If I could take more stars away I would. My husband and I were traveling through La Grande Oregon…read morein our motorhome when our check coolant light came on. We pulled into this Freightliner dealer. We went in and spoke with the service guy, Hector. My husband told him what was going on. Hector told him they were too busy and we should go out and check our coolant level. He said if the coolant was full it was probably just a sensor. Well, we have no idea what we are looking at, And from what we could see our reservoirs were full. Since we couldn't get any help from them, we drove on. About an hour later, we overheated on the freeway. We had blown a head gasket. Three days of hell later, we paid $2000 to have it towed to a Cummins dealer in Boise Idaho. Our motorhome is on a Freightliner chassis. But because of their laziness, and unwillingness to help us, we are out countless thousands of dollars. This could have been avoided had they only had enough courtesy to walk outside and check out coolant level. Regarding your reply. It was 7:30 in the morning. There were no customers in your service department. Your mechanics were seen walking around, some drinking coffee. We weren't expecting an immediate repair. Just five minutes of someone's time to check our coolant level. Had you done that, none of this would have happened. We would have stayed put and waited for repairs. We are Frieghtliner customers. We have dealt with Reno and Las Vegas Frieghtliner. And when we go there, their service advisor comes outside and takes a look (even when they're busy), And if it's something they're not sure of, they call the mechanic out to take a look. It's called customer service. Something La Grande is lacking. And now, our motorhome is eight hours away with astronomical damage. You can make excuses all you want. But you put us in danger. Sitting on the shoulder of a highway for seven hours waiting for a tow truck that never came. And you've cost us untold thousands of dollars. I'm not buying your excuses.

My wife and I planned a trip from Morro Bay, California to Wallowa Lake State Park in Oregon…read more Enroute, I got a instrument warning that my coolant was low. We are driving a 36' Cummings powered motorhome with a tow vehicle. I wasn't too concerned about the warning as we had just had the coach serviced. I also looked at what I thought was the coolant reservoir and did add about 4 ounces to it. I really thought it was just a sensor problem. At any rate, when the warning comes on it goes to an engine warning and will turn the engine off. We made it to Winnemucca Nevada. I searched for a mechanic and found one in Caldwell, Idaho. We talked and scheduled an appointment for the next day. I texted him all of the coach' specs. We made it to Caldwell and checked in to a wonderful rv Park there. It was 2pm and I was awaiting the call/ mechanic. He never called or came by. I then contacted Freightliner Northwest in La Grande, Oregon. Hector (front desk man) told me that possibly they could look at it in the afternoon but for sure in the morning. We made it to their business and they did say it would be in the morning. They also graciously offered to let us stay in their well lighted parking lot for the night. The next morning at 7:30am., a mechanic named Zack knocked on our door and said they were ready. I explained everything to Zack and he in short order examined all of the cooling system with a 25 minute pressure test, tightened all cooling lines and the cooling reservoir that I put coolant in? Turns out that is the power steering fluid reservoir! He totally flushed that out. We also talked to the service manager, Andy about replacing our two starting batteries as they've been in the coach since new (2013). Zack also was able to update the software on the ECM after running a full diagnostic test. While we were waiting for all of this Hector provided us with directions to several business' we were interested in. What can I say? This was totally 5 star service! Everyone in this clean well organized business was friendly and very professional. I just don't see how anyone under these circumstances could have received better treatment. Thank you all!!

Bill is an absolute hero. A true stand-up guy. If you have any sort of mechanical problem and are…read moreanywhere near him, he is the guy to call! My road trip began in Chicago Illinois, and meandered for almost 2,500 Miles through some of the most beautiful places in the country. As I was approaching Baker City, Oregon, I found out that my gas was low. As I approached the first gas station that I could find, I noticed my car was making a horrible noise and it just got louder. I turned off the car and filled up the tank. When I started up the engine, the noise was even louder. Upon looking under the hood, I found out that the serpentine belt was askew. I assessed that this was the cause of the noise. I checked at the automotive shop across the street. They had nothing to help me. I jumped to my phone to see where I could get a serpentine belt for my 2003 Volvo XC70 in a small town in SE Oregon. First was NAPA Auto Parts... nope. Then I tried Carquest. The guy I talked to there said that he would have to track down the part, but that he might know a guy who could fix it. He connected me with Bill Steele of East Side Diesel. Bill had been at the Carquest picking up a part for another job. He came over to where I was at, checked out my car. He informed me that not only was the belt bad, but that also another bearing was bad. He found both parts and replaced them within 2 hours from the moment that I first spoke with him. He did an amazing job and only charged $200 for parts and labor. I felt like this was very fair. After all of this, he then left to fix the previously mentioned job. I can not stress how wonderful my experience with Bill and East Side Diesel was. He has 5 star reviews because he is that great.

From the owner: Specializing in: - Truck Service & Repair…read more- Auto Repair & Service ever repair

Brent was awesome and the repair went smooth. He had the parts on his truck and I was back on the…read moreroad! Highly recommend this service company!

They rent Uhauls but aren't open on the weekend to pickup trailers. Their site says they are open,…read morethe regional director of uhaul says they are open but the sign on the door says they're closed on Saturday and Sunday. I'm not sure if the gods of rental trucks and trailers have different days designated as the weekend and if they do I sure wish they'd share this with the rest of western civilization. Uhaul has this deal that if the trailer you rented isn't ready as promised then they'll give you 50 dollars. Well, I contacted Steve Womack and he credited my credit card 50 dollars. Not really the same as 50 bucks in my wallet but at least he got halfway there. My rather long drawn out point is, don't call uhaul on a Saturday morning to pickup the same day to move your father-in-law who just fell and expect this place to be open. You'll only end up cursing out some poor guy trying to make a living at the uhaul call center (probably in Omaha) demanding a refund. Glad his favorite chair fit in my rig.

These guys took in my car when they were busy when I needed to go 2000 miles home. They were fast…read moreand did not replace any parts that were still good even though we both had estimated that other parts would probably need repair. The other shop in town said it would be next week before they could look at the car.

I always have stellar service when I take my vehicles to Rock and Sons. They don't overcharge or…read moretry to sell something I don't need. I have always felt respected and important when I do business with them. My only complaint is minor: I set up an appointment a week in advance to bring my car in. I took it in and gave the key to the only guy there (it was 7:30 AM) and went on my way. The only correspondence on my vehicle for the rest of the day came through my husband, who never called them or set up the appointment. Of the two of us, I am the one to talk to about the car. It really isn't that big of a deal, but my husband isn't a car guy and I would have liked to have been the one they called.

Still no reply on possible warrenty request on tires turned in to Rock and Sons for possible…read morerefund, Ironman Tire Distributer could not verify if tires recived. HELP any answer will do!!!