We brought our autistic son to Orthoworks a year ago having the greatest fear that he might not be able to handle the procedure of Invisalign. Amazingly with their expertise, professionalism and genuine concern and attention they gave my son, they gained my son's trust and confidence that they made a huge difference on my son's teeth because of the excellent work and service they provided. I want to give my earnest gratitude and commendation from the front office associate, Alma, who provided all the assistance and genuine kindness to us during the process, all the doctors, assistants and staff that exceeded our expectation. I gave Orthoworks A+ for their excellent work and service and will recommend it to my family and friends. read more

Orthoworks puts a bad taste in my mouth every time I think of how they hustle patrons. My husband had his braces done here. Well he lost his retainers and I was fine with paying for a new one. When I consulted them they told me it would cost $550 for a new one. Well they didn't know before hand that I check with his dentist to call his insurance company if they will cover retainer fees. The insurer said they cover a one time fee of $500. So when I went to orthoworks to get him molded and discuss prices. They said $550 so I tell them that his insurance covers $500 so then they said ok. Walk to the front then came back and said that his insurance covers $500 but they would need an additional $550 total from us to cover their fees. Smh. I had no choice because no other orthodontist will mold him for a replacement if he was treated by them. So I paid and just said to my husband when our son needs his braces done we won't be coming here. My sisters had their braces done here and this is how they tack on fees. Shame on you Dr. Tomer Shen and ortho works establishment Update review: the person I guess that handles complaints contacted my husband about my yelp review. He didn't know I rustled up one so when she called he didn't know what she's talking about. When I told him he agreed that they should be reviewed about because IT HAPPENED / PLAIN AND SIMPLE read more

I have had nothing but positive experiences with ortho works! My 9 year old is in the process of getting her braces and normally she's super shy, but the staff is so welcoming that she felt comfortable by her second appointment. So much that she doesn't like me to go inside with her any more read more

I really appreciate how accommodating the staffs are, especially Alma. I have not been able to come in for an evaluation and braces adjustment since they limited their operations but now that they're back on schedule, it's been fully booked. However, Alma was extremely kind and helpful. She helped me find and set up an appointment that best fits my schedule and needs. read more

I've been going to orthworks since i was a kid and everytime i go it's an amazing experience. all the doctors and employees are so nice and helpful. I used to be so insecure about my teeth and now i love them so much and keep going back for check ups and they are just the best! they are really good with people all ages and i really recommend going there. read more

Every time I come in they always take care of me and make sure I get the right care I need. Love this energy environment and they are always so nice to me. I recommend anyone coming here if you want to get invisalign or braces!! read more

Came here to bring my daughter for her first appointment. Even with this pandemic going on and how it effects everyone, but the service provided to us was very professional and respectful. From the entrance to our exiting I was provided with assurance and trust. Thank you Alma for your patience and professionalism, also thank Nina for being hospitable, and last but not least. Dr. Ma I appreciate the consultation presentation, brief but sweet. Thanks again hope to see you all on next appointment. Stay safe. read more

Great customer service, dr.ma and Nina were extremely helpful and made my Invisalign treatment very smooth and easy.

First let me say I had my braces done from Orthoworks some 15 years ago when I was in my teens, with AMAZING results. My son is now a new patient of theirs and I gotta tell you, hasn't much changed (that's a good thing). Their Dr's and staff are very friendly and patient. Atmosphere of the office is great. For Ortho their prices to me seem fairly reasonable compared to other offices I've referenced. They explain everything in full detail step by step in lay-mans terms. My son has a long Ortho journey, I'm glad I'm doing this with Orthoworks once again. read more

Consistent. Consistent. Consistent. These ladies make you feel welcomed from the start of consultation to each appointment. I am greeted by Monique, May and Edna as soon as I walk through the door. There are several technicians, but appointments can take up to an hour. I usually see Dr. Shen, but Dr. Yee is also very advisable. Their goal is to correct your teeth as safely and efficient as possible. You'll feel instant changes within the first week. They have sinks for the patients stocked with toothbrushes, floss and mouth wash. The office is very clean and the patient chairs are sanitized and covered with plastic lining. Also, they open dental instruments from new sealed packages. OrthoWorks gives you pamphlets of information about what you need to know about your braces and how to maintain them at the beginning of consultation. They have a nickle wooden program they offer to earn cool prizes! They offer Invisalign, ceramic, tradition metal and other options. Needless to say, I highly recommend OrthoWorks to everyone of all ages. :) read more

Love them! Love them! Love them! I got my braces here 21 months ago so I feel like I now know their business well enough to finally write a review. Where do I start? The location is perfect. It's really easy to get there through public transportation, Bart, bus and Caltrain. If you drive, parking is never an issue, there's always plenty of parking. I also love how close it is to Tanforan mall. I can take advantage of my trip there to get a few things off my shopping list. It's super easy to communicate with them, the phones are always answered pretty quickly and they always sound so friendly. They focus on your phone call, unlike other offices where it seems like they're not listening to you and you have to keep repeating yourself. I love their late afternoon appointments, as late as 7:00 pm on certain days of the week, no need to take time off work. The Doctors and the assistants are always so friendly, they smile, they make eye contact and they just make you feel comfortable. I never have to wait more than 15 minutes pass the time of my appointments. I have no idea how they manage to stay on schedule because they just always seem so relaxed, no one ever seems to be rushing. Absolutely love them ! read more

