Tire, Inc.

Did an excellent job locating parts for our Chevy Uplander's air conditioner and getting it working…read moreagain. Also did an excellent job on replacing both catalytic converters on our Chevy Tahoe,

From the owner: Silsbee Muffler & Tire provides custom exhaust work and exhaust repair.read more

Nissan of Silsbee

2.6

So my wife Cindy Moore and I find ourselves in need of a pickup truck to pull an inherited 29'…read morefifth wheel RV. Saturday afternoon Cindy tells me, "Let's go make a deal with Nissan for one of those 2016 Nissan Titan XD's with the Cumins turbo diesel (we had looked on a previous Sunday and kind of liked them). So we do a little homework on our trade and the trucks value and head off to the dealer that had the most trucks on their lot, Nissan of Silsbee. We enter into the showroom, captivated by the yellow shiny Titan on the floor. That's when we met Joe Hinson. Joe is a local guy who worked tirelessly to carry my wife and I through one of the most enjoyable car buying experiences I've had. Although the shiny yellow truck was fine we made our way out to the inventory and settled on a deep red 2016 Nissan Titan XD Platinum Reserve 2WD with dang near every bell and whistle a techie addict like myself could ever want...oh, and will tow 12,500 lbs! This truck is beautiful! Out comes Joe (he was assisting another happy customer when we met) and quickly delivers the keys for a test drive. Did I mention beautiful truck? We take the Titan XD for a spin and during the drive I notice the 'air bag warning light' flashing. Come back to that shortly. Well, we decide this is the truck for us so in we go fully expecting the "salesman/manager criss cross". Never saw it. Joe comes out, matches exactly the NADA trade value for a 2013 VW Passat TDi (plus a little), shows us the value of the Titan XD and asks how we would like to care for it (there were three finance choices provided - all perfectly acceptable). Cindy and I discussed which was a better fit and off Joe went. A short time later Joe introduced us to Karl (resident Nissan techie) who would assist us in Nissan Connect...connections. We're invited into the Finance Manager "Butch's"? (I have a good memory...just short) office and are shown this amazing desktop computer that makes the "deal process" actually kind of fun. I mean this thing is high-tech! We wrap up all that and Joe, Karl, and Butch come out and familiarize my wife and I with our new Titan...thoroughly walking us through every detail. Cards and numbers are provided and we are told that story...you know, "If you need anything just call." Uh-huh! Right! Funny thing was that I've received emails from Dean Bernard Sr., Joe Hinson, Nissan America...all checking to see if the process and our truck are meeting expectations. Remember the "air bag" light? It was suggested that we make an appointment Monday to have the issue resolved. Cindy needed to leave the truck so they fixed her up with a rental. The next day I receive a call from Joe Hinson to inform me that after discussing the issue with Dean Bernal Sr. and his brother (met him, very nice man and Sales Manager but the name escapes me...we'll call him Mr. Bernal) they offered their OWN PERSONAL 2016 NISSAN TITAN XD PLATINUM RESERVE for my wife to use until her truck was finished. That's going way above and beyond for the customer! We thankfully declined yet what a nice gesture. Anyhoo, the issue was a loose connection in a wiring harness and my wife Cindy, now referred to as 'Hot Truck Driving Mama', is driving her truck. That's how it all happened...Joe is our hero and the entire team at Silsbee Nissan is amazing. Thanks much for the experience, assistance, kindness, and support from the Bernal's and the entire team. We truly look forward to our continued partnership with Nissan of Silsbee!

