On 4-11-25 I purchased a 2024 Trax with the promise to have paint issues taken care of. After purchase I could not get a phone call or text back from my salesperson. With a lot of back and forth I visited with the GM on 5-19-25, he proceeded to tell be that he would make sure I was taken care of, that being said I was not called until 7-10-25. Got call that car was ready 7-31-25. When I got there I found the issues on photos. I left the car there to again for them to fix the issues again! It is now 8-10-25 and i still do not have my car, not to mention the months worth of internet service and sirius I have paid that I have not been able to utilize. My husband purchased a new truck from them in 2024 and he has had zero issues! I believe that since I am a woman they feel they can run over me and basically they have! I very unhappy. Lisa Cook read more

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I called their service department about bringing in my 2026 Colorado Trail Boss 4WD with 1160 miles to have an active check engine light diagnosed. They said bring it in the morning, but it would be at least 4 days before they could work it in. Just to diagnose the check engine light!? Yes, that's what I was told. Totally unreasonable. read more

Scam Alert!! Do not take your vehicle here for repair. They tried to scam me out of $1,500 for a repair that I did not need. Orr Chevrolet service advisors and mechanics are terrible. They said that a weld on an exhaust pipe bracket broke and created a hole and it was not covered under warranty. Took my vehicle to Coleman Chevrolet and they said there is no hole in the pipe where Orr Chevrolet said there was. Instead, there was one in the muffler. This repair was under warranty. Stay away from Orr Chevrolet. read more

They are great all the way up until I purchased the vehicle! constantly texting & calling! Get the vehicle sent to me only to find out when it gets here something is wrong with the key! it was taped up real bad! I've been calling, texting, calling managers & all & no help at all barley even respond now! only to be consta told over a month later it's ordered! I can't even lock my door! I purchased 2 vehicles a couple weeks apart! I was also told I would get a rebate and everything that would help with my first car note! never received & no response abt that either! I have 2 friends that's ready to purchase' I will not be sending them here!!! read more

We broke down are on a Friday afternoon at the Arkansas Welcome Center Rest Area. Neely's Tow Service towed our truck to Orr Chevrolet in Texarkana, TX. We arrived as the service department was getting ready to close for the day. They promised our truck would be ready by noon the next day--Saturday. I was totally shocked, it's rare that a service garage actually is done when promised but they were and that was impressive. Plus, the cost was significantly less than I thought it would be. Less than $600 for a primer part for the fuel and labor. Thank you, Orr Chevrolet in Texarkana, Texas. I highly recommend your dealer garage. read more

Absolute worse buying experience of my life (and I buy a lot of cars). First, credit where credit is due....Lee was great and prompt with all communication (as this car was bought unseen and pretty much all over the phone and text. And when I had an issue with the car being picked up, Lee outside of his business hours, answered my call and stayed with me on the phone until the carrier had the vehicle in possession. I will also add that he was in the middle of a family emergency and still insisted on taking care of this with me. Please let Lee know how appreciative and great he was here for me during this experience. Fast fwd to the ongoing, still not resolved nightmare. I had not received any registration, plates, paperwork, nothing from the dmv. I phoned the dealership, they forwarded me to jamey, the office manager. She said she would handle and I would receive something from the dmv shortly. In time I received a phone call from the dmv saying they received everything from the dealership but it was months late and because of this I was incurring 5 late fees for the total of $756. I was informed the dealership had so much time to report the sale but they were months late. I took this information back to jamey, in which she profusely apologized and accepted responsibility. She asked that I pay the the fees, send her the receipts and she would have immediately reimbursed. So I went to the dmv (never a fun experience and not what I should be having to do) paid all the fees, received my registration, plates and tags. I contacted jamey again, sent her my receipts, she said she would get me a check out immediately. Fast fwd a wk or so, no check. Contacted jamey again, owner needs to sign the check, will send out in am. Wks later, no check. Covid busy excuse, holidays, people are out excuses, will have done this wk. Another wk goes by, owner had to take dad to drs 3 hrs away, check will be in the mail in the am. Still to this day no check. Jamey since then (Dec 4th) had just stopped responding to my calls and texts all together. I've also left messages for Kelley, another office manager (no response) Left messages for Joel (owner-no response) have spoken a few times to Duane (sales manager) kudos to him for listening to me and patiently understanding my frustrations. Although he said twice he would follow up and get back to me and would also have the office management or owner get back to me, zero responses from anyone. Today I have sent a message to Lee, jamey and the finance manager, with again, zero responses. So now I will take things into some other hands and contact the bbb and corporate. This whole situation is obviously super frustrating and not to mention, absolutely unprofessional. I would never recommend this dealership to anyone. I didnt even touch on how rude and unprofessional the clerks are at the dealership, I can't tell you how many times they would cut my call, transfer my call to the wrong extension or that I would call back and tell them I needed to leave a personal message, that the voice-mails I was being transferred to were full, they would put me on hold and transfer me again back to the same voice-mail that was an issue. This easily happened over ten times. I felt like I was a practical joke. Horrible experience. read more

