They initially came out to provide an estimate, and we were happy with the price, so we scheduled their next available appointment for Wednesday, 03/11/26. On the morning of the appointment, the owner, Otis, texted to say they were experiencing vehicle issues and asked to reschedule. We agreed to move it to Wednesday, 03/18/26. On Monday, 03/16/26, I tried to confirm the appointment but couldn't get through. I left a voicemail and sent a text, then made several additional attempts to follow up, but received no response. Unfortunately, they did not show up on Wednesday morning. The lack of communication and missed appointment felt unprofessional. While I can't speak to the quality of their work, the unreliability and poor communication initially led me to decide not to move forward. Update: Otis contacted me within an hour of my review going live. It turns out my calls were mistakenly flagged as spam on his phone, so he didn't receive my messages or voicemail. I appreciate the prompt follow-up and have decided to give them another chance. He also mentioned that Yelp messages are also a very good way to get a hold of. I will definitely takes note for future hire of professional through Yelp. read more

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He was competent and friendly. He was able to install my screen door and an awning above it. Thank you so much! read more

Otis Services - Screen door and awning. - Heating & Air Conditioning/HVAC Near Me - Desert Hot Springs, California

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Found Justin on Yelp on Sat afternoon and he was available to come out within the hour. He was super nice and professional. Handled a plumbing issue in like 5 mins (my mom accidentally flushed a cleaning rag down the toilet) and then went above and beyond to clean everything too! He then handled a bunch of tasks all over the place that my parents had been needing to get done for ages. He worked quickly and was just a really friendly and knowledgeable guy. He's now the new family handyman and my parents know who to call when they need something done. Highly recommend! read more

Justin is awesome! I asked him to come and do an inspection in a manufactured home I was intending to buy and he was so knowledgeable about them. I also had him install two mini splits ac and they are perfect. Now I'm going to have him rip out some ugly cabinetry and patch and paint. Very reasonable prices too! To top it off he's a super nice guy. Thanks Justin! read more

Great experience. Justin fixed our garbage disposal, kitchen cabinets, and repaired our wallpaper. He was super honest, knowledgeable, and really went above and beyond to help us out. His prices were fair and reasonable. Highly recommend. read more

Was panicked for the outlet frying. Justin Did amazing and it was fixed so quickly. Gonna hire them for more projects

Justin came out and did a fantastic job installing outlets for new lighted bathroom mirrors. The whole process was great. He responded quickly and clearly to my request for a bid, arrived on time, and quickly installed the outlets. And they work great. I will definitely use Justin again for additional work. read more

I needed a leak repair in my water main (outlet from the service valve). While they were here, I also asked if he could take a look at my leaking irrigation valves. Justin was very accommodating to my schedule and was very responsive. Prompt and courteous service, explained the work throughout the process. Very upfront and honest with pricing, does NOT upcharge for parts and even provides receipts. 1 year warranty for work included. I'm overall very happy with the service and will call upon again should the need arise. Glad to support this father and son team. Thank you! read more

Otis Services - Irrigation valves replaced, leaks fixed - Heating & Air Conditioning/HVAC Near Me - Desert Hot Springs, California

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Justin responded to my request immediately and that he was just completing a job near by. He arrived and had purchased a new plug for my project. He explained what he was doing and finished my job quickly. I highly recommend Justin fir both electrical and plumbing projects, plus he's a good person. read more

Thank you Justin for coming to our rescue on a Saturday!! We had a ceiling leak after an AC issue and he immediately diagnosed and stopped the leak. Unfortunately, we waited so long to address it that it caused damage to the ceiling....no problem for Justin at all. He took care of everything and more!! I'm so grateful to have found someone so friendly who explains what he is going to do and who is clear and up front about his pricing. I highly recommend Otis Services for your needs. read more

Otis Services - Ceiling damage after a leak. Repaired by Otis Services. - Heating & Air Conditioning/HVAC Near Me - Desert Hot Springs, California

Justin was awesome! He showed up on a holiday weekend and installed two new Nest thermostats in no time. While there, I asked about a small plumbing issue outside. He came back the next day and took care of that while I was out and sent pictures of the progress. Would definitely call him back for future work. Price was right as well! read more

back in January Justin of Otis Services came to realign an outdoor door for me. he was prompt, knowledgeable , friendly and reasonably priced. Normally this would warrant a 5 star rating from me. at the time we agreed that the weather stripping around the door should be replaced. he ordered this and I paid in advance for the material. He returned the following week but the material was an incorrect length. He said he would be back again with the right length in a week or so. after multiple attempts to contact him (8-10) I have heard nothing. This is very unprofessional and causes me to leave a less than stellar rating. read more