BEWARE OF WHO'S WORKING ON YOUR VEHICLE…read more After 5 years of being happy with Nissan of Silsbee, I'm extremely disappointed. I took my 2024 Pathfinder in for an oil change and tire rotation. 6 miles down the road, I discovered they hadn't properly closed my hood. When I got home, I found the air filter box wasn't closed and the filter had been crushed, potentially allowing dirt into my engine. This is unacceptable workmanship. I will never trust Nissan of Silsbee with my vehicle again. CHECK YOUR VEHICLE BEFORE LEAVING THIS DEALERSHIP. #NissanOfSilsbee #Nissan #BuyerBeware #NissanPathfinder

Walmart Auto Care Centers

2.0

HORRIBLE. JUST PLAIN HORRIBLE. I went and tried to get an oil change first off. This was a few…read moremonths ago when I first bought my car and i wanted to change the oil in it. Well my car uses the synthetic oil and at walmart you get the whole package with synthetic. More work for them..they have to vacuume, clean the windshield along with checking everything and changing the actual oil. They wanna be lazy and lie an say they seen metal in my oil so they cant touch it. (Which was false I took it elsewhere an it was perfect they were just lazy) Next oil change time: I figure hey, it won't be the samething. Maybe just an off day, lazy employee working . So I give it another go. Say its gonna be about an hour wait which was fine I had some shoppin to do. 3 HOURS LATER I go back an say hey this is ridiculous it's a damn oil change like what's going on. They tell me I'm next, sorry everyone left theirs only 2 of us were trying I'm like okay that's fine. FINALLY ANoTHER HOUR goes by it's done and i leave. Cars not vacuumed, windshield not cleaned and the change oil dash messages are still on. I assume they just didnt reset the button. Then I notice their isn't even a new sticker put on!! The old one from my last change is still there. How you gonna say you serviced my vehicle and changed my oil when not only is the cleaning not done, but the sticker isn't changed and the oil message is still on. How am I supposed to believe that?? These mf just pretended to change my oil you cant just "forget" to do THAT MUCH STUFF. So I take it back an they give me a small gift card, apologize, an manager says hell watch them do it again. Waited another hour for my supposably 2nd oil change. Only good thing was the gift card I got for the HUGE INCONVIENCE. Then their still not gonna vacuum it all because I had "personal items in the way" and by personal items it was a single 2 liter sitting on the floor. Lol i suggest going to anywhere else In this town to get this done because apparently walmart doesnt know what the hell they are doing!

Donalson Toyota

3.5

(10 reviews)

0 stars I paid $500 to preorder a 2025 platinum toyota grand…read moreHighlander like the one I saw on the lot. Actually, I asked them to hold the car on the lot until the next day when I'd bring my husband. I assured James, the salesman, I was going to buy it . They sold it. I Waited a month for the one I had to order - the only way to ensure it would be identical to the other. When the car came in and I was rushed to ger thru the paperwork, I walked outside to find no luggage rack, no running boards, wrong wheels, no weatherproof mats ! I said, "Not my car!" the salesman argued that I didn't remember. I asked for my money back and my trad in. They Refused. I cannot believe I trusted "a car salesman." Buyer beware! Worse is Justin, the General Manager. In all my 60 years, I have never dealt with such unprofessional, condescending and impolite behavior. This man said, "first come, first serve" but sold a car I preordered to someone else. Steer clear! You are dollar signs only to this dealership.

If you go there ask for a guy named "Ben". He helped me get into a 2018 Rav4, no jargon, no…read more"dealer-ese" even fixed some discrepancies on the spot, both on the deal and on the car.

Cortez Car Care

4.7

(15 reviews)

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

Johnson's Mobile Mechanic

(5 reviews)

My daughter and her friends were driving to her grandpas to meet us for the 4th when someone…read moreflagged her down to tell her that her tire was about to fall off. Craig was the first number I found after my in laws and husband had called a couple places that had said they were already closing (Friday at 5) Craig, Hayden and Buddy worked their tales off fixing the tire that had 5 broken lug nuts (only 1 holding the tire on) they also had to replace an upper ball joint that was totally not attached. They did all of this in a parking space and didn't stop until it was safe and done correctly. They never complained once about the time even though it was a job that as soon as you touched one thing, another was wrong. I highly recommend Johnson's good people and they really know their stuff!

Craig Johnson and his team have helped me twice. Once he rescued me broken down at a parts store by…read morejust being a there at my time of need. He was so professional with this when I needed a larger issue repaired he was my first call. Then when an unforseen issue resulted the day after the repair, he rushed over and took care of it immediately. He is no fly-by-night shade tree mechanic, he does good work and happily stands behind it! Saved me expensive tow bills.

