Very bad experience No Manner No respect to client Not professional very bad owner No care when and what to do What to said .. I have been in the room to do my facial .., after 10 mins the guy came in ask for my name and phone number ...start... 10 mins later a lady call herself owner said that I'm the owner of this place ..said I will explain you that my treatment will get charge . But I said my still in the promotion purchase product almost $1500 and get 12 facial ...she said is over 12 month ..but when I purchased sale person said I can come in 12 time it is ok if i don't make it in the 12 month .. The point is ..I have make appointment with them 3 week ago while I went for my treatment..and I been got confirmed my complimentary .. You not suppose to come in during I'm on my facial and I have to get up and told her that it is very rode to come in between,should have wait after the facial is done .. And keep told me to buy product because my face had a spot to treat ..is not a professional at all And took the less of my promotion away ..anyone can tell me how to deal with this situation I got my payment paper I got they write up how many time a can go to get my complimentary. Sale man sale you but the owner not responding what the sale person told you read more

I agree with many others here--if I could give zero stars, I would. I was curious about the five-star reviews and noticed they are all from years ago. I want to warn everyone: DO NOT USE THIS BUSINESS. They are essentially a scam, trying to take people's money with their overpriced products. I plan to file a complaint with Orogold directly. While the product might be good, the staff at this location are borderline crazy. Last year, I bought a package of facials. When I went in for the free one, the relaxing experience was ruined by a pushy salesperson trying to sell me another package for their red light technology. It was ridiculous and completely took me out of my relaxation. She was persistent and basically harassed me. I never booked any of the facials from my $600 package--a lesson learned about purchasing service packages. I even tried disputing the charge with my credit card company but was denied twice. A year later, a salesperson approached me in the mall, and I decided to see if they could do anything about my unused $600 package. They were nice and booked me for a facial. However, the next day, they called to change the appointment time. We agreed on a new time, but then they called again the following day to change it once more. After multiple calls and changes, I expressed my frustration. A woman then got on the phone and was rude and forceful. Neither she nor the previous caller would give me their names, which I need to dispute this again with my credit card company. Overall, I doubt I'll get my money back, so I'm sharing this on social media: DO NOT WASTE YOUR TIME OR MONEY. read more

super pushy sales staff, selling WAY overpriced skin care products. if you want skin products that really work, go to your dermatologists office. These people are selling you junk that is no better than a $10 bottle of lotion at CVS. Also, these supposed "flecks of gold" in the lotion are irritants to the skin and many people end up with a rash. Plus, there is no legit benefit to flecks of gold on your skin. Even if there was, you would need 1000 times more of it than the extracts this crap provides. Get a copy of the consumer complaints report from the State Attorney Generals office or reports from the BBB and you will see how toxic these people are read more

If I can give them a zero star I would. Horrible place to go for a facial. They advertise for a $79 facial only for them to be very pushy people in getting you to buy their outrages expensive products and the $8000 LED light. My appointment was for 11 am I did not get seen until 11:40. I was there for 3 hours only to be given a partial facial the whole experience was awful and unpleasant. They are rude and pushy in selling their products. an outrageous amount of money not worth it at all! I do not recommend this spa in a mall. The spa room is tiny and the prep for the facial was awful. I will not be coming back nor will I recommend this god awful place. read more

I had an amazing experience. It was so relaxing and joyful. Definitely highly recommended and would come back very soon.

unfortunately i fell for their free sample trap on my way into the mall. the lady outside asked me if i wanted a free skincare sample and i said sure, expecting some kind of packet. next thing i know she's sitting me down and putting some kind of cream on my face and talking about my eye bags. after about 30 minutes of putting products on my face and trying to sell me $200 worth of products, i told her no, i can't afford that right now im actually out christmas shopping. once she understood i was not going to budge and buy her products, she became very rude and short with me. i told her happy holidays on my way out and she replies with a short "ok." not even looking up from her computer. funny thing is i actually liked the cleanser she used, it smelled nice lol and the products she used actually felt pretty good on my face. i told her i would take a look at their website or probably come back another time when im not holiday shopping, and again she was short with me. had she not been rude to me at the end i would've probably bought that cleanser from her another time. so i'm going to continue using my affordable "mass produced" products that i've been using with no issues for years that she claimed are horrible for your skin and cause cancer. not everyone can just drop $200 on skincare they've never heard of before! and for her to have an attitude with me over that? very insane vibes from that lady. this place needs to get real. read more

Confirmed facial online and reserved a 11am appt. Came in at 10:55am Sales lady declined me saying i already have a 11am appt. I dont know what to say. Wow! Waste of my precious time. Mever ever again. read more

