Please do yourself a favor and NEVER go here. I got sucked in their manipulative and overly aggressive sales tactics. The product themselves aren't miracle workers. The "gold flakes" are basically the same material you use to emboss paper. The peel and moisturizer is pure crap. PSA: STAY AWAY!!! read more

Unfortunately I am another customer who was refused a refund although it clearly stated on the receipt "7 days for a full refund." I came in two days later because I felt that the eye lotion put on at the store was drying stickier than I would have liked. I was given the runaround and then told that they didn't have the password to do a return and then ignored. Real shame- since the products are very pricey and some people have had favorable results. However, when Orogold behaves like scam artists when trying to return the product- this is unacceptable and illegal. Please be aware so you do not have to deal with this hassle! thanks read more

Heed this warning! Sales that moves so fast your totally unaware of what's going on. I was in the store on a Wednesday night returned less than 24hrs later to return product, I was told I couldn't return the products $5,500 worth because I was given promotional products w/ my purchase. What? My receipt says full refund if returned in 7 days, oh, but not if promotional products were involved ! WTF! My left eye is still burning as it was in the store that night, which I told my salesperson, Dina at the time. She was so endeared to me, she gave me her cell number, incase I had questions. I called her & email her less than 24hrs after the purchase. She tells me I can't return the LED therapeutic product purchased because we registered the warranty to me in the store. Never has a salesperson offered to help me warranty a product, right there in the store on her iPad. Now I've been given TWO different reasons I can't make this return, AND the skin under my eye is still burning. HEED THIS WARNING! Finally, with help from the awesome Mall Management at the GSP, they refunded my purchase. read more

I was interested in anti aging creams since I heard how important it was to start using them at an early age.. I came in and met Miley, one of their representatives. She looked at my skin and showed me exactly what I needed! She explained everything carefully and was so sweet!!! She explained what each product does. The eye serum she gave me shows instant results!!! I love it!!! The deep peeling and 24k multivitamin moisturizer are so nice on the skin! I love them!!! Highly recommend! If you go in ask for Miley!! read more

I decided to use the orogold spa at the and of April I was amazed by the experience. From the moment I walked in, the staff was focused on meeting my every need. In the waiting area, The facilities were top notch. After the tour, I waited for my treatment specialist in the quiet room sipping cucumber infused water . It was absolutely the best spa experience I have ever had. And on top it all off, they gave me a spa gift in congratulations for my first time costumer. I highly recommend this place as an oasis of relaxation in the high octane and crazy world of NYC area Dina the skin specialist, built a plan that works exactly for me thank you Dina read more

BUYER BEWARE!! This place is a scam, the sales people are dishonest and heartless. A friend and I got sucked in by trying a sample of their eye cream. They threw in a complimentary facial with our $250 product purchase and told us we had 14 days to return the products. This was a lie, it's 7 days with a huge hassle. When we tried to book our facial they kept telling us they were booked but finally had an opening a month later. We couldn't get facials at the same time because the other room was reserved for paying customer. I thought we were paying customers after we spent $250 each on products?? We arrived at our appointment and low and behold we are told, "oh you didn't confirm your appt, 90% of the people are no shows so we scheduled other people." What? The confirmation message they left me the night before said nothing about asking me to call them back to confirm, all they said was see you tomorrow at your 1pm appt. I said this to the unattractive manager and he could careless, all he could say was we didn't call to confirm and we book your time slot with another person. And yet it took us a month to get an appt and they made no mention that 90% are no shows and that we need to confirm the appt or we would loose our time slot. I told him we were here for our appt and to please notify the person taking our appt he had made a mistake, he would not. WTH? And don't try calling the 877 customer service number on their website thinking you will speak to someone in corporate. Each store is supposably individually owned and operated. All I could do was leave my name and number for "the highest level of management" to call me back. What kind of place is this? They have no regard for their customers what so ever. read more

