A great professional and team at this location. The staff Magda , Marta and Johnathon are excellent…read moreat providing quality services with empathy and compassion along with enthusiasm. They go above and beyond with the excellent care they provide always... Keep up your excellent services!!!

My experience At Back in Action Plantation was incredible! Dr Alex was always…read moreprofessional and caring. Along side all of the other therapists, who were by the way, also well trained and help full even if they were working with another patient. I have been to many other centers and "Back in action Plantation has to be the best I have ever been to. Love You All Guy's. Without you I would not be able to turn my neck and shoulders after having Major back surgery. Sandy up Front was always happy to see me and ready to help. I Will Never Go Anywhere Other Than "Back in Action Plantation" Thank you all! David Roseman

Some of the best nurses and therapist in south Florida. Iwas not anything they expected im a big…read moreguy 320 6 foot .the knee replacement therapy was spot on .not to hard just enough. So trouble with staff that has NO BUSINESS working with humans rude is an understatement. I treat everyone the same im no better than any one .still just 2 humans tried to kill my journey joy pain and all. Im stilling standing .ladys you lost im in good spirits and on the mend .must say hello to my banana buddy Nikki. Then there is a beautiful soul that made café cubino love it and akera, grace Janice. Night and day .therapist Kelli Reid Sam that 30 min with you help my arms thank you all .some times people bud in and do the wrong thing .

I choose this place because my friend who did nursing there recommend…read morethis place for rehab. If your not serious about working out it best to not even go there. We did very well there and got all better. Its clean, new, everyone there is nice except the social worker, but hay what's perfect. She had a terrible attitude. Nasty Nasty. But over all Memorial rehab is great.

The care by therapist are amazing are Liz,Travis,Rachelle and Melissa. Very nice and always…read morewelcoming and very helpful. Front desk Annelise always pleasure being seeing and greeted by her

If it walks like a duck, quacks like a duck and looks like a duck, then it's definitely a duck…read morewhich is how I've confirmed that Dr Colette is as crooked as they come. Her machines --the clinics and the staff-- are so well oiled that she has mastered the system of making profits at the expense of other people's health. The artificial reviews and her "4 pillar" model means absolutely nothing, just like that book that she recently authored with a total of four measly ratings. A referral from our trusted PCP led my mother to seek physical therapy at PhysicalOne, and just in the second week, she was complaining to Dr Colette as well as me about pain in her left knee. Then going into four weeks, she also started complaining about the sciatica pain making a comeback. I thought it odd to regress because she consistently devoted two days each week for well over a month to PT, so I convinced my mother that it improvement would take time. Then it all started making sense to me: this is why no one else is allowed in the PT area and why whenever I stopped by to make payment and asked to speak with Colette for a progress report, she was always either reportedly with a patient or not onsite and was not open to discussing it over the phone. This also explains why whenever I asked and persisted to speak with Colette about my mother's complaints, instead of calling me back, the staff TEXTS me an evasive response as a band-aid since she is only in this industry to milk, not help anyone get better. I wouldn't even be surprised if there was no existing care plan with expected milestones to hit that would mark progress. The business hides behind that raggedy StriveHub app that she and the entire staff know does not work, yet tries to flip the script on the patient like we're not being compliant with at-home exercises. This is not a coincidence. She also hides behind laser therapy like it will replace quality PT sessions because she knows that it is strictly a sales method to increase the clinic's profits while masking the underutilization of PT services. Therefore my response to her manipulative shiftiness when the laser was offered is 'we already tried that. Either way, with or without laser therapy, there should still be clear signs of improvement for the time that we've been coming here.' And dont get me started on that glove --yes a glove-- filled with water that she's telling people to ice themselves with. Mediocrity at its worst! But since I unveiled the mask that the staff was trained to wear, this arrogant ill-mannered unapologetic know-it-all kept cutting me off and talking over me when she finally called per my requests. In that escalated phone call, I exposed the many contradictions and demanded to know the next course of action regarding my mother's lack of progress "under her care." The next morning I patiently waited for a response on Collette's availability for tomorrow and the next week. No missed calls, no voicemails, no text messages nor emails. Mind you, I have been the main point of contact for the past seven weeks. My sister dealt with the staff only one time which was during the very first encounter. But the office conveniently reached out to my sister instead saying that I was unreachable all of a sudden and that XYZ slot was available but it won't be with Colette. Very sneaky and unprofessional. She is the one who actually offered to do a re-evaluation of my mother with herself, mom and I present, yet reneged on her word because it was unimportant and did not ring in enough money for her. Please don't be fooled by the welcoming reception area and courteous staff. They have been trained by Colette to only drive sales, not see you regain strength. Just to be crystal clear, there's nothing wrong with a business owner making money, but it becomes a problem to me once they're only there to make money at the expense of an entrusting clients' health, especially within a vulnerable population. So the moment that I began taking notice that there was never an issue with collecting payment from copays and upsales, but there was absolutely no fruit from the "labour," and I demanded answers, then they no longer showed interest. That is why I am sounding the alarm because people need to know who genuinely cares and who is only in this business just to swell their pockets and keep people sick.

