I've used Overhead door several times, while living in Portland and now out in the distant suburbs. This time I backed into my door damaging it. Overhead door got back to me right away, my door is discontinued but they found old stock in their storage and cut me a pretty good deal. I also wasn't going to be charged anything if the door panels brought out weren't compatible, despite the distance. The work was done, it was done well and the quoted price was it, no hidden fees or anything else when it came time to cut the check. The work done at my old place was great, in 8 years I never had one issue with the products installed. At my new home I can say the same except for when I damaged it! I'm sure there are cheaper companies out there, I think you get what you pay for. Overhead doors products have been great, they were fast and responsive and willing to work with me when I needed a repair fast. read more

Brandon and Cody did an amazing job fixing our door. They could tell right away what was wrong and fixed it quickly. They listened to my other concerns about the door and made adjustments to correct/improve the door function. They ran the door multiple times to make sure everything was working properly prior to leaving. Highly recommend! read more

This morning, Yousef, a Technician, came to the house to re-code a garage door and then pair it with a vehicle. Quick service and competent. Nice guy to interact with, and this matches our previous good experience with this company. (Perhaps also worth noting is that this "rating system" accepted an earlier review with no "star" rating applied, and now cannot be edited. A flawed system, IMHO.) read more

Great service and communication. When my garage door broke, the company was able to schedule repair within a few days. The technician, Bryan, texted when he was due to arrive and arrived on time. There were several things wrong with the door mechanism and the attached garage light and Bryan explained the repairs throughly. He was able to complete the repairs quickly and efficiently and answered all my questions. Thanks so much! read more

Bryan Herrera is the overhead door professional that has recently worked on our overhead garage door and he is outstanding! Very knowledgeable and professional young man who explained everything he was doing and explained how the issue with our door was created in the first place. When I call OD I ask for Bryan and would give him ten stars if I could. Ray Davis read more

Juan came out to add weather stripping to the top, sides and bottom of an old door he was fast, efficient and friendly. Being a 1960 house old and having a garage slab that was uneven he solved all our issues, no more light coming through. The total price came in under the estimate. read more

Back in April my Garage door opener died. The company who helped me out before ended up being a no show for our appointment. Called another company and they gave me an extremely high quote. $900+ for a new replacement. I was shocked. Asked for referrals through friends and neighbors. They recommended Overhead Door. I got a new garage door opener for $436. That is half the price that I was quoted from the other company. Very satisfied. It comes with safety camera sensors and a light. Nice replacement, quiet too. The garage doors are made locally within the company. I am glad I looked around and found them. read more

Do yourself a favor and Don t wait until your garage door quits working to call Portland Overhead Door company. But in the event you find yourself with a garage door problem these guys are the best! I called them with a broken in the open position garage door on a 35 degree day and even tho I was told they were super busy they made the time to come out and get up handled! read more

Garage door spring broke and contacted them for replacement. The service was great, were able to come out the same day I contacted them. Derrick was extremely polite and helpful while he was at our home. Not only was he able to get the work done quickly he also inspected my door for other issues and gave me an idea of any potential issues that might come up. read more

We were pleased with the office/showroom staff from the moment we went in to see what they have to offer for garage doors and openers for the 2-car garage we were building. We received an estimate in a few days and compared it to that of a popular competitor in our area. The 2 estimates were $50 difference however Overhead Door Co. gave us higher R-rated insulated doors for the money. We were also pleased that they were willing to give us a quote directly as the competitor would only give us their estimate with our contractor's permission. (That's so the contractor can raise the price to the customer, if he wants to.) The installation of the doors and openers went very well. They look wonderful and the installer did a great job. He was not only skilled but personable and knowledgeable and answered all of our questions. When the installer was finished, he gave us a tutorial on how everything works and gave us some feedback on where to install the keypad. He made sure to show us everything and remind us that if we ever need service or have more questions, they are a 24/7 company. He showed us how he made sure to take the wiring back from the surface of the studs in case we ever wanted to drywall the garage in the future. He also showed us how to realign the sights if they should be knocked out of alignment. We are so impressed by the quality of the doors and the way they are perfectly balanced going up and down by hand, if necessary. Equally impressive is the smoothness and quietness of the electric openers. We couldn't be happier with the entire process and results. We would highly recommend this company. read more

Door is like new, very helpful and experienced repair person sent out. Extremely happy with the work and the price.

