I had the most pleasant buying experience at King Kia of Laurel this week. Kristen Parris reached…read moreout to me after I filled out an online form expressing interest in my car of choice and although she wasn't immediately available when I followed up, I was so delighted to hear from a female salesperson, I waited to hear back from her, and I'm so glad I did. I had an extremely hectic week with some tricky personal and work matters and was attempting to do a lot of the legwork in advance of heading to a dealership. A large part of my preference towards doing this was the pushy and aggressive behavior I've experienced at other dealers in the past, which is super off-putting and can turn a fun experience (getting an awesome new car!) into something dreadful. Some dealers were willing to work with me in this way and others weren't. Kristen was up to the challenge. She was helpful, responsive, and flexible when there were some unusual issues with paperwork, and I appreciated how informed she was, and her willingness to own anything she wasn't completely sure of and find out for me. There is nothing worse than someone feeding you a bunch of BS because they don't know the answer, and then only finding out later that you've been given inaccurate or bad info. I wasn't concerned about this in the slightest with Kristen. Women buy 54% of the cars in the US and influence 84% of all vehicle purchase decisions. Yet most women dread the car buying experience, with good reason. After a really stressful and disappointing experience buying my last car from another local dealership, this experience really turned that around. It was such a pleasure to deal with Kristen and her colleagues. I was also helped by Derek and Ferdie (apologies for the likely misspelling) and they were great as well. Lastly, I super appreciate Kristen offering to show me around the car and familiarize me with all the new features. Although I've bought several new cars, I've never had anyone do that before and it's a total must-I was completely underutilizing all that my last car had to offer and since she took the time to do this, I know I'll get way more use out of all the fun features this time. Please give King Kia of Laurel, and especially Kristen, your business. I think you'll have a great experience.

In April 2026, I bought a used Audi A8. When I was in the finance office completing the paperwork,…read morethe finance person said to me that my first maintenance was free. He then instantly corrected himself & said oil change. To my naivety, I did not get it in writing. I trusted their word. Then when it was time for an oil change, I was told they would not do it. I asked to talk to one of the managers but they haven't reached out to me. On their website they claim to treat their customers like royalty. After this incident, I feel like I was treated like a court jester. I would advise anyone to stay away from this dealership. All they are interested in is getting your money & once they get it, they are not interested in customer service.

I received a notice for a recall and I needed a new battery for my keyless car-fob. I had such a…read moreterrible experience at Bradley Acura I knew I didn't want to take my business to them. So I drove the extra miles to Laurel Acura. Everything about my visit went very well. From the customer service to check out I was very pleased. I love that they provide free snacks and coffee, although the coffee maker was out of service. I will definitely drive the extra miles for quality service. Thank you Laurel Acura!

Review for Acura of Laurel…read more I got a new car yesterday, and I want to start by recognizing my sales agent, Haby. He was excellent throughout the process professional, respectful, helpful, knowledgeable, and very patient in answering all of my questions. He is genuinely a nice person and, honestly, Haby is the reason I would rate my overall experience as "good" and not "okay". This was my first time purchasing from Acura of Laurel, although I have had my vehicles serviced here. In the past, I have normally purchased my Acuras from Criswell Acura in Annapolis. Unfortunately, my experience at Acura of Laurel was not one that left me completely satisfied or 100% comfortable, particularly with how things were handled on the back end of the process. My concerns have nothing to do with Haby. In fact, he was the highlight of my experience. My interactions with some of the other employees, including sales staff and management, did not give me the same feeling of being valued as a customer whatsoever especially management. I also want to address my interaction with Brian Keys. While I was outside waiting for Haby to bring out a key so I could test-drive a vehicle, I had a quick question that would have taken literally 5-7 seconds to answer. I said, "Excuse me, sir," and before I could say anything else, he put his hand up and said, "No, I'm really busy right now. I don't have time for it." I found that response extremely rude and unnecessary, because what is "it" he had NO idea what I was asking in the first place. Unfortunately, this was not my first negative interaction with Brian. I had an experience with him back in 2023, when I was considering upgrading my 2020 Acura. His demeanor and the way I was treated at that time rubbed me the wrong way, and I ultimately decided not to purchase from this dealership and left and went to Annapolis Criswell Acura instead and was successful in upgrading. What was particularly disappointing yesterday was that when I first arrived, Brian was very friendly and welcoming, but his demeanor changed once he realized I already had an appointment with Haby. Regardless of whether a customer is buying from you or another salesperson, everyone should be treated with the same level of professionalism and respect. I appreciate Haby for making the purchasing process as smooth as he could. However, the overall experience outside of Haby left a lot to be desired. Based on my experience, I will most likely not return to purchase another vehicle from Acura of Laurel, nor would I currently recommend this dealership to someone looking to purchase. Management should seriously consider the way customers are treated by certain employees because one employee can absolutely impact a customer's entire perception of a dealership. Haby represented the dealership very well; unfortunately, my other interactions did not.