Really nice and attentive Pilates location. They also offer physical therapy. I have gone to the…read morePilates class using class pass. The classes are pretty intimate and do not have more than three people per class some classes I have been alone so it is more like a one on one Pilates class. Would return!

Used this physical therapy center several times in the last six years for injury rehabilitation…read more The front desk clerk makes the appointment process simple and she always answers the phone during business hours. The co-owner, Mark, has a great attitude and is in the trenches alongside his employees, love to see that. The center is not that large but seems to have every recovery gadget available to assist you for maximum improvement. Sadly, my injury is stubborn, so I'm back again, but chose to return for the lively experienced staff and customer service.

This is a wonderful place everyone is very helpful and friendly. They all help each other out with…read morethe patients. Plus the give your Cuban coffee. Special thanks to Maruka, Monica, Carolina and Juan Carlos.

Clarissa was attentive to the lower back sprain that caused me to seek out a professional massage…read moretherapist. It was an above and beyond experience and I feel great about the price paid for the services. Thank you and I will be back again!

I am writing to formally express my concern regarding several issues I have experienced with my…read moreappointments, cancellation policy, and billing. I previously spoke directly with the owner and explained that I have FMLA-related medical circumstances and unpredictable migraines that can occur without warning. During that conversation, I specifically explained that there may be times when I need to cancel an appointment unexpectedly because of a severe migraine. I was told that a note would be placed in the system regarding my situation so that I would not be charged a cancellation fee if I needed to cancel for this reason. Today, I had to call to cancel an appointment because I was experiencing a terrible migraine. Despite our previous conversation and the understanding that a note would be placed in my account, I was advised that I would still have to pay a cancellation fee. This is very disappointing because I had already discussed this exact situation with the owner beforehand and relied on the understanding that my circumstances had been documented. There are also ongoing concerns regarding charges on my account that I would like reviewed: I purchased a package of 5 massages, but during my last visit I was still charged $132 for a massage on August 22. I explained at the time that I had already purchased the package of five massages, yet the $132 charge continues to appear. I was also charged for another visit/day that I had already paid for, including the herbs. The amount I paid was $80, and I was later told that the payment had not been received. My FSA card records show the charge, so I believe this payment should be verifiable. I also posted a review regarding my experience because I felt it was important to honestly share what happened. I was very disappointed to discover that my review was intentionally removed. This added to my concerns because I believe customers should be able to provide honest feedback about their experiences, including concerns regarding billing and customer service. To avoid further confusion or unexpected charges, I have requested to cancel all of my remaining appointments for the rest of the year, with the exception of the two massages that remain pending from my package. I am requesting that you please review my account, including my previous discussion with the owner, the cancellation note that was supposed to be placed in the system, my five-massage package, and the payment records for the $132 and $80 charges. I would appreciate written clarification regarding these charges and confirmation that my account has been corrected accordingly. I would also like confirmation that the remaining two massages from my package will remain available to me and that no additional incorrect charges will be applied. I have been trying to resolve these issues, but having to repeatedly explain payments and charges that should already be reflected correctly in the system is extremely frustrating. I am also disappointed that after taking the time to share my experience through a review, it was removed. I hope this matter can be reviewed and resolved fairly and professionally. Thank you for your attention to this matter. I look forward to receiving a response and confirmation that my account has been corrected.

I thought Kerry the pilates teacher at Archer was very rude. She said I couldn't follow her not…read morevery clear cues. I went there about 6 months and paid her good money. She would punish me by not proceeding to the next exercise if her cues were not followed. I never progressed. I since found a lovely teacher, also polestar trained in Coconut Grove. She is very professional and said I am very good at following her cues. Kerry was not nice. It you want to be insulted go to her.

After going to my orthopedic surgeon, Dr. Lebwohl at University of Miami Hospital, recommended…read moreArcher Physical Therapy and Pilates institute. The owner Kerry took the 1st visit to ask questions and go over my x-rays. Each week we do various pilates exercises to build up my back muscles. Learning the different movements correctly has gotten me out of my pain and back to my normal routines. I can't thank Kerry enough for her expertise and personal attention she has given me.

My father Max goes to get therapy, here. Amy Fimbek does a…read moregreat job, helping him. She is professional and very patient. I recommend this place, highly.

The method of having one therapist to several patient does not work well. Patient is waiting around…read moreuntil therapist is finished with others