Orogold Cosmetics - Cosmetics & Beauty Supply Near Me - Valencia, California

If I would give it a zero star I would!! Let's talk about how pushy and nosy they are . Walked past the store didn't look there way they grabbed my arm and bag and almost pushed me in the chair said that I had to much stuff on my face that it would be $80 told them I was in a rush and could not stay since my bus was close by . They told me it was fine honey sit down stay let me give u free clean . Wiped stuff on my face wiped it off. Would not let me leave until I spent money roughly grabbed my arm and bags. They went through my personal things when I set bags down. Made comments on what I bought and about my body! They saw candy and made comments on my body saying I needed something healthy. Wish this place gets shut down I was terrified almost called security. Needs to be shut down IMMEDIATELY!!!!! read more

Run away from this company! Read reviews. 3.5 stars was the best I found. I AVOID their sales people like THE PLAUGE! So incredibly RUDE, as well as HUGE LIARS! Their 24k gold DMEA Deep Wrinkle Eye Cream is sooooo NOT worth the 750$ price (I was even told it would increase to over 900$. Outrageous!) My husband was taken by their sales pitch and bought me the eye deep wrinkle cream. He was resisting the pitch until the price came down to $150, which is when he purchased. I was so excited as I have huge bags under my eyes and have found nothing to ever work to decrease them, so I had great hope. The product does seem to tighten skin a bit, however, the minute you begin to perspire, or your skin gets oily, the tightening effects are gone. Also it can leave a white film. You also cannot use makeup on top of it. This is a rip-off and such an insulting company targeting women and the 40+ portion of our society. They need to be closed down in my opinion. read more

I had quite a quality time here. The products they have are all if high quality. I had a good skin day, 4 stars because of the pricing. The rates are bit high compared to products. The place is nice and clean, the lady escorted me was very humble. Thankyou! read more

Orogold Cosmetics - Cosmetics & Beauty Supply Near Me - Valencia, California

I've never tried the products from here because the people that work here are nothing but RUDE RUDE RUDE. If you don't look rich or hot they will give you dirty looks or worse, not even acknowledge you are there. Their products may be good, but every time I visit the mall I secretly hope they are out of business just by how awfully snobby they are. Afterall, this is Valencia, not Bel Air, the staff really needs to get over themselves. read more

The products are over priced, it's all about the sale not concerned about the customers. Calls are never answered. When my wife got home and used some of the products they smelled old and the creams leave a residue on the face.. She is Not happy with the products, definitely NOT WORTH THE PRICE.. Getting a cheap facial is how they pull you in then push you to buy.. DONT SPEND YOUR HARD EARNED MONEY ON OLD PRODUCTS THAT DONT WORK!!! read more

Too pushy on the sales for my liking. Offered a sample which I reluctantly took. I was insulted 4 times in under four minutes (dark and wrinkled under eyes, baggy upper lid, flakey skin, baggy under eyes). Their opinion. The under eye skin product they applied burned. I asked for something to wipe it off and they obliged with a cotton round that got stuck to the product remaining on my skin. I walked away as fast as I could with no makeup under my right eye. read more

Terribly predatory sales tactics, the employees were insulting and pushy to my mother, who had fallen into their 'free sample' trap. I wasn't around at the time of the interaction, but walked up as they were applying some sort of anti-wrinkle product to her face. The product started to burn her skin immediately upon application, and the best they could offer was a cotton pad with water. Didn't even take everything off, the product left a residue and pieces of the cotton stuck to it. It wasn't until the workers noticed I was there to remove my mother from the situation that they let up their sales tactics. Come to find out, the worker that was applying products had insulted her many times in an effort to make her feel bad about herself so she buys something. That is NO way to make a sale, rudeness only causes resentment. Awful experience here, avoid this store at all costs!! If a worker tries to hand you a sample, ignore them and do not accept it, or else they'll try to ensnare you into buying something you never wanted. read more

