I had a great experience at Kia, thanks to Daniel! I've visited several Kia dealerships, and he is…read morehonestly one of the best professionals I've encountered. He was extremely patient, polite, and knowledgeable, took the time to answer all my questions, and genuinely helped me resolve my issue. His customer service is exceptional, and it's rare to meet someone who is so professional while also being kind and attentive. I hope management recognizes what a valuable team member they have. If you ever need help with the service department, I highly recommend asking for Daniel. He truly goes above and beyond!

Had a great experience at Towbin Kia! I came in for regular maintenance and ran into an issue with…read moremy key fob, but Daniel went above and beyond to help me out. He was able to work something out so I could still get my maintenance done and even walked me over to the parts department so I could speak with them about the fob issue. He also arranged a Lyft ride home for me and a ride back once my car was ready, which I really appreciated. Everything was handled in a timely manner and the customer service was great from start to finish. Really thankful for Daniel and the team for making what could've been a stressful situation so much easier!

I walked into this dealer on a whim. My lease was ending in 6 months and VW wasn't even on my…read moreradar. I was thinking about Jeep, Genesis (signing a new lease) or maybe going back to Lexus. I walked into without an appointment and was greeted while all the salesman were working and a few minutes later Sergio introduced himself. We talked about what I want and what my situation was. I hate dealerships but this one was different. I've owned about 20 car's throughout my years. I've walked out of countless dealers because of games, pushiness, almost harassment. Not here. Without making this review too long, Jodi the manager came over, sat down and gave me real, honest numbers without all the nonsense most dealers do. Her presence is strong and she knows the business. It was late and they were closing so I left and came back 2 days later (my next day off) and she remembered the exact deal and once again, sat down, talked to me and gave me a bare bottom price that ended up being better than I expected. 20 minutes later I signed paperwork, got my new VW and I couldn't be happier. Sergio and Jodi worked flawlessly together, both smiled, had amazing attitudes and because of them, I drive a 2026 Tiguan.

Long overdue for this. Been going to this location for service since 2022, I bought my car at…read moreanother VW. Evelyn is usually my advisor and I normally try to book with her, she's lovely. I also bought extended warranty because VW sadly have a lot of issues and I'm never buying another VW/Audi. Then I went to autonation VW on Sahara for an oil change as well as the one on Gibson because their oil change was MUCH cheaper. Shop around you guys, oil change here is way overpriced. Last year in March I needed to use my warranty, I specifically booked it the same time I'd be out of the country for 10 days and asked the advisor (not Evelyn, some other incompetent guy) if that would be enough time to drop my car off and get worked on, he assured me that would be plenty of time. Dropped my car off 2 days before I left the country. Told him to call or text anytime. He called me 3 days into my trip to let me know they're waiting for the warranty company to approve my claim. This went on for days of him saying they were waiting for the claim to be approved. Back and forth nearly everyday in my trip, it was never done. I got back to town and it was never done, my car was never worked on. I gave him a deadline of when I needed my car, I had something very important 2 days after getting back. My car was never worked on until the day before. They worked on it until the day I needed my car back and took forever to get my uber sent to me to go pick it up. I was late to where I needed to be that was extremely important. They're so incompetent. This whole time I never complained, never got upset, told them they needed to get it done. I should've raised hell. And the guy Andy Lammers is extremely condescending. I've dealt with him 3 separate times and they were all negative experiences. Sticking with Evelyn until I get rid of my car. 2 stars because Evelyn is great or I'd give 0.

Luke Dagger at Lexus of Henderson has brought exceptional customer service back to car buying! I…read morewas undecided between a hybrid and a plug-in hybrid, and he encouraged me to test-drive both so I could choose what I liked best. He knows every detail of the vehicles and explains everything clearly and patiently. I brought in my Mercedes-Benz as a trade-in, and he gave me a very fair offer without any haggling. The entire transaction was smooth and easy. What impressed me most was the time he spent with me after the purchase--almost two hours going over the features of my new car so I could understand how to use everything and get the most out of it. I've owned Mercedes-Benz, Toyota, and Lexus vehicles, but I can't remember the last time a salesperson was this patient, knowledgeable, and thorough. Luke's attention and follow-through truly stood out. Thank you, Luke, for making this such a wonderful experience. Highly recommend!