Auto dealerships are anxiety inducing but Rayne made the experience comfortable, transparent and…read moreenjoyable. If you ever want to buy a car please buy it with Rayne. She had impeccable people skills and was able to work with a pace that felt very respectful to the process. We appreciate you Rayne and Eduardo too!!!

I rarely leave negative reviews, but I feel obligated to share my experience with Ourisman Honda of…read moreLaurel. On June 30, 2026, I traded in my 2018 Jeep Grand Cherokee, made a $500 down payment, and purchased a 2021 Jeep Grand Cherokee L Limited. The sales staff--Will, Elliott, Marcus, Lonnie, and Sam--were courteous and professional throughout the process, which I genuinely appreciated. Unfortunately, the vehicle was another story. Before leaving the dealership, I discovered several issues: a non-working key fob, a third-row seat that wouldn't fold, a blown subwoofer, cosmetic defects, and missing sales paperwork. I was assured these issues would be corrected. Just days later, while traveling with my young son for the Fourth of July holiday, the check engine light came on. A diagnostic at a Jeep dealership revealed an engine misfire, an intake valve issue, corrosion in the key fob, and evidence of rodent activity under the hood. I immediately returned the vehicle because I no longer felt it was safe to drive. Over the next two weeks, I made multiple trips to the dealership, took leave from work, test-drove replacement vehicles, and repeatedly waited for promised follow-up calls that never came. Communication became inconsistent. After such frustrations, I purchased another vehicle from another trusted dealership. Despite being told my contract would be canceled, I attempted to return the loaner vehicle only to find my trade-in had already been sold. I was told to return the next day to speak with someone else. Keep in mind, I have had the loaner for three weeks without a replacement vehicle and my creditor had not been paid or informed. The next day, I called ahead and was told the sale of my trade-in had been canceled. I could pick up my 2018 Jeep, sign the paperwork to cancel my purchase, and receive a refund of my down payment. However, when I arrived, the employee I had spoken with was not there, the person handling refunds had left, and no one seemed to know why I was there. After explaining the situation again, I received my refund, signed the cancellation paperwork, and was given only one of the two keys I had turned in as part of my trade. I declined to sign the key acknowledgment because I was not receiving everything I had surrendered. I was told the person who handled the keys was also not present. Although I eventually got my original vehicle back (without two keys) and my down payment refunded, the time, stress, and inconvenience this process caused were unnecessary. I understand pre-owned vehicles can have normal wear and cosmetic imperfections, but serious mechanical problems, rodent infestation, repeated communication breakdowns, and multiple unnecessary trips to the dealership are unacceptable. While I appreciated the professionalism of several individual employees, the overall experience was frustrating, disorganized, and far below the level of service I expected. I hope management takes this feedback seriously and improves both its vehicle inspection process and its communication with customers. Based on my experience, I cannot recommend purchasing a vehicle from this dealership.