The place is pretty welcoming. I suggest going to the same doctor, one you have found to be helpful and consistent, so that your treatment isn't delayed. My favorite is Dr. Yoon because she will tell me exactly what she is doing and will address the concerns and questions I have. Not too sure about the wooden nickel plan-it's not as much of an incentive when you are older, but the prizes seem to be useful! I think it's great they are using Yelp now too. Their receptionists are okay...depends on who you are talking to. Most I have encountered seem to usually be in training or something because they take a long time for simple things. Calling them is usually a hassle too. Getting things done in person is a lot easier. Will update when I finally get my braces off. (Even though it's been over two years, and the estimated time was a year and a half ) read more

So I recently just got my braces on it went by pretty fast. I didn't even notice that my wires were on. The dental assistant who was helping me out was really nice her name was Cherry, she was easy to speak to and it made time fly by quick. I'm happy that I got my braces at Orthoworks! I'm even interested in doing an externship in the future(: GREAT PEOPLE GREAT VENUE GREAT SERVICE (= #WIN read more

Professional, friendly, knowledgeable are my top 3 words to describe Orthoworks. Every visit is quick and at ease. I feel very comfortable with the staff, from the receptionists to dental assistance to doctors. They always make patients feel welcome and create an enjoyable experience each time. I trust Orthoworks and would not even think about going anywhere else. read more

I got my braces on at Orthoworks in San Bruno in 2009, wore them for the required time frame, and then had them removed. The results were excellent. Within the less than two-year period that I wore them, I had to show up for my appointments so that adjustments could be made as necessary. The only thing I can say about the office staff is what characterizes them the best: kindness, pleasantness, and caring attitudes. No matter who I came in contact with during each of my regular appointments, I encountered office staff that were kind, caring, and pleasant. From Monique & Vivian (and others) at the front desk to Tina & Doreen who were the RDA's that worked on me, I was greeted with a smile and a friendly greeting, every time without exception. In addition, they actively engaged me in conversation and we would often make jokes that had each of us laughing quite hard. Another thing that also stands out is that they actually remembered things that we had discussed at my previous appointment which sometimes was one-month prior. It got to the point to where I actually looked forward to my next adjustment because they were so friendly. I was an adult patient, but to them age has nothing to do with how they treat their patients. I would often observe how they interacted with other patients (many of them much younger than me) during my appointment and I noticed that they treated everyone the same. I totally recommend this place for having Ortho work done, not just because you will get great results, but also because it was a fun journey getting my teeth straightened. Thank you, Dan S read more

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Was here back from 2002 - 2005 as a high school kid, now back in 2018 to get Invisalign as an adult. Same great experience all around! Saw some familiar faces such as Nina and Mo and Karla was also of tremendous help as well. Definitely bringing my kids here later on if they have crooked teeth or if they're still around. read more

I was dreading of taking my two kids to the Orthodontist's office today but the experience today at the office proved to me that I had nothing to worry about. My kids were in very capable hands throughout the session. Dr. Ma was professional, attentive, and friendly. The clinical staff, Tina and Janet were quick and skillful and made both kids felt at ease. The finance specialist, Monique, was understanding and patient of my financial situation and went above and beyond to work out a payment plan for me to afford both of my kids' braces. And thanks to Alma for being warm and helpful in scheduling out our next appointment. If you need braces, definitely come check this place out. read more

We came in for a consultation and ended up committing to have our twin girls get their treatment here. Thanks to Monique and Dr. Hao Tran for making sure that all our questions are answered. Not to mention that they are just awesome and nice people - and that matters 110%. read more

My 16 year old twins have been coming to Orthoworks for braces since 2015. It's always a pleasure to be there for appointments because they are so efficient (minimal wait times) and friendly staff and doctors. Monique, Valentine and Alma do an AMAZING job managing the front desk and are always professional, friendly, knowledgeable and available to help book or cancel appointments as well as answer any questions. Dr. Yoon has been my twins primary orthodontist, however, all the orthodontists and staff get 5 stars. I am grateful to Dr. Yoon for being able to correct my twins teeth! If I choose to get Invisalign, I will definitely choose OrthoWorks because of the great service my teens have received and their teeth look AWESOME. Thank you Orthoworks! read more

I was referred her by my aunt and I'm loving it here. They have a clean environment/office, supplies, very easy and fast check-In & check out system. Everyone is friendly, get your questions answered, they provided whatever supply you need for your braces - rubber bands, wax, floss (kind for braces), toothbrushes, etc. I've been with Orthoworks for 1 1/2 year now and planning to get my braces off this summer before college :) read more

I was so glad to get braces. My overbite made me quite self conscious, and now my teeth look better than ever! The people there are kind and make sure that you're okay. They make friendly conversation with you while they're working. The doctor in San Bruno is really sweet and the people there seem to really know what they're doing. I was very blessed to have this opportunity with a good orthodontist. Thumbs up! read more

