Ive been coming here for more than 2 years. I must say their customer service and the best for their patients is in their best interest. I had some issue along the way through my process and they were open to my needs and made the experience with them at its best! Recommend at its best! read more

This is my second time going for my 15 year old daughter and the front office staff is very nice and welcoming. Terry K. who helped change my daughters wires and rubber bands was sooo helpful and comforting to my daughter. Terry also explains after care very well and she even had such a wonderful idea by having me take pictures after she placed my daughters rubber bands to help us remember! You can tell Terry is very knowledgeable. I totally recommend Image Orthodontic and I also recommend Terry to help with applying bads and wires she is the best !!!! read more

I'll update this review after they respond to me. Note: This is regarding their pediatric dentistry communication and billing, and not their orthodontic services. Echoing what a previous reviewer stated their non local call center makes contacting them impossible. I intentionally selected this location because Phi Luong for Kali Kids was the nearest in-network pediatric dentist recommended on the Cigna website. I filled out a new patient form on the Kali Kid's website toward the end of Dec 2025, and someone from Image Orthodontics (same facility?) called me the next day scheduling the earliest appointments at the end of March 2026. They requested a copy of my insurance information with an out of state number. I repeatedly asked them to confirm that my Cigna insurance was in network, and one time they confirmed. The dentist and assistants were very polite, and made my children feel comfortable. I didn't have issues with their care, and quality of work. My issue was two weeks ago I received a text from an out of state number stating that I owed $53 or will be reported to collections. I called the office to request a copy of the statement before I paid, and a non local call center picked up stating that they couldn't reach the local office, but would ask them to send it to me. They never did. This morning I received two bills in excess of $200 owed after insurance stating that Yan Kalika Dental Corporation was out of network after I previously confirmed with their office that they were in-network. Speaking with Cigna they stated that it was because the dentist that worked on my children were not in-network. I tried calling their office again for a non local call center to pick up stating that they couldn't reach the office, but would ask them to call me back. I also left an email, and will stop by their office if I don't hear back soon. This is extremely frustrating because I specifically selected this office and confirmed with their team that my Cigna insurance was in-network, and am left with a $200+ bill because I was mislead. I'm waiting to hear back, and may take my business elsewhere based on how difficult it is to reach the office. read more

I love image orthodontics but lately i found out they recently have a call center which also utilizes ai representative. While i have no problem with companies or clinics using ai representative, but with this recent change its even harder to get to anyone. Like for example, I lost my aligner and wanted to see if I can get a sooner appointment. I couldn't reach out to anyone. And this was a month before the appointment i have already set 4 months ago. Before I can reach the front desk and get my questions answered and not have to keep going on circles with an ai. Another feedback I would like to give is during my appointment today when I said I want to go through refinement, the dental assistant told me to wear my elastics much as possible. Which I understand. For me, it felt like she was trying to discourage me. But she didnt understand my bite was better on the last try, which is the tray that I lost. Which is entirely my fault. And i was using my elastics diligently until i had to go back to my second to the last tray so that I have something to wear in the meantime. I know she meant well but she didnt understand as a patient that my bite was far different and better, and thus, i wanted to go through it. No matter how much i wear elastics it didn't push my teeth the way I want it to be. I also wish the orthodontist asked me first If I was happy with the current state of my teeth but she didn't. read more

They did amazing with my teeth and they made sure my teeth were very straight, the dentist are all nice and organized office with a good vibe. I totally recommend this place if you want to get your braces. read more

I came here for a second opinion on braces. I love the staff they are so friendly and very well priced! I'm so excited! Contract was super simple and it was super fast to get through the consolation read more

Everyone is always so nice and positive. Front desk staff go above and beyond. Angela worked so hard on getting me an answer when I presented new insurance information same day . Terry was so sweet and hook my daughter up with teeth whitening for being nervous about getting her braces off. Dr Wong as always so patient and thorough in his explanations, even though he seemed like he was bouncing from chair to chair and he always has the best socks. I definitely recommend Image Orthodontics read more

Staff is friendly and accommodating with schedule changes if needed. The only thing I would recommend for the staff is to give an update my daughter's progress with her Invisalign progress. Besides that, we haven't encountered any issues and would recommend Image Orthodontics to anyone that is looking for ortho services. read more

This place is amazing. Staff are always ready to help their clients for anything such as setting up appointments and discuss other details when it seems confusing. My daughter is very happy with her new braces. Staff always makes sure that she's comfortable whenever attendant is adjusting her braces. read more

Overbooked. One dentist for a ton of clients. Had an appointment at 9am. On the day of the appointment (40 mins before my appointment) i got an email saying it was switched to 9:10am. Arrived at the dentist office at 8:50am. Waited until 8:35am then got sat, the rubberbands were taken off and the dentist didn't come until around 9:45 am. Then she told the assistant next steps. The assistant was then interrupted by front desk lady who had a question about a client on the phone, and we had to wait while they figured that out again. read more

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Amazing experience, I'm so happy with me treatment, I finished it today and my teeth looks amazing, thanks! Very efficient staff.

High satisfaction, increased confidence, feeling like a valued person not just a number. Friendly,very welcoming,professional, fun. Highly recommend 5star read more

My daughter gets her care here. Each time she's been here front desk staff SO FRiENDLY and makes it a comfortable environment. The office coordinator very nice and is very helpful. She helps you understand the process of what is going to happen at my daughter's appointment. Very clean and just a caring environment. They have a great team. No worries every time I come here. Friendly , fun and caring team. read more

Sonya, and rest of their staff are really caring about the way they handle their patients. Even took extra xrays to make sure it was correct. read more

The staff and clinical team have excellent customer service. They always make us feel welcome and explain the process well. Very clean environment and positive experience every visit. read more

My son got his bracelet from here, the team is incredibly experienced. Thank you for excellent care!