A2Z Automotive

A2Z was great. They took care of our issue in a timely manner. They were kind and professional…read more They didn't cost us an arm and a leg. We will take our future issues to them without hesitation. Mike A. 2003 Sport Trac

Swift Automotive Maintenance

Had A problem with my turbo on my F2 50, I took it to swift automotive and they had me in and out…read moreand for a very reasonable price highly recommend swift automotive

From the owner: Complete auto repair and maintenance. A/C repair, Brakes, Suspension, Alignments, Engine…read moreDiagnostics, Check engine light repair.

Chad's Automotive

4.0

(4 reviews)

If I could give 0 stars I would. He said he could fix everything on my car for my covid check…read more $1800. The car had to be junked after he supposedly repaired it. The thermostat housing fell off. Car never ran after he had it. Parts listed as replaced were not even touched.

Took my truck here for brake repairs. They worked with my warranty and did good work. Haven't had…read moreany issues. I'll go here again!

Autozone - autopartssupplies - Updated August 2026

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O'Reilly Auto Parts

4.0

(4 reviews)

I absolutely love these guys! I've only gone in for battery changes and bulb replacements, but they…read moreare professional and kind.

Really like this Automotive Parts store. Always clean easy to find what you need. The staff is very…read moreknowledgeable and friendly. Great service too!

Mike Smith Tire & Auto

3.8

(21 reviews)

After relocating from California to Texas, we began noticing a severe vibration coming from the…read morefront of our commuter car. The vibration was present at all speeds but became much worse as our speed increased. Since traffic here routinely moves at 80+ mph, the issue quickly became impossible to ignore. We were concerned that the wheel bearings or other major suspension components were failing. Over the past several weeks, we took the car to multiple repair shops and received recommendations to replace everything from all four shocks and struts to wheel bearings, brake rotors, and other suspension components. Before committing to thousands of dollars in repairs, we decided to make one last attempt to properly diagnose the problem and brought the car to Mike Smith Auto & Tire. After speaking with Justin, we immediately felt like we were being heard. He took the time to listen to every concern we had, and one of his technicians even drove the car at highway speeds to experience the vibration firsthand--something no other shop was willing to do because of "insurance reasons," despite being located just minutes from the highway. When the technician returned, Justin invited us into the shop and walked us through the diagnostic process. With the car on the lift, we spun all four wheels and quickly discovered the real culprit: all four tires were severely out of round. They had developed high and low spots, causing the vibration we had been chasing all along. It was surprising that no previous shop had taken the time to inspect the tires before recommending extensive suspension repairs. Justin and his crew were straightforward, knowledgeable, and, most importantly, honest. They never tried to upsell us on unnecessary repairs and only recommended what was actually needed. While we didn't purchase new tires that day because these still have several thousand miles of tread life remaining, there's no question where we'll be buying our next set when the time comes. Thank you, Justin and everyone at Mike Smith Auto & Tire, for your professionalism, honesty, and willingness to go the extra mile. It's refreshing to find a shop that truly puts its customers first. We need more businesses like yours.

Incompetent and poor mgmt !!! 1st experience a few years ago transmission was drained instead of…read moreoil i had to pay dealership to fix as they said the tech could do it and refused to take it to dealer. This time around it took 45min to say your tires are to worn to patch(not a problem, i understand) car was in bay for at least half of that time. I told desk girl it shoudlnt take 45 min to measure tread depth and it hurt her feelings. She quit talking when said give me my keys, real tire pro. As i was leaving and tech was removing wrong wheel and had wrong work ticket attached to my vehicle, he thought I was getting 4 new tires. They couldn't give me tires at this point. Please stay far away!!