I bought a used truck from Orr Chevrolet it August. I would not recommend buying from them to anyone. To start off, the salesman told us the "list price" for the truck we were looking that was $2,200 above the price listed online. He was rude and chose to ignore me when I spoke and only reply to my husband. We then fought for 3 months to get the registration paperwork and license. The salesman and sales manager would not return our phone calls and argued with us, it took a threat of a report to the Better Business Bureau before we received what we needed. I've known and dealt with a few honest car dealers in my life, but the men at Orr are why the bad stereotype exists. read more

Salesperson was knowledgeable and friendly. I set requirements on price, term length, and interest rate. I had a verbal agreement and of course when I went in to sign paperwork it didn't match up and they tried to slip it in there. It wasn't a deal breaker but be careful. Also, after purchasing the vehicle I started receiving a large amount of junk mail in my mailbox and email from companies telling me my warranty was up and needed to buy an extension, etc. I'm not pleased that my personal information was shared with these fraudulent companies. read more

If you need a new car and you want someone to work with you make sure you contact Scott Prile! Scott was amazing! He was so sweet and he made I got what I wanted at a good price. I highly recommend going to ORR Chevrolet! read more

Bought a used truck from Orr Superstore back in June. Initial thought was that I got a decent deal. Was told the price of the vehicle was $32485 and they'd give me $5700 for my trade. That would imply that I'd owe $26785 and that would be what I would finance. That is not what they did. They financed the sale price of the vehicle and added what they said my trade was to the total sale. Basically they added what they said they gave me for my truck ($5700) to the final price. I could've kept my old vehicle and paid the same payments. It's very deceptive and I admit that they got the best of me and I was deceived. All I really got for my vehicle was a piece of paper that said they gave me $5700. I've heard to never trade in a vehicle. Now I know why. Orr Chevrolet is not an honest dealership. read more

First of all, I gave this dealership ONE star only because I couldn't give ZERO! I have had the most horrible experience with the service department EVER!! I took my car in mid July, for a "service stabiltrak" warning on my dash display and a long standing issue with the car being in park, but the display stating "shift to park" yes, that is all..no big deal right? The shift/park issue had been "repaired" a few years back, and actually never worked correctly, and I dealt with it due to personal issues and lack of time. Not so fast forward to DECEMBER, and my car is still sitting in the service department, I did get to pay a nice chunk of cash to drive it home one night in September, only to take it back the very next day with more problems than before...and a need for another $1000 +/- for a Catalytic Converter? but they kindly told me, I wouldn't have to pay for the labor.. such a nice gesture. 13+ parts later, car is not repaired and after some advice from GM and an Engine clean out? Now I need a new engine head. I am not a mechanic, but I did drive the car for 125K miles and never had even a minor issue, other than the before mentioned "shift to park" so unless you need air in a tire or an oil change I would steer clear of them, save yourself money, aggravation, and your vehicle! read more