Very very happy with their professionalism. They know what they are doing. I have MS. My program is…read moredesigned for that - and it is maximizing what I have left. They listen and are so tuned in to you - they have picked up on days I have been weak, worked me, and then told me after 75% of my program for that day - 'we are done'. They will work you within your limitations. And they will let you push yourself when you have 'The Juice' that day.

OSR in Sun City has the best staff! Working with Dr. J made all the difference on getting back to…read morenormal. He works with you and listens to you. Will always do my arm exercises now! Never seen such a happy staff!!

As an ear patient for 46 years of my life with aggressive congenital cholestatoma, I initially was…read moreimpressed by Dr Syms and his PA when I started seeing them nearly 10 yrs ago. I still have nothing but good things to say about his PA; she is absolutely wonderful and thorough with her care of my ear. Initially, Dr Syms listened to my concerns and provided the necessary reassurance that he and his team would be able to provide. They lived up to that until after the pandemic. It was at that time that he changed his office's culture through a lax, unprofessional interactions and environment changes. It began with front office staff disappearing and some young kid with a salesman approach to "welcoming" patients happened. First issue is the kid that greets patients as they come in. He may be the nicest kid ever, but his approach is akin to a slimy car salesman. I am going to the office to ensure that my serious ear condition is taken care of and I will be able to stay alive with their continued care...and yes, my condition is that serious. This kid's lack of respect for the reality of the patient's current existence diminishes the status of what service Dr Syms provides. I can't believe that's the messaging of his brand that Dr Syms wants his current and prospective patients to experience before actually being seen by him or his PA. Second, I went to the Surprise location and was incredibly surprised about the fact that a doctor's office that focuses on neuro otology (serious conditions) would create an office environment that was no different than a pop-up, back ally doctor's office vibe. It didn't feel clean, sterile, and did not reflect the seriousness of why ear patients see one of less than a handful of neuro otologists in AZ. This concierge model of medical care for serious ear conditions is misguided and does the opposite of what patients expect. This model of care is better suited for spas, beauty, etc...but I want to trust that my doctor is going to respect the seriousness of my condition and his approach to care mirrors that need.

This is one of the worst medical experience I've encountered in some time. The doctor appeared 45…read moreminutes after the scheduled time and 50 minutes after the hearing test. The reason given by the Dr her self was she had two chatty patients before me. This is not a Dr who deals with emergency situations. This level of tardiness can only reflect a poor organization. Time to update your practices and procedures or hire new staff.

I am sure the Doctor himself is great, his office staff needs to be replaced. I explained how my…read moreson has a bead stuck in his ear and the ED Doctor last night recommended him... staff interrupts me says "so he'll be a new patient", our next apt is at the end of June. I reminded her that I don't think a bead should be stuck in someone's ear until the end of June and she just said ... yeah sorry we "don't have no doctors available ". This woman who is the first impression of your practice, sounded as if she just woke up, was rude and lacked any professionalism. Good luck.

Dr Fucci is great. His front desk staff is incredibly rude. They act annoyed at everyone. With the…read morenumber of elderly that don't fully understand what's happening/can't hear, they should be extra compassionate.

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

The medical assistant was very angry that I did not want to be weighed. When she said they need to…read moreweigh me because they're specialists and I named off other specialists. I go to that don't insist on me being weighed, she walked out. Update: dr. Yi and the rest of the staff were great

Dr. Ye is so caring and intelligent. He listens to all Your…read moreconcerns snd answers all your questions! He diagnosed me correctly after a year of going around in circles with other doctors.

Terrible responsiveness. Won't pick up phone when they are called…read more Also, the website to get one's results is terrible.

