We come home in the evening on the 4th of July and find that our AC is not working! What a mess; I posted in a local Facebook group for recommendations, called a few, and selected Ray and Welter. They were professional, quick, and about half the price of what others quoted to replace the piece we needed in our outdoor AC unit! read more

I had a Trane Central Air Conditioner installed today. I was told it would take 4 hours. It took 5 1/2 hours. I went to look at the air conditioner after 3 1/2 hours. I noticed a scratch on it, I told the installer-he ignored me and said nothing. I stood outside and watched him, I tried asking him a couple questions-he would not answer me. 2 other people arrived at my house, one walked in without knocking. The other walked around the back. I didn't know who they were. Later, I was told they were Electricians who worked for the company. They watched the installer- one of them asked if that was Refrigerant leaking out of the air conditioner, he did not respond. I said that is why I needed a new air conditioner, because of refrigerant leaking out of my air conditioner. I asked again about the scratch on the air conditioner-the installer finally answered. He said for me to call the owner. I called the company. I did not talk to the owner, I talked to the person who sets up the appointments. I also wanted a receipt of the money I was paying. He told me someone from the company would come with the Invoice. He talked to the installer and had him take a picture of the scratch on the new air conditioner. He called me back and will order a part for the new air conditioner for the scratch. I was treated terrible by the Installer and the 2 Electricians. They would not answer any of my questions and just looked at me, when I wanted to watch what they were doing. I was not instructed on the black box they installed by my furnace. I was not given any information about the Rebate or the Warranty. I was not given an Itemized copy of my bill. I don't think any Woman should use this company, because of the way I was treated by the Installer and the 2 Electricians. read more

We had both our furnace and AC replaced by this company and have never had any issues. The staff and owner were friendly, informative, and efficient. Before replacing our 20+ year old furnace the fan went out, they repaired the fan for us and took the cost of this service off of the bill when we decided to fully replace our furnace later. read more

Diagnosis and repair of our A/C was quick and inexpensive. The technician was professional and very efficient in his process. We used Ray Welter once before for boiler control fixing and experienced the same professional and excellent work. Recommend very highly. read more

Hometown-friendly and have met all of their commitments- phenomenal service warranty. Used them for the last 30 years - for a good reason! Peace :) read more

excellent company! more than competitive price wise, came out very quickly, installed our new furnace and air conditioner properly and also very quickly, totally cleaned up in and out so you couldn't even tell that anyone had been there. the only issue I had was that I didn't really like the first thermostat that they installed as part of the package so they gave me the choice of several other thermostats that they carried (in my opinion i would like better) for just a little more money but was a good price, had more features and didn't even charge me to swap it out with the original one. Talk about GREAT customer service!!! I'll definitely make them my only stop if and when this Bryant ever wears out (it has quite a long warranty). Don't judge them by the old building and decor as they pass the savings on to us, the customers! GO RAY N WELTER!!! read more

We just bought a new house and we're having issues with the thermostat. No matter what we set it at, the AC will not shut off. So when we wake up in the morning it's 50 some degrees. My husband wanted to install the Nest thermostat, which we had at our previous home. This house didn't have the right wiring, so we wanted someone to check out the AC and install the Nest for us. I saw this company had great reviews, so we called. It was the weekend, so we got the after hours staff. They said weekends are only for emergencies and someone would call us on Monday. No one called Monday, so my husband tried on Tuesday. He left another message. Nothing. He tried one last time on Thursday, was out on hold and the line was disconnected. He called again and was finally put through. The guy told my husband he wasn't "interested" in our business and had no desire to install a Nest. He said he's too busy and maybe try again in the fall. I get that they are busy with this terrible heat, but 1. You could've returned our messages. 2. You could've just said you were busy and would have to schedule out pretty far. What business isn't "interested" in making money? His response was very rude. No way we will try again in the fall. We will find someone else to take our money to figure out why the AC won't shut off. Thanks for nothing read more

If you need superior service this is your company!!! We were in Florida experiencing our first year as "snowbirds" when our furnace (in Bloomington) stopped working. Rick Welter personally took our call and not only sent a technician to our cold home, but checked on it for the next two days until our new heating unit could be properly installed. Phenomenal service! In addition to the great service, their pricing was very competitive. I highly recommend this company for all of your heating or A/C needs!!! read more

