From the moment we walked in, with an appt, we were told where the dresses were, where to hang what we wanted to try on, and the girl Rachel who helped us was so sweet and helped my daughter try everything on. Today was our first fitting, we met with Amy she definitely knows her stuff and I'm so impressed with her knowledge of everything in her store. Honestly, we drove 45 minutes to go to this boutique after having terrible experiences elsewhere, and our experience was wonderful. The Sherri Hill dresses are more beautiful in person and on, than seeing them online. I will post pictures after the prom. Thank you for a really nice experience. read more

I, like others that I've seen on here, had a horrible experience with the owner of this boutique. We came back to order and try on a dress we had previously tried on. She was abrupt and got loud once she saw my daughter's jacket and said, "you cant have that dress, I already sold it to someone in your school." I asked nicely if the girl had ordered the same color because if it was the same color, my daughter would not wanted the dress and we would have looked at others. She told me she does't know, and it doesn't matter, she cannot get the dress, and that shes the only one who carries it! She became so angry and loud. I told her we had tried on Sherri Hill gowns in New Jersey, and maybe they would order it for me. I think she was stunned that one i was calm and solved my own problem and saved over 50$ and the customer service was so much nicer and accommodating. Bottom line, I would never step foot in that outdated store again just to be met with this type of service. It is a shame because the younger girls working were very helpful in our previous visit to the store. I did contact the brand, as I do not think they would want anyone who behaves this way representing there well known good quality brand read more

We went here to look for Sweet 16 dresses for my daughter. He was highly recommended by numerous Mom's groups that this was the place to be and boy with a right! We walked in there were wall-to-wall dresses, a variety from plain to simple to glittery to fancy. My daughter had a dress in mine, but had no idea if that dress actually existed. The owner and Girls were extremely tentative, nice and knowledgeable, which made this incredible exciting and stressful experience, easy-going and relaxed. The owner was so kind and friendly to us and took her time to make sure that we had the right dress. I highly recommend coming here for all of your form aware as even though we traveled far I will definitely be back. read more

Word's cannot describe how happy we are with our experience at Outrageous Boutique. The staff was so friendly and knowledgeable. The dress that the Owner suggested to my daughter was in stock in a different color than what she wanted. My daughter fell in love with the style and we ordered the dress in the color she wanted, right then and there. We are truly so happy that we came to this boutique. The staff was very helpful. She needed minimal alterations just to help with the length compared to her shoe height. Scheduling appointments was seamless. We highly recommend. she cannot wait to show off her dress at her Sweet 16. read more

we had a great experience here. we got my daughter's sweet 16 dress here and came back for her prom dress

I had a horrible experience at this store. The owner is rude and clueless about her clientele. She has a young girl who greets you when you enter, rambles on and on about their system, which is absolutely ridiculous and not effective. Nobody helps you. And if your aren't a size 0, she can't be bothered. My daughter politely asked about a dress in the window that was NOT a fitted tight dress. The owner says, in her rude unprofessional voice, that is NOT a prom dress???? Nobody wears that to PROM. She is rude and she shouldn't be in business. My daughter, who is not a size 0, left in tears. She did NOT apologize when I called later on that day to explain how she made my daughter feel. She can keep her less than average store. The one star should be a huge thumbs down. read more

