This review is for the last year worth of service and food mostly all at the takeaway.The issues that I have had in the past are as follows: remoulade instead of thousand island dressing which tasted just terrible on a salad , tough as shoe leather sirloin steaks,filet mignons done very well done when ask for it medium , cucumbers put in salads when they were ask to be cut , baked potatoes that were overdone and tasted like they had been sitting for quite a long time , leaving the bread out of an order when some was ask for,shrimp in pasta when chicken was ask for and long wait times up to 45 minutes when they said it would be 15-20. There are many more too numerous to list . To there credit they have tried on numerous times to make it right but there comes a time when enough is enough , I feel like I am training these IDIOTS at the takeaway because just as soon as someone gets good they take them away and put another IDIOT back out there . They have sent me numerous gift cards in the past for many of these mistakes but the wrong dressing the last time was the last straw . I called them and they said as usual that they were sorry and would send a gift card for the mistakes . It never came. How surprising that they can't even get that right . There are way too many other choices for steak and pasta within the same driving distance but I have grown to be friendly with several of the staff but that just does not matter now.Even the free $20 gift card with $100 gift card purchase the have at Christmastime just is not worth it now . I figure that I have spent about $2000 the past year there but no more . I hope the owner Zac reads this and will make the needed training and cook changes he desperately needs so this does not happen to any other good paying customers like myself . I hope a lot of people read this and go to either Texas Roadhouse , Salt Grass or Texas Land and Cattle instead of this crap hole . I have tried these other restaurants since the last issue I had and all three of them got there to go orders correct at the same price with WAY BETTER RESULTS !!! A sad ending to what was a decent restaurant. Updated review !!!!
PLEASE READ THIS ALSO !!!!!!!!!!!!!!!!!!!!!!!!!!
I will not mention any last names, email addresses or phone numbers so as to protect anything negative coming their way.I finally received an email from Lori who is a joint venture partner for Outback Steakhouse in southeast Texas.This is copy of what was written to me.....I would like to apologize for the lack of response to your original email to us.
My name is Lori, I am the Joint Venture Partner for Outback Steakhouse in Southeast Texas.
In reading your letter, I can definitely see why you have grown so frustrated with our Restaurant on Dickinson Road. I am personally going to follow up with the Managing Partner, Zac, about why he has not yet contacted you himself, as well as the numerous mistakes that have been made. Obviously we need to evaluate the Training of his Takeaway Outbackers and ensure they are fully prepared to deliver accurate and timely orders to our Customers.
I am so sorry that they continue to deliver service that is below standard. I will be bringing our Regional Training Team into town and will address these incidents with the whole Management Team there, so that we can do what needs to be done to exceed our Guest's expectations. Additionally, I will work with them on how to immediately and properly address Customer Feedback.
I would be very happy to speak with you further, at your convenience. You can call me at the phone number listed below, or, if you prefer, email me at this address.
I value feedback from our long-standing customers as a way to identify opportunities for improvement.
Sincerely,
Lori Joint Venture Partner
Well I did contact her today and basically retold everything that was already in my post on Yelp and what I sent in via their website.It was a complete waste of my valuable time !!! I feel like what I got was nothing but a bunch of smoke and mirrors from someone trying to pacify me in management..You would have had to hear the conversation.I was completely honest and all I got from her was we are going to retrain the takeaway staff and blah blah blah...I was never told that they would refund any money to me for my past issues or for the money that was wasted on my last visit. As far as I am concerned the matter is closed and they can kiss my a-- !!! read more