Justin is a great handyman and seems to be a jack of all trades! We needed two ceiling fans installed on our back patio and He responded immediately to our request for a bid and set up a time to do the job at a good price that was lower or comparable to other bids we had gotten. The work was perfect and he cleaned up the entire area and hauled everything away. We liked his work, expertise and friendliness so much that we hired him to install new shower and sink fixtures in our bathroom later that week. He also assembled a queen bed for us. We will use him again for any future jobs that come up. He gives you a bid upfront and there are no surprises. Just good, honest and reliable work and he will explain what he is doing as he goes along if you are the kind of person who needs that which I greatly appreciated. read more

Had a toilet leaking like a cup of water every day (floors wet surrounding the toilet). I had no idea where the leak was coming from. I kept researching it online for hours to see if I could fix it myself. So many things could have caused the leak. So, I gave up and searched on Yelp. Yelp has a new function where you can fill out this short 5 question survey, and then boom, Yelp automatically sends out your plumbing request to 5 nearby plumbers asking for an estimate. Within one day, Otis Services gave me estimate of $210, and I had two other estimates from other plumbers for $300. Obviously, I went with the cheapest estimate since they all had 5-star reviews. Otis Services scheduled an appointment on the next day. He was late by an hour, but he had updated me at the scheduled time that he was going to be late; I don't mind this because that means he completes his work before moving on to his next project. I had a handyman a few years ago who was so rushed to move onto the next customer (kept getting phone calls) that he left all of his trash out (sink parts) and just drove off. Anyways, back to Otis Services: Guy and his kid show up to my house and instantly figures out the problem (within like 30 seconds of looking at it). Fixes it in about an hour (because he had to drive to Home Depot to get the parts and come back); he verbally explains everything, but I really don't care because I have no idea how parts of the toilet work, lol (some people might like to know what he's doing, but I can already tell he is an expert). Now to the final results: Toilet is leaking no more! This guy is completely reliable, friendly, quick, and affordable. I will hire him on future plumbing projects. read more

Honest and thorough. Will definitely call again if/when my sliding doors need attention.

Absolutely outstanding service helping us out with a reatoation project. Added drywall in some areas we needed help in around the vanity and toilet area. Was very straightforward and answered a lot of different questions for other projects down the line I very much appreciate his honesty and straightforwardness and professionalism I would highly recommend him for any project coming up around your house. read more

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My outlets weren't working in my master bath and 2nd bathroom up stairs, couldn't figure it out. Turned up being a tricked gfci in downstairs bathroom *never tjought it would power upstairs*. Thought maybe he'd charge me less for literally 15 minutes of work and being 2 1/2 hours late. But still charged the entire price. He's a nice guy, but i won't be doing any business with Justin going forward. read more

A great find!! He was efficient, reasonably priced and did the job right. He's also good for more than just plumbing and he also did my chandelier install at short notice even!! Justin is now my go to person! Hire him! read more

These individuals are fantastic. They are amiable, highly skilled, and punctual. Most importantly, they delivered excellent results for my pergola. Justin assured me it wouldn't leak, and he was absolutely correct. Additionally, they managed to remove a 3x3' section of concrete. I'm extremely pleased with the overall outcome. Also, they give you the option of purchasing the supplies needed or they will. I opted to buy them, because, then you can decide on the quality. read more

Otis Services - Heating & Air Conditioning/HVAC Near Me - Desert Hot Springs, California

Justin is a professional of the highest limits .He gets the job done as if he was working on his own property. Quotes are really reasonable. We had a kitchen sink replaced and the finished job was remarkable. read more

We had Justin at Otis Services come find out why an old stove smelled of gas when we used it. He responded to my Yelp request within 30 minutes and came out that day. We had an old range top from the 70s that came with a condo we just bought. He figured out that the stove worked but was so old it required the pilot lights to be lit and stay lit. We had been using a lighter to light the burners. The second service was to check a dripping filtered water dispenser. We bought a new one and he installed it as well as a new kitchen faucet. The connectors to the water dispenser were an older size and he had to go to the hardware store to get a connector which adjusted the size of the existing line. That saved us a lot of time and money since we didn't have to replace the lines. read more

Excellent service.. It has been about month-everything installed works well. I will certainly use them again. All their comments and suggestions were good for my project. Will certainly do repeat business with this service again. On time, good suggestions, professional attitude. read more

Excellent service by Justin; will definitely use him again. He fixed several different issues, and his troubleshooting/problem solving skills are great. read more

Justin was super fast to respond and even got more done than I had expected. I had some issues with one of my outlets, plus one other smaller repair in my house and he did it so quickly I was trying to find other things to keep him busy for the hour. :) I will definitely use Otis James again and I as a homeowner who needs smaller things taken care of quickly, I can't say enough good things about Justin and his team. read more