These guys werey second call when my furnace stopped working properly. The first company I used sent a tech out who said the furnace needed to be replaced, and gave me a quote, but said he "jiggled a wire" and got it running again for the time being. When it went out again the other day, I called Ray N. Welter. Their tech, Ralph, fixed the problem in half an hour. He told me the furnace is pretty old, but his fix should get me through the winter "and maybe a couple more," and then gave me a quote that was lower than the first company. These guys are rad. read more

Ray Welter to the rescue! January 2nd wake up to an inside temp of 40 and 5 outside! Brrrr. Even though the website said they didn't open until 8am, I called at 7:45. Cheerful guy answers, has a repairman here by 8:45, determined the part that was needed, left to pick it up and to cut to the chase, furnace back on by 10. I've recommended them before (new A/C unit a few years back), but wanted to say once again how great they are. Thank you Ray Welter! read more

Our furnace started failing on us during those terribly cold negative double digit frigid winter weeks in MN where your start asking yourself simply, why do I live here? This company was friendly, understanding and promptly came out to diagnose and help with our furnace troubles. The provided large electric heaters to help us as they persevered in trying to fix our furnace multiple times and when that failed they were honest in replacement being our best option. Our case wasn't easy and neither were we but this company outshined all others we worked with (both Standard and Hero) and proved to provide superior customer service, honesty and pricing. I highly recommend their services to anyone in the metro area needing heating or cooling services. read more

Furnace stopped working. When that happens after hours you learn a lot about companies. Today I called RW and got a person on the phone that knows about furnaces and he dispatched a service person Phil within 2 hours. I called them based on personal refer and reviews. They are excellent. Despite having a very old furnace it was the second time that this company said I did not need to replace. If I did replace it I want a Trane and RW would do to the work. For now I will call them for fall/spring tune ups and love that they don't have the club memberships etc. Just good solid customer service for all customers. A really ++ experience. Family run business with integrity. read more

My basement bathroom never had heat ducting installed to it and was very cold in the winter. I called Ray N. Welter Heating Company and scheduled Rick Welter for a quote. Rick was very knowledgeable and gave me a very fair quote for the ducting work to my bathroom. I also asked Rick what he thought of my current HVAC system and how many more years I could expect out of it. He felt the system was a little old but that it would be just fine for a few more years. Rick was also able to give me a ballpark quote for what I could expect if I decided to replace my entire HVAC system. He said it was always good to know what total replacement would cost ahead of any possible catastrophic occurrences. This way, if you lose your heater in the middle of winter, you don't pay $8k for a heater you could have had installed for $3.5k because you were in a hurry to just get it fixed. My ducting was installed without issue and in a timely manner. I was even able to work with the installer on the routing of the ducting so as to keep the storage area where the ducting was being routed as accessible as possible. I would highly recommend Ray N. Welter Heating Company for all of your HVAC needs. They are a family business and have been in the game for over 100 years. They know what they are doing and it shows! read more

These are your guys! Super nice, respectful, and they actually support the work they do. If you are looking for a Heating & Air-conditioning company, I would recommend no other over them in the area! read more

AC broken over weekend, left message on Sunday, return call before 8am on Monday, arrived on Mon afternoon, fixed problem and completed work professionally. Way to go Ray Welter! read more

Called their "emergency number" because my furnace isn't working tonight (Friday) a night that is -1 degrees out & my house currently at 50 degrees and dropping. seems if you are not an existing customer you are SOL with this company- I was told they could return my call during "normal business hours" on Monday! Yeah. Don't think I can wait until MONDAY. Might want to update your website to state your emergency line is for your existing customers only! read more

My furnace quit working overnight. I called them around 9am, and the tech was out at my house around 11am. The problem was fixed within 30 minutes. The tech wore a mask (which I really appreciated), and was courteous and professional. I would definitely use them again. I was really happy with the fast turnaround. read more

Do yourself a favor, especially if you are a female, and skip this company. They are very condescending to potential customers, especially women. They refuse to tell you what equipment they plan to install and when you ask for more information they scream at you. The owner actually told me he didn't care if they got new customers since he liked his current ones who don't ask too many questions, !!!! I'm so glad I went with a friendlier more informative company instead of getting sucked into any more dealings with these awful people. They also overcharge by a lot. read more

