1. Westlake Ace Hardware

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Parkville, MO

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Westlake Ace Hardware

3.7 (7 reviews)
Closed • 9:00 am - 6:00 pm

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Lowe's Home Improvement

Lowe's Home Improvement

2.1(39 reviews)
3.3 mi
•$$

As someone who really isn't that much into heavy duty home improvement, I like Lowe's better than…read moreHome Depot, because I can get more soft line stuff for the house without feeling like I need to be a contractor in order to be legit. However, this review is for a specific service of Lowe's, mainly their live Christmas tree selection. In all our years of living in Southern California (San Diego) we never had a problem finding live trees. There were lots on every corner and many, many stores also sold them. Targets, CVS...you name it, and there were live trees propped outside, waiting to be bought. Imagine our surprise to come to the midwest and find live trees scarce! I can't tell you how many stores we drove to that first year, trying to find someone who had something other than the artificial trees. Again, I have to marvel at how ironic it is that metropolitan San Diego would win over the heart of the midwest for finding live trees! Thankfully, Lowe's is close by and they have a nice selection. This year we chose an 8 ft. Frasier pine and that tree stayed fresh and fragrant from the first day of December right on up til January 2. Same with our tree last year. So, I'm giving credit to Lowe's for having such a beautiful assortment of trees and for making sure they are fresh. And as an aside, when we purchased the tree, everyone in that area was super friendly and helpful. They cut off the bottom of the tree, trimmed a few wild branches and then bagged it for us, all with a smile.

Completely incompetent department and zero follow-through. I…read morecame here to order a 5-panel Jeld-Wen door and handed them every exact spec and my contact info. I waited 10 days and heard absolutely nothing. When I went back to check on it, the entire department was totally abandoned. I had to get someone from another section to page help and stood around waiting like an idiot. When someone finally checked the system, they had absolutely nothing on file. The order was never even entered. No doubt a trickle down affect from store leadership but Nicole Klinger is the supervisor of this department and she is completely failing Lowe's customers. Leaving a department empty and totally dropping the ball on a customer's order is pathetic and it's noted! Earn that paycheck Supervisor!

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Lowe's Home Improvement - Fence pickets contacting the ground.

Fence pickets contacting the ground.

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Strasser Hardware

Strasser Hardware

4.1(37 reviews)
10.9 mi
•$

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

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Strasser Hardware
Strasser Hardware
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Westlake Ace Hardware - hardware - Updated November 2026

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