I had an outstanding experience with Orthoworks from start to finish. From the very first consultation, the entire team made me feel comfortable, informed, and confident in the treatment plan. Every appointment was well-organized, on time, and handled with a high level of professionalism and care. What really stood out to me was the attention to detail and the consistent communication throughout the process. Janet and Dr. Fang took the time to explain each step, answer all my questions, and ensure I knew exactly what to expect. The follow-ups were thorough, and I always felt like my progress was being closely monitored and prioritized. Janet and Dr. Fang were both incredibly friendly and welcoming, creating a positive environment every time I walked in. I couldn't be happier with my results. My smile looks amazing. I highly recommend o Orthoworks to anyone looking for top-quality care and exceptional results! read more

First of all, the visit was great, everything was wonderful, I took my son in for his first free evaluation estimate and procedures done on 01/29/2026 at the end of the procedures we met with an Advisor A.K.A payment plans person name Celeste, we talked to her and at the end of our conversation she said ok I will e-mailed you the information so you can discuss which plans you want to go with your wife. 24hrs later, nothing, 1 week, nothing, 2 weeks? On 02/09/26, I called the office and said I had not received anything from my email for weeks. Can you verify you have my correct information? They said Yes, we are sorry. We will email you in a few hours, a day later, nothing at all. I emailed them again on 02/10/26, 7days later, still no response. This is very unprofessional. If I have to call/emailed you just to follow up as your customer, then no, thank you. I'm not getting a free braces service here! I will be going elsewhere even if its 20 mins drive vs 10 mins. I don't feel valued and appreciated here from the start! NO Thank you! read more

Orthoworks - San Bruno - called, emailed 7 days ago - Orthodontists Near Me - San Bruno, California

Dr. Fang and Janet P. were great Janet took the time to explain each step to me as I had my braces put on which made me feel really comfortable thanks again Dr. Fang and Janet P. Awesome job. The staff were also great Connie at the front desk welcomes you with a smile and goes the extra mile to help when you call . And Celeste made the process of the purchase of the braces seamlessly easy. Well done Otho works. read more

I recently finished my Invisalign treatment almost 3 years and at first, the results were not exactly what I expected. Thankfully, Dr. Fang had a fabulous idea to fix the spacing and small spots on my teeth that were still noticeable after my Invisalign was completed by Dr. Shen. Dr. Shen is very nice and kind, but sometimes it can be difficult when you need to come back to the office to address concerns. I really appreciate that Dr. Fang took the time to carefully explain everything, was very patient, and truly understood my situation. Her attention to detail and care made all the difference -- five stars just for her! read more

This location is amazing! We have had 2 of our kids complete treatments and were just getting ready to start up again with our 3rd. Monique has been amazing since the very beginning of our treatment journey. The care, attention to detail and everything in between has been nothing but the best! Highly recommend Orthoworks!! read more

I am a previous patient here at Orthoworks. I came back here for a fix. No hesitation, Dr. Fang and Janet went through the consultation very smoothly. Customer service was excellent, from the front desk to the back office everyone was very polite! After the explanation of the treatment I was little bit concern about finance side however, Monique did an awesome job and work it all out. I have two kids and in the future if they need to have braces done I will definitely bring them here. read more

The best work ever. They patient, understanding, knowledgeable, takes the time in adjusting your braces, making sure they fit properly. And listens to your questions. I totally recommend ortho works in San Bruno. Best, Laura D. read more

This review has been long awaiting but I am here to make someone's choice a little easier. I got a good quote in my opinion and they worked with the little insurance I did have to give me a discount, which was helpful! I love the options they offered need, Dr. Fang never pushed me for what they wanted, rather they asked me what I wanted to achieve. We came to a good consensus and 2 years later my braces are off and I'm pretty happy. Side note: -they quoted 24 months and I got them off in 23 1/2 haha great timing in my opinion !! -Traditional braces -Also I love the extra attention to shaving down my teeth with higher spots, giving my teeth a more even appearance. -The retainers are included in the price! -I don't like Invisalign btw So yeah This place is awesome! I love the STAFF :) big shout out to Pamela, she is an amazing employee. Every time she seen me in office she called me by name and remembered all the little details we may have discuss a while ago. It's the little things that make your experiences comfortable. Dr. Fang, she's a cool one! Gives great advice and I felt heard when I voiced concerns or had questions. I think she did a good job Hopefully this review helps some people who are in the fence read more

