I really enjoy shopping at Westlake! It is a scense of discovery walking down the aisles. They…read morehave so many extra things that spark the imagination. - Very friendly and knowledgeable staff. I never feel rushed or brushed-off by the employees. - Many small items can be purchased in single units (just need 3 metric brass screws... and not a 12 pack? Then go here). - The selection of unique items boggles my mind, especially when the store is half the size of the big-box hardware). - Key making done right! When I've had keys made at this store, well... they work! That's not the case when I go to the big-box stores. I'm not sure what it is, but the worker seems to give the key a little more time and effort. - In the summer, the turn over part of the parking lot to plants, lawn and garden, and outdoor supplies. - They don't carry any large hardware items in the store (can't buy 5 sheets of 8' plywood). - Good selection of manual and power tools.

these people are horribly rude. i came in to get some litter for my cats but had trouble finding…read morethe pelletized sawdust bedding. i walked up to the desk and overheard an inappropriate comment from a tall bald man about wanting to receive a security "pat down" from a woman... ew dude. you're at work. when they finish their super important work conversation, the old white woman calls me to the register. exasperated, she asks me "what can i do for you?" ok sorry for being here... i told her what i was here to buy and that i couldn't find it, she sends me to the wrong aisle as her and her coworkers snicker. i call my partner who has bought bedding here before. they told me to just leave and go to PetSmart. now i know. avoid this place if you're a woman or black or queer or anything other than a cis white guy... i bought nothing.

Everything hardware, beats the chain store hands down when it comes to selection and variety in…read morehardware needs. Plumbing, hardware, paint, tools and electrical. From boating hardware to cleaning supplies, bolts and washers you name it they have it. Everything the professionals want and need. Tip for the ladies- the guys are funny, kind and very helpful with our projects as well. Caution- the front door chime is like an alarm and will scare the you know what out of you the first time you go in the store.

This is a small mom and pop hardware store. My first time visiting and it was nice to see a small…read morebut full he store, the things you need.

They need to quit hiring teenagers who don't know what they're doing. Beyond unhelpful and unable…read moreto understand basic requests. I went in to ask for a basic item and all three children looked at me like I was from another planet. And they wonder why this business is going under.

Cool store, friendly staff and the place has character. Prices are quite cheap as well.read more

I needed stuff to hang up my disco ball I picked up today. The gentleman that helped me was very…read morehelpful & recommend just what I needed to get the job done! They're always friendly every time I come in & willing to help! Under $15 for everything I needed! Prices are reasonable, highly recommend this location. They have a little bit of everything!

The staff here is phenomenal! They are always willing to help and when I brought in my dog they…read moregave him so much love. Store is clean and organized. Always a good experience.

These people seriously need to consider how they handle their customers. No clue whether or not the…read moreold man who helped me was the owner or just worked there but he was in a foul mood when I got there and talked to me like I was some kind of kid. All I needed was a key made that my land lord already paid for earlier. When I mentioned this right as he was ringing me up, he proceeded to give me a lecture about why I didn't bring this up before the transaction. He knew someone was coming from my apartment complex and he could have asked. At least if he forgot, he could have been a lot nicer. This guy has no clue how to interact with people. I have heard similar stories from others in the area as well. Sorry dude I made you press two extra frickin buttons to cancel the transaction. If you live in the area, do yourself a favor and drive the extra time to either a Lowes or Home Depot where you get real customer service.

Best service i have received at any place like this. In big box stores you can't find someone to…read morehelp you. I was greeted at the door and helped the entire time! Awesome experience!!!

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Familiar stomping ground that allowed a quick shopping trip. Using the home depot app, I found the…read moreaisle I needed, grabbed my supplies and headed to self check-out. Glad the store was organized and stock was plentiful.

Don't buy paint here. Honestly, don't even bother…read more The paint department at Home Depot is unbelievably bad. I brought the same paint back six times to be corrected. Six. Not once was I offered a refund or even a discount for the hours I wasted going back and forth. Over the phone, I was told I could get a refund if I came back in. So I drove back again -- only to be told in person that it wasn't refundable after all. I lost the only free weekend I had to paint because I spent five hours dealing with their mistakes. And no -- I was not being nit-picky. They gave me a sample with the wrong color mixed to begin with. Every time I showed them the mismatch (even on the wall), they reassured me it was correct and sent me on my way. It wasn't. Customer service didn't care. Larry made it very clear I wouldn't be refunded for my time and that I wasn't going to get the color I originally asked for. The only reason I received any real help at all was because a Behr rep happened to be standing at the counter. In the end, I had to compromise on the paint color after hours of back-and-forth and zero accountability from the store. No compensation. No ownership. Just shrugs. Home Depot may be close to me, but I will gladly drive farther to avoid a store that prioritizes quotas over customer service. Lowe's and Sherwin-Williams are practically the same distance -- and worth it. Take your business elsewhere.

This is my local "home store" Lowe's. As a commercial buyer I frequent the 10 or so stores around…read morethe KC metro area quite often. I disagree with some of the other reviews as I feel this Lowe's has the best best management team in the region, headed by Mr Lee London. I've ran into my fair share of problems at Lowe's stores, been in situations where legal actions had to be taken due to flat out theft of items that I had already paid for and just hadn't picked up yet but Gladstone Lowe's isn't one of those types of stores. Some employees need a reality check (like all stores) but for the most part, everyone is great. Between Gladstone Lowe's headed by Lee & Gladstone Home Depot headed by Andrew, I must say it's a very unique situation to have 2 great leadership teams in a short distance. If you're a contractor and considering a move, move around here so you can stop on the way out to the job site every morning. Matt N

I hired Lowe's for hardwood flooring installation in my kitchen and hallway, and unfortunately the…read moreproject turned into a long series of repair visits and unresolved problems. The flooring installation had to be redone after defects occurred, and installers returned multiple times over several months attempting to correct issues. Problems included uneven flooring, visible gaps between planks, damaged trim and quarter round, and damage caused during installation. There is still a loose plank in the kitchen area that shifts when stepped on. I kept detailed records, photos, and videos throughout the process. While Lowe's corporate representatives did communicate with me, I am disappointed that the flooring still does not reflect the level of professional workmanship I expected.

Menards is a random supplies store that has almost everything for your house. From clothing,…read morehousehold cleaning supplies, lights, furniture, snacks, food, and plenty more. I do love their sales from time to time and their rebate is a hit or miss for us. Sometimes it's good deal but you have to wait for months for your rebates. Overall, I like the service and the value here.

The paint team is always so helpful, knowledgeable, and kind. I come back because of the customer…read moreservice. They have an amazing selection of indoor and outdoor paint, so many colors, and price points.

I've taken a couple of push mowers in over the past couple of years and I've been surprised on the…read moreupside. They seem to tackle most makes and models. And management, itself, has hands-on shop experience.

Do not waste your time with these jokers if you need small engine repair. They had my Echo for…read moreexactly 4 weeks. I called after 2 weeks. "Oh, you're next in line". A week goes by, I call back. "Oh, you're next up". I gave them another week, 28 days they had my Echo trimmer. Still wasn't ready. I'm 95% sure they never even looked at it.