The owner Amy is quite literally the most awful businesswoman I've ever encountered. Aside from her being rude and not personable, she is a prideful, condescending liar. My daughter and I visited the boutique on January 19 to try on a few prom dresses. She fell in love with a Sherri Hill dress. The sample size fit her perfectly. Amy and her employees accommodated us nicely at the time. We went back to the store and tried on the dress two more times to be certain it was the dress she wanted. Amy then took her measurements and ordered it on January 28. We were told that the dress was ready and that we should come back to the store on March 29 with shoes to get alterations done on the dress. When my daughter put on the dress, the top of the dress was EXTREMELY tight. Myself and Amy asked her how the dress felt and she said it was uncomfortable. Amy proceeds to say that the dress fit perfectly and that the reason why she felt that way is because "Teenagers are always wearing stretch clothes and not used to wearing these types of dresses". She then sticks her hand down the back of the dress saying that it fits perfectly. When we inquired what size it was, she told us it was a size 2. My daughter's waist is a size 27 and according to the Sherri Hill size chart, the dress should have been ordered in a size 4 maybe even 6. After going back and forth for a few minutes, with Amy insisting that "She's not going to be comfortable in a corset dress and it fits fine", and "I know dresses, you guys don't know dresses the way I do", we reluctantly gave her the dress for alterations. Mind you, this dress was $700, (allegedly) no refunds. We visited the store again on April 4th because we decided that Amy did not deserve any more of our business after the treatment we dealt with. My daughter tried on the dress again and told her it was too tight. However, Amy is INSISTENT that it fits perfectly. Insistent to the point that she stuck her hand underneath the dress saying "I can fit my entire hand in here, the dress fits fine". My daughter was mortified. She then proceeds to be condescending saying that she can solve this problem in two seconds by selling the dress to someone else that wants it. It's too late to order another dress because my prom is in a few weeks and nothing is going to come in time. If she returns the dress, she would have nothing to wear for prom. She then tells me that there's no need for my daughter to be hostile when in reality she is abrasive and condescending. She ordered the wrong size and refused to admit that she did. Whatever you do, DO NOT go to Outrageous Boutique. read more

Not sure why the owner just doesn't have a better scheduling system. If you call she can never find anything by name cause she doesn't want to look through names, just get your shop better organized alphabetically! Shes a seamstress that turns into a dress shop for prom, so I understand it can get busy & hectic but there is never a reason to be rude and that's what you are Amy- Avery RUDE person that doesn't know how to run a business professionally!! read more

This place is so bad is worst than Zero. the owner is the rudest nastiest person i've ever met in my life. i feel genuinely horrible for the poor underage teenagers that work there. no money is worth the way they get treated. my party and i walked in and she didn't allow us past the entrance. mind you we already spent about 2 thousand dollars on one of her dresses. we were just going back for a fitting. save yourself the therapy bill and just go somewhere else. read more

The young girls are sweet and courteous and treat your daughter nice, but Amy treats them and her customers like crap! She always makes you feel rushed cause she can't handle the busy prom season. Shes condescending and rude! The prices of dresses are literally "outrageous" and the alterations are a rip off because they rush you through the last one and it looks great, but when you get home there's hundreds of threads hanging. The hook and eye on the back broke when she got home and tried it on. Take my advice and BRING IT TO YOUR LOCAL DRY CLEANER. They'll charge you half the price and do the right job. I would rate this store one step up from Estelles, and that's not saying much. read more

I just had the most appalling experience at Outrageous Boutique. We were collecting gift cards for a fundraiser on behalf of a local girl who was very badly injured. The owner cut us off and said, "Thank you, goodbye." Kicked us right out of the store. Rude and no compassion whatsoever. It's hard to believe anyone could be so callous. Shame on her. And I wouldn't set foot in that store for any amount of money. Character matters. read more

I don't understand these other reviews. First of all I can say Amy is the BEST seamstress on Long Island hands down. She has altered at least 4 bridesmaid dresses of mine and they come out PERFECT. She is to the point and knows exactly what she needs to do AND makes you feel good. I would trust her with my life. She's also SO reasonable. I can't wait to get married one day so she can also alter my wedding dress. Thank you Amy you're the best! read more

This boutique has a somewhat okay selection of dresses and the girls that work there are sweet but the owner! So rude. Such an unpleasant person to deal with and has no people skills whatsoever. I found a few nice dresses but because of her, decided to purchase from elsewhere. read more

