I received a notice for a recall and I needed a new battery for my keyless car-fob. I had such a…read moreterrible experience at Bradley Acura I knew I didn't want to take my business to them. So I drove the extra miles to Laurel Acura. Everything about my visit went very well. From the customer service to check out I was very pleased. I love that they provide free snacks and coffee, although the coffee maker was out of service. I will definitely drive the extra miles for quality service. Thank you Laurel Acura!

I placed a $1,000 deposit with Acura of Laurel on June 30, 2025, for a two-year One Pay lease on an…read moreAcura ZDX, after they assured me the vehicle would be delivered between July 4-8. The lease terms were meant to match a deal my friend received. After following up multiple times, I was told on the morning of July 7 that the delivery had been delayed until July 15--with no VIN, allocation details, or any assurance it would actually arrive. When I asked about the delay, the response was vague and dismissive. I was told, "We can't do anything about it," and they even offered to refund my deposit mid-conversation without addressing my concerns. This entire interaction left me feeling like I was misled into placing a deposit so they could lock me out of the end-of-quarter and July 4th lease deals while pushing other inventory. I expected better communication and professionalism from an Acura dealership. Very disappointing experience.

The good thing. I've been looking for a can for the last three or four months. I finally thought…read moreI've found it. I wanted to find something in the Laurel/Columbia area for old time sake. I'll complete this review Tuesday.

I rarely leave negative reviews, but I feel obligated to share my experience with Ourisman Honda of…read moreLaurel. On June 30, 2026, I traded in my 2018 Jeep Grand Cherokee, made a $500 down payment, and purchased a 2021 Jeep Grand Cherokee L Limited. The sales staff--Will, Elliott, Marcus, Lonnie, and Sam--were courteous and professional throughout the process, which I genuinely appreciated. Unfortunately, the vehicle was another story. Before leaving the dealership, I discovered several issues: a non-working key fob, a third-row seat that wouldn't fold, a blown subwoofer, cosmetic defects, and missing sales paperwork. I was assured these issues would be corrected. Just days later, while traveling with my young son for the Fourth of July holiday, the check engine light came on. A diagnostic at a Jeep dealership revealed an engine misfire, an intake valve issue, corrosion in the key fob, and evidence of rodent activity under the hood. I immediately returned the vehicle because I no longer felt it was safe to drive. Over the next two weeks, I made multiple trips to the dealership, took leave from work, test-drove replacement vehicles, and repeatedly waited for promised follow-up calls that never came. Communication became inconsistent. After such frustrations, I purchased another vehicle from another trusted dealership. Despite being told my contract would be canceled, I attempted to return the loaner vehicle only to find my trade-in had already been sold. I was told to return the next day to speak with someone else. Keep in mind, I have had the loaner for three weeks without a replacement vehicle and my creditor had not been paid or informed. The next day, I called ahead and was told the sale of my trade-in had been canceled. I could pick up my 2018 Jeep, sign the paperwork to cancel my purchase, and receive a refund of my down payment. However, when I arrived, the employee I had spoken with was not there, the person handling refunds had left, and no one seemed to know why I was there. After explaining the situation again, I received my refund, signed the cancellation paperwork, and was given only one of the two keys I had turned in as part of my trade. I declined to sign the key acknowledgment because I was not receiving everything I had surrendered. I was told the person who handled the keys was also not present. Although I eventually got my original vehicle back (without two keys) and my down payment refunded, the time, stress, and inconvenience this process caused were unnecessary. I understand pre-owned vehicles can have normal wear and cosmetic imperfections, but serious mechanical problems, rodent infestation, repeated communication breakdowns, and multiple unnecessary trips to the dealership are unacceptable. While I appreciated the professionalism of several individual employees, the overall experience was frustrating, disorganized, and far below the level of service I expected. I hope management takes this feedback seriously and improves both its vehicle inspection process and its communication with customers. Based on my experience, I cannot recommend purchasing a vehicle from this dealership.

This is my second time purchasing a vehicle at Sheehy Toyota of Laurel. Kevin, Miles and Lisa were…read moreamazing to work with. Miles did an excellent job explaining to the differences between the limited grand highlander and the Platnium grand highlander. He explained all the features for both. Lisa was my finance manager and she did an amazing job explaining the different options for the warranty and service plans. I am truly happy with my purchase and I am loving my 2026 Grand Highlander Platinum!

