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    Oteri Auto Repair

    1.0 (2 reviews)
    Closed Closed

    Services - Oteri Auto Repair

    Auto transmission repair

    Routine automotive maintenance

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    8 years ago

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    Jiffy Lube

    Jiffy Lube

    2.6
    (50 reviews)

    At my oil change they gave me this paper and said my brakes needed attention and were dangerous. I…read moretook it to my mechanic and he said nothing wrong at all, pads are at least 75% and brake fluid clear. Very scary they are trying to scam us like this. I wouldn't of had jiffy lube do my brakes anyway, but still! My response to Jiffy lubes comment... I would not expect you to "account for my outside mechanic", but I would expect you to listen to a loyal customer who has brought a legitimate concern to your attention. And this mechanic is someone who I have known and used for more than 10 years. My instructions to him were as follows "I know my brakes were bad because the good folks at Jiffy Lube examined my vehicle and determined they were so go ahead and fix them". My "outside" mechanic called me and said that he will replace them if I really wanted him to, but there is nothing wrong with them, they have plenty of life left and I can't add any brake fluid because your brake fluid is full". So at best, your people are incompetent and your "standard evaluation process" that you stand behind is flawed. And at worst your people are liars and frauds. I fear for the elderly or the people that just trust you. Would they have just replaced them or been honest in the long run and said no you don't need anything? I have the documentation to prove it and I think I will contact the Consumer Division of the FL State Attorneys office and file a complaint since you do not seem to want to take ownership of the problem.

    My $300 oil change experience. I have to use the fleet…read moreservice my company provides to maintain my company vehicle, which I feel is abused each time I have to get the truck serviced The air filter was changed AGAIN to the tune of $70, also the wiper blades $80 are changed regardless of the condition of the existing wipers which worked fine. I understand the importance of keeping on top of maintenance, however the condition of the items being replaced do not require it, this seems to be Jiffy Lubes company policy whether you need it or not, nobody shows me the condition of anything, or explains the reason why. The impression I get is if you have a fleet card it's open season to sell you as much as possible. Enough about pushing unneeded replacement parts and let's get down to the nuts and bolts of the oil change. I know for a fact my truck has 10 grease fittings on the steering joints and upper/lower ball joints, each time I ask if the Chassis lube is included with the oil change service, and I'm usually told yes it is and that I don't require it because there are no serviceable fittings on my vehicle, or I'm told yes we did it as indicated on my invoice. Well I understand this task requires a little effort and is not as easy as selling a $70 air filter or an $80 pair of wiper blades, however the vehicle requires it and it's included in the service and yet when I inspected the fittings none of them have been touched. Please see the attached pic's. So I decided to inspect my $70 air filter install and found the air box open and the screws loose. Now I know the service people are not mechanics, however when simple tasks are not completed properly I begin to wonder if these people should be Unleashed on the public and trusted to service your vehicle. I called this store and explained my findings, and was told to bring the vehicle back and this" General Manager" Will inspect my findings and proceed as required. Well I already spent 1hour being serviced by you guys, and seen the results so thanks but no thanks. I decided to get out my grease gun and lube the Chassis myself, then I installed the cover of the air box Properly, also I sent the pictures to our fleet manager and told them don't pay the bill until you have a phone discussion with them. Now I hate nitpicking someone else's work however for $300 I would expect a proper oil change and not this level of incompetence regardless of who's paying for it. I could go on, however I have already given enough time and effort into this, I just thought you folks should be aware of my experience at this location.

    Oteri Auto Repair - autorepair - Updated July 2026

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