The owners are always there working and friendly. They always greet us warmly, know what we order. Highly recommend this locally owned and operated restaurant that supports other locals. read more

We visited on Saturday, 9/12/26, and unfortunately had some of the worst service we've experienced in a long time. The hash browns and waffle were good, but the scrambled eggs I ordered were very disappointing. Instead of fresh scrambled eggs, I received what appeared to be overcooked eggs that had simply been cut into pieces. The biggest issue, however, was the service. Our server never came back to check on us, and we had a very difficult time getting anyone's attention. It was obvious that the restaurant had regular customers who were receiving attentive service, but that should not mean other paying customers are ignored. We would have liked a refill on our drinks, but no one ever came by to ask or check on us. Overall, the food had some good points, but the lack of attention and service really took away from the experience. We left feeling overlooked and disappointed. We will not be returning. read more

Good old fashion dinner and clean. Good amount of food for breakfast I had the French Toast (fluffy) with scrambled eggs - very well scrambled & bacon - 4 slices (yay). MV husband got 3 egg cheese omelette with hash browns ( didn't have to ask for them to be chrispy). Good coffee!!! Services very attentive friendly, and quick. Only negative - small forks read more

Great family diner & food. Love the roast beef, corn beef,eggs,burgers,sandwiches. Owners are great. Come in & enjoy the ambiance. read more

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Enjoyed our breakfast--classic diner-style and everything met expectations. The coffee and French toast were especially good. Service was a bit awkward at times, but still decent. We'll be back! read more

Supper clean restaurant, excellent service and fantastic food. Have been here several times, never disappointed read more

Otto's Empire Diner - Fantastic breakfast! - Diners Near Me - Phoenix, Arizona

Excellent food and service. The only thing is, it's not the best value. Add-ons are very expensive~ I think $5 for a side of avacado. Very nice place to eat, but not wallet friendly. read more

Otto's diner is one of the last hometown style diners left in Phoenix. Great old-fashioned food the way it was cooked by your mama. 35th Ave. and Greenway Northwest corner. Go in there have an omelette, hashbrowns and toast for a great breakfast. read more

Great small restaurant. Has been a valley staple for years. Love the food. Really enjoy chatting with the owner.

I love this place. I'm going to autos for over a decade and they never disappoint you. The inside is really very diner-like with license plates and pretty much every place you can think of decorating the walls. The staff are wonderful and very courteous. The best thing about Autos is the portions. You really do get what you pay for as all the sandwiches and breakfast especially are large. I would be absolutely shocked if anyone walked out of that place still hungry. If you're up in the Northwest Valley definitely take this place in for breakfast. The biscuits and cinnamon rolls and eggs and home fries are not to be missed. I just happen to stop in for lunch this day and was very thrilled with the grilled chicken sandwich. This place is a staple in this neighborhood and hopefully we'll be for a long time to come. read more

Otto's Empire Diner - Grilled chicken sandwich - Diners Near Me - Phoenix, Arizona

Didn't feel very friendly and the breakfast reminded me of, just breakfast. Ambience was average.

Today the hubs and I decided to stop at Otto's Empire which it has been a few years since we'd been here. The food is so delicious I think better than years ago. We will definitely be coming back here. read more

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Otto's is easy to get too. It's close to the corner of Greenway and 35th Ave. It's easily accessible. Service is prompt and efficacious, then friendly. That tall thin waiter, I'd read about was proactive in meeting our needs. The atmosphere is reminiscent of the little luncheonettes in South Florida. The breakfast foods are delish. His Home Fries are done to a turn. They are cooked just to that perfect point. The coffee they serve is wonderful. Many of the breakfast combinations are unique. The breakfast burrito is served in a tortilla that is tender. The whole of the burrito is better than the sum of it's parts. It was so good. For the past 12 years I've driven past it. Always I've thought "I should go there" and wondered how a restaurant that's a simple old style dinner can stay in business. The mystery is solved. read more

way over priced. cook does not know how to make eggs over medium (all slimey) like over easy eggs..yuck. not friendly at all.

Overpriced compared to other breakfast resturants in the area. I dont mind paying but for what we got it was way out of line and the food was average. Wont be back read more

Dependable tasty food served by a staff that takes an interest in their customers. Food well done service one would expect at a five star joint. read more

Cozy atmosphere and reasonable prices and good food . Service is good and staff friendly good choices for breakfast and or lunch .

