If I could take more stars away I would. My husband and I were traveling through La Grande Oregon in our motorhome when our check coolant light came on. We pulled into this Freightliner dealer. We went in and spoke with the service guy, Hector. My husband told him what was going on. Hector told him they were too busy and we should go out and check our coolant level. He said if the coolant was full it was probably just a sensor. Well, we have no idea what we are looking at, And from what we could see our reservoirs were full. Since we couldn't get any help from them, we drove on. About an hour later, we overheated on the freeway. We had blown a head gasket. Three days of hell later, we paid $2000 to have it towed to a Cummins dealer in Boise Idaho. Our motorhome is on a Freightliner chassis. But because of their laziness, and unwillingness to help us, we are out countless thousands of dollars. This could have been avoided had they only had enough courtesy to walk outside and check out coolant level.
Regarding your reply. It was 7:30 in the morning. There were no customers in your service department. Your mechanics were seen walking around, some drinking coffee. We weren't expecting an immediate repair. Just five minutes of someone's time to check our coolant level. Had you done that, none of this would have happened. We would have stayed put and waited for repairs. We are Frieghtliner customers. We have dealt with Reno and Las Vegas Frieghtliner. And when we go there, their service advisor comes outside and takes a look (even when they're busy), And if it's something they're not sure of, they call the mechanic out to take a look. It's called customer service. Something La Grande is lacking. And now, our motorhome is eight hours away with astronomical damage. You can make excuses all you want. But you put us in danger. Sitting on the shoulder of a highway for seven hours waiting for a tow truck that never came. And you've cost us untold thousands of dollars. I'm not buying your excuses. read more
