I had a hot water issue, and that was the hot water tank was not working. We can all agree no hot…read morewater is a serious issue. I spoke with Alex on the phone; he guided me through an attempt to cajole the thermocouple to start pumping out a serious flame instead of hoping the pilot light will be enough to heat 40 gallons. However, nothing changed, and the pilot light remained lonely and unaffected. Alex came by this morning to give me an estimate on a new tank; while here he turned the knob from the vacation setting to hot -- as I had done countless times -- and to my surprise the tank turned on. I'm convinced Alex has some magical touch. There was some positive mojo going on between the two of them, and the tank came to life. I want to express my gratitude to Alex for transferring his magical touch -- mojo -- to my hot water tank. I also appreciate his fair estimate for a new tank in the future, and finally being such a professional gentleman. I will be using him as my "go-to" in the desert going forward.. It was a positive experience for both me and my hot water tank, and I'm sure it's the tank that's thanking Alex too.

Alexzander was great. He replaced my water heater in my rental condo same day. I then hand him…read morereplace the water heater in my primary residence. Polite, efficient and reasonable.

My scheduled dryer lint removal was really done professional with the highest customer service from…read moreDavid Serrano. We will use priorityOne Air for all of our hvac and plumbing needs. Give them a call

I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

What a fantastic experience! Starting off with meeting their salesman Julien who showed up on time,…read morewearing a company shirt and listened to what type of system I wanted and what my budget was and then presented me with 3 options all within my budget and within 2 hours of our meeting! Next came the 3 person installation crew: Aaron, Johnathan and Jesus Jr. They showed up on time, in uniform and introduced themselves to me. They installed my new split system ac unit with an inverter compressor with a gas heat fan coil unit and installed new diffusers throughout the house in 10.5 hours working non-stop (I gave them access to the drinks in my mini fridge to keep them hydrated) but I was very impressed with their work ethic! They even fixed the 2 pre-existing issues I had with no air flow in 2 of 3 rooms by rounding out my duct work that had become squished. In the course of moving the old fan coil unit out and the new fan coil unit into the attic, the ceiling sheetrock was cracked; they took pictures and reported it to their boss and brought it to my attention. So, Next Level scheduled a repair man for the ceiling and a Tech to investigate the lack of air flow in the kitchen. 2 days later Roberto and Bryon showed up first thing in the morning. Roberto not only did a great job repairing my ceiling, he also repaired the area around the new thermostat that needed touching up. Bryon adjusted the volume dampers we added to our existing ductwork to force more air to the kitchen that had always been starved of air flow. My whole house is now very comfortable and I'm actually looking forward to receiving my electric bill to see how much I'll be saving!!! I found Next Level by using Google AI and asking for the best AC companies with the best pricing and the highest customer satisfaction ratings and Next Level was one of five companies I interviewed. They obviously have earned their reputation in this valley!!! Thanks again to everyone at Next Level for taking of me.

First conversation with John he didn't talk price. He discussed how the company runs. Discussed…read moreabout the installation and the installation crew with the years of service. Also, he told me about the rebate which no one else did until I contacted them back and talked about the estimate. So I recommend this company for service and installation. Pricing is exceptionable. And response on service is excellent.

Wes was very responsive, effective, cost efficient, and very friendly! Will definitely call him for…read moreall our plumbing needs and highly recommend!

I have used Wes at Desert Plumbing on a few projects. I trust him & his work. Fair pricing…read more Responds quickly. His company is in my contact info for any future plumbing issues.

Gene was great! We had an urgent water situation ... we had no water. I called, and he was able to…read moreshift his schedule and come right away with all the needed parts. The job was done quickly and done well. Gene is very personable and honest. I plan to contact him for all our future plumbing needs.

We called to get a new water heater installed that was leaking. Not only was he here the next day…read morebut he did an excellent job. Very meticulous about his work. He also made sure to clean up after himself. Please give him your work. You will not be sorry!

Our a/c went down this past weekend. The outdoor unit stopped running so the fan was just pushing…read morewarm air through the house, making it unbearable. I went onto the website on Sunday and booked an appointment for Monday afternoon. We were expecting the technician to show up between 3-6 p.m., but were thrilled when Christian called to ask if he could stop by a couple of hours earlier. He was very courteous and knowledgeable, and quickly diagnosed the unit and had cool air flowing again within about 30 minutes. He offered several service options, provided his opinions, and let me make my decisions without pressure. I was thrilled with NexGen when they installed the system seven years ago and am just as happy with their ongoing service of the system!