My family and I had a fantastic experience at this Lexus of Henderson. We've been looking at…read moredifferent versions of the Lexus ES350 and the ES300h (Hybrid model). We decided to stop by this Lexus of Henderson location on a Saturday morning around 10:00 A.M. The team member that assisted us was amazing! The sales approach was friendly and I was provided plenty of time to ask any questions! This location has a lot of amenities too! There is a lounge, complimentary coffee, and free WiFi while you visit! We were looking for a specific interior and exterior for the ES350 model that this location didn't have unfortunately. We also looked at their upcoming inventory. Even though we didn't purchase a Lexus from this dealership, it was a outstanding experience at this Lexus of Henderson! We live pretty far from this location, but I would travel back here again!

the biggest rip off place in the las vegas area.on the phone they will say anything to get you in…read morebut once there you can see the evil greedy uneducated lies that spit out of their mouths,thinking that your a sucker.i went there for a cash deal plus a trade in,they could have had a quick sale for a vehicle that i was willing to pay over 10 thousand and a fair amount for my trade in.they offered me one thousand for a vehicle that sales for about 8--10 grand on any dealers lot.im a marine corp disabled combat veteran,,silver star,,purple heart and i belong to 7 different veterns organizations for a total of about 400 vets,,im going to tell them all and members of my church,, another 300 not to buy shit there,,their dirty little office reflects on the type of people they are,,,no character,,no morals,,just conieving dirty little rats

Bought a Nissan Sentra from them 2 years ago. The car has been great and the price was fair. Would…read moredefinitely recommend them if your in the market for a used car

I originally brought my boyfriend's BMW to Imperial Auto and Truck Service Center for brakes,…read morerotors, and sensors, and that experience is what made me trust them with my own vehicle. I live in Southern California, and when my car developed a problem, I could have taken it to any number of shops near me. Instead, I drove it to Henderson specifically because I wanted Imperial to diagnose and repair it. They found the problem quickly and handled everything with my extended warranty company for me. I didn't have to spend time making calls or dealing with the warranty process. They took care of everything, and all I had to do was pay my deductible. Later, another unrelated issue came up, and once again they took care of it quickly. Most recently, I had a minor issue with the car, and they fixed it as a courtesy without charging me. That kind of customer service is what keeps people coming back. They've consistently been professional, helpful, honest, and easy to work with. I trust Imperial Auto and Truck Service Center enough that I plan to bring all of our vehicles here going forward, including my cars from Southern California. If I'm willing to drive that far to have a shop work on my car, that says a lot about how much confidence I have in them.

Excellent service fair price and staff is top notch. Been using Imperial for almost 15 years.read more

I went in for a possible car purchase was met with a wonderful staff, had a sit down with sales…read moreman Kyle Knudson and his great personality with his know how and his courtesy helped convince me to buy a new vehicle, he made the process easy and got me the best deal I could get, and I did. Recommend Henderson Chevrolet big time. Go see Kyle, he knows his stuff

This review is only for the service department. I've been servicing my vehicles here for well over…read more10 years. Ray, "The Bald Guy," has always been honest and upfront about everything since day one, and I wouldn't trust anyone else to help keep my cars on the road.