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This place is the best, everyone is very professional and kind, especially Dr. Wendy Fang and the clinic supervisor Janet. I started my orthodontic treatment with them and I loved it. They explain my entire procedure in detail every time I go for my checkups. I went to several orthodontic centers but I can definitely say that Orthoworks San Bruno is the best in the Bay Area!! read more

Dr.Shen is the only orthodontist I trust because he is thorough, reliable and actually cares about straightening teeth. I was having issues communicating with one of the doctors and Dr.Shen took initiative to resolve the issue which I truly appreciate. All the assistants here are honest and that is another positive attribute to this establishment. I am thrilled to see the end results! read more

Parking available. Brenda is great took time to answer questions help me clean areas of my teeth I couldn't reach with brush and helped me floss, thank you. Would recommend, I'm getting traditional braces read more

I've been a patient here for LITERALLY 15 years!!! My sisters, family, friends - I have all referred them here! Real people and exceptional results. I trust them SO much!! I don't know what I would do without Dr. Yoon, Monique & Nina. Their dedication, work and overall moral to get the best results and efficiently are invaluable. Thank you so much for the most recent treatment last month! The changes and progress are so worth it!!! read more

Good company, tries to help best they can. The staff will try to return your call if you leave a phone number.

I'm so grateful for Dr. Shen and Dr. Ma and the entire team at OrthoWorks on Sneath Lane for the excellent treatment they provided to me over the course of 4 years. I had an impacted tooth that was exposed and gradually brought down with a bonded chain while I wore Invisalign braces. I am SO thrilled that this treatment actually worked! I loved my old smile, but I really LOVE my new smile! I'm very grateful to my dentist Dr. Kim Lucas Benton who encouraged me to pursue treatment and referred me to Dr. Shen! Thank you so much Pamela for sending me my before and after photos! What a difference! Thanks everyone! read more

I was hesitant to write this review because I usually brush things off and give people the benefit of the doubt. I think, "maybe this is an off day", we all have those, right? However, I've had multiple bad encounters during my treatment and I feel people should know what they're getting themselves into if they work with Dr. Ma. **This review is for my current treatment with Dr. Ma** Given the great experience I had when I completed my braces treatment in the early 2000s, I thought I would give this location a chance as an adult in my 30s. For context, it's currently been 10-months from the start of my treatment for Invisalign. I've had the patience for the past 10 months hoping the experience would be better. [Quality of Service] During my most recent appointment, Dr. Ma was rude and walked away from me (further details on what we talked about in the 'expectation' portion below). In the middle of our conversation, she interrupts me and tells me to make an appointment with Dr. Shen, and then walks away. I didn't even realize what just happened and that the appointment was apparently over? So I got up but realized she didn't address my rubber bands. I had to double-check with her as I was walking out if I still needed to wear rubber bands since she did not address this. First, I was shocked that she walked away and treated me that way. We weren't even talking for very long (3-4min) into my appointment. Second, the fact that I had to bring this up was disappointing because the doctor should provide all the prescribed information you need before leaving. I find the whole experience really unprofessional. [Expectations] From the start of my treatment, I haven't had the best experience with Dr. Ma. For example, I've asked her various questions regarding my treatment, but she is not clear in her explanation. I try to ask clarifying questions, but I always leave feeling misunderstood. More than halfway into my treatment, Dr. Ma informs me that we can't achieve what I asked for from my initial consultation last year. I understand there may be limitations, however, she just said we can't do it and did not provide any clarification or alternatives. This surprised me and left me feeling disappointed. I ended up coming in another time to speak with Dr. Shen about the same concerns and what I wanted to achieve. During my time with Dr. Shen, the experience was significantly better. He was able to provide clear explanations and solutions behind what I wanted. [Punctuality] My appointments never start on time. When I arrive, I get checked in right away, but once I am seated in the chair I would be waiting for another 15 minutes for Dr. Ma. This happens every time. I would be more understanding if the office was full of patients, but whenever I go, there are empty chairs around me with 1-2 patients. For example, during one of my appointments, I overheard Dr. Ma having a casual conversation with her colleague and taking her time while I was waiting (again no other patients were there). When this initially happened, I brushed it off but this has happened every single time I've come in (3-4 times). As a patient, I do not feel like a priority when I come in. [Conclusion] Moving forward, I will make my appointments with Dr. Shen as my experience with him is better. With Dr. Shen, we start on time, and explanations about my treatment are thorough. The reason I am not giving this a 1-star is that the front desk and assistants are very pleasant to interact with and they are always so friendly. I've also been a long-time patient, and I had a good experience the first time I was here (15 years ago). Overall, If you decide to come to this office, I would steer clear of Dr. Ma and go with Dr. Shen. read more