If I could give this place 0 stars I would. Had the most unpleasant experience at this place from the moment we stepped in the door. The owner was a nightmare. She butted in on personal conversations with my daughter and claimed she wasn't allowed to try on a dress because it wouldn't fit her. However, she tried on the same exact dress (same size) 2 weeks earlier and there is picture proof. I was not buying a dress that I couldn't even see on my daughter. Even though my daughter loved the dress, I was not buying it from her. We left the store, went home and found the same dress online (cheaper) from a wonderful boutique and ordered it. The young girls that worked at the store were pleasant and tried to be helpful despite the owner downgrading my daughter. 0 stars read more

this place should be shut down. i went in with a friend and she picked out a few dresses and tried on two, then the owner approached and said she was "too big to try on anymore dresses". this behavior is absolutely disgusting and this woman should not be allowed near teenage girls when they're at such an impressionable age. some lifeless dress shop owner is damaging young girls self esteems and should not be allowed NEAR them. this behavior is disgusting, do not shop here, do not support this woman. (my friend is a size 4 btw) read more

Just had the NASTIEST exchange with Amy at Outrageous Boutique in Plainview. Bought my 13 year old a dress, $400 plus $75 alterations. Called to tell her my daughter has a fever and CANNOT pick up today. She gets on the phone and tells me my daughter isn't allowed in the store and I can pick up next week. She repeatedly told me my daughter isn't allowed in the store because she's sick. I need it for Friday. Now I never planned on having my child leave the house period, and when I gave it back to Amy she hung up. Sadly I have no choice but to pick up the dress but never again. Should have listened to the reviews. I certainly do not recommend this place and me nor my sick daughter will never step foot in this place again. read more

Amy & her staff are truly awesome. I went for my wedding dress she ordered it she did my alterations perfectly she added a beautiful crystal bodice & lace sleeves to it as well as I'm a mature women & wanted an elegant look no other bridal store would be able to do. Her staff is kind & attentive & very professional I also had my maid of honor & bridesmaid dresses altered there as well they were done to perfection. Her shop is very clean & has a very large selection of dresses from sweet sixteen to prom so much to choose from a highly recommend her prices are very reasonable for what you get. 5 Stars all the way !!!! Thank you Amy & Staff read more

This place is so bad, i wish i could give it a zero but that's impossible so i give it a one. the owner is the rudest person i've ever met in my life. i feel genuinely horrible for the poor teenagers that work there. no money is worth the way they get treated. oh and god forbid you forget a mask. i'm sorry but i was under the impression that if you mandated masks you needed to be able to provide them for your customers. my party and i walked in and she didn't allow us past the entrance. mind you we already spent about a thousand dollars on one of her dresses. we were just going back for a fitting. she gave one to the one in our party getting the dress but refused to provide for the rest of us. with some fighting to defend our self's and the offer to pay MORE money for the DISPOSABLE masks. she gave us them and out of the kindness of her heart did charge us the extra $5. RIDICULOUS! and we've had it easy with her. some people we know have been told to lose weight while being a size 2. save yourself the therapy bill and just go somewhere else. read more

