When I was searching for mortgage rates they had the best deal! 3.35% for 20 year mortgage plus the…read morepossibility of up to 10% interest rebates at the new year if the company was profitable enough. They have affordable car loans and college student accounts as well. Great service too. If you are in the market for a home under $250k definitely checkout their interest rates.

From the owner: T&I Credit Union truly strives to do what is best for our members and the communities we reside in!…read moreFrom our low interest rates on all loans, to programs like our No-Cost Home Refinance, to our push for being able to handle more of your banking online. We have and always will stay committed to those we serve!

Outstanding personal service from a branch bank! Friendly and accommodating service. They go the…read moreextra mile with customer service here

So Key Bank sent me an offer to open an account...and I thought I'd give them a try. However, they…read moremake it so hard, I've moved on. First try was online...a web app that doesn't work very well and after three or four tries to get it to work, it decides it can't verify my identify. It suggests I go to a branch. It's out of my way, but I go to Clawson branch. But that's not how it works. The teller tells me she can schedule an appointment next week. Man, I'm just trying to hand them money. I didn't realize how much I like my current bank.

I have been a member here for close to 50 years. My father had me join at 17. Great service always…read moreand they take a personalized approach to the members. Far better than any bank. Changes thru the years have never changed the service.

I want to start positive. Andrew, one of the tellers is always very kind and helpful. The rest of…read morethe staff, I have never had an issue with or a bad encounter with either. The teller Dashon I believe is how you spell his name, the older black gentleman with a ponytail (?) has made me feel very uncomfortable interacting with him for the second time coming in. His disposition immediately went from cheerful and friendly, talking amongst his coworkers, to condescending and cold once he began interacting with me when I was motioned to come to his booth. He would not make eye contact, very unpleasant tone as if I ruined his time to chat with friends, I guess. I felt like I was inconveniencing him, which is a very bad feeling after driving 35 minutes to get here. I am younger, 19 and I do definitely feel as he is ageist and doesn't feel like he has to make an active effort to treat younger people or people he doesn't like the look of with respect and kindness. To each their own but as a member of this credit union I truly do believe I deserve to receive respect, I do not come here to be mistreated I come to simply handle my banking needs, no need to allow personal feelings or childish regards to get in the way of a good banking experience. I reported my first negative experience with him over the phone, but after coming in for the second time having a worse experience with Dashon, I really wanted to make this review to let other young people or women know just avoid going to his booth entirely to be honest unless you feel like being judged that day just go to Andrew lol or literally anyone else.

Always treated nice by staff. Never a problem. Good banking institution.I have two accounts.read more

Awesome bank! Very personable and love working with everyone here! Highly recommend.read more

Absolutely disgusted with this place. My local citizens was closed due to remodel and I went here…read moreinstead for some help about changing some of my accounts to better suit my needs. I spoke to Lawrence who was unbelievably rude to my father and I. He acted as if we knew absolutely nothing about banking and wouldn't even explain to me what he was doing to my accounts. He insulted my intelligence because I was a woman on the younger side who "didn't know a thing about money". To top it off he completely messed up my accounts and got them locked and didn't even add my phone number and address to them. I had no access to my money or account and had to sit on the phone with customer service for 2 HOURS! Now I have to return to citizens and undo all of the things Lawrence messed up, I don't even have a debit or ATM card.

Big Beaver has the best PNC in lower Michigan. Great place to go before or after PF Changs. 5…read morestars!!!

I reveived 2 credit card late fees and high balance credit card 2 months in a row. Funny how my…read more$4.50 check and my 3000.00 check were sent out at same post office at the same second and my $4.50 payment was eeceived 7 days earlier and my $3000 payment wss received one day after the due date 2 months in a row. The customer rep. told me they only only a one time per year refund of the late charge and interest they billed me for. They blamed the post office who remarkably delivered one payment in 4 days yet the other took 11 days, and amazingly 1 day after it was due. I tried to call customer service (from middle east) and could not get anywhere with an explanation. So I called a local PNC Bank who tried to get a refund to me but corporate wouldnt allow it. Lol. Are they overseas too?I I am so glad that after 35 years of banking with PNC , they can make a 100 dollar late and interest fee more important than keeping my 4 credit cards and checking and saving accounts!!! Go PNC... you just lost my business and hope this scam isnt being as common as I think it is. No more holding my check you thieves.

