I've dealt with Jack Sims and Chad Jordan on several different occasions, and I can honestly say…read morethat every single time they have gone above and beyond! I've literally called at noon on a Friday and was able to pick up a new truck by 4pm that same day. They are a joy to work with and make the customer feel appreciated. When it comes to customer service, the whole staff is TOP NOTCH! From checking in to see how the vehicle is working out to contacting their other reps to find out what scent of air freshener is used in their dealership because I requested that information (probably the oddest request they've ever had)! I have not been let down one time and I know 100% I never will. Thank you for taking care of my needs!

We were passing through from California and had a mechanical problem with our Diesel F250 pick up…read more Ben Butler immediately ordered the part...it came in the next morning and we were on the road by 10:30 a.m. The service was excellent...thank you so much Ben Butler!!!

I have purchased several vehicles from Jeff and Kelley. Easiest car buying experience by far. I'd…read morerecommend them to anyone looking for a good used truck.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

Watch Out!!!! These guys tried swindling me on a used vehicle. I asked specifically if there was…read moreany damage to the vehicle or any issues mechanically, so they took a few pictures of the outside where there was some damage. Well I drove over 2 hours to negotiate a deal. Then I discover by going to an independent mechanic, that there are codes for lean fuel system and several sensors that are not working as well as the expensive sonar system is not working, and brakes pulsing, tires out of balance, and here is the big kicker... The front end had been damaged and repaired incompletely and incompetently so the paint wasn't complete and several parts were missing/broken and including the grill. To even the untrained eye, the front end had been hacked back together. When I brought these issues up, the sales manager decided to point out that my car that I drove there wasn't perfect either and that he was "offended" that I was pointing out the imperfections of this used vehicle. I offered him a price that was book minus the cost of me repairing the damages and taking a risk on the fuel and occupancy sensors. He said he was offended at my offer as well. And wouldn't meet in the middle either. Amazingly, he inaccurately accused me of only wanting to buy and flip this vehicle. If you're looking for used cars and want to avoid being manipulated, steer clear of these guys. To his credit, the initial salesman was fair and easy to work with, though he didn't know much about the vehicle even when I showed up to look 5 hours after starting the conversation. I hope they have the integrity to contact me and offer an explanation for this behavior, but that is very unlikely. Waste of my diagnostic fees and fuel for the day and now I'm still looking for a family vehicle.

We have received the worst service of any dealer in our 50+ years of buying vehicles in southwest…read moreArkansas. From refusing to perform promised oil change, sending us to Tyler TX for recalibration of electronics, to neglecting our safety by refusing to take responsibility for tires disintegrating with only 15,000 miles on them. DO NOT TRUST THIS DEALERSHIP. Ddavis.

Just stopped by because I had an issue with my coolant and instead of trying to rip me off or sell…read moreme something I didn't need I had the most helpful guys come out and top me up and wish me good travels on our long drive! American hospitality is still real! These guys deserve your business! Thank you

Scheduled routine GMC recommend service on my 2025 GMC Denali HD dually through the GMC app. We…read moreshow up to the appointment and were told you don't need an oil change you just had one. I stated "I needed my tires rotated as requested when I scheduled service in the app." I was told to call next time before scheduling service in the app because the dealership is not equipped to rotate tires on a Dually. I asked if they sold these types of trucks here. He said "yes we have one right now." I said "if you sell them you should be able to provide the GMC recommended service." He then went into telling me how tires are rotated on a dually. I said "I am aware how tires are rotated on a dually. I have owned four of them." He then proceeded to let me know he could not do the service most people go to a heavy duty tire shop place to have it done. If you can't perform recommended service on a certain GMC vehicle model you should not be able to sell and make commission off that type of vehicle!

Fantastic customer service! I don't go anywhere else for my vehicle needs. Classic is awesome!read more

My car, a RAV4, had a yellow light in the console driving in SE Arkansas and we were far from…read moreHouston, TX, our destination. The closest Toyota dealer was Robbins Toyota in Texarkana. A Manager took care of the light in less than a minute; it was an Oil Change reminder. We didn't have to wait at all. That's great service.

