What a great gym!! Definitely 5 s... It has a great atmosphere.. The staff are amazing Brandon&Ava…read moreand the New manger Dalton make life a lot easier if you need some knowledge on working out or just any issues you may have. Very positive and kind the each of them in there own lil ways. The gym is very kept up and if the machines ever break down there on top of it and they get fixed asap. Great tanning beds and if you just need a good rub down they have great massage chairs many to choose from. If you're on the fence of what gym to choose planet fitness in Ft.O is the best choice. I been here over 4 years wouldn't go no where else!!

I went in today to workout and I overheard a female talking in a very demeaning way to the staff ,…read moreit was apparent that the staff around her was not comfortable so I'm not sure what was going on .I greatly enjoy planet fitness and I think the staff are absolutely wonderful. It's usually a younger gentleman upfront or a few younger females and they are always so friendly and welcoming. However the lady today looked very unapproachable, I never caught her name I just know she was wearing black, I certainly don't want anyone to be disciplined I just feel like a quick remedial training in customer service and employee relations could be helpful.

My experience with this company has been extremely poor. They hide fees and will not return calls…read moreor text message when asking follow up questions. There are a lot of groups that provide this service and with the unprofessional attitude and poor management I would not recommend using this group.

This is hands down the best gym I've ever been to. Staff is great, equipment is so clean, bathrooms…read moreare clean. The free weights are awesome. After my workout I used the massage chairs and it was so relaxing. This is my favorite gym. With every gym I go to the bathroom is usually not clean. I did not have that problem at this planet fitness. Cleanliness and organization are a top priority for them. The black card membership is awesome and affordable. If you're looking for a great gym come to this one

Yesterday morning, I arrived at Planet Fitness around 7:00 AM, scanned my app just like I have done…read morefor years, completed my workout, and then went to use the massage chair as I normally do. When I asked for a chair, I was told I could not use it because I did not have a profile picture and supposedly was not part of the Black Card membership. This was extremely confusing because my app clearly shows my name, our membership, and we have been Black Card members since 2017 without ever having this issue. Many of the employees know me personally because I am there several mornings every week. I asked to speak with a manager but was told one was not available. I was so upset that I left before I said something I would regret. My husband later spoke with management and was told the issue could only be fixed by adding me to the account and paying for an additional membership. What hurts the most is how I was treated. After nearly a decade of being a loyal member, I felt singled out, embarrassed, and disrespected. As I stood there, I could not help but notice that four other people entered at the same time, and only one person's phone was scanned, yet they were not questioned the way I was. Whether intentional or not, the experience left me feeling racially profiled and deeply hurt. I have worked hard on my personal growth and emotional health, and I am proud that I chose to walk away instead of reacting in anger. But that does not change the fact that this experience was painful and unacceptable. Loyal customers deserve to be treated with dignity, respect, and consistency. -- Telisha Renfroe

Great box. I go to Chattanooga often to see family, so I know i'll be eating good lol. Which means…read morei need to get a good workout in. After doing some research, this box was highly rated, and close to family so decided to sign up and drop in. Staff is extremely helpful, and very motivated. The members are really cool, reminds of my box in Atlanta. I will make sure to cone through and drop in every time I come up for the weekend. If you want a great workout, then check them out. Highly recommend them!