Signed up for the monthly plan , made appointment, was confirmed for 8-11, was called around 10…read morewas told it was rescheduled for tomorrow 3-6pm , wtf , now by dogs are suffering from their mistake of overbooking and you have NO PRIORITY like they tell you . Nextgen - you DISAPPOINTED US , now we are suffering more for a lie Bye- your phone people need to LEARN how to talk with customers- you messed up my appointment and I should call back to see if anyone cancelled - this is the stupidity of an uneducated customer service person , Ai will be a lot better then this mess -You should CALL ME if YOU FUCKED UP - Customer Service !!!! Duh Was I drop today since I am NOW part of your monthly guarantee income ? Wow - just surprised how aweful Customer service is getting with companies

Kevin is amazing to work with. Explains everything clearly, thoroughly diagnosed the problem before…read moredoing any fixes, and even negotiated directly with our landlord to get the best fix for us. They ended up re-piping the entire home and they did a great job. There was a small miscommunication on timing of work and Kevin apologized profusely and took full responsibility for what ended up not being a big deal. Would highly recommend Kevin and his team.

This was by far the worst plumbing experience I have had. AHS home warranty hired them to come to…read moredo a simple snake job. My shower got clogged with hair. I had to tell the plumber how to do his job. He takes his screw driver and starts trying to push down on the drain and stabbing it. He says I have to go through the drain because of the p trap. No snake is going to fit through there. It's a small opening. Every plumber I know goes through the over flow to snake it. He finally does what I suggested and magically he gets the hair. My drain is free. I decide to double check his work and look at the pipes through my access panel. Lo and behold now I have a leak from his screw driver stabbings. He comes back and tells me this happened because it's old and illegal? WTF are you talking about? Everything was good until you Fd up. He wants to charge me 300 to replace the tub stopper and 1200 to replace the pipes in the leak he just caused!!!!! We are not in the same world. I told him no thank you! Do not use this company!!! They will cause you more problems, don't take accountability and will double charge you for their mistakes!!!

As homeowners and full-time residents of the Coachella Valley, we prefer to work with locally owned…read moresmall businesses whenever possible, and All Desert Plumbing, Heating & Air Conditioning has been a great fit for us. Danny has been an excellent resource; his expertise is extremely valuable, and he's always been responsive whenever we've reached out since purchasing our home in February. He answers quickly, shows up promptly, and the pricing has been fair and competitive. It's clear this is a local, family-run business that takes pride in being personable, honest, and efficient. We have a few larger projects coming up, and we feel confident knowing All Desert will be up to the task. Highly recommend them for anyone looking for reliable plumbing and HVAC service in the area!

Briana a little dishonest , shady. Simple question: "what do you charge for an initial call/visit?"…read moreNo response but in a hurry to book an appointment and surprise you with a bill later. This is where they get you. Buyer beware!

Who knew that my 80-pound Standard Poodle's breakfast habits would eventually lead to a plumbing…read morelesson? I don't eat eggs--ever. But every morning I make eggs for my Standard Poodle, and apparently I've been sending the shells down the garbage disposal for years. As it turns out: egg shells + grease + time = a very expensive science experiment. Eric and Luis from USA Drain and Plumbing Works came to the rescue. They explained that our drains needed a full cleaning after years of buildup from oil and my "oops" egg shell habit. They were professional, friendly, knowledgeable, and never once made me feel silly for not knowing that egg shells don't belong in the disposal. What impressed me most was their respect for our home. They wore paper shoe covers while walking on our carpet--a small touch that speaks volumes. Excellent service, great communication, and now both my drains and I are much wiser. The poodle is still getting his eggs, but the egg shells are officially retired from plumbing duty. Highly recommend Eric, Luis, and USA Drain and Plumbing Works!

Called USA Drain to install a bathroom sink/vanity & remove am existing pesital sink. Matthew &…read moreRaymond were technicians that came to do the job. Both were very professional & paid attention to detail so job was done quickly & satisfactory. I highly recommend using USA for all plumbing needs. Also price was fair for the job done.

I have used Mr. Rooter for many years -- installed new water heater,…read morefixed toilets -- have dealt with David, Lance & Grant and they are all first rate professionals and their prices are reasonable. The women who handle scheduling and incoming calls are also first rate. Can't go wrong. Mary M, Palm Desert, CA

Fast, and fair in pricing. Job done same day. I will definitely call them again for future projectsread more