Donalson Chevrolet Buick GMC

3.3

Amazing service writer, see Jana Weatherspoon for all your service needs. She got me back on the…read moreroad again ahead of the place I bought the truck from! She's getting all of our service business after the truck left me high and dry on the side of the road after the fuel pump control module went out on me! Chevrolet has an ongoing problem with that particular module and they have been replacing them as a defective part. I called my dealer as it happened on a Saturday. They were still open, but were closing in 20 minutes. I told the guy that answered in service what had happened. He didn't even ask my name or phone number and asked me to call back Monday morning!!! I left a message with the Donaldson Service right after. They were closed on Saturday, but Jana called me the first thing right after they opened on Monday morning! She told me what I needed to do and BAM!!! I had my truck in the service department and out by 1:30pm!!!

very disappointed of this place…read more 1- i ask about a truck they have posted on CarGurus and we have an appointment set up for my come and look at the truck , I drove 2 hrs to get to this place and and 10 min before I got there they call me to let me know that the truck wasn ready yet because they were making sure everything was" ready to test drive" I got there one person help me and he was straight up honest with me and told me you can see the truck but you can't drive it. and I ask why and his response was " truck is in the shop " so long story short. truck was in the shop with parts of the def and eye system pull apart if you know little bit about diesel you know what that means. they call me Tuesday saying the truck wasn't ready yet . today 8/13/2025 they call saying the truck was ready. and sonnets I told them that I was gonna come checked it out they rise the price 7-8k . stay away from this place

Lumberton Offroad

3.0

(2 reviews)

I needed some work done on my Jeep Wagoneer and dropped it off at Lumberton Offroad. I called…read moreweekly every Monday and talked to Chris who was nice but he kept putting me off for over a month. I finally had to get a tow truck to pick it up and bring it to a different shop b/c I basically got zero communication and my car was not touched b/c they said they had other cars that were newer that they had to work on. I was very disappointed with the experience.

Excellent work guys! Drove all the way from Houston and glad I did! You guys do great work, you…read morehave a friendly staff and you keep your appointments!

Lakeway Tire & Service

4.2

(5 reviews)

Good prices on tires and excellent service. They carry a variety of top of line tires.read more

Had a flat tire down the road and didn't have a spare as the car didn't have one. I was at the…read moreExxon station and they came down jacked up my car and took my tire to the shop and had me back on the road in 30 minutes. Fast friendly service and can't really find that any more. Thanks to everyone there.

Classic Tint

(7 reviews)

Fast and quality service. Good prices. I walked in and we as greeted, it's first come first served…read moreand no appointment needed. I waited 30 min and was 3rd in line. Hit 4 windows tinted, very well done! And an eyebrow the mat was great.

Classic Tint did a great job on my replacement drivers side window tint. Matches perfect. Very…read moreprofessional and fast service

Volkswagen of Beaumont

3.0

(34 reviews)

Great experience here, highly recommend…read more I would highly recommend them for vehicle service. I live about the same distance from most Volkswagen dealerships in the Houston and Beaumont areas. I read the reviews from previous customers and decided to make the drive to Beaumont (67 miles) to have a Check Engine Light evaluated on my VW TDI. I got there at 0730 Monday after driving through some nasty rain. First, I was able to drive into the service area, out of the rain and was pleasantly greeted by Andrea who said they would try to work me in since I didn't have an appointment. I was able to wait comfortably in their well stocked waiting area. I had internet, tv and a quiet place to relax. There were several customers who had appointments that were promptly taken care of. I was glad to see that they were taken care of quickly. Everyone there was super nice to me while I waited. I had settled in thinking I was going to be there awhile but Andrea approached me after about 2 hours and said my car was done, they had replaced 2 glow plugs which were covered under warranty (2012 Jetta) and there was no charge. This experience made my early get up, nasty drive and not knowing what the problem was very pleasant. I would definitely go back for service and will plan on shopping there for my next Volkswagen.

Waited 4 hours for my tweeter speaker to be changed to then be told that the new one was broken…read morefresh out of the box. Why dont we check these things before wasting clients time? I grocery shop for my 3 kids every single time I have to go to this business because I know it is a day's trip ALWAYS and I want them to stay fed during our wait. This was a waste of my time, money, and patience today. You guys have me absolutely freaking fed up with the way you treat people who are not trying to buy a new vehicle!!! Do better for crying out loud, y'all are ridiculous.

The Tint Shop