I personally really liked this place, someone handed me a sample and I was in a rush so I couldn't go in. About two days later I tried the sample the young lady gave me and I absolutely loved it. As I went back to the mall I went by it again and asked to try some products as the lady showed me I loved it and the store is so beautiful and the staff is incredible, super nice and patient with all questions. It is a little expensive for me, but I bought the smaller size peeling gel and moisturizer which I'm enjoying now, I can't wait to go back try some other products, they have facials too- which I'm waiting to try as well !!!! Definitely recommended read more

What some scam artists. I have been trying to return $800 worth of cosmetics that they scammed my mother and aunt into buying and they refuse to issue a refund. The customer service hasn't returned any of my messages despite leaving 6 of them. read more

Their professionalism and friendliness is pure FALSE in PARAMUS, NJ. I am very upset at their poor customer service skills. A gentleman with an accent nearly dragged me in to the store as I was with my daughter. He then lied to me and said he was visiting from their corporate store in LA. They offered to demonstrate some lotions and eye serum, then offered me the products for $380.00. I wanted to really say no but there were people behind me,and I felt forced and also like an idiot saying no at that moment. After an impulse buy, I went back the very next day to get a refund and they refused to give me my money, they said they had a promotional day and they are non-refundable days for all products. I guess everyday is a promotional day for them, or an excuse to keep everyone's money regardless if they are satisfied or not!!! I was now forced to keep a product that I was not wanting. The store's so-called professionals will refer you to a customer service department, which I find out is the same store, and the same lady we talked to. Then they offer you a free facial but was told when my appointment was confirmed that the facial was worth $500 and that the tip is 20% or $100.00. I don't know about anyone else but that doesn't seem like free to me!! If you are not sure about their product do not buy from them! I would steer clear of this place!!!! They are liars and like to rip people off!!! DO NOT TRUST THEM TO REFUND YOU ANYTHING IF YOU BUY FROM THEM AND ARE NOT SATISFIED, YOU MUST KEEP IT, AS IT SEEMS THAT THEIR PROMOTIONAL DAYS ARE EVERYDAY, AND THEY GIVE NO REFUNDS. read more

My sister and I went to the mall last Monday to do last minute Christmas shopping when we were stopped by "Mariano" and he offered us some face moisturizing samples. We said thanks and were about to be on our way when he asked me my age, and he said for my age my skin shouldn't look like "that" he then proceeded to tell us to follow him into the store. He asked me to sit down and began to try and sell me on a bunch of different products, he sampled some face peel on my hand and showed me all the "dead skin." I was on a very tight budget (Christmas shopping, obviously) and asked him the price, which he then said "this one is $178" and I explained to him that I could not afford that at the moment, which he then told me "how about I make you a deal, and I pay for half the product? I have that much confidence in my product to pay for half of it." I still said no. He continued to try and to sell me on every other item at his counter, to which I all said no. He then grabbed the face peel he showed me from the beginning of our conversation and said "come." He walked over to the counter and had me put the face peel into a bag and rang it up 50% off, at this point I just wanted to get out of the store and continue my shopping, so I did agree to pay the price and thought maybe the product wouldn't be that bad. I did ask to make sure that if I didn't like it could it be returned, which I was told yes. I paid, and when getting ready to run out of there, he pulled my sister aside and tried now to sell her something! (she's 13) I said absolutely not, and we left the store. I checked the receipt to check the return time period which happened to be 7 days if I wanted a full refund (at this point its 3 days before Christmas Eve and the only time I could make it to the mall would be after Christmas) so I decided Saturday it would be. I make it to the mall Saturday (the day after Christmas) with intentions to confront Mariano and return something I didn't want in the first place (something I later found out had terrible reviews). He wasn't in the store at the time I walked in and I was helped by a woman standing at the register. When I told her I was there for a return, right away I can see she was not happy about it and asked if I had my receipt and wanted to see who sold me the stuff. She then pulls out her cell phone and proceeds to text whoever to find him. She keeps looking at my receipt and finally tells me "you have to call customer service, you only paid 1/2 price and this can not be returned in the store, I can't return this for you." What? How can you not return this, it was not opened or used and I brought it back within 7 days to be returned? She continued to tell me theres nothing she could do, I have to call customer service (which is open Monday - Friday 8:30PM - 5:30PM) She had no idea how Mariano was able to give me 50% but it couldn't not be returned to the store. So now I'm very aggravated and stuck with something I will never use and out $95. I will be calling customer service on Monday to see if I can get a full return and if not I will be disputing this with my credit card (thank you American Express) A site that my boyfriend found for me after he witnessed what I went through in the store to return the face peel states many people who went through the same ordeal that i was put through. Check the link below before you enter this "place of business" to help you understand the kind of bullying you will be dealing with. http://www.snobessentials.com/2011/11/oro-gold-cosmetics-fools-gold.html read more

