With the current banking situation we were looking for a smaller solution. We checked around and…read moredecided to go with CCCU. We chose the branch in Troy and was more than pleased with our results. We were set up with a new account by Anthony and he was more than great! He walked us through the whole process and even helped tremendously with our direct deposits and E-Banking. Great customer service is very important and difficult to find with companies using more AI to answer their phones. It was easy to get a callback when we initially called and their English was perfect. We look forward now to our new banking branch. No- we did not do this over the phone from Hawaii. I registered many years ago with Yelp while visiting relatives.

I was going to this bank in royal oak when it was still ROME credit union on 12 mile and I love…read moreeveryone that works there and now conveniently the Troy location is a 1 minute walk from my work right across the street and the ladies that work there are so nice. I go to the same person every time and she always knows what I need and gets me in and out fast knowing I usually come while I'm on break at work. Highly recommended coming to this bank. All locations are fast and friendly and trustworthy with your money! I've lost my card and had my card hacked so many times and they always help take care of me and never let me down. Love this bank!

Blessed day today!! Is what my neighbor said to me at the CU. Well!! Then I replied. Thank you…read morema'am have a blessed day too. This is a shout out to Denise. Ma'am I cannot thank you enough on how much you assisted me today with getting my rent payment on time. I am extremely grateful that you showed me exactly what I needed to do so that I did not panic. God bless you ma'am. Have a blessed everything!! THANK YOU! For your service today!! Name? Snow :)

This location used to service all credit unions, but apparently they no longer do so. I was charged…read morean additional fee to exchange my coins even though I had documentation from my CU that I could utilize their services here without any additional fees.

Great credit union! Everyone that works here is always helpful and Shelly has been awesome every…read moretime I've sought a loan!

The staff ( Wendy, Shelly, Lori, et al ) headed up by branch manager, Leann Z. do a fantastic job…read more They provide great customer service and bend over backwards to accommodate any requests regarding my multiple Credit Union accounts.

Kristie C. at your Macomb location on Hall Road is TOP Noch! Excellent Customer Service!!! Go see…read moreher!! She is Super kind and helpful and extremely on top of everything. Thanks Kristie! :)

I opened my first account with CUO when I was 18 years old. That was in 1968. I have been very…read morehappy with them all these years. The only complaint that I have is when they changed and updated to the new outdoor ATM, my problems started. Many times when I went to use the ATM during hours when the credit union is closed, the ATM is "out of order" and I cannot access my funds that I need. This has happened probably 4-5 times in the past year or so. I am not really happy about this. Other than that, no other problems. The staff is wonderful!

I have been a member for years and I have always had good service. Michelle, is so warming,…read morepolite, professional and welcoming. Each time I have encountered her service it always been this way. She knows and does her job very well. She's definitely a plus to this institution. KEEP IT UP, GIRL.

I've been a loyal customer for years, and I can honestly say that Michelle Biggs stands out as one…read moreof the best tellers I've had the pleasure of working with. Unlike some others, she always takes the time to make me feel valued and genuinely cared for, never rushing me through the process or treating me like just another transaction. Michelle's kindness and attention to detail make all the difference. She goes above and beyond to ensure that my needs are met, and it's clear that she takes pride in providing thoughtful, personalized service. In an industry where it can sometimes feel like it's all about the money, Michelle reminds me that great customer service is about building relationships and making people feel truly cared for. I really appreciate her dedication and the positive experiences she always creates for me. I highly recommend Michelle to anyone looking for excellent service. Livonia Branch.

I belong to a credit union I have my whole life but unfortunately with credit unions their hours…read moreare pretty strict. Sometimes even closing early at 2. But at this Credit Union things are a little different it has the bank feel but the credit union personal feeling. At this location the teller was very helpful even was the security guard who pointed my son in the right direction because my son had to use the restroom. This place is very clean and very comfortable. Usually at Banks they have those 1960s wood paneling walls stuffy feeling. I did not have that feeling here. Everything was open.. I felt safe and the staff was extremely polite. If you're looking for a credit union definitely try this one out.

I've opened a personal and business acct like 5 years ago so far no problems and whatever issues I…read moredid have was solved ... I know I may not be using MFCU to my fully advantage but so far I'm good ..clerks there are nice and friendly haven't had a bad service yet ..the establishment is well clean and nice very cozy and comfortable

So I live close by to this location and have been banking here for the last eight or nine years…read more Almost everything had been perfect in my relationship with this branch. There was one time that they double charged a check which nearly sent our balance into the red. I didn't especially like the way they answered questions on how that could have occurred. But that was years ago. Like I said most everything goes very smoothly with them. Today I stopped in to take some $20 bills and change them to larger bills for some holiday gifts. The teller gave me the 3rd degree about it. Needed to ID me and verify that I have an account there and asking why I needed to do this. Once she found out that I was a good customer for many many years and who I said I was she made the transaction. So I asked if I was just stopping in as a visitor in town and needed to change out some bills they wouldn't do the transaction? Three hundred bucks makes you suspect someone is money laundering or something? It was a huge service turn off. Huge. You should treat everyone well not just when you find out how much you're making off them (i.e. account balance)

This is by far one of the best banks I've been to! Extremally nice staff that go above and beyond…read morefor their customers! A+++!!!

This Citizens Bank at 14 and Stevenson highway are the best, from the management to the teller's…read morethey all welcome you with open arms and shows they're there to help out, I love going into this particular branch because it's really clean and as I mentioned the entire team are truly amazing

I will never use Citizens Bank again. They are horrible - had to call several branches to find one…read morethat could help me close an account