Good place to shop, customer service is always above and beyond!!! If you need help don't bother…read moregoing looking all you have to do is say it and someone will show up!!!

The staff are very helpful and knowledgeable and I appreciate the wide variety of available items…read morein stock.

They are a convenient option opposite to ace in excelsior…read more Now they may seem like they are accusing you of being a thief because they want to take you to what you need . Or ask you manny times if you need help. As long as you're not a little "wussy" and they recognize you, it a great alternative. Something's are priced great others not. But it is what it is... it's my fav hardware store . Gratitude

Great store with friendly service and low prices. Good selection of tools, fasteners, welding…read moresupplies, and trailer parts/accessories. Decent selection of plumbing and electrical supplies as well. Also an ever changing assortment of other good such as clothes and paper goods.

No longer a customer after over 25 years of shopping there through good and bad management. Do not…read morerent equipment from them, they will charge you for service and repairs due to previous rentals and claim you abused the equipment. I rented a Toro Dingo recently, used it three hours to grade dirt then moved four rocks, all under 300 lbs., well under the max lifting capacity of the Dingo and it started leaking hydraulic fluid all over my driveway and yard. I was told I may be responsible for the repairs, when they picked it up and that they would let me know. They let me know only by charging my credit card an additional $450. When I questioned them about it, one of the teenagers working there showed me a large piece of plastic that had been jammed into the undercarriage by a previous rental. It looked to be a piece of above ground swimming pool that was probably crushed into a dumpster with the machine. I work in commercial construction and use this type of equipment all of the time, there is no way anything I did would have caused this failure. The particular model of Dingo they rent is known on equipment forums for leaking, something I found out after the rental. My wife and I will no longer shop there in the future. We probably made purchases on average once or twice a week the last 25 years. No more. We will drive to KC, Liberty, Gladstone or St. Joe from now on, no matter what and support competing businesses. The $450 I was charged for repairs is going to buy a lot of great marketing. My wife is a local business owner since 2000 and I work around Smithville and the entire KC metro area. We will be sharing our experience with anyone local and beyond. Over the last six or seven years, we have made a point to shop there since the local alderman approved a TIF, granting a significant tax advantage to another competitive hardware store. Prior to the passage of the TIF, we opposed its approval because all local businesses should be subject to the same rules and the aldermen want to play favorites. If you need to rent equipment, go through United, Sunbelt or Home Depot, better service and they won't make you pay for previous abuse or damage.

Nice folks, very helpful. Got everything I needed in one trip…read more They even have a discount card program.

Never seem to have what you need and if they do it's stupid overpriced. I always end up driving to…read moreliberty to get what I need for a much cheaper price and less hassle.

Great deals on bird seed and suet regularly. They have many things needed for quick simple home…read morerepairs. My go to place for "housewife specials" as my husband calls them. Got lots of gardening tools from here. Staff is usually helpful but ive had some issues with them trying to not honor sale flyers posted in the store. Had to make them walk to the aisle with me on more than one occasion to prove that the price was marked lower. And the attitude of employees arguing over who's job it is to inform counter of sales or remove old tags is unprofessional. I was denied use of the bathroom with my 5 year old child because as i was told "we cant trust people." they only let her use the bathroom when i informed them i would not be cleaning any accidents off their floor. amazing how quick employees decide cleaning urine and feces is beneath them and let a child use the potty.

I gave them my mower blade for sharpening. They did an awesome job!…read moreIt came back ninja blade like sharp. Plus I got it back a day early and was a lot cheaper than a new blade

Porters is a joke. Can't find any team members. They won't honor their coupons if you're lucky…read moreenough to checkout without running into some issue on their end. Can't get any cell service inside. Idk who is running the place but start over.

Awesome company! I was greeted by Mr. Porter himself who was very attentive and friendly. I would…read morerecommend this company to anyone looking for the best customer service.

Seemed like a decent space... I came in this morning with my boss for some hardware for a job we…read morewere doing in town. had to use the bathroom and an employee was using it while about 4 others were waiting, which is fine... until I noticed 4-5 other employees "Looking around" the same area I was. all 4-5 asked me, no one else, not my boss, not the other guys waiting for the bathroom, Me, a Lightly tan skined Italian thinking Im stealing. When we got ready to go I looked around and each employee was at the end of different Rows staring at me, not My boss, me. Very sketchy place. Very expensive as well. No thank youuuuuu lol

Going into the store this evening, i was looking for some bolts. The owner greeted my helper,…read moreyelling at him over a .22 incident with a 13 year employee at the store. I had no idea what was going on. The owner proceeded to follow me out to my vehicle yelling about whatever happened. I will never do business with this unprofessional person, again. I do wonder how and why we have a 13 year old running a store, but after what I witnessed, good luck sir. I found my bolts at the Family Center!

Speaking with a Canadian at a music conference this past May; I asked him what was the highlight of…read morehis first visit to Kansas City. His immediate and enthusiastic response was "I finally got to visit Harry J Epstein!". I was not familiar with the business even though I had lived in the Garment District. He explained that as a woodworking craftsman he bought a lot of his high-end tools on-line and had them shipped to Canada from KC because of the top of the line and rare items that HJE carried. He also told me that they will create a wonderful hand drawn piece of art on the order if you request "box art". He urged me to visit and this week I popped in before heading to work. I'm not a craftsman or even a slight handyman, but my visit was amazing. The quantity and variety is mesmerizing and I only visited the ground floor and basement, the top floors I saved for a return visit. I now just have to determine what my carpenter buddy needs as a Christmas present before returning. The journey into the basement was quite memorable, it felt as if wandering down into 19th century Kansas City's underbelly. I feel quite out of touch that it took a foreigner to get me up to speed with a 90 year old Kansas City retail icon. I so glad that such an old business has kept itself relevant and grown it's sales and reputation internationally in the digital age. May Harry J. Epstein Co prosper into the next century.

HJE is one of my favorite places on planet earth. They have a range of traditional hand tools for…read morewoodworking that you just won't find at the big hardware stores.