No no no and NO! I was at the mall with one of my girlfriends and as we were passing this store, this young lady offered us a small sample of their Orogold 24K Deep Moisturizer Cream. We said no thank, but she was very adamant that we take is; so to appease her we did. Then she said she wanted to show us something. I know there's always a catch, but since we were ending out shopping spree we decided to entertain her sales speech and entered the ornate gold-like plated store. She sat my friend and I down and proceeded to tell us she wanted to show us their deep peel cream made of "24K Italian gold" that we'd absolutely love. She smeared their magical potion (which looked more like gold colored glue) on the back of our hands and had each of us rub it off, and within minutes our dead skin started to peel off. I'll admit, I was impressed at the results because the little patch of skin that scrubbed off was very smooth. This is where the young lady started to become aggressive saying this is a product we absolutely need, AND it's made of 24K Italian gold and all natural ingredients. I told her I really liked seeing the result, but if the deep peel is the product they are selling, then the sample of their moisturizer does nothing for me and that I'd like to get a sample of the deep peel instead. She said they don't have any samples, but for just $199 my face would look just as great as hers. Yes, because what mid 20-something year old doesn't have good skin elasticity? Her sales shark pitch was becoming more accosting, telling us that we should be smart and to invest in our skin for the future and who wouldn't want "gold" absorbed into their face? I told her a demo on my hand won't sell me their product; I'd need to try this on my face a few times before I could justify dropping $199 right then and there without even knowing how my face would react to their peel. She said we should just trust her and that if we cared about our skin we would make the invest to get it. So I asked again if this is the product they are trying to sell, why are you giving samples of moisturizer away if it's not the focus of your selling point? And get this - there is NO REFUND. Every time we tried to get up from the chair to leave she would put her body closer to keep us seated. Just very unprofessional and really turned me off. It's a good thing I'm not someone who gets easily talked into purchasing things or else I'd be over $199 down (as I'm sure she would've started trying to package the sale with other products. As soon as I got home I hopped online to check out the reviews. I read SOOOO many negative reviews from people who had gotten sucked into purchasing their product(s), only to be told AFTER their purchase that there are no returns. I also checked the ingredients and it's nothing but mainly harsh chemicals. Read the reviews for yourself people!! read more

No no no. This store is agressive in their sales pitch. The sample on my hands started to burn after 10 min from leaving the store. Returned the product I did purchase within 30 mins and now have my credit card company desputing this because they did not refund my money. Save your money and the aggrevation!! read more

Just waking up up from a deep cleansing facial and a lifting facial for the forth time. Typically I am un eased with facials because they attended to be painful. But Ajesela was making the experience enjoyable. The LED, Muscular heating, Caviar penetration, was explained in detail before each step. Ajesela wrote every question I had regarding my treatment and passed it to my skin advisor. Most importantl is the improvement!! Can't wait for my next session. I recommend it for those who want to get their facial appearance improve without injections. read more

I just walked into Orogold. Nathan was amazing. You know it's funny because normally you always feel that some ofvthese places are ust gimmicks to get you. But I will say today I left this store feeling that I have a great product in my hand. This peel feels amazing. I will definitely post if a difference is noticed. Nathan thank you so much for your great customer service. read more