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Osteostrong Central Paramus

3.0 (2 reviews)
Closed 9:00 am - 2:00 pm

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3 years ago

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Life Time - Welcome to the Club

Life Time

(153 reviews)

To whom it may concern; We are founding members of the…read moreMontvale New Jersey Lifetime Fitness. We've have enjoyed the club for over 12 years. We know that we are paying a premium price/dues and felt that the facilities and service were worth it. However, things have changed over the past few years. The bottom line is that we are still paying premium prices, but no longer getting premium service. We used to refer all of our friends to this club, but in good conscience we no longer refer. The machines are not well maintained, and when one is taken out of service it can take 4 to 6 weeks to repair. A number of the TV 's around the club have faulty feeds so pictures are intermittent. Many of the screens on elliptical and treadmills do not work. This situation has gone on for over a year, and management has been informed many times over these issues. The club has oversold its membership so that parking is a problem. Aurora classes are always waitlisted. I utilize your personal training services weekly and most recently, I spoke to the General manager, Dominick Delli Paoli, about a situation that has persisted for years. I am referring to classes that take place in the middle of the exercise floor. The instructor, Micah, blasts the music so loudly that I can't even hear my personal trainer and the sound is so loud that it is offensive. She lowers the music when she is giving her group instruction and then returns to the blasting music. I've spoken to management during the year and nothing has changed. Yesterday, I went to Dominick's office to request that he has the music lowered. I was shocked by his response. When I explained my request, he replied,"I will not do that!" He was rude and dismissive. I am stunned that the General Manager of an upscale club be so rude to his members. He sat at his desk and did nothing. I went back to my personal training very upset to be treated so poorly. We would like nothing more than to see this club return to its former excellence, but it's hard to believe that could happen with this current general manager. Respectfully,

I rarely write reviews, which should tell you how compelled I feel to share our experience at Life…read moreTime Bergen County. We've been Life Time members for years and previously used another club where the staff were consistently friendly. I won't dwell on the facilities here--fees are high, amenities feel dated (though I know upgrades are underway), and comparable clubs in other high-cost areas offer more. That's not my main concern. My issue is the pattern of rude behavior at the front desk and the lack of awareness and follow-through from management. Most troubling, my child recalls being called "illegalist kid in the world" by someone wearing a Life Time jersey in the Kids Club. I reported this to both management and the Kids Club manager. There was no follow-up. My child stopped going for a while--especially disappointing since the Kids Club was a big reason we joined. I also notice a clear difference in how people are treated. We continue to go because it's convenient, not because I want to spend my hard-earned money where discriminatory behavior is tolerated or customer service concerns are ignored. For what it's worth, not all Life Time locations are like this--our experience at other clubs has been much better. I hope this feedback prompts meaningful action: acknowledge the complaint, follow up with families, train staff on respectful conduct, and ensure accountability. That's the standard members should be able to trust

Life Time Studio - Welcome to the Club

Life Time Studio

(2 reviews)

Life Time seems to have popped up overnight and taken over the luxury gym space. I first saw an ad…read morefor a free introductory class at this location which is how I learned of them and then I saw that they also have a location at Penn station. For my introductory class, I signed up for their Core Pilates. It was really difficult to sign up. I had a hard time getting in contact with anyone (it took about 4 attempts). But when I finally did, the sign up process was easy. They had a lot of classes to pick from, including Pilates, Barre and cardio classes. I didn't realize when I signed up that this was a reformer class. I usually do mat Pilates, but there were a few other beginners in the class and the teacher was very patient and nice. The great thing about the reformer machine is that you can turn up or turn down the intensity of the workout according to where you're at. It does take more coordination than I'm used to being on the machine, but it was fun! The teacher helped make adjustments so I could get the maximum benefit, which I appreciated. The Hackensack facility was really nice and big. They had complimentary lockers and towels and the changing room and restroom were both clean. The membership is kind of steep at $279 per month, but they do have discounts for 26 years old and under an 65 years old and over at their other locations.

Lifetime Studio is the best fitness studio in Bergen County ! They offer absolutely everything from…read moreyoga to running to Olympic lifting , and offer a number of services & a ton of amazing supplements! The trainers and team are the best and have helped me become a fitness animal ! Thank you lifetime studio community!!!