I recently called and scheduled a garage door repair services from them. Left a message and received a call back within an hour. The repair person ( I think his name is Charlie?) was awesome. I was worried the repair cost was gonna cost me an arm and leg but he got it fixed, plus fixing the dilapidated panels on my garage door without me asking. Wow, talking about great service!! And all of that was done within an hour!! My cost:$115. That was awesome!! He was nice, honest, courteous and professional. I will definitely recommend Overhead Door to my friends. 2 thumbs up guys!!! read more

I sat in the lobby of the main office 15 minutes without much more than a greeting. No one checked on me or the progress of my request (door parts) the entire time I was there. I left unsatisfied. read more

Five stars for excellent communication, expert installation, and professional service. We had two operator installed motors hooked up, two draw bar plates, and a wireless keypad. They were easy to communicate with , and came as scheduled. David, the technician that serviced us was very knowledgeable, and helpful. Would definitely recommend to others. They're a locally owned business, and family owned. read more

Donot trust them. They replaced my broken spring extension with a low grade one and they mentioned that it will work. The other one broke. They donot care about the work warranty. read more

Great Experience, Great company ! As a present to my husband I had them install an automatic garage door opener in our shop, it makes our life much easier ! They were prompt, friendly, and took great care in our home they don't come in with dirty work boots which I appreciated ! We were extremely happy we chose them !!! Thank you Overhead Door Company of Portland we will recommend you to our friends going forward. read more

This company installed my two 8 foot garage doors in 2000. They came back and repaired one of the spring assemblies in about 2010. I called them Thursday and they provided a bid over the phone. I obviously sent them a very precise description of the problem. They do not have a reputation of being the cheapest service in town and as such they were the third company I asked to bid on the job. The first company, who had a fantastic Yelp rating were a 'no show'. The second company was absolutely excellent in communication and expertise. But they were a $75 more than Overhead Door, in a job that was already $100 over budget. I called OD and they showed up exactly on time. They charged exactly per their bid. They knew exactly what they were doing and finished in about one hour. I highly recommend this company and will be back for a third or fourth time...not the cheapest but very reasonable and really get the job done! read more

Having done business many years ago with Overhead Door, I decided to call them when I needed a garage door repair, and I'm glad I did. The tech, David, showed up exactly at the appointment time and finished the repairs inside if an hour.I will call them again if I ever need another such service. read more

We have used them many, many times over the years. i can honestly say we have had nothing but good experiences. Every now and then there was an issue, but it was always handled well with good customer service. read more

Overhead door replaced our 80 year old metal garage doors. It was a difficult job with numerous unusual existing conditions that needed to be corrected to accept the new doors. Their team was professional, excellent craftsmen and we are elated with our new doors. I highly recommend them. read more

I don't normally give bad reviews, let alone a 1 star review. I feel however, that I have no choice but to let others know what I've been through before they look into using these guys for a garage door. I first called them on Thursday October 9th with a request for some info and a quote on a metal roll up door. I was told mike just got into the office and wasn't ready to take calls yet and sent to his voicemail. I left a voicemail with my name number and a brief description of what I was after. The rest of Thursday passed, no call back. At this point I wasn't remotely concerned. I get it, business is busy and I'm not their only costumer. Friday came and went. I thought "ok busy week I'm sure I'll hear back early next week. Monday, Tuesday both passed no calls back. I called again at the end of the day Tuesday I was told mike is on the phone with another customer and again directed to his voicemail. I left my second voicemail Tuesday October 14th. I waited the whole rest of the week with no call back. I finally decided on Monday October 20th that I would just go into the office in nw Portland and see if I could make something work with that approach. When I walked in, there was mike in his office and he gladly spent 2-3 min and provided me with a quote. I drove home and called back that afternoon to accept the quote Id gotten from mike. Again I was told Mike is with another customer and to leave a message. I left a voicemail letting him know my proposal number and that I was wishing to put my 50% down and get this thing going. Tuesday, Wednesday, Thursday.. No calls back. I called again today, Thursday October 23rd. After being asked to leave another voicemail I asked what the deal was. The lady tried to tell me mike has been out on vacation. I then reminded her of my visit to their office on Monday and she recalled me coming in and tried to change her story that mike was on vacation for a week and a half. Back in for a day, followed by another vacation and he will be back ok the office sometime next week. If you are going to tell me a lie, at least make it halfway believable. Overall my experience there has been far worse then awful. A waste of my time energy and quite insulting being treated like a fool. I run a business as well and understand when things are busy it's hard to get back to everyone, however, honesty goes a long ways read more

Excellent quality products with stable, honest ownership. This is a very competitive business, so I felt very good using an established company backed by a major national brand. Great service every time. read more

I called Overhead Door Company of Portland a few times, and left them a message. They never called me back. Took me about 30 minutes to get to this company, and they did not care about my concerns regarding my garage. They do not care about their customers, do not take your business here. I do not recommend anybody calling this business, and taking your business somewhere else. read more

Not sure how these guys are at installing garage doors and gates, but if you're just looking for parts this is not the place to call if you expect a timely response (or any response at all). I called them 2 days in a row and left messages (one voicemail and one passed on to the responsible party from another employee) and got zero calls back. read more

