We were referred to Oswald Aluminum so we went to the store. They told us they would have someone come to our home and measure the opening for the new door because it was not a standard size. We got a call from Stan, the fellow to come out on November 30, 2021 saying he would be coming out the check the door size and description. He came out and gave us a price of $1200 which is high but we really did not have a choice. We were told it would be done in April when the door came in.
The door came in early April as projected, I was called by Scott to set a time to have it installed on April 6th and within an hour 2 men were at our home to remove and install the new door. It did not take very long for me to get uncomfortable with this. They complained about the old door installation, the frame work of the structure and said the new door would not fit because it was measured wrong. I told them I thought it would fit, just slow down and slide it in place instead of beating on it. I then walked away to let them have a chance to do their job.
The main installer Mike came to me about 45 minutes later and said they were done. He said it wasn't good but it was as good as they could do and he was sorry but he broke a floor tile. When I looked at the door it was not square in the frame, the top was so far down the door didn't even touch the weather strip and light came in most of the way down on the knob side. Mike said he would get back to me about the tile which he did but my confidence in his work is very low so I had it done by someone else.
The next morning I called the store asking to talk to Scott as I was told to do. The receptionist screened the call very tightly but told me I would be getting a call from Scott. Well he never called me or attempted to do so. Very Unprofessional!
I had the door rehung, had to get over-sized strike plates and different fasteners because they drilled so many holes there was no frame left to fasten the door. They just put caulk in the holes and stuck a screw in the caulk! The worst part of this is the door fits fine after I had to have it re-installed.
I feel it would only be right if I was refunded $375 for a bad installation but I'm still waiting for a call from Scott and so I'm not holding my breath!
The door is good just a terrible installation and very poor customer service.
Virg Van Ommeren
Ocala, Florida read more