I have never had an experience like I just had at this diagnostic laboratory. I was told to…read morepromptly arrive at 7:30a. No one got to the center until 7:45a, at which time a surly and antagonistic "neurodiagnostic techninician" named Britt (male) could barely mumble a hello. Once taken back by "Britt", I was ordered to remove my pants and don a blue pair of paper shorts. When I asked him if he could tell me a little bit more about the procedure I was having (EMG), he stated "Just put the shorts on and lay down on the table." Okay. Once he re-entered the room, I had to ask him his name. There was no introduction. While he was gathering what he needed, I asked him "What are your credentials?" He rattled off a couple of certifications that apparently permitted him to attach electrodes to my legs. There was no bedside manner at all; he said absolutely nothing to me except "pulsing now." I tried to tell him that I was a bit anxious about a procedure for which I had heard was exceedingly painful. I asked him, who does the second part of the procedure? He again rattled off some doctor's name that I couldn't pronounce if you paid me. "Britt" continued his electrode-busy work, not caring at all when I asked him to stop sending pulses through my ankles. It hurt terribly. "Britt" completed his ritualistic assault of everything neural in my lower extremities, gathered up his crap, and left with a flippant "Take care." Now enters a slovenly-looking, previously unidentified doctor something-or-other, shuffling his feet, and mumbling a quasi-introduction. He kept mumbling "okay, okay" to himself when I wasn't even asking any questions. When I asked him to clarify exactly WHAT he was going to do to me, he stated that he was going to insert needles deep into many muscles "from my hip to my feet" over and over again to measure the neural activity. When I shared my fear of needles, he said "it will hurt." I had a baaadd feeling deep in my gut - and my gut is never, ever wrong. I apologized and said, "Yeah, I'm not doing this." His response was (of course), "Okay, okay... [mumble, mumble]." I sat up, took off the blue paper shorts, and hightailed it out of there. On my way out, the front desk lady (who had finally made it work ), was literally screaming at me "Ma'am! Ma'am!" I didn't look back. This was, quite possibly, one of the worst medical experiences of my life. My heart was pounding when I got back to my car. As I am in the field of medical malpractice, I could not help the feeling that I had just dodged a bullet. I cannot believe that with today's technology we cannot figure out a better way to measure neural activity in our bodies. Until that day comes, I'll just sit here and be numb in my feet, thank you.

They do not care one bit. They'll lightly instruct you on what to do, tell you how many reps, then…read morejust walk away. What if I'm doing something wrong and my injury worsens? I told them I was no longer coming in to avoid charges, plus I didn't need it anymore but they made me think I did. The woman who told me she was "so happy for me!!!" That I'd healed and no longer needed their services, said it was all taken care of, then the next week I get a creepy call from one of the physical therapists asking where I was. SO UNPROFESSIONAL AND CREEPY!!!!!!!!!

My 12 year old son is a soccer player and has been struggling lately with pain in his heels and…read moretightness in his legs, impacting his ability to run normally. The staff at OSR we're all incredibly friendly. They talked to him about his pain and how he's been impacted. They made him feel so comfortable and heard. Chris, the director, was so awesome with him. He explained everything in a way that my son could understand and not be terrified by. Our pediatrician had told us the issues with his feet were "no big deal" "super common for active kids his age" and "he'd grow out it". Chris was honest with my son about what was happening with not just his feet, but his whole lower body. He told him the work it would take in the PT office and at home to really start feeling better. During our first visit we did a lot of stretching, heat therapy and some cupping to loosen up the Achilles' tendon, calves and hamstrings. He felt pretty sore afterwards but Chris has set that expectation with him. He was actually pretty optimistic leaving the office, which has been a rarity the last few months since he's been in such pain and trying to play through it. We can't wait to go back next week and getting our little guy back to his speedy confident self again.

Dr Anderson (Board Certified by the American Board of Psychiatry and Neurology, Board Certified by…read morethe American Academy of Sleep Medicine, Board Certified by the American Board of Obesity Medicine ) and his staff are amazingly efficient, professional, well prepared with information, has sleep study available at their premises, a plan of action to help me, and above all caring. They are all so very nice. WOW!!!! I was amazed by how fast my insurance approved my sleep study (the very next day-unheard of for my insurance) and they were able to book me within a week since I was flexible. Also, again approved immediately were CT scan. Their staff and Dr Anderson must be highly regarded and/or know how to request my necessary testing. Again my insurance approved my tests the next day!! I am excited about hopefully finally finding an answer and/or treatments that will help me on my road to better health!!!

Completely incompetent staff. Money hungry. 7 pages of medical hx to fill out. A different…read moreanswer every time you call with a question. Went elsewhere.

First time visiting this location and my experience was great during my visit with the doctor…read more However, the receptionist was not at her desk and on her phone taking personal calls when the lobby was empty so it made check in longer. While this usually isn't a big deal for me, I was extremely ill and wanted to see a doctor as soon as I was able to. Doctor Leroy Parker IV and the nurse I believe his name was Pedro were great. They listened to all of my concerns and symptoms and made sure I was taken care of during my visit. It was quick once I was in the room and given all options necessary for my care.

I paid my co-pay when I went there and then all of a sudden I get a bill for my co-pay from Banner…read more No one would help me. They kept giving me numbers that didn't work or they said that it was the wrong people. I don't know if they're trying to commit fraud or if the person at the front desk just doesn't know how to process payments right. Don't go here.