If you're looking for a Toyota, ask for Tyler Willis…read more I purchased a 2026 Grand Highlander Hybrid Nightshade from Sheehy Toyota of Laurel, and I genuinely couldn't have asked for a better experience. I knew the Nightshade was one of the hardest trims to find, but from my very first phone call, Tyler never made me feel like finding one was out of reach. Rather than trying to steer me toward a different trim, he went above and beyond to locate and reserve the exact vehicle I wanted. What stood out most was how patient and genuine he was throughout the entire process. I had a lot of questions, and Tyler always took the time to answer them thoroughly and make sure I understood everything. I never felt rushed or pressured into making a decision. Communication was outstanding from the day I placed my deposit until the day I picked up my vehicle, including updates during the brief factory inspection hold. When I took delivery, Tyler didn't just hand me the keys. He helped me pair my phone, walked me through the vehicle's features, showed me how to open the fuel door, and even let me practice using the hands-free power liftgate until I felt comfortable. This is my second Toyota, and although I purchased my first one from a different dealership, I chose Sheehy Toyota of Laurel solely because of my experience with Tyler. After this experience, I can't imagine buying my next Toyota anywhere else. Tyler will definitely be my first call. Thank you, Tyler, for making what could have been a stressful process such an enjoyable one!

My favorite car dealership, I would recommend it to anyone that's looking for a car and doesn't…read morehave good credit or no credit. They offer good in-house financing too. Give them a call and ask for Ludwin or Richard

If looking for an affordable deal on a car this is def the place to go! I've gone to Fuentes motors…read moreto get oil changes, they've always been extremely nice and professional, they have a wide variety of makes and models to choose from, i would definitely recommend them for your next car purchase.

friendly professional staff sergio was patient and made sure…read moreeveryone was happy guy, manager, made sure to give the best deal. thank you so much for everything

My sales lady Yanna P. was very thoughtful and had good ideas. She asked inquisitive questions and…read morevalued all of my feedback. The finance manager Mike J. was very nice and made sure I was able to get financing that I needed, although I didn't have top-notch credit history. That's where the positive interaction ends. I purchased the car on a Sunday as is. Because the car came from the Baltimore location and it was after hours, I didn't even think I should test drive the car because I trusted Eastern's not to sell me a car with issues, however that is not the case. As I drove off the lot and hit one bump, the entire bottom of the car rattled. It felt like serious suspension issues, or something under the car. I did let Yanna P know the very next morning. After some back and forth for almost two weeks I was told my extended warranty was active. I was confused because I felt i didn't do anything to the car so what does the extended warranty have to do with it. Nevertheless, I made an appointment and have to pay $189 for the car to be looked at, and it appears I may have to fit the bill for the work that needs to be done if the issue is not covered. DO NOT BUY A VEHICLE AS IS without test driving the car first from Eastern's. I put my trust in a dealership I thought wouldn't sell me a messed up car, but they did. To make matters worse, the transporter who drove the car from the Baltimore location never told Yanna P. about the rattling noise and possible issues before she gave me the keys, or if he did I was never made aware. In the end it appears everyone just wanted a sale with no thought of the consumer experience. Too bad, I was really excited about working with this dealership now that they have a service center, but instead I will try to deter anyone from going there. Definitely would recommend CarMax or Auto Nation since they do a quality check on cars they are reselling.

As long as you never ever have to reach the store after the sale....It's a terrific place to buy a…read morecar. If you do, in fact, have to ever call them: and after sale commuication is important to you....then avoid them.

Carmax in Laurel was the worst CarMax I used ever! I've purchased cars previously from CarMax in…read moreother locations, which is why I recommended it to my husband. We first made an appointment and when we arrived, my husband waited over 2 hours for the attendant to tell him they couldn't see him that day. We drove an hour to Laurel because we had an appointment and we're treated like we didnt matter! My husband drove another hour and made a 2nd reservation at the Laurel location. When we came, we waited another 2 hours. Then when I went back to the desk to check the status of our appointment, they said they may not be able to see us today. They did not keep us updated , nor cared how long we drive to get there, and that we had an appointment. Once we walked to our car to leave, they decided to take the white couple that was awaiting behind us. We knew because when we started our car, we saw the attendant get then ready for a test drive. This was the worst customer service ever and I DO NOT RECOMMEND this location to anyone. Very inconsiderate and no customer service! We told the Laurel CarMax location that we actually had a check to purchase a car with and didn't need a loan, and they didn't care. My husband and I ended up going to a dealership, making an appointment, and actually being seen at the time we made the appointment. We walked out of there with our car!