They have to be joking. I'm amazed anyone falls for this. It started with a "free sample". Oh, you like that, well come in here and we'll give you another "free sample". Of course, there isn't another free sample. That's when the over the top hollow flattery begins. The salesperson attempted to create rapport with his fawning. I saw right through it. But hey, it's their stuff and if they want to slather it on customers, that's on them. I decided to play along, chatting with the salesperson and trading life stories. I'm guessing mine was as big a lie as his. It was all part of the game. Then the hard sell started. The product was $399. Sorry, too much money. Then it was "half off" at $189. More flattery and smooth talking. I still wasn't sufficiently drawn to the product, so the guy offered to throw in a discount on a chemical facelift or neck lift if I, "...promised not to tell anyone how much I paid." I almost burst out laughing. Does anyone actually get talked in to paying full price for this stuff? Now how to get untangled. "Oh. Wait. Did you shower today?" he asks. I'm thinking that's sort of personal. Try this stuff. (It's the same stuff the lovely ladies where I have my pedicures done tried to sell me.) He rubs it on the inside of my arm and shazam, "Are you sure you showered today?" Look at the "dirty" cotton balls. "Doesn't that smell nice?" It's a cosmetology parlor trick. I'm not biting. I'm eyeing the door. The guy can sense it. "What product did you like best?" Not really any of them. He's at a loss for words. I'm not playing into his game. Now the flattery is gone and he's "gently" suggesting he can help me "look my best" and get rid of my wrinkles. Silly man, I'm at an age where I have zero interest in erasing a few laugh lines - I earned them. You've been very nice, I tell him, but I have to go. He's about to drag out another product, when I stand up to leave. The stuff he put on my face is starting to itch and my skin feels uncomfortably tight. He offers to schedule a neck lift, he says he can try to find another coupon, he wonders if I have any friends who might be interested. I'm still on my way out. Sure my laugh lines are gone, but it also feels like I've smoothed out my skin with packing tape... and left the tape on. I make a clean get away and notice that folks are ducking and running past this place. They must have already been "victims" of the hard sell. Come on ladies, no one is "forcing" you to buy this stuff. Keep your credit card in your wallet, stand up, say "thank you", and hit the door. I wonder over to a department store with a public restroom where I can wash this goo off my face. My laugh lines immediately reappear. Oh how I missed them. read more

Orogold Products are overly priced with a no return policy. They do not seem to have a set price for their products. The sales technique is very inapproriate for a supposely quality product. Orogold employees are very agressive to sell you an expensive item. They stand outside their store handing out free samples. Don't accept it. They won't leave you alone if you do. I no longer walk near the store to avoid their pushy sales people who walk at you while you are going about your own business. I wonder if Orogold has a negative impact on the sales of shops near them. I probably am not the only person who avoids Orgold sales people by not going near that area of the mall. read more

If possible, I would give them a zero! First experience, two guys call out to me as I am walking by, "I have a free sample for you." I say, "No thanks" as I continue to walk. He walks along side, close to me and says,"Let me help you with those wrinkles on your face." Seriously? My next mall visit this tall woman hands me a little bag as I walk by, saying "Free sample" and then she says, "Wait, I give you another one for your eyes. Come here." I expect a sample packet and instead she tells me to sit while she gets it. Then she immediately starts gooping stuff on my face without asking. It was embarrassing. Then I say that I need to go. She starts to quiz me on products. Tells me that I need help because whatever I have is not working. It was so aggressive and pushy. I was clutching my purse and she said, "Dear, let me put your purse over here." NO WAY I am handing this woman my purse. I just got up, goop on my face, and headed out. I am surprised that the mall management allows this type of sleazy business in the mall. PS - If you run into this woman. Ask her if the product is "non comedogenic." When I did, she said, "What are you, some kind of scientist?" It was almost like I was on some hidden camera show. read more

This place is the biggest SCAM AROUND! I AM SHOCKED THAT THEY ARE STILL IN BUSINESS! I stopped in to their Valencia Mall Location and accepted their FREE facial! The technician, who had No License within eye sight, was very complementary, and made you feel like a queen. He also took the liberty of removing my credit card while my face was covered and charged a $5,000.00 fee on my card without my knowledge. He asked me to sign a form upon leaving that I had agreed to the facial was was given one to my satisfaction. UDERNEATH that page was the Page for the debit, and the signature lines lined up perfectly! Don't even bother trying to get your Money Back!! Total waste of time against their corporate attorneys. Fool me ONCE...you know the rest! read more

If I could give it a 0 star l, i most definitely would do so!! My experience at this place was just awful and disgraceful they way the "manager" Sofia treated me. I think it's probably the way I looked as I was dressed in comfortable clothing & no makeup but again, i was going for my facial. I wrote a lengthy review previously, about my experience and details a few months ago. But I never received a callback or anyone to acknowledge the issues with my experience nor resolution. So I decided to revisit and remind them that customer service and being respectful is a must!! I would hope that management should be aware of their staff being hired and how unprofessional and bluntly disrespectful they are treating customers! I'm a customer as I had an appointment that morning. That was short lived in a matter of seconds after talking to Sofia! I'll be nice. I'll say this, I walked away to avoid a scene that she could have been very embarrassed!!! read more