If you're looking for a Toyota, ask for Tyler Willis…read more I purchased a 2026 Grand Highlander Hybrid Nightshade from Sheehy Toyota of Laurel, and I genuinely couldn't have asked for a better experience. I knew the Nightshade was one of the hardest trims to find, but from my very first phone call, Tyler never made me feel like finding one was out of reach. Rather than trying to steer me toward a different trim, he went above and beyond to locate and reserve the exact vehicle I wanted. What stood out most was how patient and genuine he was throughout the entire process. I had a lot of questions, and Tyler always took the time to answer them thoroughly and make sure I understood everything. I never felt rushed or pressured into making a decision. Communication was outstanding from the day I placed my deposit until the day I picked up my vehicle, including updates during the brief factory inspection hold. When I took delivery, Tyler didn't just hand me the keys. He helped me pair my phone, walked me through the vehicle's features, showed me how to open the fuel door, and even let me practice using the hands-free power liftgate until I felt comfortable. This is my second Toyota, and although I purchased my first one from a different dealership, I chose Sheehy Toyota of Laurel solely because of my experience with Tyler. After this experience, I can't imagine buying my next Toyota anywhere else. Tyler will definitely be my first call. Thank you, Tyler, for making what could have been a stressful process such an enjoyable one!

Beyond terrible experience. They lied on the paperwork to get my to purchase services and tires. I…read morehad just purchased a new tire a month prior from them and they were saying it was in the "yellow" for close to replacement. I spent 3 hours waiting for my car and had to drive back for the inspection to be redone.

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

Beware of unethical practices. Two times in this purchase process this company failed me…read more First, I picked out a car online and calculated exactly how much it would cost. I made an appointment at the Laurel showroom to test drive the car. When I got there they said the car was not there but it will be in 10 minutes. After waiting an hour the car arrived and I took it for a drive on the local roads. When we sat down to do the paperwork there was a $1,500 addition for LoJack. I believe that my hour wait was for them to install it. I told them I didn't want it and I wasn't going to pay for it. They said it was too late. They add LoJack to all their cars. But they would do me a favor and take $500 off. I told them I still didn't want it and I called a family member to come pick me up. It wasn't until my family member arrived that they said they will take another $500 off. I stupidly agreed and purchased the car. Next, a few weeks later, I was driving the car on a high-speed highway and noticed that the car shimmied when I hit the brakes. I called them and asked if they can take a look at it and my salesman told me to make an appointment with their general services. I called but did not get through to a human. I was told I could make appointments online, which I did, but the first appointment was for a week later. When I finally brought my car in they told me I was past the 1,000 mile for their new car warranty. I told them that it was below a thousand miles when I talked to salesman and he told me to make the appointment. They told me I would have to talk to "corporate" to allow me to get my car looked at. I tried. No one would speak to me. No one put me through to anyone who knew anything. I tried many times and got the run around. They had my money and no one cared after that. Definitely avoid this company.

As long as you never ever have to reach the store after the sale....It's a terrific place to buy a…read morecar. If you do, in fact, have to ever call them: and after sale commuication is important to you....then avoid them.

Carmax in Laurel was the worst CarMax I used ever! I've purchased cars previously from CarMax in…read moreother locations, which is why I recommended it to my husband. We first made an appointment and when we arrived, my husband waited over 2 hours for the attendant to tell him they couldn't see him that day. We drove an hour to Laurel because we had an appointment and we're treated like we didnt matter! My husband drove another hour and made a 2nd reservation at the Laurel location. When we came, we waited another 2 hours. Then when I went back to the desk to check the status of our appointment, they said they may not be able to see us today. They did not keep us updated , nor cared how long we drive to get there, and that we had an appointment. Once we walked to our car to leave, they decided to take the white couple that was awaiting behind us. We knew because when we started our car, we saw the attendant get them ready for a test drive. This was the worst customer service ever and I DO NOT RECOMMEND this location to anyone. Very inconsiderate and no customer service! We told the Laurel CarMax location that we actually had a check to purchase a car with and didn't need a loan, and they didn't care. My husband and I ended up going to a dealership, making an appointment, and actually being seen at the time we made the appointment. We walked out of there with our car!