It's funny how every review on here is really positive. I haven't started treatment yet and things have already seem off. (I do want to clarify that from the one short encounter I've had with Dr. Shen, he has been very nice and cordial with me; this review is not about him.) I'm writing this review because even though I haven't started treatment yet, the assistants have left me pretty baffled and unsatisfied in how they handled things. I got scans done when I went in for the consultation; I informed them that I needed to get fillings done after that. They said okay and told me to call them to let them know once I'm done and they'll decide if I need to come in for a rescan. I called them to inform them my fillings were done and was told it wasn't a big deal and that I DO NOT need to come in. Great. Was told it would take 6 weeks for aligners to come in. Okay, fine, I waited. Come the day of appointment for me to start my treatment, they call me to tell me my aligners are not here because I needed to come in to rescan my teeth. (which they should've done a long time ago????) Now why didn't they just tell me upfront when I called them a month and a half ago that I needed to come in for scans again instead of waiting till the day of my appointment to tell me that. It's disrespectful of my time and it must be amusing to them to make people suffer for something they messed up on. Cool. Now I still have to wait another 5 weeks for my aligners to come in and start treatment. Splendid. read more

I visited OrthoWorks office in San Bruno for my braces evaluation. I was attended by a welcoming and attentive staff. While waiting at the reception area, I immediately noticed that the staff know their patients BY NAME. To me that is very impressive! The doctor thoroughly explained to me the different treatment options that fit my needs and answered questions about the process. I usually experience bad anxiety going to the dentist office, but OrthoWorks provided a safe and welcoming environment. I am very impressed with the friendliness, attentiveness, and knowledge of the staff! Special thanks to Mo, Alma, Pamela, and Dr. Ma for the pleasant first visit! read more

The doctors and assistants are so nice and always professional. They explain step by step what to expect. We know that we are in good hands. I can see that my kids have grown more confident when they see their teeth straighten. My 3 kids have braces with them, and I highly recommend an office that you can trust. read more

Just finished with my braces. Pamela and Janet are awesome helped me a lot through the journey as well as Dr. Shen. They have been nothing but sweet and informative on what I need to do to speed up the process and ensure that my teeth are straight thank you guys again ! read more

This place is such a good ortho place to go to their customer service is great. Especially with the help of Monique who was in the front desk she was really helpful and she really tried to work around my schedule so I can bring my son to his appointments. I appreciate her so much. I would recommend any one who is looking for a place to get your braces this is the place. All the staff here are very nice and very friendly. read more

Orthoworks San Bruno provides a high level of care. Dr. Fang and Pamela are great at explaining procedures and administering holistic care. It is very easy to make appointments or reschedule them if needed with the front office. My teeth have been fixed with the Invisalign plan Dr. Fang put together for me read more

Would given more than a 1 but it is appropriate. Granted there is a covid-19 issue, but that doesn't warrant not returning any communication after months of being open. My children's braces are literally falling off their teeth. Unacceptable. Emails can be fielded from home after all. read more