I called Justin with a complicated plumbing problem in the morning and later that afternoon it was all fixed thanks to his quick action. He was quick to discuss the problem, then diagnose it on site, and then fix it! I will definitely be using Otis Services again in the future. Thanks again! read more

My new Bosch dishwasher was a completely new installed and works GREAT! Justin's was wonderfully courteous, and did beautiful work. It was impressive how they tidy up as they work. The area was cleaner then when they started. Justin and his team are thoughtful and very helpful too. He took time to help advice me on a side project I was completing myself. If you need someone responsible, knowledgeable and does great work call Justin at Otis James Services. I will use Otis James again and I recommend their services! read more

Otis Services - Works beautifully! - Heating & Air Conditioning/HVAC Near Me - Desert Hot Springs, California

Otis is doing good quality work and he knows what to do things correctly within the reasonable time. I would recommend his services.

Justin showed up on time and did a great job for us. We would definitely use him in the future.

I contacted otis services because my a/C went out in our business (castanedas) in less than an hr the job was done! Justin did an amazing job, it was our electrical panel! He changed our braker asap, he was kind,respectful,clean, and responsible.. am glad we contacted him read more

Justin came out same day to do some changes to my pipes from vinyl to PVC. AWESOME and fast work and everything was great. He is very very personable, friendly and professional - he also put in a new hose valve - super happy with the work. DO NO HESITATE to use Otis Services!!! read more

I reached out to Otis James Services, L.L.C to do some rather complicated lighting dimmer installations. He was out the house within 30 minutes and completed the installation in an hour and thirty minutes. Justin and his assistant were very professional, adhered to COVID standards and overall did a terrific job. As a CA contractor myself, I was very impressed to the degree of troubleshooting they went through to solve the issues with the house wiring to get the 3-way dimmers to function properly. Happy to refer Otis Service...! read more

Quick response and had an appointment within 24 hours. Great pricing and quality work. I would highly recommend.

Justin did a great job. I had a handyman cancel on me this morning and in a bind I went to Yelp and did a search for a small plumbing job. He responded right away and was here in no time, quickly fixed my issue and at a reasonable rate. He's coming back this week to do a few other things for me. Definitely would recommend him. read more

Justin is amazing. He is extremely talented and can do just about anything you need done. He painted and dry walled for us and it looks better than the work the painters did. He also installed new wall dimmers that are great, and he custom-built contemporary fencing to go around our air conditioner units. The guy is amazing, and really easy to work with. read more

We moved to the desert nearly a year ago and meeting Justin and company is definitely one of the highlights so far. It was an absolute joy to have someone like Justin who is super knowledgeable, helpful, friendly, shows up on time ready and prepared to do the job as discussed. No excuses no complaints, just a great smart guy taking care of the business at hand. As busy as he was, he was more than happy to take the time to answer any and all questions I had which is such a plus. He made suggestions that enhanced what I had planned for lighting and made it all happen fast, and it looks great! They were very respectful regarding mask wearing, and how they cleaned up after the job. I would highly recommend Justin and Otis Services! read more

Very responsive, made a late evening run out to the house to check my gas lines. Great guys and really hard working! Looking forward to having Justin out to do some more work at the house. Thanks Justin. As for Michele, very responsive. Appreciate your help and looking forward to some future projects! read more

We called him back today after a very satisfactory experience last Friday. We needed to have two ceiling pants installed, as well as a new circuit off of our panel a yes, he went to get the material for the electrical gain, prompt, efficient, and reasonable. I do not hesitate to recommend. read more

I really cannot say how pleased I am - I went from my power going out at 9pm last night to calling this morning and having a prompt reply and an appointment set for this morning by Michele. My home warranty company was unable to get here for 2 days and that was no bueno! So I had to find someplace who could come a bit sooner! I am still in shock that I got an appointment, the problem was resolved and the best thing is that I now have a company that I can hire to do essentially anything else I need like plumbing, etc. Justin and the other professional were so knowledgeable and friendly. They are also going to handle another project I wanted to have done but never knew who to hire for it - so I am so relieved to find honest and reliable pros to count on for that and all the other work I will need in the future. They were so fab that I was hoping the bill would be higher because they deserve it - I am leaving my card with my house sitter to call them should anything need attention when I am gone - that is great peace of mind. Look no further - this is the best place! read more

I had a good experience once for a simple plumbing bib and then I needed him again a few months later for another plumbing need and Justin just ghosted me! No response to my emails, never picking up the phone, never returning voicemails...That's not a good way to do business! read more

I don't know who wrote the reviews saying this company instantly responds to their needs. I had one visit from them to discuss the work needed - they talked a good story and I was looking forward to hearing their estimates...but then...nothing! I've left messages, sent texts, no response... I'm now very suspicious of their motive for showing up at all and certainly do not recommend this company read more