24 Hour Fitness - Paramus

24 Hour Fitness - Paramus

(258 reviews)

Unfortunately, I'm not God's favorite... so I have to work out to maintain my figure... which…read morebrings me to my 8 year rollercoaster of a relationship with 24 Hour Fitness. I first joined in 2018 and it's sad to see how downhill the corporation has gone. The glory days ended shortly after the COVID pandemic. Since then, they've closed over 7 NJ locations, cut down opening hours, cut down on group classes, removed towel service, and have limited sauna and pool hours. I understand that it took time for gyms to recover and get back into full swing. But it's 2025 now. There's way too much competition in the fitness industry for 24 to be operating the way it is. I switch between the Paramus and Englewood Cliffs location, but I prefer this one since it's much bigger and has later hours. My biggest ick? The gym is not maintained well at all. Machines, equipment, hand dryers, and bathroom sinks are broken down for months. Dumbbells and plates are scattered everywhere, which is not 100% the employees' fault. There's a constant foul smell in certain areas, most likely due to broken pipes. The entire facility needs a deep cleaning from head to toe. What are we paying a maintenance fee for? Come on... Putting the negatives aside, there are some positives. *The Paramus location is spacious and has two floors. *The floor has all of your basic equipment: treadmills, bikes, stairmasters, squat racks, barbells, benches, dumbbells, kettlebells, TRX, cables, and machines. I can recommend this gym for beginner to intermediate lifters. It's not a bodybuilder or powerlifting gym. *Their Zumba classes are SO MUCH FUN. Don't judge a book by its cover... get in there!!! Take Lucia, Lynn, or Melissa's classes. Check the website for the full class schedule. *There's a basketball court, pickle ball games, and a racquetball court. *They have a sauna, steam room, pool, and showers with limited hours. I only use the sauna and it's relaxing when it's not super crowded. *My membership allows me to have access to other regional locations as well as bringing guests. Pricing is a bit all over the place. It all depends on when you join, what kind of membership you have, and what sales/promotions are going on. Some members pay $24 or $34 a month, while others are paying $54. It's best to ask the front desk what the lowest rate is. Overall, it's not the worst gym in the world. It gets the job done for my fitness routine. I just wish the maintenance was a lot better and that they would have later hours. Honestly, I've been thinking about finding another gym. If it weren't for the friends and community I've made and my lower price rate, I would have left awhile ago. I'm willing to spend more $$$ on a membership for a much better experience.

Only my second day here. Actually I was only there today for ten minutes so it doesn't count. I…read morebooked a court yesterday for today only came in to do that and they made a mistake and didn't book it. So frustrating bc I forced myself to get up and show up. And I need to do specific things. 1st day they also made mistakes about training and other things. Sky tried to make it better and I appreciate her for that. But only two days there and already full of mistakes and apologies. I signed up for two years and I really really hope it wasn't a mistake. Everyone so far has been very nice. But if you're not giving me the right info...i don't know I'm frustrated And it's not 24 hours ‍‍‍

Retro Fitness - New benches and squat racks!

Retro Fitness

(74 reviews)

$

DECEPTIVE BILLING PRACTICES -- BE CAREFUL BEFORE SIGNING ANY AGREEMENT…read more After years of being a loyal member with no issues, I was suddenly charged an additional $19.50 fee with no notice or explanation. When I asked about it, I was told it was a "glitch in the system" that overcharges customers -- but that I'd need to talk to the manager to resolve it. To prevent future problems, I even put a new card on file. Before following up, I contacted my bank (Chase), and they confirmed there was no reason my recurring payment -- successfully processed more than 28 times -- should have declined. When I spoke with the manager (Andrew), he gave multiple conflicting explanations: first a system glitch, then a bank issue, then a declined card, and finally said he had no control because billing is through ABC Financial. When I asked how the issue would be fixed, I received no clear answer or solution. Instead, the manager became aggressive and ended the conversation by yelling: "GET THE F*** OUT, IT'S TOO EARLY FOR YOUR BULL****." Immediately, I asked again to speak with the owner or anyone capable of addressing the situation. I even reached out through social media. After one month, radio silence. Today, I received another notice: my card supposedly "did not go through," and there is no a $9.50 late fee and another $19.50 charge added on top. I'm genuinely disappointed. If the business needs to raise prices, be honest about it -- don't hide behind deceptive billing practices or "system glitches." I enjoyed being a member, but I can't support a company that refuses accountability, overcharges loyal customers, and treats them disrespectfully.

I have been a Retro Fitness member for 9 years. In that time, I have done numerous classes (Zumba,…read morePilates, Booty Burn, Boxing, and more) and personal training sessions. There are so many things I love about this gym including the staff, other members, class variety, and supportive trainers. It's very clean, and new gym equipment is often added. Recently, they built an additional weight room as well. Further, Andrew and Sam listen to feedback and always try to accommodate members' needs. In terms of trainers, I have worked with Don, Amanda, and Taylor, and they all work hard to tailor workouts to the client, being especially mindful to find alternatives if the client has injuries. I highly recommend the Retro Fitness Fair Lawn location.

Osteostrong Central Paramus - healthcoach - Updated May 2026

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