COVID-19 SCAM - BEWARE!!!!!!!!!!!! I purchased a custom order Sherri Hill prom dress from Outrageous Boutique. I paid full retail price and received the used "store sample" instead. On 1/29/20 I ordered the dress. The storeowner Amy was very adamant telling me not to expect delivery sooner then the end of May for a June event. On 3/18/20 two days before the government enforced "stay home" restrictions due to Covid19 she made an appointment for me to pick up the dress. When I picked up the dress I suspected it wasn't in "pristine" condition. The lighting in the store was very poor making it difficult to see the true condition of the dress. There was a missing crystal on the dress which Amy affixed in the store. She made me sign a waiver before taking the dress home. I signed it in good faith that I was purchasing a brand new dress, realizing later this waiver would release her of all financial obligations. When I got home the crystal had fallen off again. I inspected the dress thoroughly and and noticed I was stretched out in the waist and covered in dander and lint. I also found photos on my cell phone taken of the "sample dress" in her store on 1/29/20 the "sample dress" had the same missing crystal in the same exact location. I contacted Amy immediately to tell her of my findings. She refused to acknowledge it. She told me "take it up with American Express, you wont win, you signed off on the dress" and hung up on me. I believe Amy, capitalized on the fact that she was being forced to close the store realizing she would not be able to fulfill her pending orders and lose a sale. The sample dress was the right size and color so she intentionally tricked me to believe it was the dress I ordered. I remembered not seeing the sample dress in the store when I questioned her, she conveniently told me, she sold it. She could have offered me the sample dress at a discounted price. I would have been able to have it professionally cleaned. Instead she chose to deceive me and sell me a used garment during a time when infectious disease was so prominent. I persisted my dispute of the charges with American Express for 5 months with no correspondence from Amy. She finally answered my last email requesting proof of shipment for my order. She told me my information was false and had documentation to prove it. However, refused to, due to store confidentiality. I'm certain the reason she won't provide proof is because it doesn't exist. Even after I confronted her with previous online reviews of customers stating similar incidences, she would not cooperate. Instead of recovering the situation; she chose yet, another unsatisfied customer to walk away knowing she was scammed. Amy conducts business in an unethical, dishonest and unsanitary manner. She took complete and intentional advantage of her customer during a global pandemic. READ THE REVIEWS! don't make the same mistake I made. read more

Had the most horrible experience there! I am agreeing with people who left bad reviews... my daughter and I went there- we found a dress that my daughter likes- and we were about to purchase the dress- my daughter asked nicely if she could take a picture of the dress because she wanted to show it to her grandmother- and that owner- what an attitude! Went off on my daughter- she basically lectured and was saying nonsense things. She jumped into conclusion. And I put my wallet away and refused to buy the dress there. She was outrageously NASTY!!! We ended up going to another store- told them what happened and got a beautiful dress for an amazing price! read more

If I could give the owner a zero rating I would, she's not pleasant to be around or friendly at all. She speaks in a harsh tone to every customer in the store from the moment you even set foot in the store. I understand that times are hard with being understaffed, but being rude to potential PAYING customers is absolutely unnecessary. She stated she wouldn't allow my sister to try on a dress that she tried on two weeks ago (I took pictures of her in it, same size) and clearly fit in because she claimed the size was going to be too small for her. I overheard her talking, in her harsh tone, to another potential customer saying how in her 35 years of business she's never heard a questions like hers and that she should not lace up the dress in such a manner, that it was the "wrong way." Besides the owner treating her customers like crap, the rest of the staff was very kind and helpful. I'd give the rest of the staff 5 stars. read more

Purchased my daughters prom dress here. The girls who work there are really helpful and very pleasant, however, the owner is extremely rude. She was really nice to us before we made the decision to purchase the dress. After that, all bets are off. She needs to learn some people skills. Be appreciative of your customers and their business, maybe they will recommend you to someone else or come back again. read more

The only thing "outrageous" about this shop is the poor selection and even worse customer service! I found this location as a listed vendor with a certain designer. I contacted the shop to make sure they had plus size options to try on, and to ask after a specific style. I knew in advance that the specific dress I was interested in was not available but I was very open to my bridal party trying on and finding something in the shop. The woman who "helped" us, I believe may have been the owner. My entire party had traveled long and far to attend and we were all very excited...until we noticed the fairly small and tacky selection overall and the very small plus sized selection. She asked our budget but then spoke over us so she never heard what we were prepared to spend. Then EVERY single dress my girls selected to try on she rudely, and loudly proclaimed that it either 1) Didn't come in our sizes or 2) We couldn't afford them. I also heard her and another consultant speak rudely to other customers. Never in my whole life have I been treated so poorly! We were mislead into believing she had anything for us, and we were judged and shamed for our size range and her perception of our budget. RUN from this shop! read more

Purchased my prom dress from here many years ago and have been returning ever since. Have bought numerous other dress for attending weddings, my own engagement party and rehearsal dinner. I even had my Own bridesmaids go to outrageous to purchase their dresses!! read more

