We received exceptional care from Dr. Bulucea. Dr. Bulucea ensured that our needs were understood and she explained the procedure and processes, provided a clear understanding of the timelines, and followed up with this to ensure that everything was coming along well. The office staff were excellent; they were accommodating to our schedules, and helped us with the reschedules those were sparingly needed. The automated scheduling system was also quite helpful. Overall a fantastic experience. Highly recommended! read more

Horrible Patient Service... patient came in with an issue and the front desk receptionist showed an attitude and humiliated the patient instead of stating the facts. No place for this in patient care, hope the receptionist faces repercussions so other patients don't suffer this same treatment. read more

About 8 years ago, I brought my daughter to Dr Bulucea. She is an excellent orthodontist. My daughter always gets compliments on her smile. I decided I would drive from Gilroy and bring my son also. He just got his braces removed and his teeth look beautiful. I found the whole process to be very easy. At the first appointment, Dr Bulucea explains the entire process. She gives you a treatment plan and an idea of how long the process will take. The fees are extremely reasonable and she does offer a payment plan. All of the appointments run smoothly and on time. I found her staff to be friendly and helpful. I highly recommend her office. read more

Dr. Bulucea exceeds expectations! Her exceptional orthodontist expertise, genuine care, and accommodating nature make her standout. Supported by a top-notch technical staff and professional front desk team, I highly recommend her for your entire family! read more

Dr Bulucea and her team made my experience getting adult braces very easy and provided the upmost care. Dr Bulucea managed my expectations well and exceeded them! I would highly recommend anyone looking for an orthodontist to go here. You will love your results, I do! read more

We got our braces done here due to the very reasonable price Ginny quoted (during initial consultation). And I have to say that was the best part of our experience ... the first consultation. Our 2+ yr with Cupertino Ortho felt like the movie Mean Girls. Half the visits went okay. However if there is an issue with our braces, or if Dr B or Ginny was not in a good mood.... your entire visit depends on their attitude. We have been yelled at in front of everyone... entire office went silent afterwards after Dr B slammed her office door behind her. She yelled, got up, walked into her office, slammed door. SILENCE. Several patients looked outright scared. Dr came out 5 mins later as if nothing happened. If we could do it over again, we would go elsewhere. My advice is read all 2-3 star reviews then decide. Positives - Low prices. The dental assistants Regina and Claire were nice. Front desk Lynn (not sure of exact name - Asian petite lady) was always considerate with us. Cons - the orthodontist Dr B and office manager Ginny. When they are both in the office the atmosphere becomes uncomfortable and rude. Another reason being over hearing them bad-mouthing patients behind closed doors. We came to dread our visits 2nd year. Lastly schedules were rigid for our grade-school kid. You can say - you get what you pay for. read more

I finished my orthodontic treatment a few years ago. Then, it was time for my daughter to get braces. I went back to Dr. Bulucea, and just like like in my case, she delivered an extraordinary result. She is honest and kind and very patient with my teenager Thank you Dr. Bulucea read more

Dr. Sophia Bulucea worked really hard on my child's teeth. She is entirely educated, enthusiastic, and exceptionally caring.She found opportunity to make sense of my child's orthodontic treatment. I had the option to fund with her with zero interest and sensible orthodontic treatment cost. She gave me an easy decision bargain contrasted with Western Dental that needed to charge me a high orthodontic treatment cost and interest. She gave magnificent consideration and instructed our family about Orthodontic and dental consideration. The workplace staff Jhoanna Vargas and Jessica are perfect too, welcoming cheerfully, professional, and patient. My children get many commendations on their grins and it's gratitude to Dr. Bulucea and her staff. On the off chance that you are searching for an incredible, mindful, and energetic orthodontics, this is the spot to go. read more

When I met the staff of Cupertino Ortho Care some of the most important things that I noticed is how knowledgeable they are, how their patient care moves forward with the times and how kind and calming is the way they do their procedures. Dr Bulucea sure is committed to give the best treatment to her patients. I highly recommend them for orthodontic work. read more

we just finished my daughter's ortho treatmen. Dr Bulucea and her staff are amazin. We are so happy with my daughter's treatment. I highly recommend Cupertino Ortho Care! Thanks read more