Came here for lunch as I was in the area. Cool place to eat. Food was prepared quickly and was good. Service was great. I would come back here again. read more

Really sad to say we won't come back. After 2 different visits, we've decided this place is not good for breakfast. Cons: uneven cook on food, very oily, cold in the middle, mediocre flavor, quality is worse than fast food Pro: friendly service and local business read more

I came in to grab a bite and was sat at a table promptly. I noticed there was a questionable smell, but we will get to that later. I was greeted by david, who had quite an attitude might i say....I ordered the pancakes, which he seemed annoyed by my order, but i digress. he barely came to check on us and if he did he was fast and irritated. After his rare check ins, we noticed the smell was from him.....? noticing how awful our experience was, we asked david for the manager and he said he was the manager...? is this how you wanna run your diner, david? i would consider some new management or at least AVOID david! read more

We stopped here for breakfast, as we happened to be in the area and enjoy supporting local business. We were promptly greeted and seated by a friendly young lady who immediately took our drink orders. Shortly after, the server arrived to take our order. His demeanor was stoic which isn't an issue, but probably not the best representation for front house customer interactions. Nonetheless, he was very efficient in taking our order. Our omelette lacked visual appeal but tasted very delicious. Our hash browns were extremely undercooked and flavorless. Our pancakes were hot, fluffy and delicious. Service was quick and the young ladies were on top of our refills. Overall, we had a relatively good experience. I'm glad we gave them try. 3.5. read more

I discovered this place 6 years ago when I moved to the neighborhood. This place has great diner style food and I love to come for their omelets, they make them thin and role the goods kinda like an egg crepe. Unpretentious and owner is always present , love it and I always come back!!!. 21 years strong, come support them. read more

I went there with a friend on a Friday morning at 9am and ordered the biscuits and gravy and they were already out. One would think that they could whip up another batch. They had only been open a few hours and claim to be homemade restaurant. The food I did order was just ok. Please people toast your bread properly. It was that in between where it just tasted stale and soggy. read more

Ive been here a handful of times and always enjoy it. The food is good, service is outstanding, and just an overall great place for breakfast. Prices aren't to bad either. I mostly always order the chicken and waffles. read more

Otto's Empire Diner - Chicken And Waffles - Diners Near Me - Phoenix, Arizona

We can not find another breakfast place this good and consistent every time! We drive from new river to eat here almost every Sunday. At other places We either eventually get sick from crappy cooking or the service just inconsistent. And the price thru the roof to boot. But not Ottos. Good every which way every time. And the biscuits are home made and amazing! read more

Never disappointed: only 5+ minute wait today for Mother's Day. My family n I ate: bacon omelette hash browns with wheat, 2 smooth coffees, 2 orange juices, pancakes eggs n bacon, waffles w/eggs n bacon n half 3 egg spinach/bacon n cheese omelette English muffin with hash browns. Friendly staff n nice atmosphere. read more

Be weary of this place. It's close to the house so we've been here a few times but we will not be back. Ronnie's Cafe right down the road is much better. Let's start with the place itself. Extremely small and the tables are practically on top of each other. Not that big of a deal. It's also very humid and muggy inside. They must have a swamp cooler instead of A/C. They seat you and someone gets you your drink and menus. Then they leave you sitting forever. Then ONE GUY (probably the owner, Otto) takes your order when he feels like it. The most recent visit we were sat with drinks waiting on him while we watched him seat two ladies next to us, after us. He got their drinks and took their order and still didn't come back. We were waiting over 10 minutes and this is common practice here. The foods ok. They need to work on their customer service. read more

A very standard diner with all the things one would expect to see. An old fashioned cash register, typical older style tables / chairs, and a greasy feel in the air. The pancakes are bigger than your head - fair warning! You'll want to share those mammoths with someone if you order them. My fiancee had the corned beef hash which he enjoyed. I think the down side to this location would have to be the service. They seem to be very efficient with getting food on and off the table, but other than that it's not overwhelmingly personable here. It's a busy location so I can forgive the idea of wanting to flip the table quickly to handle the rush(es) for the most part, but ringing up someone's bill without talking to them is a but much. Overall: B Definitely an "A-OK" place to eat if you are in a diner breakfast mood. read more