I woke to find a cold house. I called the phone (before hours) and had a person pick up. They had me complete some basic "check this first" items and when we did not solve, they indicated "Bob" would be out within the hour. I called back to advise on probable thermostat issue and they again had a person answer the phone on first ring. The entire process was checked and fixed within one hour. Bob was professional and supporting. I'm glad I bought my furnace seven years ago from you and I still get great and responsive support. read more

Can't say enough about this company. Our furnace wasn't blowing out any heat and of course this happened when it was minus degrees outside, so we had quite the cold house all night. The next morning I called a different company and was on hold for ten minutes, I finally hung up and called Welter Ray next and thankfully they answered right away. They had someone out here within two hours! Glad I called early because I'm sure it's a busy time with the extremely cold weather. Ended up just being a dirty sensor and needed to be cleaned off. Within twenty minutes we had heat again. I'm so thankful for their honesty about the easy fix and that they didn't try and scam us by saying is a bigger and more expensive issue like a lot of other companies do sometimes. read more

I love this company! Always straight forward and professional. Originally bought furnace from Welter in 2011 and they were the only company to find the original return plenum too small for home. Last year, came out same day and repaired A/C relay. Thought our furnace fan wasn't operating properly. Call this morning and Phil was here by 10:30. Checked furnace and gave it a full tune up. Explained everything in detail. Great value and Great service! read more

Installed a new Trane furnace and AC system. Told me when the took my payment that it would take only one day. Installer (only one sent for all the work needed) told me at noon it would take the second day. I called the shop and they sent out a second person to finish up. They agreed to connect my humidifier, they only partially did it. System was not fully tested when they left. Airflow was never checked. There is not enough air flow to move the cold air, it sits in the lower levels. I asked about them connecting the humidifier and setting the fan higher, they would do it, but would charge me for the service. I spent over $7 grand and they want to charge me to set it up right? I was able to do the additional work myself. read more

I almost gave four stars on the review due to a tech who promised to be here yesterday between 9 and noon didn't show and did not call until 12:20 to let us know they were not going to make it because of bad weather. [which we had all day] However, today's technician was very prompt knowledgeable and professional. He called this morning and showed up on time to repair our A/C. There was a simple fix to our issue which involved cleaning coils, resetting the unit and what not... He had the right tools for the job with him and he checked over the whole system. He explained what he was doing as he worked and discussed with us how to maintain our unit going forward which I really appreciate. This guy definitely came off as a professional and great representative for the company which we will use again in the future. read more

Our furnace decided to quit working right before a cold snap. Ray N Welter responded quickly to our phone call and even managed to fit us in same-day! The technician was friendly and knowledgeable and fixed the problem. The cost was very reasonable. We'll be calling them this summer if we have issues with the AC. read more

I recommend this company. My furnace went out. I called Ray Welter late on a Friday Morning and was told they had an opening the following thursday. I said this was fine, A space heater in would suffice until then. At my request that let me talk to a service tech so I could ask if there were any simple trouble shooting we could do on the phone. The guy on the phone gave it a friendly and reasonable shot but that didn't solve the problem. He transferred me back to scheduling who had now found an opening in there schedule for Wednesday instead of Thursday. I agreed. A half hour later I noticed that I had missed a call from them, they found one of there techs could could fit me in in a couple of hours . I called back, said yes and the tech called me when he was on the way and showed up soon after. Lucky for me the problem was fairly simple. My inducer motor wasn't spinning freely on it's bearings. The tech ( Ralph) said these units are not supposed to need oiling but he thought it was worth a try. He said it could still fail again tomorrow or be fine for a long time. He took it out oiled it and now it works fine. At my request he called to get the part # for the inducer and gave it to me in case I need to order another one. He also showed me where he oiled it and told me what kind of oil to use. Had I known this stuff before I could have easily done the job myself and saved the 150$ Here's what I like about them : They were proactive about getting here as quickly as they could even after I told them this wasn't an emergency and I was fine with waiting. They tried a simple fix instead of automatically insisting the inducer be replaced. Ralph walked me through how to do do this myself in case I need to. The Furnace was made in 1999 so who knows how long it will last but I sure like a company that makes a good effort to find quick and reasonable solutions. I also like that they are willing to give me the information I need to find an affordable for myself. I seen plenty of companies and techs who charge a lot but aren't as helpful and practical as these guys. I certainly don't intend to try major furnace repair myself. For that I would call them. read more