Dr.Bulucea was very professional over the entire time I went to her for my braces and always made everything very easy. I would recommend her to anyone looking for orthodontist work. Best orthodontist ever! read more

Dr Bulucea is s great comprehensive detail oriented orthodontist that is concerned with your overall well being , her work is Excellent and she has great chair side manners . Dr Bulucea staff is friendly and personable . read more

We highly recommend Dr. Bulucea and her staff. We had both of our daughters as patients there and both with great results. Our 9 year old had braces for 9 months and our 12 year old had to wear them for 2 years. Dr. Bulucea was always kind with our kids and she always explained the process. The staff was always very nice and always greeting us when we would walk in. They were also very accommodating with the appointments. Thank you for the beautiful smiles that you gave to our daughters. read more

I do not recommend this place, they lack professional etiquette. My daughter did the first part of her treatment with them, we moved but we made the choice to finish with them the treatment. When we came back to start the second part, I was informed that she did not want to continue. My daughter was left in the middle of her treatment. e finally found a new orthodontist who informed us that we had to do almost everything again. the insurance no longer works because they used the entire budget. read more

I dont understand what this people are talking about. They should try WESTERN DENTAL!! Now that place is HORRIBLE!!! TOTAL NIGHTMARES!! I brought my son here by recommendation. His still in treatment. Front desk is friendly and Dr. Bulucea Is really knowledgeable and experienced. Definitely will keep this Dr. in mind for my daughters future ortho treatment. Totally appreciated this office. read more

Even with mask they won't let parents inside to wait around and assistants are little bit rude in conveying the message too. They also won't take credit card for payments. read more

I had to move to San Diego while I was in the care of Dr. Bulucea. I loved her so much that I decided to continue my treatment with her while I lived down south. Everything went smoothly and I cannot be happier with my treatment. Thank you Dr. Bulucea. I am wearing my retainers to maintain the beautiful results. read more

Both of my 2 kids finished ortho treatment here. We are happy with Dr Bulucea and staffs service. They are very friendly and thorough. The result turned out great for both of my kids. I am totally recommend Dr Bulucea. read more

I was a long time patient of Dr. Befu and Dr. Yamamoto who were the practitioners at this location before the current team took over. I'll admit I wasn't the best at keeping up with my orthodontic maintenance over the years, and the couple of times that I saw Dr. Bulucea she was able to take care of my problems. However, my review is mainly based on my last transaction with the practice, which will likely be my last. My regular wire retainers that I wore for years finally broke and I went to Cupertino Ortho Care to have a new set made. They took impressions and made a set for me pretty promptly, however they didn't fit right. The doctor insisted that, per her exam, they did but I could just tell something was off. However, I was on a time crunch as I was moving out of state for work a couple of days after my appointment. She told me to try them out and if they didn't work to come back in and she would make me a set of clear plastic retainers and that she would also reimburse me the difference in cost (they were ~$200 cheaper). I tried the wire retainers for a couple of months and they regularly fell out of my mouth while I was sleeping. When I finally came back home for a visit and could actually make it in for an appointment (their office is barely ever open), they informed me they would be able to give me a set of the clear retainers but not reimburse me the difference in cost. The practice manager said I would be essentially getting "a free retainer" because they wouldn't be able to do anything with my old one. Well, neither can I...they don't fit in my mouth. Given the multitude of orthodontic practices in the Bay Area, I'll probably opt for a different one the next time I'm in need of orthodontia. read more

