Went here to fix my echelon holosun optic due to my optic screws got loose and I used the wrong…read morescrews. Thought I just come here to get it fixed so I don't have to deal with anymore issues. Pharoah helped me fixed this with no issues along with installing my vortex defender-xl optic on my new m&p9 2.0 metal. My gun is brand new and unortunately it was missing the adapter plate. Pharoah was nice enough to give me his own extra adapter plate and helped me installed it flawlessly. Nothing but positive experience at this place. Both Tommy and Pharoah very helpful

Helpful- very knowledgeable about tools - and they have a nice selection - gunsmithing and classes…read moreand training- they gave me some suggestions and followed up- the prices are reasonable.. better than most other stores around for their friendly.. I will shop here again ..

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

This used to be an OfficeMax. It's a large space and they have a broad selection of stuff but at…read morethe end of the day, there is no specific area in which they specialize. It feels like it's a surplus store. They bought too much of a certain item so it lands here at discount. Is that the case? No idea. It also feels like it's what is needed in this town. Instead of running off to San Francisco or Sacramento, you can find clothes here. There are going to be plenty of other retail outlets doing similar things like Nordstrom Rack over at the old U-Mall. Would have been nice to have had this here in previous years though. It was also a lot of different specialties under one roof. A bit of the jack of all trades, master of none style. Buy shoes, dog food and a bicycle? This is your place. No one is going to want to do that though. Or surprise me...I'd like to see something land in this retail space and thrive for more than a few years at a time. From AI: Sierra Trading Post opening in East Hanover Sierra is known as an off-price retailer specializing in outdoor and activewear apparel, footwear, and gear. They offer a wide range of products at generally lower prices than department and specialty stores, with savings typically ranging from 20-60%. Sierra is part of the TJX Companies, which also owns T.J. Maxx, Marshalls, and HomeGoods.

Friendly staff, clean store and well organized. I know they've only recently opened but the…read moreselection has gotten filled up pretty fast. They have a lot of outdoor selections you might need for the snow, hiking, sports ect. A ton of animal beds for great prices.! Good name brand items for great prices.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

Yesterday I went to Perry's knife to inquire how much to sharpen my Miyabi Kaizen Knifes. Tye owner…read moreKaren quoted me and as I was leaving she handed me a card if I bring 3 I will pay $15.00. Today I dropped of my knifes including my veggie scissors instead of paying over $40.00 she charged me $25.00. What a deal! She went extra mile to provide excellent customer service. If you are looking to get your knifes sharpen or any thing this is the place to go as she will hook you up. Thank you Karen!

Young's is such a gem! The unassuming storefront caught my eye as a pedestrian, and the inside was…read morepacked wall to wall with quality goods new and "old" (secondhand). Prices all looked reasonable. The owners were super sweet, greeting me and checking in as I browsed everything from retro, old school outdoor gear to travel bottles in the tiniest size possible. I hope to continuing this mom and pop shop - there's not a lot of places like this anymore!

Very unkind. Was looking forward to checking this place out after walking by many times looking at…read morethe bags in the window. First time stopping in with my child & my sister and we were not treated kindly at all. Will not return. Highly discourage others from supporting this business.

Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

This place is great, wealth of knowledge, And one of the nicest and most down to earth owners…read moreyou'll ever meet. Great prices, and some of the best local equipment for catching the big ones.

Very disappointed, this is my favorite place to stop and grab some worms on the way to take my…read moredaughter fishing. I went by there yesterday at 5:50 and as I approached the door a gentleman inside locked the door and walked away, there operating hours sign says they're new hours were open till six. I knocked a few times and whoever was in there would not return. Completely ruined my opportunity to take my daughter fishing after work for a short period of time. Very disappointed. it's going to be difficult to give them my business from here on out.

Called Todd for a emergency repair on a guide on my rod and Todd told me to drop by and he'll take…read morea look at it and he told me leave it there for a few days and he did not disappoint that thing was brand new excellent service. Quick and efficient and very affordable price!

My go to place for fishing reel repair. Todd can handle any fishing reel in need of repair and his…read morerates are very reasonable.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

I had a very disappointing experience at this store. I went…read morein to buy a FIFA World Cup soccer ball that was clearly marked as being 50% off (or 30% off). However, when I got to the cashier, I was told there was no discount on the ball. I politely asked to speak with the manager because the sale sign was confusing and I wanted someone to explain it. Instead of listening to my concern, the cashier, Michaela, simply said the sale applied to a different ball. Before I could explain what I was trying to say or ask another question, she walked away while I was still speaking. She said, "I already explained it to you," and left. I wasn't upset that the ball wasn't on sale--I was disappointed by how I was treated. A little patience and respect would have made a big difference. Michaela didn't try to understand my point of view and came across as very rude and dismissive. Because of this experience, I don't plan to shop at this store again.

Another Great Experience Worth the Drive!…read more This was my fourth or so visit to Sportsman's Warehouse in Brentwood, and once again, they did not disappoint! I picked up my Mossberg 590 along with a couple of separate ammunition orders, and the entire process was smooth and seamless. A special shoutout to Edwin and Justin, who made everything incredibly easy. Both are knowledgeable, friendly, and genuinely easy to talk to. It's always refreshing to deal with employees who know their products and make customers feel welcome. I make the drive from the East Bay, and it's absolutely worth it. Every visit has been a positive experience, and I've never had an issue. I can't recommend Sportsman's Warehouse in Brentwood enough for your firearms, ammunition, and outdoor gear needs. Great customer service makes all the difference, I'll definitely be back.

Someone should really train these employees on some basic customer service skills like greeting…read moresomeone or asking if they need help. All I got were blank stares. I came in looking to purchase a firearm but I'll spend my money elsewhere, thanks for the waste of time!