I got my braces a few years ago. The attention was always very fast and speedy. The equipment and area seemed very clean and I noticed how progressively, the office improved (either with faster check in by using a touch screen or better waiting time). The staff was very friendly and overall I had a good braces experience. Would recommend again. read more

The people at Orthoworks are all very professional and friendly. Even more importantly, I feel that they work fast and efficiently, making the most of your time using the least of it. I can see the effectiveness of their methods as my teeth shift into visibly straight curves. I would definitely recommend Orthoworks to others; it has not only established a highly esteemed reputation, but also continues to prove that it is well deserved. read more

I'm usually very fearful at going to the dentist, but orthoworks takes away that fear! The dental assistants bring life to the company! Funny, nice, real people. Appointments are quick and painless! My braces are going to taken off soon and I dread the day I won't be visiting this place... read more

The whole staff is great and Alma is a totally awesome person!! Each time I've gone in its been a delightful experience. Very hygienic and well sanitized. read more

My daughter is a new patient and I am so glad that we found this place for her braces. The staff are very nice and friendly. The first time we went we had a consultation done with Tina, one of the RDAs and she made it so easy and comfortable with my daughter. She's very knowledgeable and helpful. Kudos to Monique who handles the financial aspect. She answered all my questions thoroughly with regards to the cost and payment plan. So far I'm pleased with Orthoworks. Can't wait to see my daughter's beautiful smile read more

I LOVE ORTHOWORKS!!! How many people do you know that looks forward to going to their ortho appt? The staff are wonderful, knowledgeble and compassionate. Great communication also...Mercedes is the BEST! read more

Note: I went to the OrthoWorks in Hercules. I called about needing a new retainer and they gave me the next available appointment! Though I had to call a few times, before they actually got back to me. They are very nice and accommadating, they even give you a paper with your appointment and remind you through email, which is very convenient and helpful. read more

This office was highly recommended by friends, family and my dentist. And I know why! I have experienced first hand the 5 star treatment that they provide to their patients! The doctors and assistants have been great. Special shout outs to Dr. Yoon, RDAs Janet, Nina, Fanny and Cheryl and front desk Karla, Lyndia! A place that truly cares about patients' needs with five star service! read more

The doctors and staff here are amazing. Everyone makes you feel like family. Alma at the front desk is wonderful. She always works with my availability to find me appointments that best fit my schedule. She's kind, caring, and always very helpful. I've been coming here for my checkups for the last 6 years and my experience has been great every single time. I highly recommend Orthoworks San Bruno for your orthodontic care. read more

Great staff and really friendly. Excellent job on my treatment!! Highly recommend!! -Jose marquez read more

After working in a service environment for many years, I was always self concious of my teeth. I decided to get braces at the age of 22 and it was the greatest investment I ever made. I was first introduced to this place from my cousin who received treatment here. This office is really popular. Every appointment was on time (huge plus) I hate waiting... I like that they have an arrangement of magazines I actually read! The website was easy to navigate. Especially, if you need to find out what time your appointment are if you forgot to write them down. The staff is really nice and accomodating. Looking back now, 2 1/2 years really flew by. I would definitly recommend this place! Everyone I know who received treatment here have great smiles. read more

Very satisfied with my care here! Dr Zhang and Janet were so kind to see me and help me with my retainer placement, after a car ran over it (long story). I appreciate how accommodating the office is as a whole, and I'd recommend them to any friend or family member. Their reliability and cooperativity truly goes a long way. read more

Hello, firstly I love how nice and helpful the receptionists are, but I heard Doc Ma will be moving out of the Sunnyvale location and I would love it if she were to continue her work there as I greatly enjoy how well she can explain the procedures and processes that are going down at each vist. Thank you kindly read more

I wanted to inquire about getting braces. I called and the receptionist was really rude and she was not trying to help me. She asked me for my social to check my benefits when I said I'll be paying out of pocket. I'm sure this place is great because my friends and family went here for their braces. Her name was Brenda and honestly customer service is a big thing to me and that was the worst that I've had. read more

Came in this office for an adjustment today,the staff was friendly and courteous.I had an difficult question about my insurance and they called the supervisor (Tina),she was able to answer my questions as well as provide me with additional information I was unaware of.I would recommend OrthoWorks for all your Orthodontic needs. read more

No response for 3 weeks on my email regarding new sets of maintenance retainers. This could cause me to lose my entire FSA balance as I need to spend it by the end of the month, and their lack of response for a significant period of time could have real financial effects. read more

Been a patient here for almost 2 years and they always make you feel at home and comfortable. Their staffs are really awesome specially Edna,May and Monique at the front desk they are super friendly and accommodating. I never had an awkward visit here and scheduling an appointment is always easy and as fast. Thank you ladies keep it up!!! read more

Thank you to Ms Alma, the receptionist to accommodate us on the days to make our time and appointments manageable, and to Dr Yoon, my gratitude for the time and effort in helping my daughter get her braces in good shape. read more

They did an amazing job on my braces. Ms. Alma at the front desk is always so friendly and warm and Dr. Yoon is amazing at what she does. Thank you guys! read more