I had the best experience shopping for my prom dress after visiting five different stores. I visited on three separate occasions in the process of purchasing, fitting, and additional alterations. I did not expect there to be such a wide range of options, and the staff was incredibly hospitable. The girls who worked alongside Amy were generous, attentive, and patient. I was able to comfortably make a decision with their help (compared to the pushy attitudes in other places). I highly recommend this place and will be returning for future events. read more

Saw their instagram page and found a dress there that I really loved, went about two weeks after they posted the photo of the dress to go try it on. As soon as I walked in, I was asked if I needed any help finding anything so I showed them a picture of the dress,I was immediately told that they only had one of those dresses and they already had sold it. I was absolutely heartbroken. How could a dress store only have one of each dress. This dress store was supposed to be number one on Long Island but how could they be if they have a limited selection and only had one of each dress. The workers in there were quite nice, except the owner was so rude didn't check to see if they had anything similar and didn't bother to see if any other stores had it. Will never go here again. Everything was so overpriced and owner was so rude. read more

Today a good friend called me with a Sweet 16 emergency. She had purchased a Sweet 16 dress in August from another store and when she went to pick it up today, it was the wrong dress and there was nothing they could do to get another dress in time. With her daughter's party a week away, I recommended Outrageous Boutique because I had a wonderful experience with them last year for my daughter's Sweet 16. Needless to say Outrageous Boutique came to the rescue. My friend's daughter found an evenbetter dress and because they do alterations onsite, her dress will be ready by Thursday. I would recommend Outrageous Boutique to anyone who wants a store with a great selection, amazing staff and an OUTRAGEOUS experience! read more

READ, READ, READ so you do not go through what we did. I should have read the other negative reviews before I stepped foot in this store. On 10/24/2021, my daughter and I visited this boutique to purchase a dress for her upcoming sweet 17 in a few weeks. On that day, the young lady helping us showed us several "sample" dresses which she tried on. My daughter is a size 0. She fell in love with a Sherri Hill dress ($530+). The one she tried in the store was a sample, size 6 which was obviously too big. We were told it was a sample and they would need her measurements to make sure to order the correct size. They took her measurements and we left. We were told we would get a refund if the dress in her size (0 ) was not available to be shipped in time from the manufacturer. I clearly stated it had to be her dress size and not a larger size because we were not paying for extra alterations. Amy, the owner, said no problem. We will refund you if needed. A few days later I called to ensure the correct size had been ordered and asked which size it was. I was told a Size 0 had been ordered from Sherri Hill and not to worry. A few weeks later I received a phone call to go pick up the dress because it had arrived. They said to make an alterations appointment ( cash only) for the hem. My daughter was away at college visits but I needed to see the dress for the color and party decor. I called and Amy did not seem happy. She was adamant my daughter try on the dress. I told her she would be there when we returned for the tailor. I told her I had already paid for this "NEW, SIZE 0 dress" and I should be able to pick it up. I picked it up and before leaving verified with Amy, the owner, it was size 0. She said, "yes, it is!" I could see the tag through the bag and it seemed to be a size 0. Unfortunately, it was NOT! When I got home and opened it up, it was clearly evident they tampered with the size tag and tried to erase the top of the 6 to make it seem like a 0. As you can imagine, my daughter was distraught and very upset when I told her. I called the next day and Amy refused any wrongdoing. She blatantly lied. That night I took the dress to a well-known seamstress and tailoring business. They looked at the dress and determined it had been altered to make it a smaller size. The waist and side seams were cut and sewed. The top was still a size 6. This is why they made us wait a few weeks before calling us. They were altering the dress! I was beyond upset and angry. How dare they do this type of business. We tried to support a small boutique but instead, they scammed us and took our money, giving us a sample dress, size 6, altered to make it look like a new, size 0 dress. They even sewed in a size 0 tag from Sherri Hill. I will also contact Sherri Hill about this! Do not buy from this store! I asked for a refund after knowing what they did and they refused to take ownership. Take your business elsewhere! Support a business that will not scam, lie and cheat. We are now looking for a new dress with only a few weeks out. read more