I'm a fan for life. I was really bummed to have a tech from another unnamed heating/cooling place come to our place not once but twice in a month. First time for a tune up/check (only to tell me that there were no critical updates, but a few options to make my AC unit more efficient. Cheapest "fix" he gave me was over 500 bucks). A few weeks later, the AC unit starts making terrifying noises. Different tech from same aforementioned place comes out (charging another 90 bucks for a visit). Tells me there are "no viable repairs" for the old unit (it's 28 yrs old and not worth fixing...why didn't the first guy tell me that??), it's not safe to be running it, and I should replace it. Quotes out a basic, mid level, and high end unit - cheapest option being over 5K. I did a little google searching and found that median price for replacing an AC unit in my zipcode is between 3-5K (what? And I dont' have a huge house. SURELY I can't be on the tippy top end of that scale). I decided to bid out the services by calling a few places. Ray Welter responded quickly, had someone out the very next day to look at the current set up and bid out the project. They came in over 2K cheaper on the mid level unit than the other company FOR A BETTER UNIT. What?! Loved the professionalism of the sales person, and loved that everything was crystal clear for pricing. He even told me it probably wasn't worth getting the high end unit -- he'd recommend the basic or mid for my size house (that's what he would do). We got an additional 10% off for paying by check plus a mail in rebate for the SEER efficiency from the electric company. We had a brand new AC unit installed and humming away by the following Monday (when the 90+ degree weather hit!). All in all - I trust Ray Welter. They are honest, efficient, respectful of my time, and thorough. When I challenged the first company on their pricing, they told me you get what you pay for. I guess that's true. If I would have picked them - I would have been getting ripped off! Thanks Ray Welter! I really hope I don't need to call you for a new AC for a LONG TIME, but if I do -- I know I can trust the advice you give me. read more

I had Welter install my AC system and so far, so good! They are really nice people and retain that old-school attempt to connect with you personally as they are a time-tested family business. They sent at least three guys to install and test my AC and they were forthcoming about information and updates. They got the work done quickly, too, like half a day. I worked with Rick Welter regarding the estimate, sizing of the AC and payment and all went very smoothly, on down to getting the rebate with Xcel Energy figured out. No complaints, and I know if I do have one they'll come out and fix it. The inspector noted that Welter did a good job, which he expects because the contractors know he'll bust them for any infractions or shoddy workmanship! read more

Ray N Welter Heating - Heating & Air Conditioning/HVAC Near Me - Minneapolis, Minnesota

Based on the good Yelp reviews, I called Ray Welter Heating and Cooling to come out for an estimate on a new central air unit because our older unit had a leak and the repair, as well as replacing the R-22 refrigerant, was becoming cost prohibitive. Ray Welter sent a salesman Todd to give us an estimate on a replacement. He discovered that they weren't able to replace the coils due to the brand and size of our current unit, and he didn't try to sell us into replacing unnecessary parts. He was honest and professional. Even though he couldn't sell us anything, he still came outside to take a look at our outdoor unit. He got us setup with a bit more Freon to get the house cooled while we figure out next steps. Thank you, Todd! You are an angel! read more

Great service, honest, fast and caring. We knew our furnace was old but they looked to see if they could fix it, offered options and gave us great pricing on new furnace options. It was during the cold snap, 45 below zero, but they came the next day to install and were also very tidy! read more

As a new homeowner, i wanted to make sure my furnace was running at peak performance. I also thought i had an issue with the attached humidifier unit. I considered many options even calling the original installers or the other local service providers both with decals on the furnace itself. Looking at ratings here, i called RNW instead. I was contacted soon afterwards and a time frame was set. The tech arrived at the time he said he would and couldn't have been nicer or more helpful. He showed me how to work through some simple furnace maintenance that I could do. We also got my furnace humidifier up and running with no new parts or replacement needed. This was quite a task as the humidifier would work for a bit but then quit. He stayed at it and made sure that it was completely functional before he left. He easily could have pushed replacement parts and thus extra service time. He did not. This visit was $128 and no parts or extra services were even mentioned. Don't go anywhere else. Thanks RNW! read more

