Amazing staff great customer experience. Helped me with my Invisalign overall experience has been…read morefantastic. Thank you to maria and liza very helpful from start to finish!

I want to sincerely thank Dr. David Meng for his exceptional care. He personally answered his…read moreafter-hours phone, took the time to listen to my situation, called in a prescription for antibiotics right away, and arranged for me to have a root canal appointment the very next day. His compassion, responsiveness, and commitment to his patients gave me tremendous peace of mind during a very painful dental emergency. It's rare to find a dentist who goes above and beyond like Dr. Meng. I truly appreciate the outstanding care and highly recommend him to anyone looking for a dentist who genuinely cares about their patients.

Dr. Angela Lee is fantastic! She is caring and took time to explain every step with patience,…read moreturning a stressful morning with a crying 20 month old into a much more manageable and gentle experience. She is also great with my 5 year old son using kid friendly words to describe the tools and made it fun while scaling his teeth. I wish she was my dentist! The dental assistants and everyone at the front desk are friendly at the Sunnyvale location. We are very happy here.

Misrepresentation/Deceptive Billing - Filed Insurance Claim but Hid an "Internal" Cash Charge…read more Be extremely cautious if you are an out-of-network patient here!!! During my visit, I was charged a fee that the front desk explicitly told me was my "Out-of-Network Copay." However, after checking my insurance statement (EOB), I discovered that while the clinic did file a claim with my insurance, they completely omitted this charge from the claim and kept it as a separate, undocumented transaction. When I questioned them, they changed their story, claiming it was just an "internal code" charged to all out-of-network patients. Masking a private, arbitrary office fee as an "insurance copay" while deliberately keeping it off the official claim submitted to insurance is unethical and deceptive. Patients deserve full transparency, not mislabeled fees and unbundled billing. I strongly advise checking your EOBs and asking the purpose of payment carefully if you visit this practice.

Disclaimer: never go for invisalign treatment to a regular dentist, find an experienced…read moreorthodontist. I started my Invisalign treatment with a dentist that was certified for it. It wasn't as much for the esthetics as to correct my bite. Near the end of my treatment, I had many doubts about the result and went for a consultation with Dr Ngueng (thanks yelp!). As I feared, the treatment I started treatment wasn't going to get me the correct bite. So I "relocated" to Sunnyvale Orthodontics and many months later I finally have a good bite, yay! I just wish that I didn't remove my perfectly healthy "extra" teeth when I was a kid or that after removing my wisdom teeth someone would tell me that I'll need to wear a retainer so that my teeth would stay in place. But I am happy that today my kids have other options rather than extraction to have a healthy smile. And the team at Sunnyvale orthodontics works hard to make sure they will smile with confidence. Dr. Nguyen is knowledgeable and is very polite. He takes time to talk about options available, the pros and cons of each method. He answers questions very thoroughly and seems to value every patient; never pushy or dismissive. All the staff at this office are great. Always have a smile on their face and always eager to make sure my needs are met. You're not just "another patient" to them, and it shows. Would recommend this office to anyone who needs this service. Thank you to the entire team!

I had a deeply disappointing experience with this office after returning for follow-up care…read more Despite being a returning patient, my family was treated with rigid policies that weren't explained upfront, and we were denied flexibility that other patients seem to receive. My son was told to "go somewhere else" after simply asking for support. I don't feel comfortable sharing the full situation publicly, but I will say this: if you're a working-class family or going through any kind of financial reset, be cautious. The energy changed as soon as we asked questions and stood up for ourselves. We won't be returning.

This practice is a huge step above! They are experts at what they do-from Dr. Kevin Shimizu to the…read moredental assistants and front desk staff. All are extremely communicative, pleasant, friendly and professional. I knew I would get straightened teeth, but they also strive to provide excellent customer service and surpassed all of my expectations on this.

I was referred to them by my periodontist for Invisalign. I had braces as a teen, but now in my…read more60s, my teeth had shifted to be angled and crowded which made cleaning difficult were causing other dental problems. I was hesitant to start a year plus procedure with a big up-front payment, but they were very clear and thorough in explaining the process and I felt like I would be in good hands with them. I completed the process a couple months ago and am very glad I did. All the staff are very friendly and supportive, the office admin procedures are all very organized and they made the whole process a very positive experience. I definitely recommend them.

STOP Shopping around…read more This is by far the most reliable place I found after searching for nearly a year. I compared several orthodontic practices with quotes ranging from $5,000 to $8,000, but this office offered a much more reasonable price without compromising quality. Myla was absolutely amazing--she went above and beyond to help me get started with my treatment and made the entire process smooth and stress-free. I'm really glad I chose this place for my orthodontic care.

I went there for consulting and the staff is super nice and professional. I can feel that the treat…read morepatient with good heart.

Our three kids love this place! All the dentists we have seen, Dr. Reham, Dr. Scotty and Dr. Nancy…read moreare really good. My oldest daughter comes here for orthodontics as well as for her dentist and her braces plan is progressing well. My son comes here for dentist only for now and has seen Dr. Reham. She is amazing. Super skilled at what she does and super gentle with the kids. You definitely feel like you can trust her. My son had cavities that had to be filled, with laughing gas and it went very well. Finally, my youngest daughter had the most dental work done here after she experienced cavities and tooth decay due to drinking milk in bed as a baby and not brushing afterwards. She had to do the repair under general anesthesia at 3, which is super nerve-wrecking as a parent but under the care of Dr Nancy it went very well. We appreciate that everything is super kid friendly, from the coin kids get to retrieve a prize at the end of each visit, the tee shirt and picture with the dentist they get on their first visit, etc. We will keep coming here and also a special shoutout to all the dental assistants! We appreciate you.