I was shopping for a VW Tiguan SE 4 Motion in Monterey Blue for my daughter. I contacted between 5…read more& 10 dealers and only 2 would get close to the deal I wanted. And only 1 would get the color she wanted - Ourisman VW in Laurel & specifically Isaac Chee the General Manager. What a 'mentsch'! He was upfront & easy to deal with from the beginning. By the time we arrived at the dealership, my daughter's vehicle was prepped, and all she had to do was the paperwork. Most other dealers had salespeople deal with me & they gave me the absolute runaround. I highly recommend Isaac Chee & Ourisman VW in Laurel!!!

The mechanical work and diagnostic here were spot on, but the time it took to get it done and the…read morecustomer service was awful. A 7:45am appointment on Friday for a diagnoses that took 40 hours and they "put my car before other customers". Every time I got an update on my car it was because I called or went in person; they never reached out to me, and gave me constant broken promises. I asked for a manager that never came, and when I voiced my concern the service rep lied about those promises he made me. At that point it's the employees word against mine and I just seem like a crazy customer so I just apologized and am never going back. On a positive note, the sales team is fantastic! They were professional, helpful, and made the test drive process perfect. If you go there for sales, you'll be in great hands, but be prepared for a headache if your car needs service.

I brought a 2025 certified hyundai sante fe...I love the vehicle..jasmine was such a wonderful sale…read moreperson I would recommend her over and overnagin..the finance manager was wonderful the used car sales manager Rick was awesome ..The service center leaves something to be desire.. I think they should hire someone just to respond to customers call..the sensor light came on on my drive home and although it did not impact the way the vehicle rides it took 2 visits before it was repaired.. They did work hard to resolve it and I appreciate that. Now I am waiting for my spare key that was promised to me and I was told it was ordered..its almost 3 weeks and still no spare key...I called and was on hold over 19 minutes and was told I would get a call back ..its been almost a week and I still haven't got a call. I hope this review helps to improve the areas that are needed. I picked Ourisman Hyundai because it had the better deal..I almost wish I had went to the dealer closer to me.. Again the sales staff was wonderful..the service staff is nice but response is slooowwww..

I rarely leave negative reviews, but this experience was extremely disappointing…read more I made an 8:00 a.m. service appointment for a diagnostic issue that I had already identified myself. I dropped my vehicle off the night before so it would be ready when the service department opened at 7:30 a.m. By 11:00 a.m., no one had contacted me, so I called. I was told my service advisor was unavailable and that someone would call me back. That never happened. Over the next 2 1/2 hours, I called the dealership eight times. One call was disconnected, one went to voicemail, and on the remaining calls I was repeatedly told someone would get back to me. No one ever did. When I finally reached someone, I was told they "didn't have time" to look at my vehicle, despite the fact that I had a scheduled appointment. I was also told that my 8:00 a.m. appointment "didn't matter" and that they would get to my vehicle whenever they got to it. If appointments are not honored, customers should be told that up front instead of being left waiting all day with no communication. I picked up my vehicle without any work being performed. As they began explaining what they believed the issue was, I reminded them that I had already told them exactly what the problem was when I scheduled the appointment. Had anyone simply looked at the vehicle or communicated with me, the repair could likely have been completed that day. I understand that staffing shortages happen, but poor communication and failing to honor scheduled appointments are not acceptable. A simple phone call early in the day explaining the delay would have made a significant difference. Unfortunately, this experience left me with little confidence in the dealership's service department.

Bought a 2010 jeep and Paula was amazing. Her husband was a very nice an as well. They went above…read moreand beyond to make sure I was satisfied with my purchase price, extra key and friendly service Looking for a car with low miles for my son. I will purchase another from them if I see something for him.

My terrible experience is with Autoboss Repair shop that is owned by this dealer. I took my car…read morethere for alternator replacement. After I received the car back it has not been the same. The broke the tensioner, pulley, and now my power steering stopped working. STAY AWAY FROM THESE SCAMMERS!