Blower went out on my furnace from the 80's. Before I had anyone out I had chosen to have furnace and ac replaced. I asked around and one of my friends highly recommended Welter. I had others come out and give me quotes. I was impressed by Welter and went with them. They were prompt and efficient the day of install. They were done by 1pm. Trane air conditioner is working great! read more

Ray Welter originally set up our central air in our house in 2003 and we have not had one single issue with it until last Friday. It was forecasted to be the hottest day of the year and I awoke to find my ac unit not working. Would not turn on at all. I called and was told they were booked solid till Monday. I booked Monday and provided my address. It do happens that they had a technician in the area and that he may be able to squeeze a few minutes to see my unit. I didn't know if it would happen or not but then an hour later I received a call and the tech arrived. Ralph checked my unit and quickly discovered my capacitor was bad. He went back to his truck, got a new one, plugged it in and I was back in business! Ralph also showed me how to clean off the interior coils so that runs more efficiently. Total professionals. Can't say enough good things about this outfit! Never call anyone else for your hearing and cooling needs! read more

My air conditioner died on a hot and humid day. I called early the next morning and had a repairman out by 10:30 AM. Luckily, it was a relatively easy fix. Great service, polite, and reasonably priced. They're going onto my "list of people to call when things go wrong with my house." read more

Owner contacted to resolve issues. Happy with the customer service.

No star! Called company to check ac. Fan not running. Tech came out to check it out; paid $120 for him to tell me motor was out. Only checked the capacitor and determined it was good. Not sure how he could reach conclusion. Wrote me quote of $2500 to replace. Got a universal motor to put in myself but it did not fix. Got lucky my friend was visiting and is Heating and ac tech. He checked it out and fixed it in 5 minutes; bypassed bad sensor. So I bought motor which I did not need and paid $120 for false bad diagnosis. Company refused to refund just my service fee. Tried to sell me new unit when old was fixable. Their logic was I should have had them fix it and they would have eventually found the problem but at what cost! I didn't know at that point what was wrong so I could make an informed decision. Scary. They did not even consider it fixable and just assumed it needed replacement. Company offered service credit but I can now do it myself. Seems to me the right thing for them to do is acknowledge a lack of complete and accurate evaluation and refund. Disappointment! Lesson learned don't give up on old unit and get second or third opinion. read more

My house needed a new central air conditioner and furnace. I randomly selected Ray N. Welter (along with four other companies) to come out and provide me with a quote. Out of the five, the guy who came out from Ray N. Welter was the most helpful. He even insisted that we didn't need the more expensive cooling unit because my house wasn't that big so it wouldn't take that much to heat and cool it. One of the other companies that came out showed us their most expensive units first, and my husband felt like that person was more of a salesman than someone who actually knew what we needed. Ray N. Welter's prices are comparable to other companies that do the same thing. On the day of the installation, three guys came around 8AM and had everything completed by 4PM. Two of the big reasons we went with them were 1) great customer service, 2) we had to finance this as it was a big purchase and they offer no interest for the first 15 months.They were also very helpful when I had questions on the payment plan. I would highly recommend this company. They're also local so that's an added bonus. read more

Our south Minneapolis story and one half was built in 1927 with a 30 year old failing forced air furnace and slightly newer central a/c unit. We contacted several heating and a/c contractors and Ray Welter Heating were impressed with them. They called back immediately and Todd explained several options with prices that were very competitive. What I appreciated was the honest and open no-pressure discussion and description of what work would be done. We decided on a matching Trane high efficiency furnace and a/c and due to our schedule set up the installation for about 3 months later (June 2015). We also asked Ray Welter Heating to add two air vents and a return air vent in the basement so we could better use that space. Again, no problem. Two installers and an electrician arrived just after 8 am. They identified themselves, were very professional, advised where they thought the best places for the new basement vents would be and got to work. We also asked for a wireless thermostat that we could control remotely. Ralph, the lead installer, was very helpful in setting it up and getting connected to our laptop and other mobile devices. The installers showed how to control the new units and options for best performance. Final pricing was consistent with the original bid. Ray Welter Heating is a local small business that values customer satisfaction where owner Rick Welter talks to customers. We highly recommend Ray Welter Heating for great service, its own people and competitive prices. read more