If you have a garage door you need to have Overhead in your speed dial. Jim and his staff are beyond friendly and knowledgeable in their field. If you need a door for a new construction or need to replace an existing garage door or even need you current door serviced this is the company I highly recommend. read more

Avoid at all costs! The people that work there are horribly rude and incompetent. It took 4 weeks for them to replace a third of a door. Noone returns calls or let's you know what is happening. Many excuses. The receptionist is possibly the most unpleasant person I have ever had the displeasure of working with, followed closely by the owner. Rude, grumpy and insulting. They need to work on their people skills. I will never be calling on them again. read more

Excellent service and my garage door is humming again after the spring broke. The technician took the time to explain the simple maintenance I could do. I appreciated the quality service and professionalism. Thank you. read more

My door broke on a Sunday before a business trip. On Monday when I called Overhead Door the staff was incredibly helpful in setting up an appointment. The installer (LeRoy) called to let me know he was on his way and what time to expect him. It was a great experience as he was incredibly knowledgeable about what went wrong and how to fix it. He worked quickly and at the end he told me how to keep my garage door working in the future. Recommend highly. read more

During the past few years, I have contacted Overhead Door often for service. On two occasions, I received step-by-step instructions to restart my system, on the phone, WITHOUT charge. On Tuesday, I ordered another garage door opener for my husband; his third (3) in as many years. :( My order received their standard outstanding customer service. The replacement arrived in my mailbox on Wednesday. In today's world, this represents professional, extraordinary service at its best! The entire team works harmoniously together. I highly recommend Overhead Door Company. read more

Overhead Door of Portland did a great job repairing our door. Not only did they replace the spring but their technician checked out our second door to make sure there were no safety issues. Excellent customer service. read more

Cable broke on an old residential garage door after almost 40 years of use and we needed to get it functional. Called Overhead Door Company of Portland and they sent a repairman out early the next morning (to Vancouver) and he was able to fixed it (even though they didn't sell or install it). Would Recommend Overhead Door for repair work an any type of overhead door read more

Timely response when I used their online system to request a quote. Bruce came out quickly to evaluate my newly purchased home for new operators. However Bruce had me open one of the doors without disabling the lock on the door itself. Now the lock is broken as well as the boom, disabling my entire door. Then Bruce ghosted me and never even sent me a quote for the entire door. If you are gonna come over and break my stuff, at least have the decency to send a quote. read more

Avoid this company.... Very Bad professionals. I wouldn't recommend these guys for any sort of repair. The technicians are good, but the guy who handles the work .. not professional. He calls you everyday and gives an update.... but right before the day of the install he calls the special order for the last section of my garage is missing and he says it would take 2 more weeks. Never assume these guys would stick to their price. if any changes in the invoice... they don't tell you about it until someone from Billing side calls you and says you owe $265 dollars more, as there was additional repair done. The Guy(BRUCE) who used to call everyday to give me every update forgot that the invoice has changed, when I was trying to reason him, that is where I found how unprofessional these guys are. I made a mistake about selecting this company. I will never ever call these guys again. Very very bad experience. I would have given 0 star rating if Yelp allows me. read more

We bought a Genie garage door opener from them in 2011. It works very well and reliably. Today Charlie came out to do an inspection to make sure all is well. It is. And he explained things about our remote openers that I didn't know. Charlie is very courteous and a good listener. read more

These guys are really great to work with. Not only do they have a tremendous selection, but they provide great service. Even though they are part of the Overhead Door national brand, they are family-run, so you get that personal attention. When I was with the Trail Blazers, they installed some commercial doors for our arena team store, that were not just functional but they looked amazing! read more

Have had an issue with my garage door not going up and down correctly for over a month. Tried to fix it myself. Ran around town to get the parts. Just couldn't get it right. Spent too much time finding the correct parts and in the cold trying to adjust it. Finally called a pro. Charley was sent out and arrived early. Very efficient, friendly and professional. Fixed it and adjusted it. Don't waste your time, just call the professionals to quickly fix it. I'm happy to give these folks a 5-star. I will call them again and encourage others to use them. read more

I have used this company over the last 15 years. They always have been responsive in getting someone over to fix my garage door; I appreciated their friendliness and quality of work. Recently, I called to ask for a service person to come to the house. I was given another number to call, which I ended up leaving a phone message. I included my garage door issue and my phone number. After 5 days, I ended up calling another company who responded immediately. I read one of the Yelp reviews (dated 10/23/14) and this seems like a similar problem--no follow-up. read more

Inadequate installation 2 years ago requiring repairs this year. Also replaced the inferior Genie openers they push 2 years later as well because of poor installation. Not recommended and definitely avoid their substandard openers. read more

Great, knowledgeable people. Easy to work with. I'd been letting my garage door sit broken for a while, and called them randomly to fix it - lucky break! Hope I don't need them again anytime soon, but would recommend. read more