Otto's Empire Diner - Giant pancakes! - Diners Near Me - Phoenix, Arizona

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Great little family owned & operated diner! Server was very kind and attentive. Food was delicious. When I asked for a side of crispy bacon they got it perfect, I find most places will just burn whatever you ask to be crispy but not here. I noticed my server was being given a hard time by two women, but he remained professional and friendly throughout the interaction. read more

Food was AWFUL & so was the customer service!!WAY too Expensive and God forbid you dont like the food because they could care less. Their Turkey burger was rock hard and tasted like a hockey puck. Their fries were cold and mushy, lettuce was old and wilted. Buns were soggy. They didn't offer any solutions to the two meals. They just sent us on our way. read more

Otto's Empire Diner - Turkey Burger (hockey puck) and soggy fries and bun - Diners Near Me - Phoenix, Arizona

We have gone in here weekly for years and I am finally fed up. The food is great and the place is very clean but the bald guy is rude as hell. I have overlooked it until today. He made a smart ass remark and I will no longer tolerate it. This would be a great place if not for him. He has never been friendly in all the time we've gone in. No appreciation for our business. read more

Well I've been a few times now and I am please with the service and price and the food. The omelette come in two sizes. A whole omelette which is six eggs. Or a half omelette which is 3 eggs. When you order a omelette it comes with hash browns and a choice of toast or biscuits and gravy. They have a large selection of omelette's. So for myself I get a whole omelette with Swiss cheese and bacon with hash browns well done and biscuits and gravy and glass of water. read more

Let me be clear! I have been going to Otto's for years. The food is always great and I have never had a bad meal there. My discontent has multiple facets. My first complaint is that the serving size continues to shrink. For instance, breakfast omelets can be ordered full size or half size. Full size now is about what half size used to be. My second complaint is that even though there are prominent signs on the outside of the building that state that prime rib and eggs are served weekends and holidays, it might be as long as a couple of years that prime rib has not been available. They outsource the cooking of the prime rib and apparently they are having trouble procuring it at a reasonable price. I understand, but last weekend I mentioned that the signs ought to be removed and the server about snapped my head off and said they would just close their doors.? The restaurant is staffed by mostly one tall waiter who, while quick and efficient, is not Mr. Personality. It is really detrimental to the service. The short man is always a little more friendly and cordial, but usually just runs the register. The other staff are fine, but are relegated to bussing tables or other needs. Each time I visit this establishment, I find more reasons to increase the duration between visits. read more

Went to Otto's 30 minutes, before they were closing, so I asked them if it was too late. They replied with an eyes tolled back, no, but the whole time we were there, it was as if we were imposing on their time. I believe the owner, waited on us. Every time I asked for something, again, he behaved as though we were a bother. Food was ok, and the two kids that refilled our drinks, were great. Place is very clean & bright, but we won't be going back. I don't like spending money, where I'm treated as a pain. read more

This place is so nice! Cute decor with license plates all over. We were seated right away and our order was taken shortly there after. Our food showed up quick and hot! Nice!! So, service, food and ambiance all get a high rating. Definitely coming back read more

Food is pretty good, though prices have went up quite a bit since we first began eating here years ago (understandably). They close early so hurry up. read more

My husband and I went here because a friend recommended it. She raved about the biscuits and gravy, which I love, so I wanted to try them. When I ordered it, the server said they were all out and wouldn't have any until Saturday. It was a Tuesday or Wednesday when we went. I checked the menu online before we went, and biscuits and gravy were on it so I was immediately disappointed. We stayed anyway and ate and the food wasn't very impressive. I live in Tolleson and made a special trip just to go out there, so, needless to say, we won't be going back. It's not worth it. read more

This place is great! They have great costumer service and especially great food. They have great breakfast and lunch options. Even for kids!

Great place for breakfast. Been coming here for over 10 years. Portions are big and you be satisfied. Kids menus is awesome but my favorite is the country fried steak. Biscuits and gravy is amazing and pancakes. Wow!! You need to eat here. You'll like it. read more

Otto's Empire Diner - Veggie omelette half order - Diners Near Me - Phoenix, Arizona

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I love this place! The walls of license plates, the buzz of people enjoying a great meal, with a busy staff always greeting and replenishing. Otto's Empire is the place to be! read more