As new transplants to Las Vegas, we were on the lookout for a vehicle that would make our commuting…read morelife more practical, especially given the insane cost of gasoline. We usually do most of our car shopping online, but as car enthusiasts who have made several vehicle purchases over the years, we decided to stop by Land Rover Henderson without any expectations. From the moment we stepped onto the dealership, we were impressed by their customer-service approach. Jason Clouse, Internet Director, was extremely welcoming and immediately made us feel like we were in good hands. He introduced us to our Sales Representative, Geoff Metge, who was equally welcoming, knowledgeable, and patient. Jason and Geoff were incredibly supportive of our circumstances and took the time to introduce us to our new vehicle, helping us carefully weigh the pros and cons while we considered whether to move forward. We certainly took up a lot of their time during an extremely busy day. While we were making our decision, we noticed several other happy customers taking delivery of their new vehicles, which was reassuring to see. Once we decided to bite the bullet, we met with our Finance Representative, Corbin Thomson. Corbin was gracious and professional, walking us through the contracts, explaining the numbers clearly, and making the entire financing process feel much smoother and less overwhelming. Then there was BJ Jenkins, the Sales Porter, who was an incredible team player throughout the entire experience. BJ helped us transition between our vehicles and was incredibly welcoming, conscientious, and genuinely treated us like family. He even made sure we didn't accidentally leave any personal belongings behind. Interestingly enough, during our test drive, my partner's driver's license slipped out of his wallet. Geoff graciously went back to search through our new vehicle and was able to locate it. On the flip side, one of my credit cards had apparently slipped out of my wallet and into our old vehicle without me realizing it. BJ found it and made sure it was returned to me. Those little moments really say a lot about a dealership. The attention to detail, honesty, teamwork, and genuine care we experienced throughout the entire process made a lasting impression on us. We also received several follow-up calls after the sale, and it was clear they were genuinely interested in making sure we were happy and satisfied with our new vehicles--not simply interested in completing a sale. We are incredibly grateful to the entire team at Land Rover Henderson for making what can sometimes be a stressful process such a positive experience. We will absolutely be returning customers and would highly recommend Land Rover Henderson to anyone looking for a new vehicle. If you're in the market for a new car, stop by Land Rover Henderson. You won't be disappointed!

Dangerous vehicles. My daughter has repeatedly had issues with their Land Rover. Do not recommend…read more You will get to know the service staff very well if you choose Land Rover.

I cannot say enough wonderful things about Julia Zagajeski, my service advisor at BMW of Henderson…read more I recently had a complicated repair involving my extended warranty company, and what should have been a relatively straightforward claim turned into an extremely stressful and lengthy process. Throughout it all, Julia was exceptional. I also want to praise others , technicians etc who were involved in obtaining the authorization for the repairs. She stayed on top of the warranty company, made numerous calls, challenged information that did not make sense, kept me informed, and most importantly, advocated for me as her customer. There were times when I was ready to give up out of sheer frustration, but Julia continued working on my behalf until the repair was finally authorized. What impressed me most was that Julia genuinely cared about what I was going through. She was professional, responsive, compassionate and persistent. I never felt like I was simply another repair order on her desk. BMW of Henderson is very fortunate to have someone like Julia representing its service department. Excellent customer service is easy when everything goes smoothly; the true measure of service is how someone responds when things become difficult. Julia went above and beyond for me when I needed it most. I am extremely grateful for everything she did and would recommend her without hesitation. Thank you Dr. Roselyn Tomasulo

I've been to this BMW dealership multiple times, and each visit seems to involve unnecessary…read morewaiting and delays that feel designed to keep customers there longer than needed. Time estimates are consistently given as "10-15 more minutes," only for those delays to continue repeatedly. I also found that concerns and questions are not always handled well, especially when customers challenge information or point out inconsistencies. During one visit, I had a disagreement with a manager regarding recommendations for services and purchases for my vehicle. The conversation became uncomfortable enough that the manager later apologized for coming across as though he was trying to influence or manipulate my decision-making. What was especially frustrating was being accused of relying on ChatGPT for my knowledge and questions about my vehicle, rather than recognizing that customers can have their own experience and understanding of dealership sales tactics and service practices. I expect transparency, accurate time estimates, and respectful communication when bringing my vehicle in for service. Unfortunately, my experiences here have not reflected that standard.