Ok this is not a bash on the owners. just to get that out there. However that being said the PDR service is not impressive at all. It is 2/15/17 and I received a text, yes a text that my car is finally finished. They have had it since end of Sept. 2016. 5 1/2 months. The problem I have is that the work minus the PDR side is not done professionally. Its sub'd out to mom and dump body shops that can't paint for crap, and have zero professionalism. I was also told that they had to take my rental back. They have been paying my rental since the end of Sept. I'm sure it is a hefty bill. On top of trying to take my rental car when they delivered my car as done, it was not done. The clear coat was peeling, my antenna was broke, there were paint spots were darker paint was dripped on the paint job. Still tried to tell me that it was drivable and that they would finish at a later date. NO. That's not how you run a business. Customer service isn't great either. The owners GF literally is the one handling the communication, and she doesn't seem to understand. If I had a business and tried to deliver your car unfinished and looking like crap, would you accept it. I will take pictures tonight or tomorrow after noon of before and after photos. There is still PDR work that needs to be done. At this point if my paint is decent I am taking my car and finishing the shi* myself. I have been more than fair and understanding about this situation. Tried to threaten me and my spouse by saying that if they didn't take the rental car back that the rental car place was going to shut the car off. I was leaving the day after they tried to deliver my car janky for a 4 hr trip one way 8 hrs total. Over all very disappointed in the service I have received. The people that run the joint aren't bad people. Just need to up the business end and QC of their product. I'm not here to make friends. I'm here to get my car fixed and help you help me. Now that my car has decreased in value with all the paint etc I'm not to happy.
Please the following from said business manager.....
""""Comment from Owner H. of Outlaw Storm Solutions
Business Manager
2/15/2017 * This is a former employee who was fired due to incompetence. The rental provided by Nissan was shut off because the employee failed to return it after not paying for her family's rental. Customers never pay for rentals it's the employees responsibility to pay for, which she did not nor any of her other customers rentals. The owner had to pay for himself. Completely false information that will be reported and handled. This former employee also reviewed the previous hail company she worked for and is trying to slander.""""
^^^ SO NOT TRUE! THE NISSAN NEVER GOT SHUT OFF, WAS RETURNED YESTERDAY. I have never worked for them, nor the previous hail company I reviewed. If you read my review of DFW, you can see I clearly I said "I will be exploring other PDR companies." As I did the next time my car got hit. I actually only let them do my 2014 Sonata to replace a Tail Light that was cracked during a hail storm. My car was finished and returned to me still without that tail light being replaced. The tail light they tried replacing mine with was purchased off of EBAY and wasn't a NEW tail light, which you are supposed to buy OEM replacement parts with insurance money" that's fraud". Finally after this whole incident I received my tail light from Hyundai after 4 weeks of getting the run around and told this and that. . Just picked up my 2nd car yesterday. 6 mos later. Whoever replied as " business manager" needs to stop being defensive and just do what you promise your customers. I am NOT slandering anyone or any company. Personally Derrick and Stephanie are good people. This is a review of a business not the owners/business partners. This is a review site and this is my review. Do not claim that I worked for you because I have not. I have text/pictures id be more than happy to share to prove I am not a liar! They are the one slandering and talking bad about previous employees in front of customers such as myself. Also have witnesses to this. So please do yourself a favor an let this review stand or I will have Kendall also post his experience.Also did them a favor and got them my friend Kendall's 3rd row suv. He is also a unsatisfied customer who has a leaking headliner along with other issues. Kendall contacted his attorney, and a news station out of Owasso, Ok. SO PLEASE REPORT THIS REVIEW/FALSE INFORMATION AND THREATIN TO HANDLE IT. Pull the I.P. address and see where this is coming from. I'd also love to her from YELP in regards to pulling a review down because owners say that a bad review is a former employee. That is comical and immature. read more