Worst service I had ever had! Its first time schedule for my kid's ortho appointment and I had this scheduled 3 months back! I wasn't aware of the 10 mins window late then you have to reschedule, they didn't inform me. Came all the way from Sunnyvale! I knew exactly I arrived at 11:09 but we cant get in coz there's doctor by the door who spent time chatting with the guy and we have to wait. I brought with me my 6 mos old baby because I dont have helper and when they are done chatting, there's this lady who came to us that they cannot accommodate us because its 11:13! After 3 months waitibg for this freaking schedule!Horrible people! Horrible service!! Wasted my freaking time!!! Dont ever come here!ever!! read more

My 10-yr old daughter started coming here in January this year for overbite treatment. The explanation of the orthodontics process, the gear/braces care, insurance coverage, my balance, and payment methods are all thorough and clear to me. I thought this is the best clinic after I went to two other places nearby. What made me decide is (1) the estimate was reasonable, not too high not too low, and (2) the treatment method was different from two others and was the way I believe d logical. The treatment method was also liked by the patient, my daughter. Her treatment has gone very good so far. We really appreciated Dr Bulucea showed up on one day the clinic was closed, due to an emergency when her gear broke. Her care is that wonderful. What I like the most about here is Ginny. She is a professional office manager, who is efficient and knows all patients' ongoing conditions, possibly their history as well. She doesn't have me kept waited and solves my questions mostly right away. I sincerely appreciate that effectiveness. I think you may also want to hear the patient's review, and here is my daughters: "I give four stars, while I want to give three stars for the staff's greetings. I don't feel positiveness when I arrive there. They ask me only regular "how are you?" and there is no further cheerful conversations. So I leave the place like my work is done and just let out. But, I like this place because I received a birthday card." It seems this place is not very kids friendly, but that's okay to me. In reference to the cost, I received quotes from two other orthodontists: one in Mountain View, who has 5-star by Yelpers, estimated $6,800, while another one in Sunnyvale, who has 2-star by Yelpers estimated $3,000. All, including this Cupertino Ortho Care, are quoted after visual examination and without insurance coverage, while these two offered the same treatment method. You see, there is a huge gap depending upon the clinics. I encourage everyone to get estimates from at least three practitioners. Cupertino Ortho Care was our third stop, and we decided not going any other practitioners. I want to keep updated as the treatment goes on. read more

I am getting my top brackets in about two weeks so I cannot comment of the overall result just yet. However, I already have many good things to say about Dr. Bulucea and her happy and very helpful staff. During my consultation Dr. Bulucea herself discussed the options available to me and how each one would impact my overall results. She also provided a video that taught me more about jaw surgery and how it is done. She also, in detail, discussed how my jaw would change with surgery and/or extractions and braces. The most important part in deciding on an ortho for me was to find someone that was not pushy about making me spend more money, but more focused on what would be the best treatment for my case.Dr. Bulucea provided just that. Her receptionist also knows her stuff, she was so helpful with the financial side of things and recommending certain services that will help the process of braces. I will update my review in a couple of weeks when I get my top brackets on. Just had my top brackets placed, so far so good. Happy that they had a hot pink option for bands. Also relieved that my braces will be put on in stages, first top, then bottom, then eventually rubber bands to move some of my top teeth, and they also did not push on extractions. I must wait 6 months to see how things progress and then decide. I love the idea of taking my time to make a decision between jaw surgery in extractions. Again I really enjoy their friendly staff. read more

Dr. Bulucea and her staff provided an excellent service for my kids, - they are very organized, my kids are very happy with their smiles and we are happy because the kids are happy. read more

Dr. Bulucea has taken care of my two boys' orthodontics needs. I have known her for more than 5 years. She is a very kind, knowledgable and empathetic doctor. She really listens to our concerns and cares for her patients. I am so impressed with her professionalism that I have chosen her to be my orthodontist too. Her staff is very responsive and attentive. I have had to reach out to her after hours and staff has promptly returned my calls. I highly recommend Dr. Bulucea. read more