Arrival time - 11:55am Leave time - 3:10pm…read more I am not one to write reviews but over 3 hours for an oil change - tire rotation/balance is unacceptable. After 2 hours of waiting the service rep asked me where my spline key for my lug nuts were, meaning they hadn't even taken the tires off yet. I glanced in the shop and confirmed through the technician that they hadn't changed the oil yet either. I asked the tech how the tires are balancing and he informed me that he "left them where they were because the ones on the back needed more weight", meaning if I hadn't walked to the back and double checked, my tires wouldn't have been rotated at all. I take rotating my tires serious due to the price of tires I run, keeping the tread and wear even. I spoke with the representative who informed me that they got another guy to start changing the oil (2:30pm). My beard brush that was on the middle console was tossed on the ground between door and seat on passenger side, and I had to put up my jack equipment that was pulled out in search of the lug nut attachment. The service representative was nice and helpful but overall the experience was unacceptable. Curious what else they half assed.

Chase was great! Helped me find the perfect car, and was patient with me as I asked a lot more…read morequestions than I probably needed too!

2013 sonata had a sunroof leak. To get it fixed i was told $600+ to fix. Have to pre-order/pay $250…read morefor the part. Got it done. The next rainfall? Yep,leaked again. Problem not fixed. Called to make appt to let them inspect their work. They wanted $180 for the diagnostic." I said, 'it's a sunroof, car don't need to be plugged in'. Apparently, thts what they call...just to LOOK at it. "Free service IF same issue, otherwise be more". At that point I took it to place in town. THEY checked the sunroof and found the DRAIN was blocked. Took an airhose, blew air in drain... FIXED. My opinion? Maybe look at the problem instead of taking the word of someone who doesn't know about cars?? And charging a massive amount of money to fix a problem that wasn't necessary. I won't be back.

Back in August, I bought a 2023 Ram 1500 SLT (3.6L) from Classic Dodge & Chrysler. When we first…read morearrived, a salesman named Conner greeted us. He seemed genuine and eager to help. He showed us several trucks and promised he could get anything we wanted from their sister stores. When my wife and I mentioned we might keep looking, he got nervous and said his bosses didn't like people walking out -- that he'd get in trouble. Not wanting to make things hard for him, we stayed. Later, when I mentioned going with another dealer, he went to management and came back saying they had a "better truck and better deal." Trusting him and management, I agreed to buy that truck. That's where the problems began. It took two weeks to even receive the truck. When I finally got it, it still had the previous owner's belongings, hadn't been detailed, and had several issues: Broken rear license plate light Missing passenger-side fender well No front plate mount (required in Texas) And later, the electronic braking system failed -- I lost cruise control on a four-hour round trip drive. They agreed to fix these issues after my trip. I brought the truck back as scheduled and didn't get it for three days, but the only thing they fixed was the rear plate light. I've been calling ever since. They keep saying they'll provide a rental car so they can replace the fender well (which they now have in stock) and inspect the electronic braking system -- but no one ever calls back. Every time, it's the same story: "We'll call you when the rental's ready." That call never comes. It's been almost four months, and nothing has been resolved. I've been patient and understanding, but this dealership's lack of communication and accountability is unbelievable. If you're considering buying from Classic Dodge & Chrysler, please get every promise in writing. Don't make the same mistake I did by trusting their word.

Took my Equinox to them because the screen navigation system keep going black, they put a camera in…read more,Why???? And it is still going out, black........

I would rate my experience one star if I had to be honest. My social Club sister bought a vehicle…read morefrom your dealership and had some issues with it. She was supposed to get a call today to get it fixed by tomorrow since she has to leave town. It appears that some customers get better treatment than others. My sister has always spoken highly of Kia, but now I'm not so sure. I'll wait and see if the problem gets fixed, and if not, I'll be back with another review.

Courteous and friendly service. They show that they care about there customers. They are not…read moreinterested in just selling you a car but making you a lifelong customer for all your future cars

On 4-11-25 I purchased a 2024 Trax with the promise to have paint issues taken care of. After…read morepurchase I could not get a phone call or text back from my salesperson. With a lot of back and forth I visited with the GM on 5-19-25, he proceeded to tell be that he would make sure I was taken care of, that being said I was not called until 7-10-25. Got call that car was ready 7-31-25. When I got there I found the issues on photos. I left the car there to again for them to fix the issues again! It is now 8-10-25 and i still do not have my car, not to mention the months worth of internet service and sirius I have paid that I have not been able to utilize. My husband purchased a new truck from them in 2024 and he has had zero issues! I believe that since I am a woman they feel they can run over me and basically they have! I very unhappy. Lisa Cook

I called their service department about bringing in my 2026 Colorado Trail Boss 4WD with 1160 miles…read moreto have an active check engine light diagnosed. They said bring it in the morning, but it would be at least 4 days before they could work it in. Just to diagnose the check engine light!? Yes, that's what I was told. Totally unreasonable.