Why every time I go to this location, now you don't allow customers to use the inside ATM after…read morehours! This location used to close off the wall to the inside to allow customers to use the inside ATM. Not only is this unsafe, they only have one ATM outside! I'll just start going to the local Walgreens locations, they have ATM's in their locations and they are all over the place.

Jessica saves the day after I left my phone on the teller's counter. She ran out into the…read moresweltering parking lot to track me down, then refused my best efforts to fund her next trip to Starbucks. Thanks Jessica!!!! Way above and beyond!

Great experience!! Everyone was so nice, helpful and so friendly. Thank you it was worth my drive…read morethere . I was staying on the strip and had to get to a location. This one was it!!!

Been a member for 10+ years. Always had a fantastic experience with NFCU. Had a mortgage previously…read moreand currently have checking, savings, credit card and auto loan through them. Recently applied for a new mortgage. The experience was unexpectedly negative. Loan officer assigned to the file was inexperience and unknowledgeable. Unbeknownst to us, she submitted our loan to underwriting with income information we advised countless time to be excluded and sent us a pre-qual letter based on erroneous information. With this letter, we submitted an offer on a home (and let the loan officer know we submitted an offer as well). A few days later, our loan officer emailed us and advised underwriting was unable to approve the loan as she submitted it with incorrect info resulting in our DTI being too high. The only solution offered was to increase our down payment by $99,000.00. We were not able to do this. As such, NFCU withdrew the loan application. 30 minutes later, I had some additional thoughts on how to possibly save the application. Maybe payoff a vehicle loan or a student loan in order to decrease the DTI. I called and emailed and left messages for the loan officer. No response. I called and left messages for the loan officers manager. No response. Very surprised and disappointed in the slow processes, the erroneous processing, the disregard for information provided and the lack of response by the officer and the manager.

Recently moved to Las Vegas and wanted to open a local account. I wasn't waiting long before Tania…read moreM. called me to her desk. After some casual conversation, she got right to opening my account, everything went smoothly, and she was able to answer all of my questions and I had full services that day. I've worked in finance for, just shy of 10 years, I know what to expect as a member because I know what's expected as an employee of places like this. I believe Tania M did amazing job. Kind, helpful, courteous, and engaging. Nothing like some of these other, older reviews. In fact the next week my Husband opened his account at the same location, not with the same representative but, still a great experience.

The ATM machines at this branch never work. It's the closest branch to my home and 9/10 both…read moreoutside ATM machines aren't working.

Great job by Melanie Principe , thanks for your help, after my account was invaded, she helped me…read morewith the next move, thanks so much for your time!

Every one of these branches is full of liars and people trying to do anything to make money off of…read moreyou. I closed my checking account last year and they begged me to keep my savings open and swore nothing could be taken from it. Today i notice missing money and call and they tell me they have been paying fraudulent bills out of my account with no checking account and no updated debit card and then has the audacity to tell me the merchant authorized this and i have no choice. Now tomorrow ill be closing my savings as well. This place is a huge scam and offers absolutely zero protection for your account regardless of how many time you tell them the activity was not authorized. HUGE RIP OFF AND ABSOLUTELY ZERO PROTECTION OF YOUR MONEY. Next step is B.B.B. and F.D.I.C. to report them.

Excellent staff in all that's happening. Really professional & knowledgeable. James & Jordan are…read morethe Branch Mngr & Supervisor right out front working the windows. Just Excellent!

I hate this bank, they always act like they know what there talking about, but they don't. It…read moredosn't matter if it's over the phone or in person. And everyone gives you a different story! So check this out. We have several accounts. I have one, hubby has one and we have a joint account. So I closed my account. They want to start charging $10.00 per mo. Sorry, I'm not going to pay that. That's $120.00 per yr. So I closed it. Ok, so now I don't have access to this closed account anymore right? So a few days later, I go to the joint account to pay a bill and to transfer money from the joint account to another bank. So I didn't see anything pending in the other bank. hummmm, so I call. They can't tell me anything, I call the other bank, they say it's not on there in, and give it another day. Now I'm getting pissed. So I call Armed forces bank. Ohhhh some how they took money out of the closed account, huh? How the heck did that happen, and I don't have access to that account. Well bill pay, did it. Ok, I need $ transferred to that bank, and you guys need to get that $ out of the account it was transferred to. They said oh after a certain amount of time they system will catch it. We will do a free transfer to your other account. You should have it in a few hours. Ok cool. So anyway to make the story short. I was on the phone with them all week. No one knew anything, no one can see that I had double the $ that was transferred to that account. I was so annoyed. Finally, I got a phone call from the bill pay. I told them I had been on the phone with AFB all week, and they couldn't tell me to call bill pay (your company) Also come to find out from the bill pay guy. That on the AFB if you have more than 1 account you have to go in and delete that account! Ok, I don't freaking work for the bank. Why couldn't they tell me when I closed that account that, that is something that I need to do, instead of causing all this confusion! Ya'll need better training! I'm done!

Thank you, One Nevada Credit Union Summerlin Office! ! Shot out to Ravenn & Susan for your…read moreservices, you both go above & beyond! No big banks for us!!

I have dealt with Raven plenty of times at this location and she has been nothing but professional…read moreand courteous and everything she does, help me out every time. And I really appreciate her, and all she does very friendly beautiful. Soul and a beautiful woman. Thank you Raven you're awesome

Jose was phenomenal. Great customer service and communication!…read moreThank you, Jose for your professionalism

One Nevada Credit Union off of Sunset and Marks in Henderson, NV is probably the finest financial…read moreinstitution I have ever dealt with. After my husband passed away four years ago, there were a lot of banking and financial issues and difficulties that I had to deal with. One Nevada very kindly and patiently walked me through each and every issue. Whether in person or on the phone, I have NEVER had anything close to a negative experience. They always go above and beyond to help me and then some. For example, I went into the branch today with my granddaughter and Miss Yvonne was so kind and helpful. Just a genuinely nice person. Again, she went above and beyond to help me with an issue that most banks don't handle. But, she found a way to help me with two separate issues I was having. One Nevada, you are stuck with me until one of us is no longer around. Love you all!!! Gail Howe

10 out of 10 great job it was recommended to me friendly also helpful very helpful kind to my…read moreneeds, Alison very attractive, patient with me I'm not so computer savvy Thank you to the compliment staff at create Love you guys

New name, same great service. We were attended to by Matthew today. Extremely nice and professional…read morehe was able to help us with all our transactions and even helped us with our new debit and credit cards. Hats off to the Create Credit Union Tenaya team. We like keeping out funds within a credit union and we will continue to do so with Create.