I have accounts here as a secondary bank for my consulting business. Part of me believes there is…read morea benefit to having everything in one place; part of me says don't put all your eggs in one basket. So I diversified with Chase. I use business checking and business credit card services. I also do almost everything with Chase on line which has been working fine for me. Even as few times as I actually visit the branch, they always treat me as if I come in every week.

'Incredible customer service experience, within a calm and caring atmosphere ~ 'truly' ... what a…read moreBlessing 'indeed' ~ G.M. Joshua and Assistant Swati where by my side for perhaps beyond two hours ... and, their perseverance, suggestions and 'endeavors' never 'lessened, nor ceased'. It is not even imaginable, nor 'fathomable' to ever, 'ever' leave them !! 'And I shall forever be grateful ... ~

If i could select ZERO stars i would. This is the WORST branch. Never fulfill appointments at the…read moreappropriate time, and always have bankers standing around when your waiting for help or service. I even ordered peso for an upcoming Mexico trip. And despite receiving several emails saying it was ready for pick up, they told me it wasn't there. Until I had left the branch and get a call saying it was in fact there unfortunately, this is close to my house so I've had to use it on three occasions, and have yet to have one positive experience.

If you remember when banks knew your name and made you feel welcome, than this is the right bank. I…read moredon't like BIG banks and having the personal touch makes my banking experience worthwhile. The tellers are friendly and always accommodating. I can call with a question on my account and I speak to someone in Michigan. Very professional and courteous service. I know this branch goes the extra mile and so does the Ferndale location; the branch at Maple and Telegraph is very slow and not as friendly.

From the owner: First Merchants Bank was founded as the Merchants National Bank of Muncie, IN by Hardin Roads, a…read moreformer successful wholesale grocer, together with a group of service-minded businessmen during the Panic of 1893. The enterprising men invested capital of $100,000. Since then First Merchants Bank has been growing both organically and through mergers and acquisitions. The history and timeline of banks acquired includes: 1893 - Merchants National Bank 1988 - Pendleton Banking Company 1991 - First United Bank 1996 - Union County National Bank 1996 - The Randolph County Bank 1999 - First National Bank of Portland 1999 - Anderson Community Bank 2000 - Decatur Bank & Trust 2001 - Frances Slocum Bank & Trust 2002 - Lafayette Bank & Trust 2003 - Commerce National Bank 2008 - Lincoln Bank 2012 - Shelby County Bank 2013 - Citizens Financial Bank 2014 - Community Bank, 2015 - Cooper State Bank 2015 - Ameriana Bank 2017 - Arlington Bank 2017 - iAB Financial Bank

I needed help with my checking account and my online banking. The bankers seemed really happy to…read moresee me and ready to help. The wait time was zero minutes and the Manager Wes came over to the bankers desk and thanked me for coming in. This was like old school banking at it's best.

I have been banking at this branch for several years. I was a customer when it was Level One,…read moreprior to the merger with FMB. I never had an issue and was always treated politely. Last week I had to cash a few small checks and their was an issue with a $27 check. The manager, Wes Jenkins, came out from the back and treated me so poorly I was shocked. He was rude, condescending and could not have been less professional. I spoke with a district manager about the incident and nothing more came of it. I closed my account the next day.

Went to Chase Bank in downtown Birmingham, Michigan to make a Wire Transfer this morning. I stood…read morein line while ONE Teller waited on customers. The other Teller said she was "new and in training" and could not process transactions. The Bank Manager came out to ask what those of us in line were there for. I told him I need to make a wire transfer and the man behind me said he was there to make a deposit. The man behind me was told to step ahead on me while I was taken out of line waiting for the only teller that knew what she was doing to process my wire transaction. I still am confused as to why the Bank Manager didn't process my wire himself. He did not appear to be busy and kept walking around observing but not assisting. Soon after the Teller called me up, the line of customers in the Lobby started getting longer and the new Teller who could not process transactions, walked out from behind her station after so many customers asked if she could help them. She kept saying that she was new and unable to process anything for them. My Teller was getting nervous, but clearly doing the best she could as quickly as she could. She is a very professional young lady (Afrin) that is also new to Chase but is nice and kind to everyone. As she finalized the paperwork, the Bank's Manager came back, handed me the Wire form and said, "Look this over. If there is a mistake, its on YOU, not US." After I signed the form, I said to the Chase Bank Manager, "You need more people." He snapped and said, "No I don't.....I have enough people. All my Personal Bankers are in the back with Clients right now." I told him my experience with that Chase bank branch is one of extended wait times. He dismissed me and when I asked him to consider a waiver of my Wire fee due to the wait, he said, "No....Those are the kind of things that can get someone fired." Not a nice attitude to have with a customer who is also a large shareholder. If you are looking for a competently managed bank in the Birmingham area, do NOT look at Chase Bank in downtown Birmingham on Old Woodward Ave. The Manager is Rude, Unprofessional and needs to be sent to Customer Service Training 101. He apparently missed this training class when he was hired!

I have accounts here as a secondary bank for my consulting business. Part of me believes there is…read morea benefit to having everything in one place; part of me says don't put all your eggs in one basket. So I diversified with Chase. I use business checking and business credit card services. I also do almost everything with Chase on line which has been working fine for me. Even as few times as I actually visit the branch, they always treat me as if I come in every week.

Phenomenal, supportive customer service, which ultimately makes the client feel appreciated as well…read moreas relaxed!

Best branch in Michigan!! Staff goes out of the way to satisfy their customers and are very…read morepersonable. I am a frequent visitor at this location and will go out of my just to go here. There is never a wait time and you get assisted right away.

I currently have accounts at two other banks nearby but we are trying to get a Home Equity Line of…read moreCredit and someone suggested we try Huntington. I stopped in to inquire and found that the attitudes are open to putting in an application; that's encouraging. We will have to follow up and see if it can be approved.

Everybody is nice in that place. I bank regularly at this location and all my questions get…read moreanswered. Very clean and safe.

Carolyn has saved me the trouble of transferring to another bank after experiencing multiple…read moreproblems with other branches (Royal Oak, specifically )

I just opened two accounts with Huntington on-line so I am really new with them, the Birmingham…read morebranch is a second from my house and since they are open Saturdays I thought this would be great and it really is. This branch in particular is really classy if you can imagine a bank being upscale and classy... they are extremely friendly and even gave my 3 year son son Huntington goodies while we waited for a banker. Overall my experience was great and I go to the branch more than the one near my job, parking is also never a problem. The banker at the front name Allison is a joy to bank with!