The employees have always been most kind and helpful. I have recommended this band to others,…read morealthough the interest I hear is not as good as other banks.

This is quite possibly one of the worst credit unions I have ever had the misfortune to work with…read more They funded my vehicle loan so I thought switching to them for banking made sense; it was a horrible mistake. They're hard to work with, hard to get hold of, and only have sporadic locations that are not easy to get to. They do not work well with other credit unions and they hold a deposit for up to 14 days before funds are available, even when you're an established member. I will never, ever, deal with them again. As soon as I can refinance my loan with another bank, I will close all accounts. I've already pulled my checking, which they are refusing to close, and will tell everyone to STAY away from them.

Went to key bank today to open up an account had to wait a bit but great Service from lani she…read morewas friendly and understanding of my personal situation

I am looking for a different bank that will provide great or just as excellent customer service as…read moreTimberland Bank. Unfortunately, Timberland Bank is not local in Shelton. The service I constantly receive from this bank is bad or Timberland Bank just spoiled me. I use drive-thru a lot, so you would think that drive-thru means to be a little fast and convenient. At this bank, I have to fill out my withdrawal forms; whereas at Timberland Bank, I just have to sign my name and send in my driver's license. They fill in everything else for me. At Key Bank, I put my driver's license in the tube, and I receive a bank receipt of my deposit or withdrawal. So then I have to call and wait for the teller, and then ask for a balance receipt (and have to wait for that); whereas at Timberland Bank, they automatically send a balance receipt. Key Bank just is not as friendly and the tellers don't smile as much. They do what they have to do for the customers, but nothing else. They don't go that extra mile.

Dropped the big name banks and went to this credit union, never have any issues with anything…read moresince, never looked back AND never regretted it, in fact, these guys have gone above and beyond to help us, and other customers also. Note to so called banks ... your on the way out, credit unions are the only way to go as they offer the same services as banks and the customer services people USE to get from banks years ago, remember that?, back before the uber banks started eating the smaller banks up and adding them to their conglomerate? Tell your big name bank to stick it and Go Credit Unions, you'll never regret the move.

From the owner: Our Community Credit Union is a full service financial institution. We offer competitive loan and…read moresavings rates in addition to Mortgage and Investment services. We are a member owned, not-for-profit financial cooperative. * Savings and Investments * Checking and VISA Debit Cards * Loans and Mortgage Services * OCCU Rewards VISA Credit Card * eServices such as Online Banking, Mobile Banking, eStatements, FinanceWorks, Online bill payer and Direct Deposit.

When Umpqua took over Columbia Bank, I was excited. But unfortunately, when the Columbia Bank…read moreemployees left, all of the smiles you used to see left with them. Now it seems like all of the employees are unhappy and unconcerned about customer service. I am planning to transfer our accounts elsewhere. I want to feel like a valued customer when I walk into my bank, not like I'm interrupting something.

This is a treat bank. Small enough for great service, see Megghan, and big enough to cover the NW…read more I have been to 3 other branches and service is great all around.

We have been customers for over 40 years...and have been very happy with everything over the…read moreyears. It has always been swift action if we had a problem with our accts., and for car loans, etc., very fast to okay them. Thank you for being so great!

My wife and I have been members of WSECU for over 20 years. My wife always went in the bank and the…read morepersonnel knew her name. She was very happy with this bank and the employees. When she passed away I had to go in and make all the changes to our account. The staff was very courteous and handled every thing quickly and professionally. Very happy with this bank

They abandoned this location quite a while ago, 2 years? Took their ATM too. To do anything branch…read morerelated requires traveling to either Port Orchard or Gig Harbor.

Good bank, great people, reasonable rates, with kiosk services widely available. It is always a…read morepleasure to visit the bank and deal with the friendly, helpful people.

Stopped here for cash. Not where I bank, but the clerk was exceptionally kind and genuinely helpful.read more

Megan Osbekoff was so helpful getting our home equity loan…read more Thank you Twin Star for your excellant customer service.

The gals over at Hannegan branch are some of the most deceitful I have ever had to interact with…read more They are only out to collect as many fees as possible. They are not caring, friendly or helpful.

I love small town banks and this one is right up there in my favorites. They are friendly,…read morecourteous, CARING, and always willing to work with us. More than anything, they are our neighbors, and that means a lot to me.