Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

I have worn hearing aids for 15 years. Having been to several Audiologists in that time I haven't…read moremet one whom I like as much as Dr. Lisa and her student assistant, Laura. I moved to AOC with my Pediatric ENT, Dr. John Raines several years ago. Since my ears and issues evolved, I now see Dr. Peter Weisskopf. They are both amazing doctors whom i would happily refer to my friends (and write a yelp review for ;) ) The only downside at this highland office is that the front office staff always seems stressed and irritated. Working in Healthcare myself, i understand the possible reasons but i notice it every time i go in for an appointment. I don't think they realize that their job is appreciated, also. Thank you AOC for taking care of me and my little, complicated ears.

The medical assistant was very angry that I did not want to be weighed. When she said they need to…read moreweigh me because they're specialists and I named off other specialists. I go to that don't insist on me being weighed, she walked out. Update: dr. Yi and the rest of the staff were great

The thing about specialists is that they're now a dime a dozen. I've had a bunch of ENTs, so I…read moreknow the drill Dr Syms keeps current on the most cutting edge technology. This won't matter to you until you need it, but when you do, this is the guy to see The audiologist, PA and other hands-on staff is excellent. The office staff not so much. The one change I'd make is to have a way for the HoH to make an appointment. The answering machine isn't loud enough.

As an ear patient for 46 years of my life with aggressive congenital cholestatoma, I initially was…read moreimpressed by Dr Syms and his PA when I started seeing them nearly 10 yrs ago. I still have nothing but good things to say about his PA; she is absolutely wonderful and thorough with her care of my ear. Initially, Dr Syms listened to my concerns and provided the necessary reassurance that he and his team would be able to provide. They lived up to that until after the pandemic. It was at that time that he changed his office's culture through a lax, unprofessional interactions and environment changes. It began with front office staff disappearing and some young kid with a salesman approach to "welcoming" patients happened. First issue is the kid that greets patients as they come in. He may be the nicest kid ever, but his approach is akin to a slimy car salesman. I am going to the office to ensure that my serious ear condition is taken care of and I will be able to stay alive with their continued care...and yes, my condition is that serious. This kid's lack of respect for the reality of the patient's current existence diminishes the status of what service Dr Syms provides. I can't believe that's the messaging of his brand that Dr Syms wants his current and prospective patients to experience before actually being seen by him or his PA. Second, I went to the Surprise location and was incredibly surprised about the fact that a doctor's office that focuses on neuro otology (serious conditions) would create an office environment that was no different than a pop-up, back ally doctor's office vibe. It didn't feel clean, sterile, and did not reflect the seriousness of why ear patients see one of less than a handful of neuro otologists in AZ. This concierge model of medical care for serious ear conditions is misguided and does the opposite of what patients expect. This model of care is better suited for spas, beauty, etc...but I want to trust that my doctor is going to respect the seriousness of my condition and his approach to care mirrors that need.

Dr Anderson (Board Certified by the American Board of Psychiatry and Neurology, Board Certified by…read morethe American Academy of Sleep Medicine, Board Certified by the American Board of Obesity Medicine ) and his staff are amazingly efficient, professional, well prepared with information, has sleep study available at their premises, a plan of action to help me, and above all caring. They are all so very nice. WOW!!!! I was amazed by how fast my insurance approved my sleep study (the very next day-unheard of for my insurance) and they were able to book me within a week since I was flexible. Also, again approved immediately were CT scan. Their staff and Dr Anderson must be highly regarded and/or know how to request my necessary testing. Again my insurance approved my tests the next day!! I am excited about hopefully finally finding an answer and/or treatments that will help me on my road to better health!!!

The name of this business is Phoenix Sleep Medicine (PSM) and it ONLY has a 2.9 rating on Google…read moreand a 1.9 rating on Yelp????!!!! It should be PMS because the way the owners run this place is a bloody mess!!!! The dismal ratings seems more appropriate for a shi($y restaurant, not for a shi&@y azz medical facility! Took my 92-year-old father here to address his sleep issues. We showed up seven minutes late. I was told by the front desk person that we only have a five minute grace period and that we would need to reschedule our appointment. Two minutes late is two minutes too long!!! If this fake doctor operation stressed this ridiculously lame policy to their clients PRIOR to their appointments and stressed that they need be on time, I wouldn't necessarily have a problem. Time is money. However, no mention of this requirement was ever stated. I was given the option of rescheduling. Hard F'ING pass!! If they're going to treat their prospective patients with this much disrespect, we can only imagine how F'd up their treatments will be for everyone!!! Clearly they have no conscience when it involves WASTING YOUR time. Some Google reviews from patients state they had to wait as long as 45 minutes to an hour before their appointments started. They won't wait for you, but you certainly gotta wait for them. That's called a One Way street that moves only in THEIR DIRECTION. Bottom line, if you want to use this sad, sorry and pathetic physician's office as your go-to for sleep abnormalities, go do that. The rest of us will watch this place and its Google and Yelp ratings implode from their lack of professionalism. These so-called Sleep Doctors are ASLEEP at the wheel!!!!