I was shopping for a VW Tiguan SE 4 Motion in Monterey Blue for my daughter. I contacted between 5…read more& 10 dealers and only 2 would get close to the deal I wanted. And only 1 would get the color she wanted - Ourisman VW in Laurel & specifically Isaac Chee the General Manager. What a 'mentsch'! He was upfront & easy to deal with from the beginning. By the time we arrived at the dealership, my daughter's vehicle was prepped, and all she had to do was the paperwork. Most other dealers had salespeople deal with me & they gave me the absolute runaround. I highly recommend Isaac Chee & Ourisman VW in Laurel!!!

Got the job done eventually, but the process took way too long…read more I recently ordered a set of four new tires to be installed at Ourisman VW Laurel. What should have been a standard, simple tire installation turned into an incredibly frustrating ordeal. My original appointment was on July 28th. I waited for hours, only to find out the new tires had sidewall damage. While they did waive the labor charge for that initial delay, the situation quickly spiraled. I ended up being without my vehicle for three days due to back-and-forth delays, a second set of defective tires with flat spots, and a severe lack of communication from the service team during those first few days. It was a massive inconvenience. To their credit, they did eventually get it right. Service Manager Mike stepped in, stayed in consistent contact with me while processing the claim with the tire distributor, and finally got the right tires in. When I returned on August 5th, over a week later, for the actual installation, Mike and my service advisor, Gerron Jackson, provided me with a loaner Atlas for the day and made sure everything was balanced and working perfectly. While I appreciate Mike and Gerron fixing the situation in the end, the whole process just took way too long. Waiving the initial labor fee on day one simply doesn't make up for losing access to my vehicle for 72 hours and having to wait an extra week just to get tires installed. Considering the extreme hassle and loss of time, I really expected some sort of additional goodwill gesture, like a couple of complimentary oil changes, to help rebuild my confidence in their service department. Because of how this was handled, I'm still hesitant to bring my vehicle back here for any serious mechanical work.

I brought a 2025 certified hyundai sante fe...I love the vehicle..jasmine was such a wonderful sale…read moreperson I would recommend her over and overnagin..the finance manager was wonderful the used car sales manager Rick was awesome ..The service center leaves something to be desire.. I think they should hire someone just to respond to customers call..the sensor light came on on my drive home and although it did not impact the way the vehicle rides it took 2 visits before it was repaired.. They did work hard to resolve it and I appreciate that. Now I am waiting for my spare key that was promised to me and I was told it was ordered..its almost 3 weeks and still no spare key...I called and was on hold over 19 minutes and was told I would get a call back ..its been almost a week and I still haven't got a call. I hope this review helps to improve the areas that are needed. I picked Ourisman Hyundai because it had the better deal..I almost wish I had went to the dealer closer to me.. Again the sales staff was wonderful..the service staff is nice but response is slooowwww..

I rarely leave negative reviews, but this experience was extremely disappointing…read more I made an 8:00 a.m. service appointment for a diagnostic issue that I had already identified myself. I dropped my vehicle off the night before so it would be ready when the service department opened at 7:30 a.m. By 11:00 a.m., no one had contacted me, so I called. I was told my service advisor was unavailable and that someone would call me back. That never happened. Over the next 2 1/2 hours, I called the dealership eight times. One call was disconnected, one went to voicemail, and on the remaining calls I was repeatedly told someone would get back to me. No one ever did. When I finally reached someone, I was told they "didn't have time" to look at my vehicle, despite the fact that I had a scheduled appointment. I was also told that my 8:00 a.m. appointment "didn't matter" and that they would get to my vehicle whenever they got to it. If appointments are not honored, customers should be told that up front instead of being left waiting all day with no communication. I picked up my vehicle without any work being performed. As they began explaining what they believed the issue was, I reminded them that I had already told them exactly what the problem was when I scheduled the appointment. Had anyone simply looked at the vehicle or communicated with me, the repair could likely have been completed that day. I understand that staffing shortages happen, but poor communication and failing to honor scheduled appointments are not acceptable. A simple phone call early in the day explaining the delay would have made a significant difference. Unfortunately, this experience left me with little confidence in the dealership's service department.