There is no better customer service than the Lacey Branch of South Sound Bank. They are efficient,…read moreknowledgeable, and take a personal interest in all of their customers, regardless of the size of their accounts. Once you bank with them, you will NEVER want to do business with one of the "BIG GUYS" again!!

From the owner: You can reach us at (800) 562-8761 ext. 8019. At Timberland Bank, we are proud to provide flexible…read morefinancial solutions that help individuals, families and businesses achieve their goals. Whether you call, visit us online, or stop by our Downtown Lacy branch, we are committed to making banking and lending easier for you. Timberland Bank, Trusted Since 1915 - Member FDIC & Equal Housing Lender.

My experience with WSECU was extremely disappointing. I contacted the credit union seeking basic…read moreinformation regarding a loan account and was assisted by Julie. Unfortunately, I found her demeanor to be rude, condescending, and unprofessional. Rather than providing assistance or directing me to someone who could help, I felt as though I was being interrogated about why I needed the information. The tone of the conversation was dismissive and lacked the courtesy and respect that customers deserve. Customer service should be built on professionalism, patience, and respect. Even when information cannot be provided, there is a respectful way to communicate that to customers. Based on this experience, I was left feeling frustrated and undervalued. I hope management reviews customer service standards and provides additional training to ensure future customers are treated with dignity and respect.

We really appreciate WSECU. We were called by the credit union's fraud dept who asked if we'd made…read morea charge of $270(we hadn't). Immediately they blocked our card and sent new ones. The next day the money was back in our account and today we received written confirmation. We LOVE WSECU We've been with them since they opened their doors and we will never leave. If you need a new financial institution choose WSECU, you won't regret it.

Went to bank to pull out money and as always it's always complicated. This is the third time I have…read morestopped in a location because we never use this account. This is also the third time at a drive up window they want to update my information. So toxic we would close this account however they make that also very hard. My son who is in the navy and I have to both be at the same location. What a joke.

I would give them zero stars if that was possible. DO NOT open an account with them. I'll be…read moreclosing my account in favor of BECU exclusively. These people and their computers should kill themselves. The greed, laziness, disorganization and ostentatious 'we don't care' is disgusting. This goes for most corporate banks. But US Bank has caused me more headache in one month than any other bank in my 33 years on this planet. Again DO NOT open an account with these institutions. You know about 5 day holds which includes holidays? Yeah, well apparently their fucking computers get holidays too. FUCK THEM.

Not the banking of yesterday. No self serve desks for filling out slips, log lines at the counter…read moreand at the Banker desks. Has a cold feel to the lobby that is not inviting or conducive to wanting to bank there. Before I left Hawaii, all the banks were renovating their branches to be more 'cafe' like, warm, and inviting. Perhaps WA didn't get the memo!?

Extremely poor service; no drive-up window anymore. The branch has a phone number if you can find…read moreit, but they don't answer. Frequent account mistakes, long waits, only a couple of tellers, excessive account & check charges, etc. One banker, 3 times a week, by appointment only. Go somewhere else for representatives that care and treat you nicely. BOA website is now cumbersome. Calling their 800 phone # for account problems: long wait time to reach an agent.

We have been member for around 8 years. I think it's the best service around, always Friendly,…read moreProfessional, and outstanding Service . We moved to Tennessee 3 years ago but have kept our accounts open that's how good they are. Wish they were here The August's

I had a rough experience while working with Lacey Crossroads TwinStar branch to pay off a boat…read moreloan. On 5/5/22 I went to the aforementioned branch to pay off my boat loan as I had a seller lined up. The teller handed me a paper with my printed outstanding balance. I wrote the check and the teller stated I should receive my title in a couple of weeks. I waited until 5/26/22 for the title but called Customer Support since I hadn't received the title yet. The customer support agent informed that the loan is had an outstanding balance of remaining on the loan. The CS agent informed me that I have an option to get an Affidavit in Lieu of Title if I needed to sell the boat but the fasted option was to go back to the bank, pay off the remaining balance and request the Affidavit. I returned to the branch on 5/26/22 and went back to the teller that helped me on 5/5/22. I informed him that the loan was still active and I had an outstanding balance. I paid off the remainder of the balance and asked the teller what happened. The teller didn't know exactly what happened and apologized. The frustrating part of this transaction is the sale did not go through as I was waiting for the title. The teller did not give me the option of the Affidavit during the first visit. Gave me the wrong payoff amount and sent me on my way thinking I paid my loan off. I expect more from this branch after paying off a five figure outstanding balance. This experience was a huge waste of time and for that I won't do business again with TwinStar.

Everyone at this branch provides excellent service. Very friendly, accurate, convenient hours and…read moreinvolved in the community. Excellent!