Orogold Cosmetics - My appointment - Cosmetics & Beauty Supply Near Me - Valencia, California

now that I've had a week and a half to think about it they should change the name of their business from oral gold to horror gold. Again avoid this place like the plague. Don't put their product on your face. read more

I'm so disappointed that I even walked past this place. I don't consider my self to me a push over. But today I literally felt forced to spend $100 on a 50 ml exfoliating serum. The guy who sold me it was so pushy that I literally felt like I couldnt say no. I feel like many people are taken advantage of at Orogold. Not only is it expensive but the sales gimmicks are so evident. We got a 50 percent off for today only!! Also nothing was said about a no refund rule. Nothing was mentioned at all until I noticed small print at the bottom of the receipt. Please avoid this store at all cost!! It is a scam! read more

They have great products Especially if you have sensitive skin. The manager in charge Mina is very knowledgeable of the products great customer service and she will help your skin look younger ! Yes they have associates handing out samples and approaching you, some people are afraid of it but that's I you bring business ! read more

This isn't about their products; I've never bought anything from them! The employees are extremely annoying. Whenever I walk past them at the mall, they literally hunt me down until I take their stupid little packet! And they do this to everyone. They constantly have these guys standing there and yelling at you until you take the packet. I don't want your packet, I get one every time I come to the mall and I really don't need another one! If this is some kind of marketing gimmick, it sure as heck isn't working because most people avoid walking past the store so they don't get yelled at and stalked until they take the bag. I love Valencia mall, but they need to take this store out of the mall! read more

This about the appalling people working there, not the products. I was passing by with my headphones on (universal I don't want to talk sign) when a little boy shoves a free sample at me and tells me how bad my skin is. I said "no thanks" and he had a stupid look of shock and horror on his oily face and gasped "Don't you want to have good skin"! Never in a million years would I buy anything from a place where that type of rudeness is the norm. Also, stalking customers is creepy and desperate. I then went and dropped a load of cash at LUSH next door. read more

The sales people were very pushy, a refund was not allowed at a different oro gold (or the original) despite what they told me when I bought it. The product is unopened. I have to take them to small claims court now. I was promised a refund and never got it. I was also promised a call back and never got it. They are in violation of state law by not telling people what the return policy is except in tiny print after you buy it on the receipt - this is illegal. They downright lied to me and the product burns my more sensitive skin. My face was red as a tomato for days after using the trial product. F- Also, the phone number of this Oro Gold doesn't work. As some of the reviews mentioned, some of the positives are likely staff or paid reviews - very shady!! read more

My girlfriend and I came into this store because we were referred by a dermatologist. My girlfriend has a skin condition that dries up her skin, and every other product she ever purchased made her skin look oily and just too much... the Orogold products that Shir (such a knowledgeable cosmetician) had demonstrated to us gave my girlfriend the perfect balance between dry and oily. The glow that my girlfriend had was unlike anything else that any other product was able to achieve. The product was great, but the FEELING that my girlfriend had after realizing this product was the best on the market for her, truly priceless. We were brought in by her dermatologist, and we too highly recommend this Orogold location. Just make sure you speak to Shir because she's truly the sweetest!! read more

If I could give them one star I would!! Rudest customer service I've experienced in a long time.

I came into the store knowing this product has worked on a friend of mine... her skin looked noticeably smooth and younger looking after using Orogold. I didn't even know what Orogold was until I asked about what she uses on her face. I am hitting 30 next month so I figure I start using anti-aging products as preventative. So I picked up a couple samples of the moisturizers and I loved them. You can apply a little bit on your face and it's just as effective. I like how it smooths out your face so when you apply make up it doesn't get cakey. I finally come into the store and Tony took care of me. I like how Tony didn't really push to up sell me with products. I was actually more interested in the more expensive ones but he was honest enough to tell me that I didn't need them for my face type. Tony is very knowledgeable about skin care and passionate about making you look good. He then gave me a mini-facial with the collagen mask, serum, and cream. He also added the 24k gold mask at the end. My face felt amazing. My face was smooth and clean enough that I didn't have to wear make up afterwards. I've been using Orogold for about a month now and I am pleased with the results. I highly recommend Orogold to women of all ages (^_^) read more

Amazing products!! Been here with my mom after Gali gave us a sample of a day cream for the face. She showed us the eye products on my mom and literally all of here wrinkles around here eyes were gone! On top of that she showed us a peeling that takes off all of the dead skin from the face. My mom ended up getting the eye stuff and I got the peeling and a day moisturizer which make my skin feel like a baby skin!! It's been now a week since we've started to use the products and the results are AMAZING! My face looks so even and my mom's wrinkles are almost completely gone! I've never thought that gold can be so good for the skin! If you ever get the chance to try orogold products don't miss it! Amazing and worth every penny! read more

Great products that takes your breath always from the shocking results! Great staff very helpful and experienced! I'm a regular ;) read more

Gale was super nice she recommended products for my skin type, never once was she rude or pushed any products on me she was great.

