As an ear patient for 46 years of my life with aggressive congenital cholestatoma, I initially was…read moreimpressed by Dr Syms and his PA when I started seeing them nearly 10 yrs ago. I still have nothing but good things to say about his PA; she is absolutely wonderful and thorough with her care of my ear. Initially, Dr Syms listened to my concerns and provided the necessary reassurance that he and his team would be able to provide. They lived up to that until after the pandemic. It was at that time that he changed his office's culture through a lax, unprofessional interactions and environment changes. It began with front office staff disappearing and some young kid with a salesman approach to "welcoming" patients happened. First issue is the kid that greets patients as they come in. He may be the nicest kid ever, but his approach is akin to a slimy car salesman. I am going to the office to ensure that my serious ear condition is taken care of and I will be able to stay alive with their continued care...and yes, my condition is that serious. This kid's lack of respect for the reality of the patient's current existence diminishes the status of what service Dr Syms provides. I can't believe that's the messaging of his brand that Dr Syms wants his current and prospective patients to experience before actually being seen by him or his PA. Second, I went to the Surprise location and was incredibly surprised about the fact that a doctor's office that focuses on neuro otology (serious conditions) would create an office environment that was no different than a pop-up, back ally doctor's office vibe. It didn't feel clean, sterile, and did not reflect the seriousness of why ear patients see one of less than a handful of neuro otologists in AZ. This concierge model of medical care for serious ear conditions is misguided and does the opposite of what patients expect. This model of care is better suited for spas, beauty, etc...but I want to trust that my doctor is going to respect the seriousness of my condition and his approach to care mirrors that need.

This is one of the worst medical experience I've encountered in some time. The doctor appeared 45…read moreminutes after the scheduled time and 50 minutes after the hearing test. The reason given by the Dr her self was she had two chatty patients before me. This is not a Dr who deals with emergency situations. This level of tardiness can only reflect a poor organization. Time to update your practices and procedures or hire new staff.

I have worn hearing aids for 15 years. Having been to several Audiologists in that time I haven't…read moremet one whom I like as much as Dr. Lisa and her student assistant, Laura. I moved to AOC with my Pediatric ENT, Dr. John Raines several years ago. Since my ears and issues evolved, I now see Dr. Peter Weisskopf. They are both amazing doctors whom i would happily refer to my friends (and write a yelp review for ;) ) The only downside at this highland office is that the front office staff always seems stressed and irritated. Working in Healthcare myself, i understand the possible reasons but i notice it every time i go in for an appointment. I don't think they realize that their job is appreciated, also. Thank you AOC for taking care of me and my little, complicated ears.

The medical assistant was very angry that I did not want to be weighed. When she said they need to…read moreweigh me because they're specialists and I named off other specialists. I go to that don't insist on me being weighed, she walked out. Update: dr. Yi and the rest of the staff were great

I am sure the Doctor himself is great, his office staff needs to be replaced. I explained how my…read moreson has a bead stuck in his ear and the ED Doctor last night recommended him... staff interrupts me says "so he'll be a new patient", our next apt is at the end of June. I reminded her that I don't think a bead should be stuck in someone's ear until the end of June and she just said ... yeah sorry we "don't have no doctors available ". This woman who is the first impression of your practice, sounded as if she just woke up, was rude and lacked any professionalism. Good luck.

Dr Fucci is great. His front desk staff is incredibly rude. They act annoyed at everyone. With the…read morenumber of elderly that don't fully understand what's happening/can't hear, they should be extra compassionate.

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

10/10 experience. I…read morewaited maybe 5 minutes for my appointment. I was seen for two tests. Both were done promptly. My PCP got the results the next day. The staff was very friendly. I'd go back to the Avondale location.

Went in by referral for a VNG test. Dr Dennis was amazing. Easy check in because forms sent via…read moreemail and online submittal. My referring doctor should have the results by Friday. Convenient location, friendly staff and easy pre-instructions.

Dr Anderson (Board Certified by the American Board of Psychiatry and Neurology, Board Certified by…read morethe American Academy of Sleep Medicine, Board Certified by the American Board of Obesity Medicine ) and his staff are amazingly efficient, professional, well prepared with information, has sleep study available at their premises, a plan of action to help me, and above all caring. They are all so very nice. WOW!!!! I was amazed by how fast my insurance approved my sleep study (the very next day-unheard of for my insurance) and they were able to book me within a week since I was flexible. Also, again approved immediately were CT scan. Their staff and Dr Anderson must be highly regarded and/or know how to request my necessary testing. Again my insurance approved my tests the next day!! I am excited about hopefully finally finding an answer and/or treatments that will help me on my road to better health!!!

The name of this business is Phoenix Sleep Medicine (PSM) and it ONLY has a 2.9 rating on Google…read moreand a 1.9 rating on Yelp????!!!! It should be PMS because the way the owners run this place is a bloody mess!!!! The dismal ratings seems more appropriate for a shi($y restaurant, not for a shi&@y azz medical facility! Took my 92-year-old father here to address his sleep issues. We showed up seven minutes late. I was told by the front desk person that we only have a five minute grace period and that we would need to reschedule our appointment. Two minutes late is two minutes too long!!! If this fake doctor operation stressed this ridiculously lame policy to their clients PRIOR to their appointments and stressed that they need be on time, I wouldn't necessarily have a problem. Time is money. However, no mention of this requirement was ever stated. I was given the option of rescheduling. Hard F'ING pass!! If they're going to treat their prospective patients with this much disrespect, we can only imagine how F'd up their treatments will be for everyone!!! Clearly they have no conscience when it involves WASTING YOUR time. Some Google reviews from patients state they had to wait as long as 45 minutes to an hour before their appointments started. They won't wait for you, but you certainly gotta wait for them. That's called a One Way street that moves only in THEIR DIRECTION. Bottom line, if you want to use this sad, sorry and pathetic physician's office as your go-to for sleep abnormalities, go do that. The rest of us will watch this place and its Google and Yelp ratings implode from their lack of professionalism. These so-called Sleep Doctors are ASLEEP at the wheel!!!!

Very very happy with their professionalism. They know what they are doing. I have MS. My program is…read moredesigned for that - and it is maximizing what I have left. They listen and are so tuned in to you - they have picked up on days I have been weak, worked me, and then told me after 75% of my program for that day - 'we are done'. They will work you within your limitations. And they will let you push yourself when you have 'The Juice' that day.

OSR in Sun City has the best staff! Working with Dr. J made all the difference on getting back to…read morenormal. He works with you and listens to you. Will always do my arm exercises now! Never seen such a happy staff!!

Lots of people at this location drop the ball but Erica made it all better making sure everything…read morewas handled last minute.

Easy scheduling with a very helpful staff starting with my phone contact and then when I arrived…read morefor my appointment. Sean the technician was superb since I was slightly anxious at 76 years old to have a test for the first time. The neurologist was professional patient and knowledgeable. I recommend this medical facility without reservation. I am a retired MD.

Thursday, June 13 visit at Zounds, Oro Valley with James LaVin was very helpful and successful…read more Left aid had stopped functioning and right aid was starting to do same. James fixed them both up along with my charger and I was on my way in 30 minutes. Highly recommend James and Phonic aids. Greg West

I've been going to the Hearing Center for two years. Honestly? Linda is the only reason I go back;…read morehis PA. Otherwise, I would have looked elsewhere. Dr. Syms was an alright surgeon, but he has no bedside manners and doesn't listen to patients.