Our last appointment was Aug 22nd and we were told to return by Oct 3rd. My daughter has been wearing the same one for almost 6 weeks. I called in many times in between and I was told order is 'pending'. One person said "this is odd- I have never seen like this". The clinic normally sends at least 2 emails and 2 txt messages of upcoming appointment... Didn't receive the appointment reminder before Oct 3rd so that I called the clinic to check on our appointment status. Found out the appointment was canceled without any communication. Each time I called in to check on status, I either got to talk to very rude staff or very nice person whom never return the follow up calls. I am very disappointed. The worse part is that I am not told what is really going on or what are the steps or what to expect. The lady who answered my call on Oct 3rd said they don't have control over UPS delivery. Know that I have been calling to check on the status at least once a week since end of Aug. if the appointment got canceled due to not receiving the order - should I not get a call and inform me about the appointment cancellation? My daughter started on Feb 22, 2022. I paid in full!!!! Things were good until July - we had all the sets we need to change weekly. Then come Aug, when I called in for an appointment due to out of Invisalign retainer sets, Very rude person finally answered, after many emails and many calls without being able to leave voice mail. She told me she didn't work at San Bruno and she was rude when I asked why did I not get the follow up - she said the parent should know to schedule the the next appointment during the visit. I was so shocked - there wasn't any clear communication or guidance this whole time and now I am told I should know what to do. This is beyond acceptable. I need the proper answer and explanation of what is really going on and I want to know the actual process. I want to talk to the person in-charge perhaps the orthodontist can call me and explain this process. I understand we all are human and we make mistakes but own it!!! Not even asking for apologies- just own it! read more

I absolutely love the staff here. From walking in the door to the top notch team behind the walls. Janet has made getting braces and maintaining them an enjoyable experience. She's quick and explains what she's doing before she does it. We have great conversation between rubber band changes. She's amazing. I would highly recommend this location as a go to for all ortho needs. read more

My son David had an initial consult today, and he shared how awesome Pamela, Monique, and Dr. Fang were. It was so nice to see Janet too. Everyone was so hospitable to my son - excellent! read more

Monique, just want to take a moment out to thank you for your exceptional customer service. Your courtesy, professionalism, and thoroughness makes everything go very smooth when visiting your office. It's truly a pleasure. Thank you again for all your help and assistance. read more

Janet is definitely a great part of their team, very welcoming and explained a lot to me while changing my bands(which she's very fast at). I'm gonna get my braces off next appointment, everything has been great and I had a wonderful welcoming experience within the 1 and 1/2 years going there. read more

I will be starting treatment with Orthoworks San Bruno in a few weeks and am impressed with my experience, to date. I had an in-person consultation, x-rays, and removal of my permanent lingual bar, all in one visit! One of the most efficient, professional, and kind experiences I've had a medical office. Wanted to call attention to Tina, Celeste and Mo for great service and to Dr. Ma for her professionalism. Will update as my treatment progresses! read more

I've gotten my braces here a number of years ago and had a great experience. The doctors were nice and staff was friendly. They had hours where they were open early and late and even weekends that you can get in easily to match your schedule. Based on that previous experience, they were the only ones I considered now that my kids need ortho as well BUT, I should have looked at other places before going with them again. Especially if you are not doing invisalign and going with traditional wire braces. They are now HORRIBLE in booking an appointment, they don't have a doctor on staff everyday - only a couple of days a week so you are forced to only pick those days to bring your child for the adjustment - of course they are booked fast. I have to pull my kids from school just to get their adjustments in time. Very inconvenient. They said they are open for Sat and yet you can't make an adjustment appointment for that. Then they give you the option to go to their other offices which is in SF or Atherton...they are not close by! read more