Just had an amazing facial at Orogold at the mall by Natalie. Stop by and let Natalie or Yafit, the manager, show you the amazing skin care line, true professionals! read more

Orogold Cosmetics - Just had an amazing facial at Orogold by Natalie. Make sure to stop by and see Natalia and Yafit so professional I love Orogold! - Cosmetics & Beauty Supply Near Me - Valencia, California

They are scam artists!!!! Your first clue is the NO REFUNDS! Breaks out your face! The packages are NOT sealed. What does that tell you? $7,300 worth of crap product. Shame on you Valencia Mall. These people pray on people. Swiped my credit card twice in one day before I said ok. Huh? I asked why and guy says " sorry no refunds". What the hell? BBB has complaints for the very same thing! You call for manager and their number goes to some Google search with a number to a Spa not even with the name of Orogold! Put this scam company out of business! I filed a credit card reverse on this company and will demand a refund. Please run as fast as you can! The person that sold me the product all of a sudden moved to another state. Really? Many people contacted me stating this company did the same thing to them! Shame on you Orogold! Take your crap product and leave the country! Your product is fake and you have ripped off the wrong person! read more

Yafit she is the best very helpful very knowledgeable I spend over 1000$ well worth it . Thank u I'm so happy and I will tell all my family and friend about u and orogold . Great product :) read more

I'm highly pissed and expect to receive a full refund for product I never authorized the person to charge my credit card. I walked by your store in Valencia,CA and was approached by one of ur sales representative. She demonstrated some of the products on me and explained the prices. I couldn't afford it cause I was truly at the mall to do some Christmas shopping and explained this to her and said if I had enough money I would come right back and see what I could get, she was giving me samples and a voucher for a free facial and asked for my id and credit card to make a profile and save an appointment for a facial, never once did she confirmed what she was about to do before she charged my card and never did she explain and return/exchange policy you have until after she charged my card and she never took me anywhere near where the policy was posted. I was there to shop for my family for Christmas and she took my money even after I explained this to her. This is a scam and fraud especially during the holiday season. I was so irritated and extremely pissed I walked out and had the product in hand. I'm not going to use it or open it cause I didn't want it. I will be returning ur product and calling my credit card company to dispute the charges and have an investigation on it cause I never authorized her to charge my card and I don't appreciate that you train your representatives to not verify what they are about to do and to take the money then explain to customers that there is no refund especially during the holiday season. Can't wait to see what bs you send me back cause this is fraud and a scam of a company. This place is a scam read more

I seriously despise this store. I hate that I have to walk past it to go to other stores. They stand out they and lure in poor, unsuspecting fools and get them to spend hundreds of dollars on their crap products that are filled with alcohol and food coloring. The workers reek of cigarettes and they're pushy. Why Valencia Town Center even allows this store to take up their soave I will never understand. read more

So, I finally got sucked in at Orogold (after many quick walks by). I REALLY wish they didn't have to do that because their staff and products are quite good and should speak for themselves but, that's the business model, I suppose. Benjamin was my initial contact and sales person and I purchased some products that are really quite good. They are quite expensive, yes, but look them up on Amazon or other sites and see what you would pay there. Buying direct from the store actually saves you quite a bit of money. They are able to offer deals. Then there is Mina...she did my facial...incredible human who knows her stuff. She will absolutely tell you about all the products and packages they offer but wasn't pushy at all. The reviews assuming that everyone who works there has the same country of origin and that they don't speak English? Not a fan. First, they don't have the same country of origin. Take some time to talk to people and find out more about them. Also, speaking English with an accent is still English. read more

Most rude and unprofessional people I have ever met! They're so aggressive when selling it's literally scary.

Orogold products: Amazing! Tony: Awesome! I'm 50+, fair skinned & really need to be careful of the products that I use because of sensitivity & rosacea. The Orogold creams, serum, cleanser, scrub -- perfect for my skin. My face is feeling good & skin is glowing. I'm very happy with my first/recent purchase. I do have to say that Tony talked me into spending more than I had originally wanted but he was right. He was very knowledgeable about skin care. I was sad to find out that he will be moving to a new Thousand Oaks store -- best of luck to him! I recommend these high-end products by Orogold. Expect to pay for the quality -- it's worth it! read more

Maldini Paulo was very good and efficient at demonstrating how the product works. Skin felt nice and tight!