I read some of the negative reviews and was scratching my head wondering if I had gone to the same shop and dealt with the same Amy. This small boutique has lots of beautiful, special occasion dresses for tweens and teens. From the moment we walked in, my daughter was treated like a princess, with the staff doting on her. The girls who work there are very nice. The first time we went in, we walked out without buying a dress because we wanted to look at another shop. There was no pressure, but they did offer to take all the details down, including measurements, in case we decided to purchase the dress my daughter liked. We were able to purchase by phone. All went very smoothly. Dress was in within a month and altered within two weeks. Everyone was very pleasant. The dresses are pricey and the alterations can get expensive, but my daughter got the dress she wanted and I feel it was professionally altered. read more

If this was a review for poor customer service and bitchy attitudes, I'd give it 5 stars. The owner is like Dr. Jekyl and Mr. Hyde. When I went there to shop for my daughters dress, she was pleasant and helpful. Once I paid for the dress, all bets were off. When I called to make an appointment to try on her dress, I was told that I could only pick it up on a Wednesday, Thursday or Friday and they are only open late on Thursday. When I was actually accommodated (much back and forth) to come in on a Saturday, the owner was so incredibly rude. I would never go back here or recommend them to anyone. The experience from a Customer Service standpoint was terrible. No one needs to be treated like this. It's a boutique store. I would imagine they get most of their business through recommendations and word-of-mouth. She should really be a little nicer to both her customers AND the girls that work there. She was rude to them, too. read more

Selection and dresses are good but the rude owner kept me from purchasing here. Shame.

Service was horrible! They made my daughter feel awful! They told her she was supposed to feel uncomfortable in her dress. She was hanging out all over. Do not come here!! The workers were so rude when I called to ask a question. Very disorganized and pricey. The owner didn't even return my phone call! read more

The girls who work here are helpful, but the owner is rude. After I purchased my prom dress and went back for alterations, the customer service plummeted. They have a large selection of dresses but that does not make up for the rudeness. I would not recommend this store because of the poor customer service. read more

Just yuck to deal with!! Very disorganized and the owner is very rude. At least I learned this with my first daughter and will not shop there for the other 4 daughters!! Nor will any of their friends!! read more

So bad. Website said they had the dress I wanted, and they did not. I decided to look for other dresses while I was there (since I drove 30 minutes to get there) and they were unbelievably rude to me for no reason. The really conspicuous, eye-rolling kind of rude. I've never even left a yelp review before for anything but I feel so strongly about this that I had to. read more

If I could give this place no stars I would. First: under-qualified, snooty store associates who managed somehow to make us feel crowded, judged, and not listened to all at the same time. My sister was looking for a prom dress and was sorely disappointed (as we all were) by the store's ridiculous sample dress system in which the only dresses available to try on are for standard or idealized body types. When we asked one of the associates for more information on how it works for someone who doesn't fit those body types, she mumbled unconvincingly about how that person would have to order the dress in their "right" size in order to try it on. How does this make any sense? Setting aside the financial risk, most people don't want to be inconvenienced by buying a dress they have never tried on before in a size properly suited to their body only to find that it doesn't fit and that the search must continue. What seemed to me to be a general lack of organization and vision at a basic level soon revealed itself to be a hideous and inexcusable ineptitude for managing clients with different body types. My sister had picked out 4 dresses and was ushered into a changing room, helped along by a girl who spent her spare time checking herself out in the mirror. When my sister told her that the first dress she was trying on didn't fit well around her bust, the girl said with a laugh and a roll of her eyes that she would help her zip it up. My sister insisted that it didn't fit her and the girl insisted right back that she could hold the dress for her. In the end, the girl ended up peeking into the dressing room where she presumably saw what my sister was talking about with regards to the dress not fitting, and said "Ohhhhh" with a look of surprise on her face. My sister stopped trying on dresses right there, even as the girl suggested vaguely that she would go pick out better dresses for her, and we left the store not exactly hiding our frustration. Somewhere in the time that we made our escape the girl asked my sister if she followed the store's instagram account. I have literally no words to explain that. I will never recommend this store to anyone and I will not be returning. read more