Came here for invisalign, the office here was great. got my scan done and started my treatment quickly. The front desk ladies are great with billing and scheduling issues. always on top of reminders and appointments. The staff were so friendly when during the treatment and the doctors are so calming and welcoming. Would recommend if youre thinking about orthodontic work read more

Yes they did an amazing job with a friend of mine that needs an extraction and have osteoporosis dx, great job

I've been going here for almost three years, and every time I'm handled with gentle and care! I always appreciate coming here, and I love coming back. My teeth are coming together very well, and everything is very efficient every appointment read more

Everything went well with our son and we're looking forward to starting work with our daughter! Dr. Wong is the best!

The manager Sonia reached out to me. Told me they needed to take photos and evaluate them to see if the changes in my smile was aligned with what was describing, before they could make a decision about reimbursement. I told her I was no longer comfortable coming into their office, she suggested a date and assured me that Marina would not be there. I go into the office and Marina is there. She response, "I needed her today." Sonia then immediately states they will likely decline reimbursement and recommended another one of their ortho chains. They haven't looked at my photos yet, I told you I developed problems with my treatment and you're telling me they're just going to continue to take my money? She continues to drive me into their new location and deters me from going with a non-Image ortho office, telling me I would have to pay thousands but at their new office they would start me on a brand new treatment. Reimburse and give me the chance to go somewhere else to fix your mistake. I had already paid $320 to get a consultation with another ortho and she suggested me to get another second opinion. I already paid out of pocket because your ortho gaslit me, your office is refusing to reimburse me before any deliberation and now suggesting me to possibly spend more money to get yet another opinion?? Sonia acknowledges that I appear upset and that maybe seeing Marina brought up previous feelings. You acknowledging having Marina there was a mistake on your end, only furthers evidence that you do not take your patients considerations seriously. You could have easily called me and rescheduled me a different day. read more

Image Orthodontics - The goal was to move my four front teeth up I can feel and see everything else was pulled down and inwards, gummier. - Orthodontists Near Me - South San Francisco, California

I had such a lovely experience today! The office team was extremely helpful :) The front desk team made sure I was taken care of ! read more

Image Orthodontics - Orthodontists Near Me - South San Francisco, California

Nice Place !!! Amazing customer service . Very good treatments and an excellent explanation of your doubts read more

Image Orthodontics - IMAGINE Orthodontics - Orthodontists Near Me - South San Francisco, California

My daughter! Just removed her treatment for the braces. And I totally loved their service very accommodating and they will offer you a plan that can help you. Most of all they value your time. read more

Image Orthodontics - Congratulations!!! - Orthodontists Near Me - South San Francisco, California

Brought the kiddo for checkup and the Dr. was super nice. They give toys and educate the kids on how to keep their teeth clean. Nice staff.

very excited! my braces are off! they always made me feel welcome and valued. I'm excited to take on the world with my new smile l. read more

I can't recommend them enough! From the moment I walked in, the staff made me feel welcome and comfortable. The front desk team is always friendly and organized, which makes scheduling and check-ins a breeze. Dr. Fong is incredibly knowledgeable and patient and always taking the time to explain every step of the process and answer my questions. I never feel rushed, and I always leave knowing exactly what's going on with my treatment. The office itself is spotless, modern, and has a really calming atmosphere. They even go the extra mile to make sure patients feel at ease during adjustments, which I really appreciate. read more

I came to this clinic for Invisalign. As a new patient, scheduling was quick, but after getting my aligners, follow-up appointments took up to 4 months, and rescheduling made it worse. During my last visit, I waited 45 minutes just to be seated. The front desk staff needs better training -- being tired isn't an excuse for rudeness. One of the new assistants (a blonde woman) was also rude to me. I hope the staff becomes more professional and respectful. If you're looking for an orthodontist, I suggest exploring other options. read more

We came in last second and they accommodated us immediately. Very friendly staff, super helpful. They did an amazing job with my son's braces! read more

Yes great dr and personal I had been coming for years with my kids then I decided to get Invisalign an still getting treatment for it read more

I have been searching for aligners from different ortho offices and this place is the best price. Plus they do in house payment plans with no apr. Thank you, Saodat for your help! Also, the Dr was very nice too. read more

Image Orthondontics! One of the most helpful and accommodating dental clinics I've ever been to! The staff are very understanding, the place is clean, and most importantly, they're amazing at helping people with their dental issues. Highly recommend! read more

Excellent care and very responsive with your needs as the process goes on . I just finished up with my last visit and am very happy with the outcome. read more

They have gotten better but still appointments are pretty far out but the thoroughness of visits are better now. My son completed his ortho and got his braces off and he looks amazing. We are very pleased with his results. My daughter still has hers so we're hoping they can gain another star or two before we go. Terri and other front seat people are the best and always so helpful. 3 1/2 read more

I highly recommend this place for brace or invisilign me and my wife had our braces here and we are both loving team are awesome friendly, as well as the front desk they would easily book your appointment read more

Friendly staff, good communication, and service. Told us upfront of cost and alternatives without hidden costs. Will recommend for teenagers. Lots of parking too. read more

Great customer service. The front desk staff always so welcoming. Definitely recommend Dr Cua there prices are affordable plans.

Sweet workers! Never had any problems with appointments and they were very understanding.

Something that went well was the gentleness on my teeth, the dentist here is so nice and is patient with me. The office worker here is very understanding and is schedules my appointment amazingly. read more

My son is currently getting ortho work here. Staff is very friendly and helpful. They are quick to answer any questions/concerns. I look forward to seeing his results once he gets his braces off! read more