Quality and customer satisfaction I've owned several Keystone products and this unit excels highly in fit and finish. read more

Outdoors RV - 250RDS - RV Dealers Near Me - La Grande, Oregon

2022 Timber Ridge KVS fully equipped. Unfortunately the quality is much lower than marketed. For the price paid I shouldn't be experiencing ANY of these issues. Resale is going hit hard and I'm expecting a huge financial loss. Disappointing. Changed sink faucet, kitchen faucet, skylight over shower, a broken drawer, crappy receiver, the hardware behind the toilet (it leaked all over), and multiple other things that should have been caught before and modified moving forward with delivery. read more

I've owned our Outdoors RV (ORV) trailer now for two years, it hasn't been terrible but it isn't the shining example of Quality either. Where they've really started to miss the mark is in customer service. We purchased a 2019 model year 23DBS, new in July of 2019. If you have done any research you'll see that ORV has had a cult-like following and a past reputation for top notch customer support and quality of build. Over the past few years an obvious trend has started to take shape evident in Owners Forums and Social Media groups: Increasing frequency and severity of quality escapes, build issues, and customer service in sharp decline. In almost two years of owning the trailer I've called and emailed Todd Morton (Assistant Service Manager) at least a handful of times related to issues that the dealer was having challenges resolving (odd smells, electrical issues, problems with fan, etc). He never once returned my calls, he would not answer the phone. He ONLY returned emails with very abrupt replies, clearly not wanting to be helpful or supportive. Broken record response: "talk to your local dealer." When I requested they approve a mobile rv tech to diagnose and troubleshoot my issue he declined my request and told me to go back to the only dealer in town (who we had already been to multiple times and admitted they could not resolve our issue). My experience with Todd is consistent - he wants to get you and your problem off of his plate as quickly as possible. If it's a quick fix, he will do the minimum possible and to some he looks like a hero. If it requires any research or critical thought - he will deflect and dodge. I've corroborated my observations with multiple other owners in the owners' forums and groups but few have raised their voice publicly for fear of being ostracized from the "Enthusiast" community. At some point in the last several months ORV has pivoted away from taking direct customer calls for help and decentralized / delegated all customer support out to their dealer network. In other words, if you have a problem - "don't call us, call your dealer." This is a significant change in customer care strategy, and not a good one. I know of their new policy so a week ago I had placed an order for the parts through my local ORV dealer (there is only one in the Phoenix Area). The parts guy at my dealership called me in to pick up the parts. He had placed an order into ORV with my VIN number and trailer info to get the exact parts I needed. The part that came back does not match the color or design of the broken latch on my kitchen slide. He was at a loss for how to resolve so I forwarded the photos of the part I needed along with the email chain to Todd Morton. Todd replied back and said I needed to return to the dealer (there's that broken record again) I guess he didn't read or understand my email. So I replied back requesting his support and assistance in helping the dealer find the correct part, explaining they already tried that. He replied back with a snarky and unprofessional email that I should just look to the Forums or YouTube for help. It appears that ORV has rested their laurels on earlier years' past performance and perhaps in their attempt to keep up with volume of demand (increased production) and a weak labor force has resulted in a lower quality product and a decline in customer service. We were looking at upgrading to a larger unit in the next year or so, but I will no longer be considering Outdoors RV and can no longer recommend them to anyone until I see a notable change in their approach to customer service and holding their employees accountable to a higher standard. ORV puts a premium price on their units, but the price is no longer reflective of a premium product and customer service. read more

I know negative reviews are oft dismissed but be forewarned. 1st. There is a serious lack of quality control, as in none. The employees are not happy that work there and it translates into their output. Just hop over to Glassdoor to verify this or visit there factory and you will se that there is none. Our new trailer had several issues, some rather egregious, such as missing bolts where the leveling jacks attached o the frame, etc... way worse than the industry standard. 2. There are only 4 dealers that sell this product and they are closely linked to the manufacturer. This means that you will find yourself stonewalled when trying to get your RV fixed. Purely conjecture on my part, but the dealers are family owned and I suspect the relations carry over to the manufacturer. We have emailed the manufacturer twice and have never received any response. 3. I would seriously suspect that the positive reviews here are either fake as the are very general or written by people who have never owned an RV and therefore do not know anything about them. Our new Travel Trailer had several issues right off the lot and was retuned the same weekend for several repairs that never occurred because the dealer decided to stall and play the blame game with the manufacturer, which will of course never talk to you. We pulled ours and paid for and did the repairs ourselves. There were issues with plumbing that was improperly installed and kinked. They put a hole in the roof and then never installed the solar ports. This was because they failed to pull the wiring through and knew this so they just shipped it this way. Valances were not screwed in and fell off as well as the stove grab handle. They stripped and broke the heads off of the clamps that keep the wiring from pinching for the pullout and this caused the wires to be pinched and damaged. They failed to install the bolts for the leveling system to the frame of the trailer causing the plates to bend when using. brake system was not properly adjusted and we had no brakes. Heating system vents were not screwed in. I could actually go on, but I think you get the idea :) read more

So I was surprised to see some of the negative reviews. My experience was very good. I thought Rick Ewing in the service department was just excellent. He went above and beyond and always got right back to me if I left a message. He took care of everything. Very nice man too. Thank you. read more

I bought a 2014 Creekside 23RKS and have not used it much and the window covering is coming off the wall the slide seals are shot the slide bolt on the motor brock off the roof was not done right and is need of repair the microwave is a piece of crap over all this trailer is a piece off crap this trailer new should be $9000 to 10000 at the most dont buy one from this manufacture at all rip offs read more

We bought a Black Rock 25rls travel trailer. This company is hard to get return phone calls from and also dose not know there own products. The trailer has a special mounting place for a roof access ladder. The blocking in the walls were not in the correct spot. There answer well maybe its on the other side of the trailer so just drill some more holes and find the blocking. They said maybe the framing was installed upside down. We have made three trips so far and do like the trailer but find some manufacture that knows there products. read more

We bought a Black Stone 240RKSB, beautiful trailer at first. Used once and found several problems that should have been caught by quality control but wasn't. The cabinet over the dinette was broken, the drawer under the bed won't shut, the seal strips on the shower come off every time you open the door, the light was out over the stove, the E was half off on the outside closet slide, missing charging station, rear tv cd player doesn't work, and all these items were found on the first 3 day trip. We spent a lot of money for this trailer and want to do some long trips if we ever get it back, but don't feel like we can trust it. The dealer keeps putting us off and they have had it six weeks plus, and ever time we call they say they are waiting on parts. If this company was interested in customer satisfaction they would expedite parts and make sure this is fixed pronto, but sadly that is not the case. Just beware and check it out thoroughly if you are buying one of their products!! Quality is not their main concern it seems if this unit is any indication. Very disappointed we bought this unit and can't ever use it and summer is almost over. Not a happy camper!! read more