I have nothing but good things to say about cccu. My latest…read moreexchange was with customer service, Susan, helped me to understand how a levy against my account works believe me it was not pleasant, but she was quite helpful and walked me through the process with empathy and compassion. she called the legal dept. where i was put in touch with Alda, who by all accounts is the epitome of compassionate, she probably has one of the hardest jobs in the industry, and has a heart of gold. I am certain she has daily interactions with people like me or worse, some in foreclosure or bankruptcy who must be frustrated and angry and take it out on her. she was very kind and helpful to me and I believe that I was not the exception, I would dare say she treats everyone she encounters as if they were the most important person in the world. I am so glad these two souls work for our Credit union, I'll end by saying, we can put our money anywhere we choose, however, the way I am treated and taken care of in such a personal level by all the employees at community choice, there is no other choice for me, but to bank with them.

This bank is the most dishonest place to do business. I had to disputed billing charges with Latam…read moreairlines. I had to file the disputes 3 times over 3 months. They never filed them. I filed a complaint against the Dispute Manager. The day after she blocked my card without notice which is a violation of banking law. After being on the phone with customer service for 3 hours they informed the Dispute manager was to keep the block on my account until she finished investigation of my disputes, with had already been over 3 months. She also filed a fraud alert on my account which must have been shared with my other bank as they closed my account. I filed a complaint with the Banking Commission, the day after it was close several out of country online charges appeared. CCCU sent me an email altering they may be fraudulent. I ferified they were both via email and through an agent. The charges were pended at the time and set to be paid in 3 days. This same dispute manager removed my notice of fraud AND PAID THE CHARGES!!!! At this same time several card companies received false applications from us for credit!!!! This is not only unethical it is adding and abetting fraud. I don't know if this manger just leaked our data to these thieves or she was the thief herself and she was to receive the Adidas clothing which were the charges. All I know is this is the most dishonest bank I have ever delt with. I am out almost $3,000.00 at this point. At this point in time they had their lawyer send me FO&D letter. Well this dispute manager not only aided fraud, she also produced a fraud flag or fraud warning when I filed a complaint on her. This fraud allert was shared internatihionaly and the day she froze my funds and card my other bank account was cancelled! At this time I have retained coucil and we are going to push as hard as can be done to impose all criminal and civil charges against this scum!

The credit union consistently changes mobile platforms which is not conducive to cellphone banking…read more Every couple of years members have to relearn the system and it is never for the member's benefit. It has removed the ability to view a payment calendar/budget/cashflow view.

Filed a complaint today with creditunion.gov for elder discrimination. I took my mother in with the…read morefollowing items as proof of residence but the employee could not wait to tell us the forms were not good enough prior to looking through everything. Specific documents were from her closing to buy a home in royal oak a few days prior including a filed Property Transfer Affidavit, a filed Homestead exemption application, and her buyers closing statement from the title company that handled her closing.

Where do I start? We do have a remote deposit. But occasionally there are checks that won't scan so…read moreI have to take it to the bank. Heather is always pleasant when I go into the branch. Everyone is super nice here.

Always helpful-whether on phone, app, or in person…read more Yesterday, I was notified instantly by text that a charge was being presented to my account. Vibe wanted to confirm. It was a potential highjack so I did not authorize and Vibe declined the charge. I then spoke by phone with the 1-800 number. Also helpful and friendly. I was advised that my debit card was compromised and that I needed a new one. Then I went to a customer service Vibe place In Berkley. I was treated like royalty. Thanks, Andrea! I received my new debit card instantly. In sum, 3 different Vibe encounters and each one was quick efficient and friendly!

They USED to be great, if you have to call them... GOOD LUCK. As I type this... I have been on…read morehold for 23 minutes!!!! Absolutely UNACCEPTABLE.... DO BETTER, your customers WILL go somewhere else!!