This place is not only for orthodontics, but also for pediatric dentistry. I came here for my daughter in April and she is 2 and this was her first dentist appointment. There are toys in the waiting room for the kids to play with, as well as a movie, so my daughter had fun while we waited. We didn't have to wait long, and the dentist saw us soon after we got there. They had her lay down on our laps for her to do a quick cleaning and spot check on her teeth. Needless to say, my daughter hated it, but I expect that from a 2 year old! Afterwards, they gave her some toys to bring home along with a toothbrush and toothpaste and floss. I ended up getting a bill in the mail for $89 from them. When I looked at my insurance's EOB, it said I only owed them $30. So I called them to ask about it. I called them on a Tuesday, and it looks like they are closed that day, so I called them on Wednesday. The lady tried to help me, but couldn't because I think she is part of ortho care and not pediatric side. So she told me Tina would call me back. Well, Tina did not call me back that day, and I called back the next day. Their phone just goes to voicemail which states that they are closed and will reopen on Saturday. Really? So you are closed Tuesday, Thurs, and Friday? What kind of dentist operates like that? And if I need to spend so much time trying to fix your billing error, do you think I really want to come back here? I don't have time to fight with you on my billing every single time I go here, so no thank you. That said, if anyone has a good pediatric dentist they want to recommend in Cupertino, let me know. read more

I have been a patient of Dr. Bulucea for a few years. It was hard to find a doctor who could work with my specific requirements while working in concert with an overseas oral surgeon. Dr. Bulucea has been very professional, understood the specific details needed to maximize my success. Now my son is her patient, and we are very happy with her responsiveness and with his progress. I would definitely recommend her, and her team. read more

I like Doctor Sophia because she explains the treatment plan in a way I understand it. My own dentist was impressed with the details of her work. Scheduling is flexible, staff is friendly. Work will get done. read more

We have been coming here for 2 years. Service was great under Michelle Dean, unfortunately she no longer works in the Cupertino office. Since then, it's been poor customer service and patient satisfaction. The one star review is specifically for Geraldine Gerges, she is HORRIBLE. We were told in January that our daughter had a cavity. Due to COVID-19, our appointment was rescheduled several times to Dec 15th. It then somehow moved to Dec 1st (without my permission). She now had 3 cavities? Where? She did not show me on xray. First, they take ADVANCE payment for your portion? What is this an ER? Normally, insurance pays, and you are billed for the rest. They MUST be desperate if they take payment up front. Anyway, we agreed to do fillings and "keep an eye on" the others. She also mentioned a treatment plan which we NEVER discussed. Moments later I find out she has placed a crown on my daughter without my consent! We discussed fillings, NOT a crown. Gerges has ruined my daughter's beautiful smile and we have no intention of ever returning to this place! In all my years at Stanford, UCSF, and UCLA, I have NEVER met a "doctor" like Gerges. What a shame. SAVE your MONEY and your TIME. read more

Best orthodontist my kids experienced so far !!! I live in Hayward, I've been with my kids all around my home city looking for a really professional orthodontist, who could be very kind with the patients, who could explain every procedure, and I couldn't find. I had to drive all the way to Cupertino for each appointment, but it didn't bother me at all knowing my kids got the best care and treatment. I also recommended her office to an adult friend of mine, and he was very pleased about the results of her treatment. I highly recommend this dentist!!! read more

Dr. Bulucea is very good orthodontist and has been doing a great job for my son. Now even I myself am considering orthodontic treatment from her! We received quotes from several orthodonitsts for my son and her quote was the most reasonable. If you are with Delta Dental, you cannot go wrong with Dr. Bulucea. read more

Saw Dr Bulucea few years ago for ortho treatment, the quote from other clinics were outrageous and this place is fair. Also, they are one of the in-network providers of my insurance, so I decided to have my treatment here. In only 7 months, Dr Bulucea was able to correct my teeth when other doctors told me the work will take 12-18 months. I'm happy with the result, it's been few years and my teeth still look great. read more

I saw Dr. Bulucea for a consultation regarding my daughter (she is 12) and our options. I left impressed with her ability to put my daughter at ease and clearly explaining the issues and proposed treatments. She was highly knowledgeable and with a genuine interest to help. Highly recommend. Nice place and friendly staff as well. read more