Best ear doctor on the planet! Do not go anywhere else. He took a tumor out of my ear! Complete…read moresuccess

Dr. Macias is an excellent physician, and has vast experience. It was a privilege to work emergency…read morecases with him at Banner University Medical Center and I was delighted he was accepting new patients when I needed him. Can not recommend his skill highly enough. Anita P.

Thursday, June 13 visit at Zounds, Oro Valley with James LaVin was very helpful and successful…read more Left aid had stopped functioning and right aid was starting to do same. James fixed them both up along with my charger and I was on my way in 30 minutes. Highly recommend James and Phonic aids. Greg West

I've been going to the Hearing Center for two years. Honestly? Linda is the only reason I go back;…read morehis PA. Otherwise, I would have looked elsewhere. Dr. Syms was an alright surgeon, but he has no bedside manners and doesn't listen to patients.

This office has four stars, which is great but when I called today to see if they took my insurance…read moreor not, they told me that I would have to be seen by the doctor and evaluated to determine if they take my insurance or not that's egregious and outrageous and as a matter of fact, there's some other issues with that Policy good luck

Great atmosphere. Easy quick exam. Explained details in laymen terms. Receptionist was very…read morefriendly and Dr Pitrone easily explained the whole process in detail.

I absolutely cannot say enough good things about Dr. Chapple and his entire staff. My daughter was…read moresuffering from chronic tonsillitis her freshman year in college and he was able to get her in for surgery right away. I would highly recommend him to anyone!!!!

At first I believed this to be a great office. They got me in same day and the doctor met with me…read morepromptly. This is when things turned out to be horrible. I came in with a severe ear infection and met with Dr. Chapel for all of 5 minutes since he took a personal call while in the room and his phone kept going off. Then he told me he would send over an oral antibiotic and a ear drop antibiotic and I should feel better in 24 hours. His words exactly. I waited 4 hours to get the meds and trying to call into their office is a complete joke, their call center is completely rude and hung up on me multiple times and refused to help transfer me to the office just so I could ask when they were going to send my medication only for me to drive back to the office to finally get an answer. This continued for 3 days! I called the next day crying in absolute pain and finally got pain meds only for them to not work at all and today calling their on call doctor at 5am and not hearing back anything until I personally had to call to speak with his MA and was in such absolute pain that they were finally going to get in contact with the doctor. At this point I was so fed up I went to the ER and was immediately treated and cared for way better than this office even attempted. Their clinic manager, Sandy doesn't give two shits either and was almost blaming me for why my pain was so bad and making it out to be that I didn't follow my medications as directed. Absolutely ridiculous!!!! All I wanted was help and to get the adequate care I deserved and this place was a nightmare! Avoid it at all costs!!!!!!

Extremely kind staff that were incredibly patient with me during what was not at all a pleasant…read morenerve conduction test. The technician was so sweet and could quite easily see I was uncomfortable with procedure. It was a series of multiple shocks but she was as gentle as possible and great at trying to keep my mind off the uncomfortable procedure being performed. I couldn't have asked for more knowledgeable & kind staff for what was a not so fun neurological examination. HIGHLY RECOMMEND!!

Dr. Baldridge is excellent. I have been a patient for many years but have noticed the office staff…read morereally don't care about you. I had my annual review August 7,2026 via Zoom and requested an email with the annual report and recommendations. Despite many requests via messages (as no one in the office will talk to you) this never happened. I have additional issues with mask leaking due to pressure and have tried to get them to adjust or at least contact me since I have not been able to use my cpap for at least two weeks. A week ago I was assured someone would get back to me. Never happened. If you expect care other than the annual review, this is not your best choice.