I was very satisfied and the whole staff was very helpful!!! We ordered the dress that my daughter wanted and she was extremely happy with her selection!! read more

What a pleasure shopping at outrageous boutique today. While it was a busy day there the girls were helpful in finding the perfect dress and the owner was not pushy at all which is very refreshing as I HATE pushy salespeople!! Honestly thought it would take a visiting a few stores before we found the perfect dress but we spent an hour at outrageous boutique and found it. Don't waste your time anywhere else. Plus free alterations up to $100 if you buy your dress during the month of January! read more

They have a very nice selection of dresses and very professional the first time you go. But when you go back for your fitting or to pick up your dress that's not the case. The owner is extremely rude not only to me, a paying customer but also to her workers. I called to make an appointment to pick up my dress and I was deciding on a day and she said "um hello what are you doing I'm trying to help a customer" up excuse me? Just because I am 16 does not mean you speak to a person who just spent $400 at your store like that. I wouldn't reccomend this place if you don't want to be be rushed, talked to with an attitude, and actually want to be treated like a customer. The owners a complete bitch read more

Zero stars. Most horrible experience DO NOT ORDER YOUR DRESS FROM THIS PLACE!! Wish I read other reviews with similar experience. Girls in the store are very nice. Owner is helpful until you order. Owner is a scam artist and rude. We saw a picture of a dress for prom that no one had. We decided to order it from here because the owner was helpful in trying to show similar styles to get an idea. I paid in full for my special order dress told it would be in 4 weeks. Today, 4 weeks from ordering we see the store post a picture of exact dress on a mannequin on instagram. I call to find out if my dress is in. First speak to one of the girls but then the owner gets on without introducing herself and rudely says we call when your dress is in as if I am not allowed to call. She goes on to say they don't ask for dress to be shipped by supplier until 6-8 weeks before your event as she doesnt have room to store it. I told her I asked when I ordered when will dress be in want to pick it up to pick out shoes etc and I paid in full (not a deposit) and expect my dress that I own and I should have been told this when I ordered and I was not. She said this is not how she runs her store and that her girls would not have told me that. She said she will ask them to ship my dress in a week. I said whose dress is coincidentally on the mannequin in the picture posted today? She claims pictures are taken weeks before posting and it is another customer dress. She hangs up on me because she said I was raising my voice. I took a drive to the store to face her in person so she cant hang up on me and so that other potential customers would hear. I explained to her she is rude and knows nothing about customer service to hang up on a customer and that I did raise my voice because of how she got on the call and what she said with never an apology. I asked to see dress on mannequin, she claims its not there it was another customer dress who picked up and supposedly gave her permission to put on a mannequin ???why wouldnt it be a picture on girl who picked it up???and oh by the way reason that dress came in already is that it was for another event not a prom and thats why its in. I told her she cant take my money and use it to finance her store and if she goes out of business in two months and the supplier has not been paid because my dress not shipped i am out my money. She says she isnt going out of business. I said the way you run a business you will and I didnt give you a loan with no interest. I paid for a dress in full that should be delivered. I told her I want my dress and want it now and wanted a clear answer when am I getting it. Its either she is using your money to finance her shop or She uses a dress you pay for to put up in her store instead of buying her own sample so she can sell more and unbeknownst to you, you get a used dress you ordered special order and it gets ruined being put on a mannequin and she lies and acts obnoxious when you figure her out. I am sure the designer Jovani would love to hear about this. Don't think they will want to do business with her any more. That is where I am headed next. read more