From the owner: Olympia Federal Savings is a local financial institution with a proven commitment to the…read morecommunities we serve. We are knowledgeable and dedicated to providing personalized competitive financial services that will consistently exceed our customers' expectations. Our 8 Branch Locations: Downtown Olympia 421 Capitol Way S Olympia, WA 98501 (360) 754-3400 West Olympia 2420 Harrison Ave NW Olympia, WA 98502 (360) 754-3430 Belfair 24081 NE State Route 3 Belfair, WA 98528 (360) 275-6001 Lacey 4310 6th Ave SE Lacey, WA 98503 (360) 459-1156 Tumwater 303 Cleveland Ave SE Tumwater, WA 98501 (360) 754-9520 Yelm Highway 4860 Yelm Hwy SE Lacey, WA 98503 (360) 456-3470 Hawks Prairie 8300 Quinault Dr NE Lacey, WA 98516 (360) 493-1800 Yelm 907 Yelm Ave W Yelm, WA 98597 (360) 400-2100

This branch is very unhelpful and unfriendly. I recommend going to a different branch. The person…read morewho was supposed to help me refused because it would "take too long" when I made an appointment and arrived on time. I was trying to open an account here.

The front desk/greeter needs some customer service training. This is the second time I've…read moreexperienced unfriendly service. It's not that hard and it won't cost you to be nice or not rude. I'd like to see this branch return to a more welcoming service model. Currently, the greeting process feels dismissive; I was directed to a kiosk before being asked why I was visiting. Transitioning to a 'greeting first, kiosk second' workflow would make the experience feel much more professional and member-focused.

Terrible customer service my paycheck deposited and they wouldn't allow me to withdraw any money…read morewhen I ask why the first teller said he didn't have time to make the call for me but to sit in the lobby. I then approached the person that was supposed to make the call for me. She acted as if I was a burden when I asked Amanda the manager what I need to do. She said she was the only teller mind you no one else was in the line and that it wasn't gonna be able to help me. She then stared at me awkwardly in silence until I asked her should I just leave since she can't help me she shrugged her shoulders so I have left. Not a great first impression in Wells Fargo.

After losing my debit card I had to rush to the nearest Wells Fargo to make sure my card could no…read morelonger be used. I came into this branch around 11:45am and was told I'd have to wait until 12:30 for somebody to help me which with a 3 year old definitely would have been a long wait but I had no other option. So we sat down and not even 2 minutes later Ashlee was able to help me out. She was able to close my card, order me a new one and for the time being gave me a temporary card so I could continue on with my errands and not miss a beat when it comes to adulting. Ashlee not only made sure I was taken care of when it came to my card but she also took the time to walk me through how to set up my own online log in so I didn't have to use my husbands info when logging in online. Although this was not a planned trip, the wait time was not bad and customer service was excellent. This will be my preferred branch for all future visits.

I really enjoy this bank. I'm in and out…read more No hassles. We moved to Washington several months ago. And always bank at a credit union. Just seemed to fit our needs. This branch is clean. I notice there are some short waits for those seeking more assistance such as loans, etc. Staff always friendly and helpful. I wish there was a drive up ATM. Oh well, getting out of my vehicle and walking is good for me.

Terrible service and staff have bad attitudes. One even got arrogant and condescending with me…read moresmirking as she walked away being rude.

They are terrible i put a stop payment oct 11 after I lost my job and called every 3 months too…read moremake sure it didnt go thru well they waited 3 months dec 30 too be exact bounced my account they ran the hold stuff thru .twice then charged me overdraft fees in top of it .I walked into bank showed my proof they treated me like a harden criminal reported them too bbb and another company then talked too a lawyer .if there was a issue why wait 3 months then ruin my life .and customer serve on the phone is nasty too .oh they refused too close account or stop any more stuff from going thru as well I honestly am sick plan sick

No customer service by phone. Employee Isaac was snippy and condescending. No return calls. No…read morefollow-up. Very bad experience with the Lacey branch of Key Bank. No accountability. Should be shut down. They did not earn the one star I was required to give for this review. I called the branch a month ago, spoke to a lady who was going to follow-up and give me a return call. She never called back. They have been holding my funds from an account they closed. The 800 number for Key Bank customer service advised me to work directly with the Lacey branch on an account issue I was having. Yesterday, I called the branch again and spoke to Isaac who informed me they cannot discuss my bank account over the phone. This is the direct phone number for customer service at the Lacey branch of Key Bank and they can't discuss my account... this is their only job! I called the 800 number back and they are working on my concern which has now been ongoing for almost two months. The customer service team at the 800 number now has to be the middleman between me and the branch to resolve my issue. I have no confidence in this location and they are tarnishing the brand of Key Bank as a whole. Sad.