Forget about the actual orthodontics process, which I'm also not that impressed with frequent broken brackets a day or two after they're adjusted. The major issue is the horrible scheduling of appointments. They seem to overbook all the time with multiple people on the same time slot so you'll always have a long wait when you get there. And if you have a broken bracket, instead of taking you in to fix it right away, they'd schedule to fix it days later, often times with non-school friendly time slots. Totally frustrated by them and would not recommend, especially for school-age kids. read more

Dr. Irina Bulucea, D.M.D, is very polite and kind at the beginning of treatment. Unfortunately, she and her assistants are lacking in skill and professionalism. She does not have the expertise of the more experienced orthodontists. Towards the end, her petulance makes me feel unwanted and uncared for. She is ill-mannered and she does not listen to my requests, merely goes along with her own original and "unchangeable" plan towards the end of treatment, which is not desired of the patient. It makes me feel as if I never should have chosen her as my orthodontist in the first place. read more

Their front desk is so rude and appointments are a nightmare. Most importantly their quality of work is awful, they can never do it right to begin with and call you back for corrections. Oh and they hung up the phone if they don't like being challenged why we need to waste our time to go back... look elsewhere it is not worth it to deal with this office. Not professional! read more

My daughter had braces for 3 years. Dr. Bulucea and her staff were amazing to her! She just had her braces removed a couple of months ago, and we really miss going to their office and see their smiling faces. It felt like a second home to us. Eventhough we don't need to go anymore we are planning to visit them once in a while, and make sure to refer all our friends to them. read more

Dr Bulucea was referred by our family dentist, Dr Prusa(who is the best general dentist I've experienced). She is very professional and honest and she wouldn't compromise her expertise for earning more money. I requested the consultation for my son because 2/3 of his class friends were wearing braces at age 10. Dr Bulucea told me my son didn't need to wear braces at that time, to answer my questioning, she showed the American Dental Association guideline to me. A year and half later, my son's teeth grew too crowded and started to ache, this time she said he was ready to start the braces treatment. During the treatment, she paid attention to key details very much. Usually kids failed in the treatment due to unable to clean their teeth well. In the first year my son also got the same issue, and she would help training him and asked me to take him to get a deep cleaning service. So the second year my son went very well and he finished the plan right on time. Now he starts to wear retainer. Comparing with his friends, his treatment is unbelievably successful and smooth, and I think it should conclude to Dr Bulucea's expertise. read more

Dr. Bulucea did a great job on my teeth. I went in as an adult with a severe bite problem and my treatment just completed after about 2 1/2 years. My teeth are great now and I have no more bite issues. Whenever I had a problem with the braces they did everything they could do to address the issue, and whenever I had questions the doctor would personally take the time to explain things to me. Over the time span I was treated, I found this place to be very nice and friendly, yet professional. All her staff is top-notch and highly skilled, but she still remained hands-on with all the patients. I observed Dr Bulucea interact with the kids that came into the place for braces and she had a very caring manner for them. If you have a child needing braces or you are looking for an orthodontist for yourself, I would highly recommend her and her staff. read more

We've seen 3 other other orthodontists before choosing Dr. Bulucea. She provided the most comprehensive treatment plan with a reasonable cost and so far we are very happy about the results.. We also really like Ginny who is very helpful read more

If you are looking for a caring, professional and overall great orthodontist, Dr. Bulucea is the one. She is awesome! Great Doctor! Horrible front desk staff. Don't get me wrong, Dr. Bulucea and her back office team who actually work on the kids are the best. But the front desk so called customer service is the worst! They think they are better than everyone else. They talk down on you. I have two kids there, one for 3 years already and this is just because of Dr. Bulucea and her amazing personality. If it was left to the ladies at the front, I would run away during my first visit. I have multiple departments reporting to me at my own job who all handle customer service. I would never hire the front desk staff at Cupertino Ortho Care for my own team. So sad to see such an awesome Dr having such a bad front desk team. read more