One star rating for this company is way too generous. We signed a contract with them I. December 2024 and had our furnace installed on December 17, 2024. About a week later when the furnace still wasn't running they installed a part that was not needed and did nothing to fix it. We were told at the time that they would reimburse us for the nearly $500 charge. Then earlier this year in May when the temps hit the 80s and 90s we discovered that when they installed the furnace the neglected to reinstall the air conditioner so they finally reinstalled it on May 16. It was 63 degrees by then. And they still haven't reimbursed us for the needless work and trip charge in December. When I texted the salesperson about it on May 29, 2025 his response was that I should be nice and have more patience. It has been 5 1/2 months and I am being impatient. I wonder if they let their customers get away with treating them this way? read more

After several attempts to have my two zone system work just like it should after Owens installed their new furnace for me, unfortunately still not operating correctly. People if you have more than 1 zone in your house think carefully before you call these yo yo's. My 2 zone system worked just like a charm before Owens installed their Goodman furnace for me. For a company being in business as long as they say should know exactly how to have it sync. I replaced a zone damper still no solution. It rests on Owens incapable experience. read more

They were the company listed on my boiler when I bought my house, so I called them a few times to get a look at some issues. From the beginning the guy who came out was pretty dismissive and when the item he fixed twice kept not working, his answer was "then we will have to take everything apart and will cost you a lot." That should have been a warning. Now something is jacked up the the Forced air system and part of my heating relies on that. Asked them to come look and they told me since it was winter the air conditioning wasn't a priority. Except I kept explaining that it's not the A/C since that's been off. "Well we are booked and can't come to look at the A/C. Just turn off the AC." Ok. Thanks for the advice! I'm calling other people. read more

Many companies are capable of installing new components successfully. What separates the good from the mediocre is service after the sale. Owens Co came through to repair a small seeping joint that if ignored could have flooded my basement. Owens Co. came out promptly, the service person, John, extracted the compromised pipe and took it with him to document the issue. Owens Company issued a full refund for the repair I paid for. I thank them for doing "the right thing" and separating Owens Company from "those other guys". read more

Owens came out to fix my Mitsubishi Mini split. Technician spent 6 hours apparently trying to find a leak. Complained that the company did not give him the proper tools. After 6 hours he replenished my coolant and said he found the leak. $600 and a week later the system is not working again. The company refused to send someone back to fix the problem. Terrible service. read more

Wonderful service! We had an issue with our furnace early December and they were right there when we needed help. Plus, the fee was inexpensive while the customer service was outstanding! Thank you Rolland and Blake! read more

Please do yourself a favor and go elsewhere. Super expensive and they don't stand behind the equipment they install (perhaps because they don't vet it before installing it). I paid a lot of money (for me) for a system to cool, heat, and humidify the room containing a valuable musical instrument. The AC unit gave out after two seasons (and has since been discontinued by LG) and the humidifying system rarely works as it should be. Last straw: Owens refusing to service the equipment because I wouldn't pay the labor on a flawed unit and then the owner said he'd call but never did. Not good customer service or product support. read more

Installed my furnace and water heater. They work well.

Last week we woke up to discover our 30 year old furnace had stopped working. We immediately called Owens! Customer service was friendly and attentive. Service was quick and professional. Pricing was honest and competitive. We love Owens and will continue to use them for all of out heating and cooling needs! UPDATE: Owens Co continues to go above and beyond for their customers. We called Owens Co a few weeks after they installed our new furnace because we noticed water along the base of the furnace and floor of our utility room. John came out immediately and did a thorough examination of all our utilities and found the source of the problem was not related to the furnace. Instead of leaving me with the issue, he showed me what was wrong (detached hose and dirty filter on humidifier) and how to fix it without calling the plumber. His expertise beyond my furnace saved me a minimum of $200 in fees a plumber would charge to come out. You don't get that kind of service anymore. I highly recommend them!! read more

Last week we woke up to discover our 30 year old furnace had stopped working. We immediately called Owens! Customer service was friendly and attentive. Service was quick and professional. Pricing was honest and competitive. We love Owens and will continue to use them for all of out heating and cooling needs! UPDATE: Owens Co continues to go above and beyond for their customers. We called Owens Co a few weeks after they installed our new furnace because we noticed water along the base of the furnace and floor of our utility room. John came out immediately and did a thorough examination of all our utilities and found the source of the problem was not related to the furnace. Instead of leaving me with the issue, he showed me what was wrong (detached hose and clogged filter on humidifier) and how to fix it without calling the plumber. His expertise beyond my furnace saved me a minimum of $200 in fees a plumber would charge to come out. You don't get that kind of service anymore. I highly recommend them!! read more

I recently circled back to Owens Companies when I learned they now provide a "handyman" service for what ever needs to be done in your home I had Owens install my new furnace and air conditioner two years ago and the crew was so proactively helpful I was delighted to hear that Owens Companies now offesr to fix nearly anything in your home. Once again I am happy to report Owens does it right, J.C, was polite, proactive and fixed everything I had walked by with good intentions for a year. The price is very reasonable and the quality excellent, 5 STARS plus. read more

I have contracted my buildings with Owens Companies for the past 11 plus years and have found they are very competitive in there price but from my experience the quality of work and the service people are top notch. when I call the service department to schedule service they not only take the call they keep you updated on the approx arrival of their service technician. The past few months Owens installed a Millennial Net system for controlling our energy and I is very user friendly and is a great way to control having your building run in occupied modes for long periods of time when the building is unoccupied being able to set profiles to have better control of your buildings energy. read more

I Purchased a new heating and cooling system as well as a knew thermostat technology. Owens was prompt and knowledgeable. We had one issue and it was corrected promptly without any hassle. It is difficult to find good customer service. The customer service from Owens was very good! I also purchased some thermostatic controls for my office building and the results were terrific. read more

We had Owens install two boilers and they did an excellent job. Very skilled, knowledge people who take pride in their work. They do their research and give you options on what would work best for your situation and even help obtain tax credits. A great group to work with, I totally recommend them. Thanks again Owens! read more

So, the tech took an eternity "inspecting" 2 oil fired boilers that actually worked just fine, then charged $428 foe giving us the privilege of having him come to our house, which we paid on the spot by check. Subsequently, the tech supposedly lost the check. We received an invoice from Owens marked paid, so naturally assumed everything was good. Then the phone calls started, culminating with the guy who couldn't keep track of his paperwork leaving a message, threatening to put a lien on our property. Interestingly, we had someone house sitting for us this past week when the weather got colder, and they weren't able to get any heat because the bollers wouldn't fire. It seems that the super tech did something with the wires to the aquastat(yes, I know what that is) and they weren't connected. So, I fixed it myself for free, A lot of hassle simply to get a certificate stating that the boilers work. read more