Dr Ma is an orthodontist that makes magic happen and teaches you how to lengthen the health lifespan of your teeth! I got 10 trays of Invisalign in late May from Dr Ma and I am currently in tray 9 with almost perfectly straight teeth.  She was incredibly patient in answering  questions and alleviating my concerns as well as being super responsive during the whole treatment process. Three pieces of teeth-changing advice she gave me: 1. Brush my teeth gently as I am showing signs of gum recession  by brushing my teeth super hard with OralB 2. Use a soft brush head. I switched from OralB to Sonic Care for the soft brush head. 3. Wait at least 15 minutes after eating/ drinking before brushing teeth I have had so many dentists over the years and none of them told me that I've been doing it all wrong. Thanks to Dr Ma, my teeth will survive longer on their own. read more

My Invisalign treatment has been fantastic. I knew from the beginning that I picked the right place when Dr. Erin Ma took the time to understand my case and lay out the best treatment plan with such care. I've been in the office and have been taken care of by Shandy who is super professional and attentive. Dr. Ma has been wonderful and provided clear guidance on how best to move forward. I have no doubt you will also be in good hands. The front desk staff have been great in handling appointments and working with my busy schedule. read more

My dentist recommended Orthoworks for my treatment since that was what she used. That was good enough for me. I had a wonderful experience during my treatment. Everyone was great to be around and flexible with my schedule. They also gave me an explanation of the progress of my treatment and the adjustments they would make. I enjoyed the transparency. My advice, follow the directions given to you by the orthodontist and keep up with your appointments, it will keep your treatment period short :) read more

Orthoworks - San Bruno - After treatment - Orthodontists Near Me - San Bruno, California

I started my invisalign treatment around a month ago and I was recommended by my sister who's almost done with her treatment. It's an easy process starting with invisalign or braces and making the proper appointments. I started the day of consultation and Alma makes sure all my appointments are taken care of. I have a couple more years with my treatment and I'm definitely going to give another feedback / update!! read more

After a long time of searching for an orthodontist, I found Orthoworks! When I had my appointment the front desk was very attentive and polite. I had my appointment at 1:30 got there early, but was seen right away. the staff was very detail and professional with what the procedure was going to be. Provided me with different options, but went with the Orthos recommendation. Luckily, I was able to start the process right away and when everything was done they provided me with everything needed and answered all my questions. I would recommend this to others due to their attentiveness and politeness. When waking in, the vibe of the office was very pleasant, felt very family like vibe. read more

I just got done with my Invisalign treatment! My teeth look fantastic, and it's been one of the best investments I've ever made! Everyone who works there (Dr. Shen, Alma, and Pamela, Janet, just to name a few) provided me with outstanding customer service every time I came to the office, treated me like family there, and always followed up with me whenever I called them. I HIGHLY recommend anyone who wants their lives changed by fixing their teeth and having an even more beautiful smile :)! Thank you again for your perfect 5-star service! read more

Wonderful team and wonderful results! I particularly like Pamela. She is always very warm and welcoming. Makes the experience enjoyable. The offices are easy to access, modern and clean. read more

Hi Yelp community. I just wanted to thank Pamela from the accounting department because she has made our experience with Orthoworks a very pleasant one. When I was having financial issues, especially with the exposure of the pandemic, Pamela was able to draw out a reasonable plan and execute it with me. She was very accommodating and understanding, and always remained very professional. We also shared a few laughs even in the midst of what was going on in the world in the last 18 months or so. I just really wanted to thank you, Pamela, and the rest of the Orthoworks team for making my family's dental health experience fun and efficient. Thank you. Much love, Felix D. read more

I've been going to OrthoWorks for a little more than a year. I specifically love this location due to the welcoming atmosphere. All the workers here are extremely kind, especially Alma! She makes sure that you have all your questions answered and she always gives 110% to try and help you no matter what. She makes sure to call back and confirm appointments as well as work with my difficult schedule! Overall, I love this location and it's people and would not change anything. read more

Got my adult braces here and had a great experience. The invisalign was not too noticeable, which was really important to me for work. Really satisfied with the results. The staff is warm and friendly. read more

I brought my 2nd son here. He was a little nervous but the staff made him feel comfortable immediately. We love this place. Everyone is soo nice and professional. We walk in and the girls at the counter always greet us with smiles. Especially Monique, Nina and I love Dr. Yoon. I highly recommend Orthoworks. read more