We are newly moved in town and in need of a new dentists for my 8 yrs old…read more We were ask to get x ray done as soon as we walked in. I thought that was strange, my 8 yrs old never had cavity always have his regular check ups and last xray was done at previous dental office 6 months ago. Now coming to this new dental office, he didn't start with seeing the dentist to see maybe there is something questionable that needed xray to confirm but ordered xray to be done by the door as if it was getting a temperature?! Of course I denied it and was asked to sign a no xray waiver. I can't help questioning this clinic protocol on pediatric radiation protection, and I will speak to the floor manager over this issue.

I visited Luxe Dental Office with my husband because his newly made crowns from another dental…read moreoffice had repeatedly come loose and were not fitting properly. We had an appointment with Dr. Sandy Huang to discuss how she could help resolve the issue. We chose Dr. Huang based on her outstanding online reviews, and after this visit, she absolutely earns our five-star rating. Her office is exceptionally clean, and both the front desk staff and her assistant are professional and friendly. Dr. Huang herself is especially kind, patient, and highly skilled. She took the time to clearly explain in detail the different approaches she could take to fix the problem, which made us feel very comfortable as new patients. Although we expected there might be a long wait to receive treatment due to how many patients she has, we were truly grateful that Dr. Huang was able to fix one of my husband's crowns the same day. Her fee was also very fair. In addition, she helped us make a cost-conscious decision regarding the second crown. Since my husband has already reached his dental insurance limit for the year, she recommended postponing the non-urgent treatment regarding this crown until next year so we could make use of insurance coverage. She did not pressure us into immediate, out-of-pocket treatment, which we greatly appreciated. Overall, we highly recommend Dr. Sandy Huang to anyone looking for a skilled, honest, and compassionate dentist.

Updated Sep 10, 2025 Contacted by Dr I the next day. He…read moreexplained their commitments of managing insurances for their patients and apologized for failing my expectations this time. He promised to help me figure out a way reduce my out of pocket cost to a reasonable number, Still, if your insurance is not in-network covered by luxe dental (e.g. DELTA), ask for an estimate is always good before any services other than routine cleaning. And if you want to stay with a specific doctor, mention it when scheduling the appointments. Original Review Sept 2, 2025: TLDR: Please think twice if you are covered by DELTA and always research your insurance before a visit. TWO start for "Could've been better" because it used to be better :( Luxe dental was the best choice 7 years ago with Delta in-network coverage. Dr. I was very attentive and willing to explain all the details before, during and after the procedure. He also proactively helps me to arrange visits properly to save some money with insurance. Excellent experience overall. A few years ago, Luxe dental left Delta Dental which causes some inconveniences but I was convinced that the out-of-pocket payments are not increased. And I decide to stay with Luxe dental for the good services from Dr. I Last year, Dr.I recommended a whitening procedure to me and explained the cost with insurance extensively. Everything works as expected and I am very impressed. This year, I was silently switched to another doctor (not Lans I or Sandy Huang), who performs fine services but without all the "extras" from Dr. I. AND TODAY, I was surprised by the 700+ bill as all my $2000 allowance are used. After some investigation, I found out that Delta has 500 less allowance for out of network providers($2500 vs $2000). The process of root canal+crown would easily drain the yearly allowance for many insurance plans and I was told nothing before seeing the bill. This should be the responsibility of the office stuff but I think Dr.I may also warns me about the issue. Anyway, it is still my fault to not plan everything properly and it is also my issue to trust Luxe dental after many years of good experiences. It is still a convenient place for routine services but please be cautious about everything else.

Everyone is really nice and patient. I highly recommend this orthodontic clinic to anyone.read more

After my last review, their consultant, Hasina called and went over my review and said she was very…read moredisturbed reading it. After explaining all our interactions, she was very understanding and took accountability and apologized for how the treatment went. More importantly the customer service part. She acknowledged that they have been working with the team to provide better customer support. She had called me the very next day after my review was posted. Fast forward today, I have been calling them for scheduling, asking general questions, insurance claims etc and they have been very responsive and professional. So Hassina, good job on taking the lead and providing the feedback. You have been very empathetic and helpful. I am giving 5 stars because you listened and paid attention to every detail and assured that my kid is in good hands. Thank you!!

Dr. Lee saved our summer! We live in Massachusetts but were…read morevisiting my mom in Los Altos. While we were here, we unexpectedly needed help with my twins' ceramic braces. Another orthodontist, who only offers Invisalign, recommended Pristine Orthodontics. Dr. Lee kindly examined both of my twins, gave us exactly what we needed, and didn't even charge us. Even though we'd never met before, he genuinely cared about helping us stay on track with their orthodontic treatment and didn't hesitate to help. I was so impressed by his generosity, professionalism, and kindness. Thank you, Dr. Lee, for turning a stressful situation into such a positive experience. We are incredibly grateful!

Dr. Lee has done an incredible job straightening my teeth, including rotating a few teeth almost 90…read moredegrees (see before/after photos), and patiently closing some post-extraction tooth gaps. Dr. Lee is precise, supportive, and always takes the time to explain each step of the process. Everyone I've met at the clinic is friendly, efficient, and very responsive to scheduling requests over email or phone. Highly recommend Dr. Lee to anyone looking for expert orthodontic care.